To our customers their Travel Counsellor is not just a travel agent, but a trusted friend, someone who they can rely on to always give them the best possible travel advice.

We believe that there are few other companies in the world that can match our dedication to customer service. What’s more we have the results to prove it – with Travel Counsellors consistently voted as one of the top companies in the world when it comes to customer satisfaction.

So how do we know? Well we use the Net Promoter® Score system to find out what our customers think of the service they receive from their Travel Counsellor. Seven days after booking with us, we send all our customers a simple question ‘How likely is it that you would recommend your Travel Counsellor to your friends and colleagues?’ Customers give us a score ranging from 1 to 10.

Since we started measuring our customers’ responses in 2007 we have consistently achieved a world beating score of over 90%, far higher than that achieved by other travel companies and putting us among just a handful of companies worldwide that are rated so highly by their customers. So our customers are happy, which makes us very happy too!

In fact we’re so happy that each year at our annual company conference the Travel Counsellor who has received the highest Net Promoter® Score over the past 12 months collects the keys to a brand new car.

Plus if you want to give your own Travel Counsellor a glowing review you can also submit testimonials about the customer service you have received from your own Travel Counsellor via their personal web page. So why not ask your Travel Counsellor about how to do this. After all, we love to spread good news!