When I first started Travel Counsellors in 1994, I did not know it would grow into the success story it is today but I was sure the business model was right. It was clear to me that expert travel consultants were the unsung heroes of travel, and the success of Travel Counsellors has proved this to be the case.
We have grown from a family company into an international organisation with 1,200 Travel Counsellors working across six countries, and a 200-strong head office team in Bolton, UK. Travel Counsellors may have grown into a large, international company but at our heart we are still a family business. Our ethos of friendship, camaraderie, caring and support is not an "added extra", it's at the very heartbeat our organisation. I believe it's this family ethos that has been a major contributor to our success and has driven the care and attention we offer to our customers, individual Travel Counsellors and staff.
In the pursuit for excellence, our insistence on high standards and our emotional attachment to our customers, we have developed a loyal public following like no other. Every day we go the extra mile to take care of our customers' leisure and business travel arrangements, down to the last detail.
Essential to this is our standing as travel industry leaders in Customer Financial Protection. We take great care in trying to avoid many of the less financially robust companies that operate in the industry. In addition, we protect every penny of our customers' money in the form of a Trust. As both agents and operators we offer the very best and most comprehensive financial protection in the industry, which means Travel Counsellors' customers can be safe in the knowledge that their money is completely protected. We believe strongly that this is not a privilege, but a customer's basic right.
We are proud of what we have achieved over the last two decades. We will continue to put our passion for personal service to work for our customers in decades to come, always putting our customers first, and always with the determination to be the very best we can be.
David Speakman
Group Chairman, Travel Counsellors Ltd.