Based In Lowestoft

Tracey Riches

Available for new enquiries

It's Nice To Meet You

Hi I'm Tracey, thank you for visiting my personal web page.

Originally from Cumbria, the home of the beautiful Lake District, I now live in the most easterly point of the UK in Lowestoft, Suffolk on the edge of the stunning Norfolk Broads.

I have been working in the wonderful world of travel for over 25 years, starting my career as an overseas holiday rep living in the Canary Islands for 3 years and then working for high street agencies as a travel advisor building up a wealth of knowledge and personal travel experiences.

My passion for travel has taken me to some fantastic places around the world - to name a few I've chartered a speedboat and sailed around the coast of Malta, had a couples massage on a private island in the Bahamas with the sound of the sea lapping at the shore, been' family of the day' in the Walt Disney World parade in Orlando, flew into Monte Carlo by helicopter and won at the Monte Carlo casino, caught my own fish and collected coconuts on a deserted island in Mauritius, bartered in bazaars in Turkey and shopped until I dropped in Dubai.
I love cruising and I would say this is my area of extra expertise, I have been on many cruises and had ship visits with some of the leading cruise operators. I have completed the Travel Counsellors Cruise Expert Programme. The cruise market is forever evolving, I keep up to date with the very latest information, promotions and ship launches. If you are new to cruising and just want some advise on who to choose and what to do, or if you are a frequent sailor who is looking for something a little bit different and need some inspiration, please get in touch.

I am proud to be an independent Travel Counsellor. Working from my home office, without the distractions and limitations of the high street and the impersonality and noise of a call centre, I am available at a time that will suit you. You can call or e-mail at any time of day and I will be the one to see your booking through from start to finish.

I believe that the joy of travel is all about the experience and this will begin with my specialist service well before your journey begins. My aim is to find and arrange your perfect holiday, based on your specific requirements. Whether you are looking for a quick getaway city break, a family holiday, a once in a lifetime special occasion or the most complicated multi-destination itinerary I will research, plan and book everything for you right down to the last detail.

Having access to the latest technology at my fingertips and the award winning support of the Travel Counsellors team at Head Office I can access 100's of suppliers, as well as being able to arrange your own unique package.

I'm looking forward to helping you plan your holiday and providing you with nothing less than the service and treatment I would expect myself. So please get in touch and let's work together to turn that dream into a wonderful reality and lasting memory.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

What is Expedition Cruising all about?

19 May 2019

Having recently booked a 'once in a lifetime' expedition cruise for a group of friends to experience the 'Northern Lights' on the Norway coastal journey crossing the Arctic Circle along the way, I thought I would share with you some information about this rapidly growing area of cruising. Expedition cruising is becoming a very popular holiday of choice. A journey in an expedition ship is the best way to visit many of the world’s hardest to reach places. Some offer comfort, and some offer top class luxury, but more importantly they all offer remarkable journeys that passengers treasure forever. They are ships that capture the true meaning of adventure and travel, and that bring you closer to nature than almost any other form of travel. Trips in these ships aren’t just excursions – they are expeditions, with more emphasis placed on the experience ashore, excursions and ports of call, with many being bucket list destinations. Where expedition ships vary compared to mainstream cruising, is in size and detail: an expedition ship is much smaller in size and has a lot less passengers, making maneuverability much easier and, therefore, allows an expedition ship to take its passengers on much more intriguing journeys to hard-to-reach corners of the earth where the path may be winding and difficult to navigate. Passengers on an expedition cruise are encouraged to explore their surroundings on various stops, with the help of the expert Expedition Teams onboard, who share their first-hand knowledge about wildlife, natural phenomena, history and landscapes – and pursue adventurous detours when opportunities arise. You will travel by zodiac to shore, for a hike to wildlife sanctuaries and icebergs, view bucket-list animals and wildlife, learn of the local cultures and attend lectures and presentations from naturalists and scientists. Aside from offering once-in-a-lifetime experiences, expeditions also promote environmentally-friendly cruising. Following the introduction of the Polar Code in January 2018, expedition ships holding a Polar Ship certificate are required to comply with specific standards concerning the ships’ construction, equipment and training of the crew when operating in the Polar Regions. This ensures that the ships are safe and staff pay attention to environmental pollution. They encourage passengers to help with voluntary environmental activities such as beach clean-ups. With these expedition ships you also have complimentary use of snorkelling equipment, a complimentary parka and thermals for polar expeditions. Some of the luxury vessels have their own submarines and specialist diving equipment, some even have helicopters and landing areas on deck. Celebrity Cruises have just launched their new state-of-the-art ship Flora, the only ship of its kind ever to be designed with the destination in mind - The Galapagos Islands. With a growing market for expedition cruises and a longing thirst for adventure, an expedition cruise is a phenomenal opportunity to witness once-in-a-lifetime wonders and experience an unforgettable journey. Where will your expedition take you? To the top of the world, on an ice-breaker voyage to the North Pole, via the North-West Passage? Or will you follow in the footsteps of Charles Darwin and come face-to-face with blue footed boobies, marine iguanas and tropical penguins on the Galapagos Islands? (Top of my own bucket-list).

My customer stories

Sent by S Curtin

Another wonderful holiday booked by Tracey. Thank you!

Sent by S Reeve

Very quick to reply, friendly and has lots of advice and info to help us make our choice x

Sent by T Bradford

Tracey is always thorough, professional and very friendly. She is patient and always available with any queries. She researches everything and gives sound guidance and advice. Tracey’s customer service is always of the highest standard.

Sent by J Hacon

Tracey has booked us various family holidays. Wouldn’t book with anyone else !

Sent by G Bray

Tracey was very helpful.. This was despite her having a bad cold !!.. We were very happy that she ‘got’ exactly what we requested.. We had an amazing holiday.

Sent by S Phillips

Tracey is lovely and always goes out of her way for you. Even though she has other clients she always makes you feel important.

Sent by J Tilstone

Tracey has been accommodating, knowledgeable and reactive in helping us find the right destination and right hotel, villa, flights and transfers. Excellent!

Sent by A Martin

Tracey was amazing as usual! Nothing is too much trouble. She always knows exactly what kind of holiday we like. Thank you!

Sent by D Leech

Tracey was extremely helpful and professional as always. The best of the best!

Sent by D Leech

Tracey was extremely helpful and professional as always. The best of the best!

Sent by S Curtin

Tracey was very helpful and got us everything we requested with our booking. She was a huge help and explained everything thoroughly.

Sent by Alison Carlill

Friendly, knowledgeable and personal customer service!

Sent by Lisa Poole

Fantastic service from Tracey - completely sold on Travel Counsellors, will definitely be a repeat customer!

Sent by G Kirkham

We recently returned from a family trip to Thailand with our 3 boys (15,13,11). I usually love researching and booking our holidays but with this trip I didn’t know where to start and with so many locations, I needed some help! Tracey was brilliant from the start-she had some great ideas and suggestions which were exactly what we wanted! I felt like we got a great deal with this incredible holiday! The trip was incredible, the transfers were organised and it took any stress away from the trip!

Sent by M Goonewardene

Tracey has been excellent. Really helpful and accommodating to our requirements. Thank you so much, really made the process of booking a Holliday much easier and less time consuming for us. Thank you

Sent by Helen Pybus

Tracey was fantastic x

Sent by Lynda Moore

My holiday request was dealt with promptly and efficiently, Tracey listened to exactly what I wanted and found the perfect holiday for me and my daughter. It was so easy and stress free.

Sent by C Turner

Tracey effortlessly booked our holiday and took all the worry out of it. Would definitely recommend her services!

Sent by T Bradford

Tracey is always extremely helpful. She is full of knowledge and options. She is friendly and professional at all times.

Sent by J Buckley

I have already recommended Tracey to friends & family. She has been so helpful in organising our holiday. She really listened to what we wanted and tailored everything to our requests. She’s really friendly and has made our dream trip into a reality! We can’t thank her enough.

Sent by Alison Moore

Tracey has been amazing - she found exactly what we wanted and got it all booked - we literally can just turn up to travel. So excited about this holiday :)

Sent by A Martin

Tracey always books our holidays, she is so knowledgeable & patient. Everything is taken care of. We recommend her to all of our friends.

Sent by S Mossop

Very helpful and knowledgeable and friendly. Made the whole experience of booking our cruise easy and enjoyable. A credit to the company .

Sent by D Frankish

Tracey has been very patient and knowledgeable. Would highly recommend Tracey and Travel Counsellors.

Sent by Nicola Rodgers

Tracey has been truly amazing!!!!!! Her passion for finding the right holiday for you is incredible. She is calm, informative, caring and you genuinely feel she wants to do the best for you. I have managed to book a holiday for 10days for the same cost as 7!!!!!! This has NEVER happened to me before… and is all down to Tracey. When everything in the world is increasing in price, any saving for a family is beneficial and Tracey’s assertiveness and commitment to me and my family enabled us to appreciate a saving on our holiday. We are truly thankful for all Tracey's support and everything she did for us to get such a wonderful holiday booked (which we didn’t think was actually possible) in such a short space of time , l look forward to booking my next holiday with her.

Sent by T Bedford

Friendly, professional and very accommodating to our needs.

Sent by V Robinson

Excellent service, I have complete confidence in Tracey. I would highly recommend .

Sent by T Cole

Tracey is always willing to browse holidays for me and my family. She is flexible and always gives us the best advice and deals she can find. Would definitely recommend!

Sent by Mark Davies

Tracey is absolutely fantastic in what she does . She is very thorough in her quest to make the perfect holiday . This is the second time that I have used her services and certainly won’t be the last!

Sent by David Leech

Tracey was very helpful & professional and I wouldn’t hesitate in booking with her again in the future!

Sent by Paula Clarke

We were thrilled with the holiday we had earlier on in the year, on the brand new Celebrity Edge! The ship was amazing, it fulfilled our dreams. The ship had a real contemporary feel and suitable for a younger clientele. Would cruise again in a heartbeat!! With the fantastic opportunity to not only sightsee but also stay in 5 star luxury! We also started our holiday with a two day stay in Rome which was down to Tracey’s fantastic organisation and commitment to tailor making it to fulfilling our needs! Thank you so much Tracey! Will be in touch again for the next adventure! From a family with older children!

Sent by Alan Martin

Can't imagine anyone else booking our holidays. Tracey always goes above and beyond our expectations, sorting out everything down to the last detail. Thank you, we highly recommend Tracey for all your travel needs.

Sent by Ian Reid

Fantastic service Tracey, very helpful and will highly recommended to friends and family, outstanding customer service.

Sent by B Mossop

Thank you so much Tracey for the best holiday of our lives. Everything about it was perfect and stress free! You absolutely nailed it - everything we could have ever wanted and so much more. We've always said we should go to different places on holiday each year, but we enjoyed Rhodes so much we are thinking about going back next year. As I booked this as a surprise for my boyfriend, I got all the credit, but really it was all down to you! We can't wait for you to plan next years holiday.

Sent by Zoe Carter

The service Tracey provided is outstanding and I could not recommend her highly enough. Tracey always responded quickly which was appreciated I have recommended Tracey to all my family & friends

Sent by Paula Clarke

Tracey was very patient with us making sure our holiday was going to meet all our requirements,she has made it a pleasant experience

Sent by Jason Hurrell

Fantastic stress free way of booking our holiday, will definitely use Tracey again and recommend to everyone

Sent by Jason Harwood

Effortless booking process. Excellent service from Tracey

Sent by Zoe Carter

It was a lovely experience booking our family holiday with Tracey. After discussing our dates & hotel choices Tracey came back with options that suited us perfectly! Tracey was polite, friendly and very professional. Thank you, look forward to booking Florida with you soon !

Sent by Tara Cole

My husband and I have booked a trip to Dubai through Tracey. The whole process has been seamless. Tracey found us a variety of options within our time frame and budget - not an easy task when we are restricted to school holidays... but she did it! Nothing was too much trouble and we haven’t had to worry about a thing (only what we are going to pack). Thank you for all of your help Tracey in booking us an amazing holiday!

Sent by A Martin

Myself and my wife have booked our holidays with Tracey for over 20 years. We have been on holidays that we wouldn't have even imagined we could have arranged without Tracey's care and attention to detail and her personal recommendations. Because she knows us so well, she knows what we like and don't like and she gets it right every time.

Sent by Beth Mossop

The easiest holiday booking experience ever, from my never-ending long list of requirements I was found the most perfect holiday, could not have asked for anything more! Very happy!