We wanted to do something special for my wife's big birthday and decided that a tour of Italy was what was required. We started looking and clearly it was going to be a marathon to arrange it. Then I met Barbara and asked her if she would be kind enough to put something together for us.

From this point on my wife and Barbara were in conversation.

Well it seemed like just a couple of days before it was all sorted, even though it was for so far in advance, and I don't know how Barbara has arranged it for the price, and no hassle (or arguments) for us.

Many thanks Barb, really looking forward to a fantastic couple of weeks.

Ray Bosdet

Mr Ray Bosdet, Southwater

I am writing to thank you for all your incredibly fast and yet thorough investigations you carried out for our few days away in Rome. My husband and I had a fabulous long weekend break and the whole trip went like clockwork. I have to say that I just knew you would be able to get everything sorted within our timescale and to our particular requests and, indeed, you did!

As you know, I have passed on your details to several of my clients, some of whom have already been in touch with you. They too have commented on your first class service and knowledge.

As soon as I plan another trip away, you will be at the top of my list to get it sorted!

Thank you again for all your personal attention.

Debbie Pickles

Mrs Debbie Pickles, Horsham

I was told about Barbara by my boyfriends mother, she swore by Barbara so I contacted her with a few details about myself and the kind of holiday I wanted. She was very quick with her reply and within a day I had so many great holidays to choose from. After being on my holiday that Barbara had organised for me and can honestly say that she is amazing. Me and my Boyfriend were pleasently suprised at the small details that she can arrange for you, things you wouldn't even think of when booking a holiday. It was the best holiday i have ever been on, all thaks to Barbara Charlton! She is Five Star!

Miss Barbara Boyle, Sunbury

What can I say about Barbara..... she is efficient and always amazes me with her customer service which is above and beyond. She never fails to deliver all of what is requested. So much so we are now booking our next holiday!

Mrs Ann Barlow, Crawley

Barbara has arranged a few weekends away & holidays for me now and her service is brilliant. I just give her my wish list and she finds it! She takes care of everything, from making the booking, special requests and even writing my luggage labels. Nothing is too much trouble. And I know if I need her while I'm away she's always at the end of the phone. I highly recommend Barbara's service.

Mrs Tracy Smith, Crawley

We have just had another fantastic holiday organised through Barbara. We first met her when we were trying to plan our honeymoon & found the level of service she offered excellent. We have booked every holiday with her since & recommended her to numerous friends & colleagues. Many thanks Barbara for helping make our holidays the best.

Mrs Caroline Cann, Horsham

The service Barbara offers is second to none. I have just returned from a holiday Barbara organised for me. Initially Barbara put together a few options for us to choose from interpreting our requirements perfectly, and then organised all our travel and accommodation needs - all we had to do was turn up. Everything went like clockwork. The customer service is exceptional, efficient and helpful

Mrs Pamela Gilchriest, Cowden

Barbara has helped me and my other half book a holiday to Greece and a short Christmas shopping break to Bath. She was very helpful and very knowledgeable of where we wanted to go.

I would recommend Barbara for any trips you are wishing to do, and Travel Counsellors is very well deserved to have won the Guardian Travel award.

Ms B Spurgeon, Southwater, West Sussex

We’ve used Barbara for a number of holidays and her sevice is excellent; for us it takes out all the hassle of finding a holiday that’s suitable for the family and meets all our needs, in particular skiing holidays when we all need different things. Last year we got stuck in America because of the ash cloud scenario and Barbara took the trouble to keep in regular contact and made sure we were looked after; friends of ours who had booked piece-meal ended up having to spend a further £4,000 for further flights and accomodation whilst we didn’t have to pay anything, not even our food! The Guardian Travel award is well deserved in my view and I will be using Barbara for more holidays in the future.

Mr S Ogborn, Horsham, West Sussex

I’m not surprised in the slightest that Travel Counsellors has won 'Best Travel Agent' at the Guardian Travel awards. Barbara is simply wonderful! I have booked countless holidays and trips over the years and have to worry about nothing other than getting to the airport. From the initial enquiry to the hand delivery of the tickets you cannot fault Barbara for knowledge, diligence and attention to detail. You pay nothing extra to book through Barbara but you get sooooo much more than a standard travel agent or the hit and miss of booking online.

Totally recommended!

Mr Timothy Fifield, Horsham, West Sussex

Barbara booked a holiday to Sharm El Sheikh for me and my son in February 2010, as I was fed up of trawling the net for deals. She is first class and the service recieved was excellent as is her knowledge. I was so pleased that I booked with her again to go to Sharm in November with my girlfriends. Truly first class service and she cares, she even writes your luggage labels and delivered my tickets personally. Highly recommended and thank you Barb.

Mrs Karen O'Brien, Goddards Green, West Sussex

Barbara booked a holiday to Sharm El Sheikh for me and my son in February 2010 as I was fed up of trawling the net for deals. She is first class and the service recieved was excellent as is her knowledge. I was so pleased that I have booked again with her to go to Sharm in November with my girlfriend. Truly first class service and she cares, she even writes your luggage labels and delivered my tickets personally. Highly recommended and thank you Barb.

Mrs Karen O'Brien, Goddards Green, West Sussex

I have booked countless holidays and trips over the years and have to worry about nothing other than getting to the airport. From the initial enquiry to the hand delivery of the tickets you cannot fault Barbara for knowledge, diligence and attention to detail. You pay nothing extra to book through Barbara but you get sooooo much more than a standard travel agent or the hit and miss of booking online.

Totally recommended!

Mr Timothy Fifield, Horsham

Many months ago we contacted Barbara with a ‘wish list’ of things we wanted for a very special holiday to celebrate our 30th wedding anniversary. You know the sort of thing: quiet, secluded, luxury, beautiful beach, infinity pool, great service and great food.

Barbara recommended the destination, the accommodation and the tour operator to travel with; she even took the time to check with her colleagues to ensure her research had led her to the right place. They concurred that ‘her clients would love her forever’ if she sent them to the Oberoi Mauritius...and they were right! The holiday was all we wished for and more.

This is not the first time Barbara has arranged a holiday for us and it definitely won’t be the last. Why on earth would we spend hours searching the internet, hours in a travel agents or evenings scouring brochures, when Barbara does all the hard work for you. All we had to do was pack & enjoy.

The travel arrangements were superb and Barbara put some lovely touches to her service including writing our luggage labels, packing an anniversary card with our tickets and sending a welcome home card for when we got back, she really thought of everything.

We highly recommend Barbara’s service.

Mrs Tracy Smith, Crawley, West Sussex

Booking a holiday was made easy. Barbara was given a brief idea of what we wanted and the dates we wanted to go, and within a couple of hours ideas came flying in. We had looked on websites and found a hotel, gave the details to Barbara and everything was booked and got an even better price than online! Had a fab time on holiday and would definitely go there again, or some where else Barbara recommends! Thanks!

Mr Stuart Wilkinson, Horsham