Travel Counsellors’ head office links over 900 home-based personal Travel Counsellors
across seven countries, providing them with all the support they need to help them
build their own successful travel business.
Every single member of our 200 plus strong head office team is vital to, and is
passionate about, making our personal Travel Counsellors a success. From helpdesk
providing 24 hour support on challenging bookings; to business development providing
advice on growing a business; to our busy commercial and marketing teams - every
thing we do at head office revolves around our home-based Counsellors and helping
them be the best they can be.
Our technology connects us to our personal Travel Counsellors 24 hours a day, providing
them with everything they need to run their own successful travel businesses. Our
state of the art Phenix dynamic packaging system allows our Counsellors to tailor
make the perfect holiday for their clients, while their own individual intranet
pages let them manage every aspect of their own business from monitoring their sales
performance to creating a personalised mailshot for their customers.
Our award winning Travel Counsellors Television (TCTV) which is broadcast from our
dedicated head office studio keeps our Counsellors up to date with the latest company
news and initiatives, while message boards and the latest web cam software help
our Counsellors stay in touch with each other, and with head office, too.
We take all the administration work away from our Counsellors so they can concentrate
on tailor making the perfect itinerary for their clients, while our dedicated business
travel team give our travel management specialists all the tools and support they
need to win new clients and manage their corporate accounts competitively.
The relationship between our Travel Counsellors and head office staff is fundamental
to everything we do, and it’s important to know we’re doing it well...
“We get unbelievable training, state-of-the-art software, the best commercial deals
and help with IT, administration and our own helpdesk. It’s just fantastic!”
personal Travel Counsellor Gail Buckley
“Head office support is brilliant, it takes the pressure off so that I concentrate
on looking after my customers and selling more.”
personal Travel Counsellor Donna Keates
“When I joined I wanted to be certain I had solid back-up. Travel Counsellors seemed
too good to be true, but I can honestly say that with their incredible support I
have achieved more than I could have hoped for.”
personal Travel Counsellor David Griffin
“The marketing support and training programme is so professional and we have TCTV
to keep us up to date and motivated. They bend over backwards to make it work for
you.”
personal Travel Counsellor Andrew Lowe
“With the incredible package of dedicated business travel support available – marketing,
training, administration – I have the feeling of confidence that only comes from
working with a company that genuinely cares.”
Business Travel Counsellor Kate Sykes