Based in New Milton

Caroline Howden

It's Nice To Meet You

Thank you for visiting my personal webpage at Travel Counsellors. I joined Travel Counsellors in January 2002, having been lucky enough to work within various aspects of the travel business for over 35 years. This has given me a wealth of experience and has allowed me to travel extensively worldwide.

I am a cruise specialist - prior to joining Travel Counsellors I spent the previous 12 years with P&O and Princess Cruises as a sales manager. I have been fortunate to cruise to many areas of the world including the Caribbean, Alaska, Baltic Capitals, Iceland, Norwegian Fjords, Canary Islands and most of the Mediterranean. Cruising is even more popular now and offers a great holiday for everyone; singles, couples and families - there is a cruise out there to suit you everyone. My job is to find that cruise that is just right for you. That right in terms of the ship, the cruise line, the destination and duration and of course at a budget to suit you.

Travel Counsellors are an truly independent travel agency - we can offer you outstanding financial protection.
With us it is personal, we care about our customers, we don't just take the booking and move on, we are here to look after the booking throughout the whole process including completing the online check in procedure and then print and post your travel documents. I am not the internet, I am so much better than that, I do have 24 hours access to all the up to date booking systems, I may not be the cheapest nor would I want to be, the value is me and what I and Travel Counsellors will add to your booking and the whole booking experience.
Read what my customers have said about me and the service I offer.

Working from my home in the New Forest means I give you my undivided attention offering you exceptional customer service. I am available at a time to suit you including evenings and weekends. If you would like to receive regular updates of current cruise offers and cruise news please forward your email address via the above link. You can also find me on Facebook, I have a Facebook business page - look for Caroline Howden Travel Counsellors Cruise Specialist

Since joining Travel Counsellors in 2002 I am honoured to have won the 'Best Cruise' award at our annual conference 9 times, the most recent in 2015. I am also a Gold Travel Counsellor, one of only 170 in the UK. This award recognises high levels of sales each year.

Alongside the cruises I have book I also book holidays to Australia, Florida, Cuba, South Africa and Safaris, New York, Thailand, Mauritius, Canary Islands, Cottages in France and the UK, China and Canada as well as flights to Australia, Dubai as well as various hotels worldwide. I also have the ability to create cruise and stay packages by combining, a flight, cruise, hotel and transfers - to tailor the package to you and your requirements.

I look forward to hearing from you and to be able to arrange your next holiday.

Kind Regards
Caroline

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Brand New Ship Explora 1

31 July 2023

So what can I say about the ship I saw yesterday, this was a last minute opportunity to see the new ship and a different cruising concept. Explora 1. Explora Journeys are all about being at one with the Ocean, they aim to create an ‘Ocean State of Mind’ to enjoy a fantastic space ratio of 1.25 crew called hosts onboard to the guest. Only 925 guests on a 64,000 ton ships, lots of space onboard to enjoy in your suite or around the ship in the many lounges or out on deck. 6 eating venues, a steak bar, or a place with a French, Eastern or Mediterranean theme plus the Emporium Marketplace which is an informal eating venue where you can enjoy 18 different flavours from around the world. And the very special Anthology, the only place onboard to incur a cover charge, headed by a 3 Michelin star chef! 12 bars and lounges inside and outside all with their own personalities. Not forgetting the spa, casino, shops, a gym and much more. Explora Journeys are all about sustainability, protecting the environments they sail in as well as onboard including no single use plastics and energy saving technology through out the ship. Explora 1 (to be joined by up to 5 more over the next few years) will stay in Europe over the new few weeks before going to the Caribbean. The outside space is light and bright, the indoor space more like a small scale boutique hotel. Included in your cost will be your drinks, WiFi, gratuities, entertainments, exercise classes and much more. Special experiences ashore are an extra cost. If you would like to know more about this new entrant into the luxury market do get in touch. 01425 639155 or 0800 093 1320 Caroline.howden@travelcounsellors.com

Ship visit to P&O Cruises Arvia

12 June 2023

I took the chance to spend some time onboard Arvia P&O Cruises newest ship when she was in Southampton. When we arrived passengers were leaving after having enjoyed a 14 night Mediterranean cruise - lots of coaches ready to take people home and cars being collected. You are soon impressed by the size of Arvia she and her sister ship Iona are large modern ships, when full Arvia can carry 5200 guests. Arvia and Iona are the 2 largest ships in the P&O fleet. Arvia joined the fleet in December 2022, she spends her time split between Caribbean fly cruises from Late October to Late March and Mediterranean cruises from Southampton from Late March to Late October. I have included a selection of the many photographs I took whilst onboard, we were able to see a few different cabin grades as well as many of the dining venues, bars and lounges as many onboard facilities we could in the time we had. So much to offer onboard 30 dining venues and bars, multiple lounges and 5 pools and much much more. If you would like to know more get in touch - 01425 639155 or 0800 093 1320.

Oceania Vista May 2023

30 May 2023

I was recently invited to spend 3 nights on a special preview cruise onboard Oceania Vista - Oceania Cruises newest ship. We joined in Genoa Italy and travelled to Rome stopping at Monte Carlo and Livorno. Oceania Vista is a beautiful ship, 67,000 tonnes with only 1200 passengers onboard, this means plenty of space to enjoy. The feeling onboard is all about subtle intimate luxury, subdued decor. Onboard you will find outside space to sit and relax around the pool and watch the world go by or inside visit the spa and the gym, not forgetting bars and lounges, the shops and casino plus a choice a different bars and lounges. Food is very important to Oceania Cruises. Multiple dining venues as well as the impressive Grand Dining room and the Terrace Cafe plus places for light bites you will find Toscana (Italian), Ember (American Classics), Polo Grill (Steak and Fish) and Red Ginger (Far East. There is no cost to eat in the speciality restaurants but they do need to be pre booked. As you expect a range of cabins and suites to suite all tastes - starting with Veranda staterooms, then Concierge grades, the Penthouse grades followed by larger suites. The addition of Vista increases the fleet to 7, Vista's sister Aurora will join in 2025. Oceania Cruises cover all corners of the world - South America, Far East, Asia, Africa, Mediterranean, Baltic and Iceland, Alaska, Canada & New England, Transatlantic, South Pacific, Panama Canal and a World Cruise. If you would like to know more about this high quality cruise line then get in touch and get onboard. You can call me on 01425 639155 or 0800 093 1320 or caroline.howden@travelcounsellors.com I have attached a small selection of photographs to give you and idea of the ship and what she has to offer.

Seabourn Ovation

04 October 2022

I was lucky enough to be invited to spend time onboard Seabourn Ovation during a rare visit to Portsmouth, the visit started in the rain but soon brighten up. Seabourn Cruises have 5 ships, Ovation, Quest, Encore Sojourn and Odyssey and 2 outstanding Expeditions ships, All smaller ships carrying up to 600 passengers. Lovely friendly warm atmosphere onboard, happy smiley staff on hand to help and look after you. Seabourn Ovation has a number of public rooms, all beautifully decorated, light and airy rooms, plenty of spaces to find a quiet spot to have a drink and indulge in some people watching. Not forgetting the shops, spa, gym, library plus the pools and outside deck space. You will also find the Retreat an area forward on deck 12 – a private relaxation area that needs to be booked in advance where you can hire a private cabana to relax in the sun. Dining is catered for in a choice of venues around the ship – The Colonnade – indoor and outdoor area – a buffet area featuring food from around the world for breakfast and lunch. Pool Patio for informal snacks and light bites out on deck. The Grill by Thomas Keller and fabulous place for dinner also Sushi a Japanese theme venue. Not forgetting The Restaurant the largest of the dining places onboard. Seabourn ships will have a choice of suites to suit all tastes – from the largest Grand Wintergarden Suite to a more modest Veranda Suite, something for everyone. Seabourn Cruises offer worldwide itineraries including Europe, Caribbean, Far East, Australia, South Africa and South America itineraries that get you closer to the ports you visit, spending longer in port with many overnight visits. Also, Seabourn Venture and Pursuit their expedition ships will take you to explore the Amazon, Antarctic and South America, Alaska and the Artic. Amazing once in a lifetime experiences. Included in your fare are gratuities, premium wines and spirits, Wi-Fi and welcome champagne and all dining venues – no extra cover charges to pay. This is small ship luxury cruising at the 6* level, outstanding unassuming service with a smile all outside cabins onboard these beautifully designed ships, you won’t be disappointed. If you would like to know more about Seabourn, then do get in touch 01425 639155 or 0800 093 1320 or caroline.howden@travelcounsellors.com More photos can be found on my Facebook business page look for Caroline Howden Travel Counsellors Cruise Specialist.

Azamara Ship Visit

30 September 2022

I was lucky enough to be invited to spend time onboard Azamara Quest during a rare visit to Southampton, the sun was shining which was a bonus. Azamara Cruises have 4 ships, Quest, Onward, Pursuit and Beyond. All smaller ships carrying up to 700 passengers. Lovely friendly warm atmosphere onboard, happy smiley staff on hand to help and look after you. Quest has a number of public rooms, all beautifully decorated, light and airy rooms, plenty of spaces to find a quiet spot to have a drink and indulge in some people watching. Not forgetting the shops, spa, gym, library plus the pools and outside deck space. Dining is catered for with the main dining room and buffet area as well as 2 speciality restaurants (cover charge applies) One Italian themed and one a Steak one. Azamara Cruises offer worldwide itineraries including Europe, Caribbean, Far East, Australia, South Africa and South America itineraries that get you closer to the ports you visit, spending longer in port with many overnight visits. Azamara include a range of beers, wine and standard spirits as well as tea, coffee and water. Wi-Fi packages available onboard as well as the option to upgrade the drinks package. If you would like to know more about Azamara Cruises, then do get in touch 01425 639155 or 0800 093 1320 or caroline.howden@travelcounsellors.com More photos can be found on my Facebook business page look for Caroline Howden Travel Counsellors Cruise Specialist.

Celebrity Beyond

26 April 2022

I have recently returned from a 2 night stay onboard Celebrity Cruises newest ship Celebrity Beyond, this is the 3rd ship in the Edge class, Edge, Apex and Beyond with 2 more on order. We left Southampton for some time at sea, we were blessed with sunshine on our sea day which let the ship shine. Large modern spacious ship, beautifully designed, quirky art work around every corner. The interior design is from award winning Kelly Hoppen. Selection of cabins to suit all tastes and budgets - from a simple inside cabin through to an outstanding Iconic Suite or the Edge Villa spanning 2 decks and everything in between. In the price of all cabins drinks, WiFi and gratuities included plus a new Aqua Suite grade - the benefits that all suite attract plus access to the Spa and Blu Restaurant. All suite guests enjoy exclusive access to the Retreat and Luminae Restaurant - make a special holiday even more special. Multiple dining venues - 4 main dining rooms, 4 speciality dining areas (cover charge) applies, cafes and coffee bars, deck bars, intimate quiet lounges and more places to spend your time. So much to see and do onboard, show lounges, art gallery, casino, sports bar, the theatre, the famous Martini Bar which really is the heart of the ship. Celebrity Beyond will be in the Mediterranean for the summer and the Caribbean for the winter. If you would like to know more about Celebrity Cruises and 5 star cruise line, get in touch and get onboard.

Iona - 7 night Northern Europe Cruise

07 January 2022

I have recently returned from a 7-night Northern Europe cruise onboard Iona P&O Cruises newest ship. I had been on Iona for 2 nights prior to her maiden cruise in August 21, this was a golden opportunity to see how the cruise operates in the ever-changing covid travel world we are all in. I wanted to go through the pre departure checks that my customers go through. I embarked at Southampton, arriving at the drive through testing area, vaccination proof and passport checked, onto parking the car, cases to stewards to load then into the embarkation hall. Health declaration checked again (I did this online 3 days before), as I was checking in my negative test result came through, final passport check then a short wait to get onboard – 1 hour from the test centre to being onboard. You are directed to your muster station and told to watch the safety video on the cabin TV. Time to start exploring, some lunch in the buffet area, my cabin (a conservatory mini suite) was ready at 1:30pm. Your cabin door key is placed in an envelope outside the cabin. Iona is a large ship, she can carry 5100 is full, we had 3100 onboard, having said that make sure you know which lists and stairs are the closest to your cabin, it can be a long walk if you find yourself at the wrong end of the ship. I made a point to try and experience as much of the ship as possible. I ate in various venues around the ship. Buffet area for breakfast each day, dinner in The Quays twice, Aqua restaurant (one of 4 main dining restaurants onboard) The Chefs Table, Buffett one evening and The Beach House and Keel & Cow (both carry a small extra charge) Also onboard is Sindhu the Indian speciality restaurant and Epicurean the A La Carte venue (charges apply to both). Epicurean is also where suite guests can enjoy breakfast. Lots of choice and something to suite everyone. We saw 2 shows in the Headliners theatre and 2 shows in the impressive Sky Dome. So much to do onboard IF you want to, the choice is yours. Iona has a lot to offer – multiple venues around the ship. Bars and lounges to enjoy, a cinema, Theatre, nightclub or dining show lounge, library, Spa and Gym, shops, the Sky Dome which includes a swimming pool, great place during the day but also a fantastic night-time venue when the area is transformed for spectacular shows. At the centre of the ship is the 3-deck atrium, this area is the beating heart of the ship, many venues are reached from the atrium it is also a great place just to sit and watch the world go by or have a drink or a coffee at the same time. Iona has a range of cabins grades to suit all budgets – inside, outside, balcony, conservatory mini suites and full suites. Cabins for 1, 2 3 or 4 and several adapted cabins for wheelchair users. P&O Cruises has introduced their My Holiday App can be accessed once onboard – this is very handy addition – from here you can pre book dining or evening entertainment or the daily program or keep up to date with your cabin account. *You do need a decent up to date mobile phone to get the best from this new feature* There is plenty of help onboard if you get stuck. We had 3 ports of call Zeebrugge for Bruges, Rotterdam (in port overnight) and Le Havre (rescheduled from Hamburg – for tours to Paris or Normandy. I was able to go shore in all 3 places either independently or on an organised ship’s excursions – we did both. I was delighted to be able to get away onboard a ship for a full cruise, it was certainly worth all the pre departure paperwork and testing and the post cruise testing and online forms. Iona will be sailing from Southampton offering a range of cruises – Atlantic Islands and Atlantic Coast, Norway and Northern Europe. Iona will be joined by her sister Arvia in December 2022. Arvia will sail from Southampton for her 1st few cruises then reposition to the Caribbean the come back to spend the summer sailing from Southampton. P&O is just one of the many cruise lines for Ocean and River trips that I deal with. If you would like to know more about Iona or indeed about any cruise you may be interested in Get in Touch and Get on Board. You can contact me by phone 01425 639155 or 0800 093 1320 or caroline.howden@travelcounsellors.com Please find and like my Facebook business page – search for Caroline Howden Travel Counsellors Cruise Specialist. More photos of Iona can be found on my page.

6 star cruising for the weekend!

07 February 2020

I was lucky enough to be invited to spend a few nights on board Regent Seven Seas newest ship Splendor. I along with a small group of Travel Counsellors travelled to Ancona Italy where she was built, onto Dubrovnik for some time ashore, a fabulous day at sea in the sunshine and then ending in Rome where sadly we had to leave to come home. This time on board gave us the opportunity to explore the ship and get to learn all about what is on offer. Splendor is the sister to Explorer. Very similar but with a few small differences. The colour scheme is very calm and relaxing, pale colours, high quality furnishings and beautiful original artwork on board. Splendour is just 55,000 tones with only 750 passengers and 542 crew, 14 decks (no deck 13) of suite accommodation and public areas. A wide range of suites all with a balcony, the very highest grade is the amazing Regent Suite. This incredible 2 bedroom suite is 4000 square feet in size and includes a grand piano as well as your own spa bathroom. Other than this suite there are 14 other grades of suites - something for everyone. This new ship is all about 'subtle luxury' or 'relaxed elegance' I felt a very calm atmosphere on board, lots of space to enjoy the ship both inside and out. All tastes are catered for with dining on board - 3 main dining areas Compass Rose, Pool Grill, La Veranda which becomes Sette Mari in the evening. Also on board are 3 restaurants that require pre-booking - Chartreuse (French) Prime Seven (Steak) and Pacific Rim (Eastern) along with that you can of course dine in your suite - all included. Plenty of venues on board to relax as much as you wish - Serene Spa & Wellness, The Library, The Pool Deck and The Sports Deck. In the evening enjoy shows on stage in the Constellation Theatre or spend time in one of the main bar or lounge areas. The most important fact about Regent Seven Seas is that are truly all inclusive - the price you pay includes all drinks, on board gratuities and an extensive excursion program. The only items you would need to pay for would be the shop, casino and the spa. Often flights are included and pre-cruise hotel accommodation is included and free or reduced price business class flights. These benefits can vary according to grade of suite you chose. As well as Splendor and Explorer Regent Seven Seas also have Voyager, Mariner and Navigator. Between them they offer cruises all year round to the: Caribbean and the Panama Canal, Northern Europe, Mediterranean, Asia, Australia and New Zealand, Africa and the Middle East and Alaska. I have chosen a few photographs from the weekend to show you what the ship has to offer. If you would like to know more about Regent Seven Seas please do get in touch.

Sapphire Princess ship visit.

31 August 2019

Today I was lucky enough to be part of a group of Travel Counsellors able to spend some time on board Sapphire Princess, one of the growing fleet of Princess Cruises, 2 more join over the next 2 years Sky and Enchanted Princess. As the few photos I hope show, Sapphire Princess is a large modern spacious stylish ship. As you would expect as well as a range of cabin grades to suit all budgets and tastes - inside, outside, balcony, mini suites and suites onboard you will find numerous public rooms, somewhere to sit and enjoy the view, listed to a talk, see a show or try your luck in the casino. You can also relax on deck on a sun lounger around the pools, one of the pools has a roof if the weather is cooler. You can check out the shops, join in a class in the gym or relax in the spa. Princess travel the world, 380 destinations all over the world visiting all 7 continents. Princess Cruises have long been specialists in Alaska - more ships, more glacier visits, more park rangers on board and a wide range of Alaska itineraries with land tours as well. Some cruises will depart from the UK during the summer months otherwise fly cruises worldwide. There's something for everyone. If you want to know when is the best time to visit a region - then check when Princess Cruises go there and you can be confident that it is the right time to there. If you would like to know more about Princess Cruises then get in touch.

Vasco Da Gama ship visit.

28 August 2019

I was invited to spend time on board a ship which is part of the Cruise and Maritime fleet, this was Vasco Da Gama, their latest ship to join their growing fleet. We were able to be on board for a few hours to have a good look around this 55,000 tonne ships carrying 1200 passengers, 9 passenger decks, accessed by stairs and lifts. I was particularly impressed with the style and design of the public rooms, beautiful colours, very inviting and comfortable along with quirky extras. You can pick from Hollywood's a 2 level entertainment lounge, The Dome Observatory - a lovely lounge at the front of ship to watch the world go by during the day and a night club in the evening. Or the Blue Room for more late night entertainment. There are 3 main Waterfront restaurants - Waterfront Restaurant, Waterfront Mediterranean and Waterfront Eurasia - no sittings or pre-booking plus 2 speciality dining venues; The Grill steak restaurant and The Chef's table - cover charge applies. A central 3 tier atrium is where you will find on board sales, shore excursions plus various comfy chairs just to sit and relax plus the photo gallery. Also on board you will find a cinema, casino, bridge and card rooms, arts and crafts area, library plus the all important coffee shop and ice cream bar. Plus of course 2 swimming pools and lots of deck space to rest and relax with the benefit of a retractable roof. Not forgetting the Jade Spa, sauna and solarium and a well equipped gym. Or find a quiet corner and relax and indulge in the people watching. As you would expect there are a range of cabins to cater for all budgets, standard inside and outside cabins plus larger more luxurious balcony cabins and suites, something to suit everyone. 120 balcony cabins and 29 suites. The ship is very relaxed on board, staff very welcoming and friendly. The whole ship felt very welcoming with a warm relaxed atmosphere on board. Cruise and Maritime also have Marco Polo, Columbus and Magellan. All smaller ships. They operate a wide selection of cruises to world wide destinations including, Caribbean, Northern Europe, Scandinavia, Mexico, Panama Canal as well as world cruises. Cruises depart from various places including Bristol (Avonmouth), Tilbury, Liverpool, Dublin and Cork. Plus fly cruises to sectors of the world cruise or to their Mexican, Panama and Caribbean cruises. I have attached a few photographs taken yesterday.

Celebrity Edge

17 May 2019

I was lucky enough to be amongst a group of Travel Counsellors invited to spend two nights onboard this newest addition to the Celebrity Cruises fleet during her maiden call into Southampton in May. What can I tell you about Celebrity Edge - she was launched in November 2018 with 2900 guests at 129,500 tons. Multiple dining venues offering you a wide range of places to eat - anything from a light snack through to a gourmet 7 course tasting experience. 7 of these carry a cover charge and suite guests have exclusive use of the Luminae Restaurant -plenty of areas around the ship to dine which are free of charge - 4 main restaurants - Normandie, Cosmopolitan, Tuscan and Cyprus not forgetting the extensive Ocean View Café. Don't forget to visit the Magic Carpet - this amazing new feature is a platform that moves between decks - this can be somewhere for a drink, or an evening meal when it becomes Dinner On The Edge (cover charge applies) or simply a way to get on and off the ship when in port. There is so much to do and see whilst onboard, 16 bars and lounges onboard, 9 entertainment areas including a 2 tier theatre, Eden a multi-use area, an internet lounge, Camp at Sea for the younger cruisers, outside deck areas with pool, sunbeds and jazuzzis and so much more. Not forgetting a choice of shops and ways to keep fit or just indulge yourself in the Spa. Or of course you can find a place to sit and watch the world go by - many places around the ship to do that. Cabins onboard Edge offer a wide range to suite all tastes and budgets. You could really spoil yourself with the Iconic Suite and 2 level suite that can take up to 6 people in 2 bedrooms or chose from various suites which give you exclusive access to the Luminae restaurant and the Retreat area (a quiet area to rest and relax), or maybe various grades of balcony cabins including Aqua, Concierge and the new Infinity Balcony cabins. These have a new design which allows the 'doors' from the cabin to the balcony fold away to bring the balcony into the cabin and also the top half of the balcony front folds down, a great way to let the outside in. Not forgetting a selection of standard inside and outside cabins to enjoy. There really is something for everyone. Celebrity Edge will spend the summer of 2019 in the Mediterranean offering 10- and 11-night fly-cruises from Rome before re positioning to the Caribbean for the winter season. If you would like to know more about this amazing new ship, then do get in touch by email or by phone. I have added more photos of Edge onto my Facebook business page please search for Caroline Howden Travel Counsellors Cruise Specialist.

Azura Baltic Capitals Trip - June 2018

27 June 2018

I have recently returned from my own holiday. This time I chose to travel with P&O Cruises on their ship Azura. I picked a 14-night Baltic Capitals cruise from Southampton. 14 nights onboard with only 5 sea days meant lots of ports to explore - Travelmunde Germany, Helsinki Finland, St Petersburg Russia (1 night and 2 days), Tallinn Estonia, Stockholm Sweden, Copenhagen and Skagen Denmark. A lot to pack into two weeks. This was a cruise packed with things to see and do. Our embarkation at Southampton was smooth and easy. We parked the car at 12:20 and were onboard 20 minutes later, our cases followed a short while behind us. Off we went, two days at sea first for us to find our way around Azura. We had sailed on her before, so we know our way around, but you are given a very handy map if you need it and there is always someone to ask. Everyone onboard was happy and friendly and wanted to do as much as possible to make your time onboard as enjoyable as possible. If you needed anything in your cabin like ice in the ice bucket, more pillows or more hangers then all you had to do was ask. All the ports we visited offered something different and, other than Russia, you could go off and explore yourself or take an organized trip that the shore team onboard put together. For Russia as we were there two days an extensive excursion program was in place with all sort available - river cruises, private tours to the Hermitage Museum or Winter Palace, a visit to the ballet and so much more. Various places to eat onboard Azura, the buffet offered food almost all day, breakfast, lunch, afternoon snacks, dinner and then late-night snacks. Plus, the three main restaurants for breakfast and dinner (first or second sitting and Freedom dining), speciality dining in Sindu, Epicurean, The Glass House and The Beach House - cover charges apply. There is so much going on if you want to get involved; a choir, line dancing, gym classes, ballroom dancing, port talks, specialist talks on jewellery or linked to where we travelled. Plus, all the evening entertainment, big West End style shows, singers, comedians and much more. There is certainly something for everyone. In total we travelled 3471 nautical miles during our trip with lovely weather most of the time, a little cloudy in Travelmunde and Stockholm and the sea was a little bumpy on the way home where the North and Baltic seas meet!

P&O Cruise Ship Azura

28 June 2018

These are a few photographs taken whilst onboard Azura.

Holiday to Majorca

30 September 2017

I have recently returned from my own holiday to Majorca, I have been in the travel business many years but have never managed to get to this popular Mediterranean island. For the first part of the week I was lucky enough to stay at the stunning La Residencia hotel up in the mountain village of Deia. This property used to be owned by Richard Branson, it is now a 67-suite hotel part of the Belmond group. Belmond are the group who own Orient Express and other luxurious properties, trains and River Cruises around the world, all handpicked for their quality and location. This hotel is all about switching off and enjoying your surroundings in a peaceful tranquil place, as soon as you arrive you relax. The service is almost invisible, nothing is too much trouble, they will arrange various side trips for you, a donkey trek up in the surrounding area ending with an exclusive lunch prepared by the chefs or you can take a boat trip around Port Soller or take lunch in Casa Deia the restaurant featured in The Night Manager. They have a main pool area as well as an adults-only pool and an indoor pool linked to the Spa. This really is a special place, if you are looking for somewhere to relax, to celebrate or just enjoy - only a short flight from the UK then this is the place for you. Simply stunning, if you would like to see more photographs then visit by Facebook business page - look for Caroline Howden Cruise Specialist. If you would like know more then please do ask, we have a direct contract with this hotel meaning we deal with all the staff personally and can ensure that your stay is the best it can be.

Silver Muse - Southampton

12 September 2017

I was lucky enough to be part of a small group of Travel Counsellors invited to spend some time onboard Silversea's newest ship Silver Muse. It is rare for one of their special ships to come into the UK. They do sail from Tower Bridge in London sometimes so this was a rare opportunity to see the ship in Southampton. Silversea are a luxury brand, they do luxury in a discreet understated way. The décor onboard is subdued and subtle. Beautifully appointed cabins with everything you need to enjoy your cabin. Different dining venues around the ship offer everything from a light snack or afternoon tea to a Relais & Chateau restaurant. There are a mixture of bars and lounges around the ship, easy going informal areas to eat inside and out on deck or more formal venues. Or you can sit and watch the world go by. This ship carries 600 passengers with 400 crew. All food and drink and gratuities are included. The destination is very important to Silversea, they visit almost 600 ports around the globe including their expedition cruises to The Galapagos or the Antarctic. I have attached a few photographs to give you a feel of what this ship is like. If you would like to know more about this luxury brand then please do get in touch. 01425 639155 or 0800 093 0320

Holland America Trip - Koningdam Amsterdam 2-3 September 2017

04 September 2017

I was lucky enough to be amongst a small group of Travel Counsellors invited to see Holland America's newest ship Ms Koningsdam whilst she was in Amsterdam. Our hosts looked after us very well, treating us to a sightseeing tour as well as an evening dinner cruise also the many canals that Amsterdam is famous for. The ship arrived early in the morning next door to our hotel. A very impressive sight, Ms Koningsdam entered service in May 2016 she is the first in the new 'Pinnacle Class' Koningsdam is just under 100,000 tonnes but more importantly carries only 2600 passengers, she could easily take many more. This means she is a very spacious ship. The decor inside is lovely, beautifully done, very subtle colours, subdued decoration. There is a musical theme through, this runs through the ship from pieces of art to the names of the decks. A wide range of dining choices from informal buffet areas, traditional dining as well as speciality restaurants. So much to do onboard including a cookery school, a wine blending class, focus on the destinations visited,. digital workshops, a tie up with BBC Earth and so much more. Usual range of cabins from luxurious suites to standing inside, outside and balcony cabins plus a good selection of adapted cabins. Range of entertainment options including classes to learn something new, films and stage shows. Not forgetting The Greenhouse Spa & Salon for all those lovely pampering treats. Outside space is well appointed, with lots to do and see, sports courts, quiet areas with private cabanas or watch the large sea screen whilst relaxing - the pool has a roof! for cooler weather. I have attached a few photographs to give an idea of how she looks, I will put more on my Facebook page - please look for: Caroline Howden Travel Counsellors Cruise Specialist. Koningsdam is soon be ending her European season before relocating to the warm Caribbean for the winter. If you would like to know more about this ship and about Holland America Cruise line please do get in touch, I look forward to hearing from you soon.

Regent Seven Seas Explorer - ship visit Southampton.

26 July 2017

I was lucky enough to be invited along with a group of fellow Travel Counsellors to spend some time onboard Regent Seven Seas newest and most luxurious ship Regent Seven Seas Explorer. We had a glorious sunny day in Southampton, the best way to see a ship. Explorer is a 56,000 tonnes but only carries 750 passengers all in balcony suites, this means plenty of space to enjoy this beautiful ship both inside and out. I have attached a small selection of photographs which show a few of the public areas, the deck space and the cabin is the very best the ship has the Regent Suite, simply a stunning cabin, I have not seen spa type treatment beds in the cabin next to the bathroom, along with special art work and glass ornaments and a private bar and of course a Steinway grand piano. The cabin is located at the front of the ship high up on deck 14 and spans the width of the ship. Regent Seven Seas are all inclusive meaning all your drinks, meals, gratuities and as many excursions as you want to do are all included. A range of dining areas onboard depending on your taste - Pacific Rim for Eastern inspired food, Prime 7 - steak and seafood, Chartreuse French inspired, the more informal The Verandah and the famous main restaurant The Compass Rose. The ship has numerous areas where you can take a drink, read a book, catch up with friends, listen to music watch a show. As well as all of the above you can enjoy beautiful pool area including an infinity pool overlooking the back of the ship, a super spa plus a gym so something for everyone. Regent Explorer will be in Europe until late 2017 before relocating to the warmer Caribbean, she will come back to Europe in April 2018. There are 3 other lovely ships in the fleet, Voyager and Mariner both 700 passengers in all balcony suites and the smaller Navigator for 490 passengers - 90% of the cabins with balconies. They also told us yesterday that a sister ship to Explorer will join the fleet in 2020. If you are looking for a special cruise experience then this could be the one for you. I have put more photographs on my business Facebook page - search for Caroline Howden Travel Counsellors - Cruise Specialist. Call me for more details.

Queen Mary 2 - ship visit

22 July 2017

I was lucky enough to be invited in a small group of specialist cruise agents to spent time onboard Cunard's flag ship Queen Mary 2 on a grey July day in Southampton. We were particularly fortunate to be able to see both Queens and Princess Grill cabins. Queen Mary 2 has recently had a major refit or Re Mastering as Cunard call it. You can see the improvements that have been made, the ship is much lighter and brighte colours give a fresher more modern and contemporary feel. The Grill cabins have their own restaurants and lounges where on they go but all other areas of this lovely looking ship are open to everyone. This is a large ship and as you would expect there are numerous rooms onboard where you can spend time - from the Queens Room for anything from Afternoon Tea to Ballroom Dancing, the Canyon Ranch Spa, the G32 nightclub, the 2 tier Britannia Restaurant and the 2 tier Royal Theatre not forgetting the famous Planetarium which is also a 3D cinema. Many different bars and lounges offering a variety of styles from the traditional Commodore Club, Atlantic Room, or Carinthia Lounge or the Golden Lion Pub - somewhere for everyone. It is a long time since I had seen Queen Mary 2, I was very impressed by the feel and atmosphere of the ship, yes she has some expensive cabins but for people like the finer things in life or for a special occasion what better way to celebrate than a Grill Cabin. Queen Mary 2 will be on her 2018 world cruise from January to May followed by a variety of transatlantic crossing and a few other destinations including mini short breaks, Norwegian Fjords, USA & Canada and Northern Europe. If you would like to know more about Cunard and the cruises this world famous cruise line offer then do get in touch.

Scenic River Cruise - Budapest to Vienna

26 October 2016

I have recently returned from a short trip hosted by Scenic River Cruises. I was away with other Gold Travel Counsellors on a celebratory long weekend. We flew to Budapest to join Scenic Jewel, one of Scenic's fleet of Space Ships. These are beautifully well appointed ships, up to 170 passengers, three decks, two restaurants and a spacious lounge and open air sun deck area plus a small spa. The staff on board could not have done more for us, each cabin had their own butler to look after your every need. The cabin we had was a balcony suite with a very clever design - the front glass wall of the balcony folded down to open the balcony and then a glass door could be opened up to reveal the side of the cabin if you wanted to. A large wardrobe as well as a safe, mini bar and luxurious bathroom with fluffy robes and super L'Occitane toiletries plus a large shower. Scenic are an all-inclusive river cruise product so drinks, all food, gratuities, Wi-Fi, laundry and excursions are included. The spa is extra. We travelled from Budapest to Vienna which took around 24 hours and we were able to enjoy some of Budapest's sights. Sadly the weather wasn't brilliant but you could see what an impressive city is it. We chose to visit the Thermal Bath which was fascinating as well as invigorating. Others did a city tour or went to see the Hospital in the Rock or explored independently on the e-bikes that Scenic provide. Onto Vienna, what a wonderful surprise that was. We were lucky with a lovely sunny day to see many of the city’s sights. We picked a trip to the world famous Spanish Riding School or you could see the Schonbrunn Palace or explore in your own time. In some ports Scenic offer Scenic Enrich - these are extra special exclusive events held ashore such as concerts, opera or ballet performances. Food is well provided for on board in the main dining room or in the more informal River Café, when there is good weather dining can be taken up on deck. The beauty of a river cruise is the slow pace of travel, the perfect way to see and enjoy the scenery often on both sides of the ship. You will also have the services of a cruise director to help and assist, local expert guides and local entertainers come on board some evenings. Scenic has a range of destinations that they offer throughout Europe including France and Portugal, Russia and the Far East - new destinations are being looked at as we speak. I can highly recommend river cruising with Scenic and their sister company Emerald. If you would like to know more just get in touch.

P&O Cruise - Azura June 2016

06 July 2016

I have just returned from my own holiday on board P&O Cruises ship Azura. I left Southampton on 19 June for a two week trip calling at Belfast, Stornoway, Reykyavik, Akureyi, Isafjordur, Lerwick and Kirkwall - so a real variety and it included five maiden calls for Azura. A very different itinerary and it was this that attracted me to this trip. Check in was very smooth. We had a check in time of 3:30pm so once we had dropped the car and luggage off we checked in and were on board 20 minutes later, a quick look around, muster drill and by then our luggage was outside our cabin. Although the ship is large she is quite easy to find your way around. She has all the facilities you would expect of a modern cruise ship; bars, lounges, quiet spaces to just sit and watch the world go by, a gym and lovely Oasis Spa and various dining areas including a few speciality dining areas which carry a small cover charge. The main dining rooms offer either set dining on first or second sitting, the more flexible freedom dining or the more informal buffet dining. Speciality Dining offers yet another choice; The Glass House lovely wine bar and dining venue, The Beech House, Sindhu - Indian dining or the dining experience of Epicurean up on deck 17 with an outside terraces overlooking the back of the ship. Azura has a range of cabins to suit all tastes and budgets; inside, outside then a choice of balcony cabins and more spacious suites. You can easily fill your time on board with numerous activities laid on for you to join in with if you want to or simply find a sunbed or a quiet corner and do nothing - your choice. I must add I found the staff all just lovely, happy and always smiling, always able to help if required. I have added some photographs on here of the ship, more are on my Facebook Business Page. Look for Caroline Howden Travel Counsellors Cruise Specialist. If you would like know more about Azura or anything else cruise related then do get in touch. Azura spends April to October sailing from Southampton before spending November to March in the sunny Caribbean offering fly cruises.

Harmony Of The Seas - New Royal Caribbean Ship

24 May 2016

WOW! This is how you would describe Harmony of the Seas, what an amazing looking ship. There is no getting away from the fact that the ship is huge, some may say too big. This ship is very cleverly designed, there are numerous places for you to go onboard and spend time onboard, various bars and lounges, many different places to eat or spend time in the lovely spa or get active in the gym. You can slide down one of the 3 waterslides or are you brave enough for the Abyss, this is an amazing looking combination of 2 looping slides at the back of the ship. Not forgetting the ice rink, climbing wall and surf pool as well as the usual range of swimming pools and Jacuzzis. Your cabin could be a simple studio or classic inside or outside cabin - plus balcony cabins all the way up to luxurious suites. You certainly won't go hungry on this ship, everything from the classic Windjammer buffet restaurant, to exclusive speciality dining options. This ship is all about choice! Harmony will spend her summer offering 7 night cruises from Barcelona before settling in the Caribbean. If you would like to know more then call me or for more pictures visit my Facebook business page - search for Caroline Howden Travel Counsellors Cruise Specialist.

Gold Weekend Tenerife September 2015

04 October 2015

Over the weekend of 25-28 September myself and a great group of fellow Gold Travel Counsellors went over to Tenerife for our Gold Weekend, this is a Thank You for doing well doing the year. Many of the company directors and head office staff joined us as well as supplier partners - Royal Caribbean, Celebrity Cruises, P&O Cruises and Cunard. We stayed at the lovely Bahia del Duque Hotel in Costa Adeje, one of the leading hotels of the world. I have been here 11 years ago for our main conference, lots of changes have taken place since then. This hotel is on various levels and occupies an elevated position offering fantastic views of the area. The hotel can be a little confusing to find your way around but once you have your bearings it is easy to find where you need to be. So much to explore, various swimming pools both fresh and sea water and some heated and some not, an extensive range of dining venues including a fish restaurant, a Spanish one as well as more international fare and possibly the widest choice at the breakfast buffet including champagne and a chocolate fountain. Very comfortable rooms with all the facilities you need plus a lovely balcony to sit out on. All the staff we met were happy and friendly and would do anything they could to make your stay better. All sorts of people staying at the hotel, various nationalities as well as families and couples of all ages.

Anthem of the Seas - April 2015

23 April 2015

I was one of 60 Travel Counsellors selected to spend 2 days onboard Royal Caribbean Cruise Lines's brand new ship Anthem of the Seas. This ship is certainly big at 168,000 tonnes and a maximum capacity of 4180, having said that the design is very clever meaning there are numerous places on board you can go to spend some time other than the obvious sunbathing. The interior design is beautifully done. As you would expect a shopping mall is waiting for to indulge, a lovely spa, an adult only solarium, children and teen centre, plus quiet areas just to sit and relax and watch the world go by. Eating and drinking is equally well catered for (forgive the pun) - a wide choice of where and what to eat, 5 of which carry a cover charge - all of the others are for you to enjoy - you name it you can find it on Anthem, Japanese, Steak Bar, Pub Food, Burger and Chips, Pizza, Fine Dining, coffee and cake, deck side snacks and lots more. Not to forget Windjammer a signature feature on a Royal Caribbean ship - buffet style casual dining available almost all day. Likewise if you are thirsty - various options to choose from here as well, from a traditional pub to a classic wine bar - not forgetting the innovative Robot Bar - you order your drink via an iPad, watch it being mixed and then delivered by the Robot! Anthem is packed with features and activities including the Wave Flow Rider, the Climbing Wall and now the I Fly or skydiving, bumper cars and of course the North Star, a London Eye style pod which is raised up 300 feet above the ship, a real bird's eye view of the ship and everything around her - at the top you are almost the same height as the Statue of Liberty. We must not forget the cabins - again plenty of grades to choose from - these range from a simple inside cabin through to a split level Royal Loft Suite - this cabin even has a Jacuzzi on the balcony. Every budget is accommodated for with a cabin to suit you. You are spoilt for choice when the day turns into evening, a 2 tier theatre more than capable of offering full production shows, Two70 - a stunning lounge at the back of the ship featuring an ever changing back drop of screens, cabaret lounges, smaller show venues, Music Hall and of course the Casino. Anthem will spend from April to October 2015 sailing from Southampton, she will spend the next 12 months in the Caribbean.There are 3 other ships in the same class Quantum, Harmony and Ovation. If you would more details or to know more about Royal Caribbean or about Anthem of the Seas then all you need do is call or email me!

Britannia Visit March 2016

16 March 2015

Last week I was lucky enough to be able to spend 2 nights onboard the latest addition to the P&O Cruises fleet. Britannia is certainly a very impressive ship, the huge version of the Union Jack along the ships means she will not be missed in port. This ship has been designed by a leading hotel designer and that shows, she is sleek, smart and modern. Traditional features such as the Crows Nest or familiar named restaurants haven't been forgotten either. As you get onboard the 3 deck atrium is striking, from here stairs take you to various public areas or you can just sit and watch the world go by. Britannia has some new attractions - such as Epicurean an A la Carte dining room, The Live Lounge a dinner and cabaret area or The Cookery Club. The Cookery Club will host a variety of leading chefs offering cookery class and a chef's dining experience - may be you will see James Martin, Atul Kochar, or the wonderful Mary Berry and many more. Not forgetting The Retreat a lovely quiet area up on deck, or the Glass House wine bar, or the Market Café a patisserie or the Oasis Spa for a relaxing treatment and much more. I have attached a few photographs taken whilst onboard, if you would like to know more about Britannia and where she will be sailing to over the coming months do get in touch by phone 01425 639155 / 0800 093 1320 or by email caroline.howden@travelcounsellors.com Britannia will sail from Southampton until October and then spend her first season in the Caribbean.

Ventura - Mini Cruise

22 September 2013

I was lucky enough to travel on Ventura on one of her two night mini cruises. I had seen Ventura before when she was first launched. As she’ recently had a refit I was keen to see what had changed. The whole embarkation process was easy and quick, so in no time at all we were on-board and found our balcony cabin on lido deck. On-board there are maps to help you navigate the ship, failing that there are plenty of staff on-hand to help. Our balcony cabin was spacious and well-appointed with everything you could need for two nights or two weeks. Ventura is a large, modern, spacious ship, with lots to explore. She offers a wide range of bars, lounges, shops and eating venues. We were on Freedom Dining so ate in the Cinnamon Restaurant. The food and service was very good. There was a great selection and we had no problem finding a table for two each evening. Alongside the main dining rooms you could also eat in the more informal buffet area, The Waterside and Beach House. There is also the speciality restaurants - Marco Pierre White's The White House or Atul Kochhar's East - both carry a small cover charge. The ship was full so there was a happy buzz and a great atmosphere during the evenings, particularly on the formal night. Even though this was only a two night cruise, each evening offered a full entertainment program. There were full stage shows as well as various music styles and tribute bands to enjoy. From late October Ventura will be in the Caribbean doing a series of fly cruises from Barbados with direct charter flights from UK airports. From April 2014 she will undertake a series of Mediterranean fly cruises from Venice or Genoa, again with direct charter flights from the UK. Ventura has a younger sister Azura, which will also be in the Caribbean from late October. From April 2014 she will offer a range of cruises from Southampton. If you like to know more about Ventura or Azura please do ask.

Celebrity Eclipse Ship Visit August 2013

18 August 2013

I was lucky to be invited to join a small group of agents to spend time on the Celebrity Eclipse ship and even on a rainy day in Southampton, she was an remarkable sight. All the staff we met were very welcoming, friendly and always smiling. Eclipse is part of the Solstice Class that Celebrity Cruises first introduced in 2008 with the launch of Celebrity Solstice. This was then followed by Equinox, Eclipse, Silhouette and Reflection. They are a very impressive class of ship which feel very spacious from a clever use of space, colour, different materials and textures. Art is also present throughout the ship. From the Grand Foyer when you first enter the Celebrity Eclipse you are aware of the size and scale of the ship. There are so many different places to explore and to find your favourite place to spend your time. One very special area is the Lawn Club up on deck 15 which is an expanse of real grass used for music performances, picnics, games or just relaxing. The ship’s spa is particularly good for a calm and revitalising experience. If you chose an Aqua Suite you have free access to this area and also the Blu Restaurant which offers wonderful fresh food. Dining is a big part of Celebrity Cruises. They regularly win awards for their dining experience and Eclipse is no exception. It offers many choices of dining venues of which some have a cover charge starting from $5 per person up to $45 per person for a culinary master class in Qsine. There is also the main dining rooms and buffet style dining in the Oceanview Café if you prefer. As you would expect from a cruise ship there is a main theatre, all sorts of bars and lounges for you to relax in, a fitness centre and jogging track – definitely something to suit everyone. There are great family facilities as well with younger passengers well catered for with age related groups and activities in place for them. I thought Equinox was one the best new ships I had seen when I saw her in 2009, and Eclipse is just as impressive. I can see why she is so successful out of Southampton. It was the overall impression of warmth and space and an easy flow around that ship that made the whole day a real pleasure. I have attached a selection of photographs taken during my time on-board, which I hope will give you a small taste of this ship. Eclipse is sailing out of Southampton on various itineraries until October, she will then spend her winter in the Caribbean before returning in May 2014.

Royal Princess

14 June 2013

On June 8th I was part of a small group of Travel Counsellors who had been invited to a special travel agents event on board Princess Cruises’ newest ship Royal Princess. Royal Princess was in Southampton for a few days prior to her naming ceremony when The Duchess of Cambridge will be officially named as the ship's godmother. If you are a regular with Princess Cruises you will straight away recognise various features on board such as Sabatinis, The Piazza, The Sanctuary, Horizon Court, Princess Theatre, Vista Lounge and much more. Royal Princess is very much a typical Princess ship but also a modern contemporary ship. It’s very spacious and there’s lots of deck space with different levels to find a place to sunbathe including the adult only Santuary with private cabanas which becomes a night time venue and the Movies Under the Stars up on deck 16. There are various eating and dining options including the three main dining rooms and a range of other places to either get a light bite or snack, tapas, seafood, ice cream, pizzas or cocktails - so much to offer that you can choose from. The Piazza is particularly stunning; this really is the heart of the ship. This spans three decks and is the perfect place for a drink or cocktail in the Bellini Bar or some shopping or just to sit and watch the world go by and for enjoying a choice of entertainment throughout the day and into the night time. One new feature is the Sea Walk which is a glass-bottom walk way on deck 16, 28 feet over the sea. It has quite a view or you can just watch others walk on it from the Sea View bar. As you would expect there is a wide range of cabins to suit all budgets from a standard inside cabin up to luxurious suites, Royal Princess can boast more than 1000 balcony cabins. Royal Princess is a great addition to the Princess fleet offering the same high standard of services on board. If you would like to try a cruise yourself on Royal Princess, let me know. The ship will be in the Mediterranean this summer followed by the winter in the Caribbean and in 2014 her twin sister Regal Princess will join the fleet. I have attached a few photographs of Royal Princess to show you a little of what she has to offer.

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We have been booking our cruises for some time now with Caroline, she is very helpful, always at the end of a phone she will always call back. Great customer service nothing too much trouble always go way and above to get the best deal for us. When asked on cruises who we book with always Caroline at Travel Counsellors. Always gives her recommendations and has great knowledge about the different cruise lines. Follows up on e mails phone calls and paperwork. Cannot be beaten. Lovely lovely lady pleasure to deal with.

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It must be 20 years that Caroline has looked after us all over the world and she has given us some fab holidays. For me I would not use any one else I think of her as a friend . Many thanks Patricia William's x

Sent by Patricia Williams

It must be 20 years that Caroline has looked after us all over the world and she has given us some fab holidays. For me I would not use any one else I think of her as a friend . Many thanks Patricia William's x

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Caroline goes above and beyond excellence in the service she provides as a travel counsellor would recommend her with absolute confidence.

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Caroline goes above and beyond excellence in the service she provides as a travel counsellor would recommend her with absolute confidence.

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Caroline is always a great help and a gives a great service and we have been using Caroline for approx 16 years on and off which says it all

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Caroline always gives exceptional service no matter how trivial or important your query is. She is always willing to help and is helpful when making decisions about our travel needs. It is a pleasure to deal with her as we know everything will go smoothly from the time we leave to the time we return.

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It’s always a great 1-1 service, Caroline will always do her best to find right cruise and cabin. Always answers emails and phone calls quickly and efficiently. Even out of hours, which is the beauty of Travel Cousellers, the agents are self employed, know the cruising business inside out and will go the extra mile to secure a sale. Not the cheapest but you can’t put a price on customer service at this

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Caroline is the best travel agent I have ever known. We have been cruising for many years. Caroline has been so helpful going above and beyond. She has moved so many cruises due to covid, has helped locate lost baggage and booked flights back to UK when we were taken off cruise with covid and dumped in La Corunna. Cunard and staysure didn't help but Caroline was our saviour.

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Thank you for your support over the years Peter and Ros

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Caroline is always responsive, prompt and efficient. She is friendly but always professional and very knowledgeable.

Sent by Madeline Stones

Brilliant service

Sent by John Cockshott

Every chance I get I recommend Travel Counsellors and in particular Caroline Howden who has been our go to person when booking a holiday. Know matter what type of holiday be it cruising or crossing America coast to coast by rail. Caroline is there every step of the way from start to finish and on our return home to find a welcome home card from Caroline.

Sent by Stanley Perry

Caroline Howden is a professional and gives excellent customer service

Sent by Julie Sloan

Caroline provides 24/7 assistance. Always pleasant and very prompt in responding to queries. Trustworthy and very efficient

Sent by Ann Woolston

Caroline always goes “above and beyond”.

Sent by Elizabeth Nelson Walker

Efficient, helpful, knowledgeable and friendly and interested in the customer

Sent by Eleanor Boswell

Caroline is always very helpful and I wouldn't hesitate to recommend her.

Sent by P Sharples

Have dealt with Caroline for a number of years now and found her very professional in her job always helpful.

Sent by Sabrina Curson

Caroline always responds quickly to any of my questions. She is knowledgeable and very friendly and easy to deal with

Sent by Patricia Warman

Caroline is a great help when booking my holiday she knows what I like thank you Caroline

Sent by Gerry Smith

I have had dealings with Caroline Howden over many years and her professional approach to her job is exceptional a credit to your company.

Sent by Dianne Bull

Caroline always goes above and beyond the level of service expected from a travel counsellor you always feel that for her it is personal that she genuinely cares that you have the best experience possible

Sent by John Lloyd

Once again top marks for Caroline at Travel Councillors. Having used her for many years I know I can rely on her first class service for my travel bookings. Long may it continue

Sent by Kenneth Ingleson

First-class service from Caroline I wouldn't use any other agent

Sent by Louise Clarke

Caroline is always efficient and helpful hence I have returned on approx 4 occasions now for a holiday

Sent by Catherine Mackrell

I phoned Caroline to help with my holiday booking after a friend recommended her. Her service and attention to detail was excellent. I will certainly recommend her to others.

Sent by Joanne Shannon

Nothing is too much trouble for Caroline. She goes well above and beyond with support and sharing her knowledge and advice. I have handed her details to a colleague of mine and hope she books

Sent by Kathleen Reid

Caroline Howden of Travel Councellors is the most efficient travel agent that I have ever experienced. I would never hesitate to recommend her. K. Angie Reid

Sent by Victor Smith

Caroline Howden is like a member of the family, we would be lost without her.

Sent by Malcolm Jaffa

Caroline has that rare ability to answer queries by return. Caroline is knowledgeable , and seems to understand what we like .. we are delighted to tell our friends the high regard that we have for Caroline. Good luck to you Caroline , we are delighted to have found you as our travel agent. Caroline has great patience . Good luck for the years ahead, Thanking you, Sandra and Malcolm Jaffa

Sent by Janice Mitchell

Always goes one step further did me a very good step by step guide to testing for the cruise.

Sent by John Kemp

Caroline is superb. We have recommended her to several of our friends.

Sent by Richard Kennedy

Caroline excels at providing a level of customer service which exceeds all others.

Sent by Sarah Drury

Absolutely excellent!!!!

Sent by David Little

Fast and efficient, friendly and good advice

Sent by Keith Ledson

We’ve used Caroline many times to assist in arranging our holiday plans. She has an immense knowledge base, and what she doesn’t know she uses the opportunity to extend her knowledge. We’ve found her very approachable and always ready to tackle any challenge..

Sent by Ian McDonald

Caroline is excellent. Encyclopaedic knowledge of the Cruise market. Used her for our first cruise and wouldn’t go anywhere else!!!!

Sent by Vivienne Chaffe

Always there for us, a truly dedicated travel counsellor who gives 1st class service

Sent by Pauline Botham

I have been very satisfied with the service you have given and have every confidence in your company ensuring all our travel arrangements go to plan. I feel very reassured with this support through the booking and travel experience. Thank you.

Sent by Freda Hobby

Absolutely first class service from Caroline every time. The service she gives could not be bettered. Perfect ! Many many thanks.

Sent by H Tawil

Caroline is always there to answer any problem, to give you friendly advice whenever you need it! One click away Caroline takes the strain!! Many thanks

Sent by D Bull

Caroline has great customer focus, with total reliability and is a pleasure to deal with.

Sent by M Jaffa

Excellnt attention to detail and prompt feedback from Caroline , thanking you Malcolm Jaffa

Sent by J Ball

Would like to say what great service we have always had from Caroline Hiowden.

Sent by H Baldwin

As always very efficient and knowledgeable. Excellent customer care

Sent by J Lloyd

The best travel agent -bar none, booked with Caroline for many years now, nothing is too much trouble, highly recommended

Sent by H Buckley

Caroline understands us and caters to our preferences in a friendly and professional way.

Sent by R Groves

Definitely a 10 Caroline is brilliant and incredibly patient!

Sent by M McMillan

Caroline inspires confidence, we know we have help and backup on our travels.

Sent by J Fay

I would definitely recommend Caroline travel Councillor to friends. With all the uncertainty at the moment and changing and transfer of holiday's it has all been a weight off our shoulders to have it all sorted out for us and all the advice given. Hopefully a better year for everyone.

Sent by M Harding

Always excellent service

Sent by C Platt

Excellent service every time. Caroline is the best.

Sent by A Taylforth

Caroline is a wonderful agent, not only knowledgeable and helpful but when we were off loaded with covid by Cunard she organised our repatriation flights and helped check covid rules for flying when coming out of enforced Spanish quarantine. Our insurance company were of no help and neither were Cunard. Only Caroline.

Sent by D Flanders

Always helpful and outstandingly efficient

Sent by M Stones

Bless the day I found her. Has taken all the stress out of travel for me.

Sent by M Wright

We have been using Caroline's services for years and is always very helpful and provides a fabulous service. Nothing seems like too much trouble. It doesn't seem to matter when I contact Caroline, a response is never far away, even on a Sunday evening! Her knowledge is second to none and booking at cruise is always as easy as 1,2,3.

Sent by V Chaffe

Always there for us, a truly dedicated travel counsellor who gives 1st class service

Sent by Sarah Cooke

Caroline is always very helpful and knowledgable - you know you are in safe hands booking your travel through her

Sent by Margaret Cooke

We have been with Caroline for some time now, years. Cannot fault her excellent customer service, can call you anytime or e mail out of hours knowing as soon as you are free you will contact us back. Always keeps us updated with offers and e cards. Nothing is too much bother. Excellent and gives the personnel touch.

Sent by Amanda Lane

Thoroughly recommend Caroline, has done her best to get us exactly what we wanted.

Sent by Andy Harding

Caroline has been excellent with our every booking. Always happy to give helpful advice and answer any questions, nothing is too much trouble. Thank you.

Sent by Diane Bull

Caroline has great customer focus, with total reliability and is a pleasure to deal with.

Sent by Helen Tawil

Caroline is always there to answer any problem, to give you friendly advice whenever you need it! One click away Caroline takes the strain!! Many thanks

Sent by William Hough

Caroline has never failed to produce the goods when required.

Sent by June Stacey

We always use Caroline to book our cruises as she is very helpful and friendly.

Sent by Eric Goodberry

Excellent, friendly and efficient service from Caroline - would not book with anyone else.

Sent by Jacqueline Ball

Would like to say what great service we have always had from Caroline Hiowden.

Sent by Hilary Baldwin

As always very efficient and knowledgeable. Excellent customer care

Sent by Rosemarie Groves

Definitely a 10 Caroline is brilliant and incredibly patient!

Sent by John Lloyd

The best travel agent -bar none, booked with Caroline for many years now, nothing is too much trouble, highly recommended

Sent by Helen Buckley

Caroline understands us and caters to our preferences in a friendly and professional way.

Sent by Jennifer Fay

I would definitely recommend Caroline travel Councillor to friends. With all the uncertainty at the moment and changing and transfer of holiday's it has all been a weight off our shoulders to have it all sorted out for us and all the advice given. Hopefully a better year for everyone.

Sent by Christine Platt

Excellent service every time. Caroline is the best.

Sent by Maureen McMillan

Caroline inspires confidence, we know we have help and backup on our travels.

Sent by Ann Taylforth

Caroline is a wonderful agent, not only knowledgeable and helpful but when we were off loaded with covid by Cunard she organised our repatriation flights and helped check covid rules for flying when coming out of enforced Spanish quarantine. Our insurance company were of no help and neither were Cunard. Only Caroline.

Sent by Anne Probin

Caroline has been professional, friendly and supportive at all times. She is very knowledgeable and explains options clearly. Nothing is too much trouble and she responds very promptly. She has made our holiday booking painless and we have no hesitation in recommending her services to all.

Sent by Matthew Wright

Additional Comments : We have been using Caroline's services for years and is always very helpful and provides a fabulous service. Nothing seems like too much trouble. It doesn't seem to matter when I contact Caroline, a response is never far away, even on a Sunday evening! Her knowledge is second to none and booking at cruise is always as easy as 1,2,3.

Sent by Terry Mills

We were very pleased with Caroline. She came back with a quick response to our requirements. She found us exactly what we wanted, nothing was too much trouble. We are now looking forward to our holiday...thank you!

Sent by Rod Falconer

Caroline Howden is so knowledgeable , helpful and efficient. Nothing is too much trouble for her. She is the perfect travel agent.

Sent by Judy Younger

Very friendly, knowledgeable

Sent by Lorri Buck;ey

Caroline has taken pains to get to know us, our style and preferences. She has advised us on cruises and hotels to add on to our trips and we have always been delighted with her recommendations. Her attitude is the same whether we are booking high-value experiences or the occasional lower-budget options. She is an excellent Travel Counsellor.

Sent by Philip Ahern

Very helpful and informative - a nice lady to do business with.

Sent by Maureen McMillan

Good fast service and great backup.

Sent by Ron Crozier

Caroline is very knowledgable and will offer suggestions without any pressure to take her advice. Easy to contact and extremely reliable. Always willing to go the extra mile to ensure we get the best experience out of our holidays.

Sent by Caroline Worlock

Always a great service. Quick to respond, and nothing too much trouble. I always use Caroline when I need to book a Cruise.

Sent by John Squires

Brilliant service all round. Can't fault anything

Sent by Kim Sansom

Very friendly, efficient service.

Sent by Wendy Tyrrell

Caroline gives us excellent advice and wonderful service Thank you Caroline

Sent by Janet Love

Caroline, very helpful, prompt with quotes, and so much knowledge of cruise lines, destinations.

Sent by Janet Love

Additional Comments : Caroline, very helpful, prompt with quotes, and so much knowledge of cruise lines, destinations.

Sent by Louise Whitney

Fantastic service as always

Sent by Jon Hayes

As always exceptionally helpful and very knowledgeable

Sent by Maggie Phelps

Great service Always keeps us in the loop xx

Sent by Andrew Harding

Excellent service with each holiday we have booked from outset to return. Thank you!

Sent by Ron Pawley

Once again a great experience dealing with Caroline, who always provides the essential information required for choosing our holiday and delivers it in professional and knowledgeable manner. We would also like to say that during a return flight delay from our recent holiday in Italy, Caroline contacted us at the airport and was able to deal with some important issues for us (even though this was quite late on a Saturday evening! ) giving us peace of mind to what turned out to be a 24 hour delay. Absolutely no hesitation in strongly recommending Caroline's superb services.

Sent by Christine Platt

I really think Caroline is a 10 plus plus plus. As always excellent service. Many thanks

Sent by Nicholas Shaw

Caroline was extremely helpful and very patient whilst we finalised our booking.

Sent by Sabrina Curson

Nothing is ever too much trouble and Caroline is very focused on customer service & attention to detail. Top class service every time. Wouldn’t book with anyone else now!

Sent by Nicola Davies

So lovely to have someone to answer all your questions & advise on cabins etc & to take away the pressure of booking.

Sent by N Gallimore

We always have excellent service from our Travel Councellor Caroline Howden

Sent by F Connolly

Caroline made the whole thing painless and nothing was too much bother we have already passed her details to family and friends

Sent by Betty Ilman

Helpful, super efficient, can't praise her enough

Sent by Antony Gallimore

Excellent service as usual.

Sent by Pauleen Moss

Excellent service every time

Sent by Sheena Parker

Caroline is excellent and very helpful.

Sent by Sheila Peers

Caroline is so helpful. I always feel confident I can ask her anything about the holiday (even if it sounds silly) and trust the information she gives me back

Sent by Elaine Morgan

Caroline always gives a first class service. Elaine Morgan

Sent by Joan Handley

Always friendly, works tirelessly to find infomation and to put together your holiday itinerary. Always reliable.

Sent by Rosemarie Groves

I have recommended Caroline Howden several times and the introductions have also given her repeat business which is well deserved. The reason we are returners is because of the effort she goes to, and her expertise.

Sent by Pam Draper

Caroline Howden has been organising my cruises since 2001 , wouldn’t go to anyone else

Sent by Gwen Jewkes

Caroline is very pleasant & helpful & always goes the extra mile.

Sent by Vivienne Chaffe

Very happy with the excellent service from Caroline, a pleasure to do business with, have recommended Trav con many times x

Sent by Maggie Hall

Very helpful and knowledgeable.

Sent by Michele Katz

We have known Caroline Howden for many years and her service and attention have been outstanding. Thank you Caroline.

Sent by Hayley Bond

Caroline has been absolutely amazing. Very helpful, nothing was to much trouble, thorough, clear with correspondence, did what she said she would do and found us the perfect holiday. She has made the whole experience easy and stress free. Thank you Caroline. I will definitely be recommending you and using you again. Hayley & Arnie Bond

Sent by Sarah Drury

Great service! Frequently recommended to others!!

Sent by Ray Lear

Caroline is always willing to help reserve and book holidays as required . Fantastic lady to deal with . Ray Lear

Sent by Pat Gardner

Caroline is always available to give advice and support at very short notice. Caroline provides an excellent service and I have never used any other company in the last 15 - 20 years. I wouldn't hesitate to recommend the company to any of my friends/colleagues alike.

Sent by Allan Lock

Couldn't be any easier to get a holiday sorted. Always finds the information, even from my sometimes inane questions!! Friendly, very knowledgable and extremely helpful in every way. I have never looked anywhere else for a holiday since we started using Caroline. 10 out of 10 is probably not enough.

Sent by John Cockshott

Caroline is so efficient leaving us so confident that every detail concerning our holiday was taken care of. We like to think of Caroline as being a trusted friend.

Sent by M Sansom

Caroline was fantastic. We thought we wanted to book a cruise but had no idea where to start! She was so informative, answering all of my questions (& I had a lot) & helped us book the ideal holiday for our family. I would highly recommend her to anyone! Such fabulous service! Thank you Caroline. ??

Sent by Michelle Sansom

Caroline was fantastic with just the bearest of details she put together an amazing holiday package nothing was too much trouble and the final prices very pleasant surprise

Sent by Patricia Williams

Caroline has always given me a very friendly helpful and Quick response to any travel queries I may have and its many years now that she has helped me .

Sent by Louise Whitney

Always a first class service from Caroline

Sent by Peter Moss

It was very helpful to have a knowledgeable advisor when thinking about my very first cruise.

Sent by Peter McGraw

First class service from Caroline every time many thanks

Sent by Michelle Harding

As usual, Caroline was extremely helpful and patient, not only with the holiday we booked but with the ones we didn't!!

Sent by J Hayes

Exceptional service and guidance

Sent by Susan Border

Would highly recommend Caroline Howden travel counsellor to any who were thinking of going on a cruise...Caroline takes the time to explain everything and keeps you updated.

Sent by Mark Whitehead

Always a pleasure booking with Caroline, listens to your requirement for your holiday and gives you good advise. Takes time and is very professional

Sent by Brian Haslam

Caroline is always friendly and helpful whilst providing a professional service.

Sent by Sheena Parker

Caroline is excellent and very helpful.

Sent by Susan Wright

Caroline always provides very friendly, efficient service. I would always use her as my first choice of travel consultant and would highly recommend to all my friends and family.

Sent by Dawn Richardson

The service we have had from Caroline over the years has been excellent every time. We initially booked with Caroline in 2004 to go on a cruise to Alaska and Canada. We then booked a cruise to Vietnam, Thiailand, Hong Kong and Singaore in 2017 and have recently booked a cruise to Japan in September 2019. On each occasssion the arrangements have been very well organised, co-ordinating flights, transfers, hotels and cruises. Whenever I have contacted Caroline I have received a quick response and find her service very efficient. When booking long haul holidays that are tailor made you rely upon the person organising the holiday to be organised and efficient. As well as making your holiday go smoothly it also gives you peace of mind knowing that eveything is organised. I would highly recommend Caroline.

Sent by Desmond Flanders

Always a pleasure to deal with Caroline. So helpful and knowledgeable.

Sent by Angela Litson

Caroline was absolutely brilliant, first time we have booked through her but would not hesitate to book again. Nothing was too much trouble and we will be booking again with Caroline and have no hesitation in recommending her to all our friends.

Sent by Richard Colman

Booking with Caroline Howden is a pleasure. The most professional travel advisor one could hope for.

Sent by Ken Dearsley

Caroline has met all of our expectations. We particularly like the virtually instant responses, even in the evening, the energy, creative thinking and patience. Hence our score of 10.

Sent by Richard Kennedy

Easily beats previous advisors with her courtesy , knowledge and willingness to help and advise.

Sent by Sinead Boyle

Caroline was really helpful, she took all of our requirements onboard and booked what we hope will be a great holiday for all of our family

Sent by Keith Ledson

Caroline can arrange everything to make your holiday so memorable. Why would you go anywhere else?

Sent by Pamela Hough

Caroline has always been very helpful and arrangements made have been excellent. Friendly and approachable on the phone.

Sent by Anne Arnold

Caroline always gives 110 percent and always gives us a great travel experience

Sent by Jenny Fay

Very pleased with all the help that Caroline sends by email and we have nothing to worry about as it's all sorted for us which makes life easier to just turn up for our cruise.

Sent by P Sharples

Have used travel Counsellors for quite a while now without any problems at all

Sent by Judith Norman

Always happy to deal with you

Sent by David Peck

Always had excellent service from Travel Counsellors - would recommend to anyone.

Sent by John Squires

Already passed Caroline's contact details to friends and they are very pleased with Caroline.

Sent by Kenneth Humphrey

Excellent service from Caroline Howden for over 12 years.

Sent by Wendy Tyrrell

Caroline is always helpful and really efficient. We appreciate the great service she gives us.

Sent by R Pawley

A professional and friendly service from Caroline, your guaranteed to get the holiday you want.

Sent by Georgina Mudkins

Caroline Howden, my Travel Counsellor, is always happy to help me and knows me by my first name. She will sort any problems I have, answer any questions however simple. Booking a holiday or cruise is always easy and I don't have to fill in cruise line forms or print off anything, Caroline does it all for me. I get travel insurance through her as well and although it may not be the cheapest it is reassuring to know that should anything happen whilst abroad Caroline is on the end of a phone and will help if necessary.

Sent by Charles Fox

Caroline is very understanding and provides an extremely personal touch to her provided service.

Sent by Allan Lock

We used the previous agent prior to Caroline and she was very good but Caroline has taken it to a different level, who replies to emails on Sunday evening? Will continue to use until we are too old to go on holiday.

Sent by Nick Gurney

Booked with Caroline several times, wouldn't get the same quality of service from anyone else.

Sent by Margaret Walsh

I have recommended Caroline to lots of family and friends over the years and all have been very positive about the service.

Sent by Patricia Gardner

1st class communication keeping all parties updated

Sent by Jacinta Dempster

Fabulous service from Caroline as usual. Amazingly she always manages to exceed our expectations. Thank You Caroline

Sent by Colin Lock

As always, knowledgeable, helpful and great to work with.

Sent by Jennifer Ashcroft

Caroline has always been helpful, efficient and well informed. I would have no hesitation in recommending her to family and friends.

Sent by Andrew and Edna Harding

Excellent service!

Sent by Brian Lambert

A great service!

Sent by Freda Williams

I am very impressed with Caroline's speedy, efficient and reliable approach to any holiday request or query, always in a friendly yet very professional way.

Sent by Stephen Barter

Always very helpful whenever we need to know something, Caroline will chase it up and pass on the information she has sorted. I would recommend her to people we know and have done in the past.

Sent by Eric Wall

I still have the pleasure of the efficiency of Caroline Howden's expert and prompt assistance after many years. The service given takes all the strain and any worries of me completely.

Sent by Chris Batt

The awesome Caroline Howden always first class and a massive help from start to finish

Sent by Christine Wimbush

First class personal attention

Sent by Stephen Hickey

The personal touch makes all the difference.

Sent by Jon Hayes

Professional, helpful and strong knowledge of the cruise business. Always on hand and available.

Sent by Ann Taylforth

Caroline is very very helpful. She has tremendous patience when we book and gives sound advice. An excellent travel agent with wonderful customer service

Sent by Lora LLoyd

Caroline always provides a prompt and efficient service. I have recommended her several times to other people.

Sent by Susan Wright

Caroline has always been incredibly helpful and very friendly. I wouldn’t dream of booking a cruise with anyone else.

Sent by Sabrina Curson

Always willing to please, very patient, always responds straight away. Couldn’t wish for better customer service! Excellent!

Sent by William Naylor

We have recommended over five people who have used Caroline many times and they also will have done the same, so keep up the good work.

Sent by Barry Mitchell

Caroline is always avaiiable nothing appears to be too much trouble. She looks after us very well.

Sent by Charles Clarey

Always very helpful and friendly

Sent by David Ripley

Brilliant service plus first class communication. All excellent in every detail.

Sent by Ellen Hately

Caroline is very helpful and nothing is too much trouble for her. I have already reccommended friends to her.

Sent by Alison Leahy

Caroline listens to all our requests she phones us back when she says she is going to phone us she has booked a group holiday with each person having a individual request which Caroline achieved excellent and personal service

Sent by Eric Goodberry

If it were possible I would give Caroline 11+ out of 10 for her service. I have got, over the years I have been using Carolines expertise, other quotes etc, but although they may be slightly lower on some occasions nothing has given me the confidence and peace of mind that I get when dealing with Caroline.

Sent by Jenny Romaine

Have used Caroline on many occasions before. Very professional.

Sent by R Moon

Brilliant assistance at the shortest of notice.Thanks a lot

Sent by Ray Lear

I do already recommend Travel Counsellors to friends but many already use other favourite companies. Still I will carry on recommending you.

Sent by Richard & Jackie Colman

It is a pleasure booking with Caroline. The attention to detail andour travel requirements are always taken into consideration. Thank you Caroline, yet another marvellous holiday. We are already looking forward to the next one!

Sent by Nigel Wharton

Used Caroline for years and she is a friend to us now. Always available and always helpful

Sent by Victor & Norma Smith

We have supported and recommended Caroline to many people, and will continue you to do so. She always goes the extra mile to give her brilliant service, Carry on the good work

Sent by Malcolm Teague

Very professional.

Sent by Vivienne Chaff

Very friendly and super efficient.

Sent by Patricia Webb

Using Caroline takes all the stress out of booking a holiday. She prompted us to check passport renewal , that was something I'd over looked.

Sent by Alan and Barbara Cook

We have 100% confidence that when we book with Caroline everything will be spot on and we know that if we were to experience any issues whilst on holiday we know that Caroline would always be there to support us. Whenever anyone asks us to recommend a cruise consultant we always recommend Caroline.

Sent by Kerry Gallimore

Excellent service, very professional efficient and friendly. Caroline has competitive prices and a wonderful wealth of knowledge of the ships and destinations!

Sent by Barry Underhill

Caroline makes the whole experience of booking a holiday so easy. I have got to the stage where I just tell her where I want to go to and then sit back as she does the rest. So easy. A great big thank you to Caroline and Travel Counsellors. 10/10

Sent by Angela Simpson

Always a brilliant service from Caroline - nothing is too much trouble.

Sent by Sarah Drury

Very helpful and knowledgeable, have already recommended Caroline to several family and friends.

Sent by R Pawley

Great professional service from Caroline, who helped us with our first cruise. We again requested her assistance for our cruise selection for 2019, and of course she was spot on! Everything we wanted, with her excellent knowledge of the industry. Big thank you Caroline!

Sent by Jon Leggatt

Caroline is extremely helpful in advising us as newcomers to cruises. Her advice has been very valuable in assisting us in making our choices .

Sent by Jacinta Dempster

Excellent service as usual from Caroline. Always cheerful and helpful and full of ideas to make our holiday that bit more special. We are always kept well updated with regards to any changes and amendments. And our tickets are printed and sent to us along with our luggage labels just like holidays used to be. Well done Caroline and thank you.

Sent by Margaret Walsh

Always very helpful .

Sent by Nick Whitney

Caroline always gives a first class service

Sent by Michelle Harding

Efficient, friendly and knowledgeable, as always .

Sent by Pauleen Moss

Caroline Howden is always extremely helpful, knowledgeable and professional. I have already recommended her to friends and am more than happy to continue to do so.

Sent by Jenny Hynan

Fantastic service .

Sent by Carol Dudley

Have dealt with Caroline on and off for over 10 years now. Several times we have made enquiries but not progressed to a booking (largely for health reasons) but Caroline greets our enquiries with equal courtesy and consideration whether or not they result in a booking. Her concern to ensure bookings match our requirements is outstanding; she works very hard on our behalf; gives valued advice and has not yet led us astray, with every holiday booked with her having been fully up to expectations and thoroughly enjoyable. We are really looking forward to the latest booking.

Sent by Pauline Green

I would recommend Caroline Howden without any hesitation to anyone wanting a holiday. Caroline is warm, pleasant, very friendly and easy to talk to. Nothing is too much trouble for her, she is very professional and will find out the answer to any questions asked and doesn't mind if you change your mind about things several times. There are also the little things which make you feel special e.g. a thank you card for booking, an anniversary card when we celebrated a special anniversary and emails on a regular basis.

Sent by K Sansom

Very efficient and helpful. Professional service.

Sent by Matthew Wright

Caroline is always helpful, willing to find the holiday perfect for you, able to offer choice and has a wealth of knowledge. You can’t go wrong.

Sent by Pam Draper

Have booked with Caroline for 17/20 years, always have first class service

Sent by Mark Whitehead

Would definitely recommend this lady, very good at finding you just what you want. Cannot fault her service and dedication.

Sent by Jaqueline Ball

Caroline has been so helpful helping us with our booking. We really appreciate it.

Sent by Kenneth Dearsley

I applaud the open relationship immediately created. International travel isn’t always straightforward either in its planning or execution so I very much appreciated the strong sense of “partnership” that was clearly underpinned the service provided. It is clear that, in a highly competitive market, and where clients can do much themselves, careful thought has been given to what we now call brand loyalty and value, arising from priority being given to on-going business relationships and not just one-off transactions. That is good business thinking and a win-win for all.

Sent by Gerry Smith

I have the pleasure of dealing with Caroline at Travel Counsellors for a number of years and have only praise for their expertise.

Sent by Ann Arnold

Caroline always provides a first class service and I have used her services for many years which speaks for itself as I always come back to her and know things will be organised well and that I can relax and enjoy my holidays.

Sent by John Squires

Already have recommended Caroline to friends and family and they are very happy too.

Sent by Ann Taylforth

Caroline is a great ambassador for Travel Counsellors she not only goes the extra mile but if I could score her out of ten I would easily give her a 20! She is helpful, patient and when we cancelled a cruise recently due to a family bereavement, not only helpful in getting us all the information necessary for the insurance company but extremely caring and compassionate. I cannot recommend her highly enough.

Sent by Brian Haslam

Caroline always provides the most professional service in a caring and friendly way.

Sent by Ron Rawlings

Caroline could not have been more helpful .

Sent by Jon Hayes

Professional, helpful and patient. Making the booking process seamless.

Sent by Eric Goodberry

If it were possible we would score higher!! Since we started dealing with Caroline some years ago we have always received the best customer service imaginable.

Sent by John Kemp

Very very efficient and charming.

Sent by Bill Baker

Very useful to have need for action on car parking clearly highlighted. I might well have missed it otherwise!

Sent by John Cockshott

We have already recommended Caroline to our friends as we have always found her extremely helpful and reliable when booking our holidays. She is very professional and we are always happy to have the benefit of her vast experience.

Sent by Linda Bibby

Without question Caroline is the only one I think of when holidays come to mind. She has always looked after everything for any bookings made and informs me of all relevant information needed. What an asset to Travel counsellors.

Sent by Margaret Cooke

We were recommended to Caroline about four or five years ago, and we havent looked back since, her service is excellent and when I call day or evening Caroline will always email or phone us back and nothing is too hard or inconvenient for her to carry out for us, even printing luggage labels. Excellent service all the time and very happy and pleasant to deal with.

Sent by Stephen Barter

Nothing is too much trouble for Caroline

Sent by Jennifer Ashcroft

We have used Caroline for several holidays and have always found her to be excellent. We have now introduced another family member.

Sent by Ian Mcmillan

Caroline has provided us with a very professional service over the years and we can rely on her at all times, even though we must test her patience sometimes. We consider ourselves fortunate to have her as a travel agent.

Sent by John Kirkup

Excellent service.

Sent by Susan Moore

She's so helpful. Nothing is too much bother and you feel your holiday is in safe hands. I recommend her to all my friends.

Sent by Nigel Wharton

Caroline has helped us with our last nine holidays. Always helpful, knowledgeable and professional .

Sent by Richard Colman

It's always a pleasure to talk to Caroline at Travel Counselllors whether booking our next holiday adventure or for travel information. She has a wealth of knowledge and offers the best possible deal.

Sent by Elizabeth Nelson Walker

Efficient, quick, friendly and professional approach.

Sent by Chris Hall

You do a great job

Sent by Ron Neve

Friendly, efficient and welcoming

Sent by Ian Stacey

Always very helpful.

Sent by Louise Whitney

Caroline is so helpful I have booked many cruises with Caroline and always get a first class service

Sent by Nigel Wharton

Caroline is always available, happy and ready to help with expert advice.

Sent by Clive Williams

Absolutely first class service from Caroline. Her service to customers is 'second to none' and she deserves the best possible score for her speedy and reliable attention to customers requests. Many thanks.

Sent by Ian Carter

I have used the service twice now..... Easy, very efficient, and extremely helpful and flexible. Great service !

Sent by Mick Monaghan

Friendly and helpful as always.

Sent by Colin Lock

There should be an 11 for Caroline.

Sent by Jackie Wrench

I have booked holidays for myself and clients with learning disabilities and mental health problems for years Caroline has always been most helpful and very understanding and has always gone above and beyond what we have expected of her. In fact I would say it's more like phoning a friend a nice one that helps me to choose the right holiday that will suit everyone's needs.

Sent by John & Lora Lloyd

Caroline has always been extremely efficient and I have gladly recommended her to various friends.

Sent by Sheila Peers

Caroline has been booking our holidays for some years now and we are always happy with the hellp and advice she gives us

Sent by Nick Blundell

Excellent service, with a personal touch. Always ready to help with everything

Sent by Michael Scott

Ever courteous, highly efficient-a pleasure to deal with. Caroline will always come up with the answer to my many questions!!. Her price is always competitive and my wife and I are therefore happy to "Carry on Cruising".

Sent by Pat Sharples

I have found Caroline very helpful every time I have booked a holiday with her. Always on the ball and very efficient.

Sent by Wendy Tyrrell

Always reliable and efficient

Sent by Rod Falconer

Very knowledgeable, friendly and professional. We have already recommended Caroline and will continue to do so.

Sent by Dorothy Farrington

A very efficient service.

Sent by Caroline Worlock

Very friendly service, extremely prompt in answering any question I had. Nothing too much trouble.

Sent by Tony Bennison

Very prompt, very helpful - very reassuring and knowledgeable, which is of great assistance when thinking about a big trip with lots of different details to tie together. Thank you Caroline - we will be using you again soon!

Sent by Nick Shaw

Caroline has been extremely helpful and patient with us as it took a little while to reach the point where we were able to commit to a booking.

Sent by Janet Love

Caroline, always so helpful and knowledgeable. Thank you

Sent by John Squires

Excellent service and reliable.

Sent by Pamela Royle

Our family has used Carolines business for 19 years. She has always been helpful, understanding and considerate and made the holiday fuss free. We appreciate all she does for us.

Sent by Julia Dillane

I have given Caroline this score because when booking our trip we realised it was going to be difficult but she made all aspects of it easy and kept us informed every step of the way. Going over I felt over what was expected of her. Nothing was too much trouble for her. I have already given her business cards to some friends.

Sent by Susan Wright

Caroline is always on hand to help whether you are at home planning a trip or abroad already on a trip and need extra help. She always goes the extra mile to make sure she gets you the best holidays and flights for the very best price and always books the most convenient flight times. Cheerful and approachable, after so many years feels like a friend I would trust her judgement and advice implicitly.

Sent by Barry Underhill

Caroline makes booking so easy and she so helpful and friendly. Thank you Travel Counsellors and very well done Caroline

Sent by Michelle Harding

As always, helpful and knowledgeable

Sent by Sarah Drury

Fàbulous service- always use Caroline and recommend her to all our friends and family!

Sent by Corinne Masters

Caroline Howden is a credit to Travel Counsellors.

Sent by Mike Rawcliffe

I have used Travel Counsellors a number of times and Caroline makes everything so easy and her attention to detail, advice and support is fantastic.

Sent by Jane Allen

Quick, very efficient, and does what she says she will do!

Sent by Victor & Norma Smith

We have used Travel counsellor (Caroline) over 20 years, and found her to be efficient,informative, and really helpful in all we ask, she always goes the "extra mile" we have and will continue to recommend Caroline/Travel counsellors to anyone interested in good service.

Sent by Sam & Derrick Chegwyn

We are both extremely happy with our Travel Counsellor Caroline Howden. Caroline has been super efficient and professional, has always been 'on hand', and has given very sound advice based on her vast experience and knowledge. We have just booked our third cruise through Caroline ( in under a year!) Which we believe speaks volumes in itself. We look forward to planning further cruises with Caroline's guidance and have certainly 'got the word out' to friends and family that should they be thinking of booking a cruise, that Caroline should be their first port of call.

Sent by Elaine Morgan

Have found her extremely pleasant and is prompt on answering any questions and concerns you may have. Would recommend her to friends who are first time cruisers!

Sent by Elaine Johnson

Extremely helpful knowledgeable pleasant I could go on Caroline organised my travel arrangements within 48 hours I received the documents the next day. I would recommend her and have done. Thank you.

Sent by Patricia Warman

I would recommend Caroline Howden to all my friends, she is so good and helps with any thing I need .

Sent by Patricia Williams

I would score a top score every time. Caroline always gives very good service and has done for 10 years .

Sent by Deb Pearce

Thanks for your patience, we got there in the end.

Sent by Mike Smith

WE HAVE BOOKED LOTS OF CRUISES WITH CAROLINE AND GIVE HER CARDS TO OUR FRIENDS SHE IS VERY HELPFULL IN HER EFFORTS TO FIND THE RIGHT CRUISE FOR US A FIRST CLASS AGENT THANKYOU CAROLINE XX

Sent by Ray Lear

Caroline is always helpful and informative. Certainly well deserving of a ten.

Sent by George Glover

Booking a holiday break in Madeira could not have been easier. Our requirements for a villa, flights and over-night hotel and car parking could not have been better met. Service was prompt, prfessional and courteous. We will certainly use this company again.

Sent by Gwen Jewkes

I've always found Caroline to be very helpful & efficient, nothing is too much trouble

Sent by Ann Taylforth

Caroline is always so helpful going the extra sea mile!

Sent by A Arnold

Caroline always gives a professional and personal service and I have come to regard her as a friend and not just a travel expert to support me on any holidays I choose to take.

Sent by Chris Hall

She is great

Sent by Wendy Tyrrell

Caroline is wonderful. She is a pleasure to work with and goes the extra mile.

Sent by Pamela Hough

Have previously recommended you to several people and a friend should be contacting you regarding flights and accommodation in Sydney later this year.

Sent by Gerald Smith

So helpful

Sent by Robert Pawley

A friendly and professional service from Caroline, ensured that we were able to select the right holiday for us and we have no hesitation in recommending her first class services.

Sent by Ian Mcmillan

Caroline's advice and guidance is always reliable, particularly her diligence in securing a good deal. Her personal touch and caring service is always a pleasant experience. Yours faithfully, Ian McMillan.

Sent by Ann Woolston

Caroline is the ultimate professional. Nothing is ever too much trouble - I will continue to recommend her to friends.

Sent by David Peck

Very helpfull we would always recommend

Sent by Brian and Joyce Brown

We have always recommended Caroline as long as we have been with her, which is ten years now.

Sent by David Abrams

Always reliable and friendly

Sent by Jill Parsons

Carolyn is always a joy to talk to.

Sent by J Hayes

Excellent service from start to finish - very smooth, simple. It makes booking a cruise enjoyable rather than having to travel to a high street travel agent and waiting an endless amount of time and then it being pot luck whether the agent is knowledgeable

Sent by Ian Stacey

Caroline is always very helpful.

Sent by Norman Goldberg

Very very efficient, great to book a holiday with, gets everything right.

Sent by Margaret Cooke

Caroline is very very helpful and reliable and will always go the extra mile. Keeps us up to date and informed. We will always use Caroline.

Sent by Janice Mitchell

Caroline always gives great friendly service.

Sent by Michele Katz

Dealing with Caroline Howden makes life easy. Caroline deals with any bookings or queries efficiently.

Sent by Lora Lloyd

Once again booked with confidence through Caroline, first class service as usual and a pleasure to do business with. Highly recommended.

Sent by Lora Lloyd

Very efficient as usual.

Sent by Cheryl Downing

Always a professional and friendly service from Caroline .

Sent by Michelle Harding

As we have come to expect, Caroline is unfailingly helpful .

Sent by Margaret Walsh

Caroline is always helpful and gets back to you quickly with answers to queries.

Sent by Doreen Smith

I have already passed Carolines information and contact numbers to several people over the years that we have been using her excellent service .

Sent by Eric Wall

Caroline has made all the arrangements for our next three cruises with her usual speed and efficiency leaving us with no problems whatsoever, as usual!

Sent by Richard Wright

Caroline always goes the extra mile to find the best deal for you, and always has time to build a relationship with you. You never feel you are just another customer.

Sent by Freda Williams

Many thanks, Caroline. We are always very impressed by the great service you offer us.

Sent by Mike Rawcliffe

Thank you Caroline for all your help and support with our cruise booking and helping with the arrangements for my elderly parents.

Sent by Nigel Wharton

Caroline is always there ready to help and take out all the stress and worry when booking or enquiring and nothing is ever too much.

Sent by Maggie Phelps

Excellent service

Sent by Ellen Hately

Caroline spends a lot time finding the right holiday for you and nothing is too much trouble for her.

Sent by Lisa Armitage

Caroline provides a fantastic service and I have already recommended her to many friends.

Sent by Roger Bowden

Quite amazing service and highly professional

Sent by W Naylor

As always Caroline came up trumps and made our last minute booking painless.

Sent by Georgina Mudkins

Caroline is always ready to help any time of day or evening, including weekends. Booking a holiday with her is so easy as she does everything for you. She is always cheerful and friendly. She's a star!!

Sent by John Smith

Having used Travel Counsellor Caroline Howden for a number of years now I have nothing but praise for the service she has given me. I will no doubt use her services for future cruises which I may take .

Sent by Dorothy Norris

I and my late husband have alwayas had the highest regard for Caroline, no one knows as much as she does. I recommed her to my hairdresser who wanted to go to Peru etc for her Silver Wedding and she was thrilled with the arrangements Caroline made. We went on several cruises with Caroline. She is the tops. Dorothy Norris

Sent by Patricia Clifton

Caroline feels like an old friend when chatting on the phone while booking a holiday .

Sent by William Law

Very helpful services provided

Sent by Ron Crozier

Caroline is always responsive to any request or query that we may have. We know from experience that she will secure the best deal for us and is a consummate professional at booking cruises.

Sent by Delyth Underwood

First class service - always .

Sent by Peter Forgham

Unbelievable service, unmatchable, thank you.

Sent by Tony Craig

Very pleased with the service that my wife and I received, thank you Travel Counsellors.

Sent by John Dedman

Extremely helpful and informative about the various options my cruise offered.

Sent by Frank Monto

Caroline Howden is a most competent and professional person. I will continue to use her services while I am travelling and she is in business.

Sent by Richard Kennedy

Great speedy service every time. Lots of good advice based on sounnd underlying experience.

Sent by Peter Bussey

Totally reliable as always

Sent by Hilary Baldwin

Always efficient and pleasant to deal with Very knowledgeable

Sent by Robert Elston

Top marks for a first class service

Sent by Susan Wright

Caroline has always been amazingly helpful. I would always book all my cruises with her. Friendl,y, helpful and always there for you even when you are in the middle of a holiday and need help Excellent service.

Sent by Jan McKnight

We have booked with Caroline many times and have always been very, very happy

Sent by Ian Stacey

Used Caroline for many years always very helpful and professional.

Sent by R Falconer

Perfect service.Caroline is very friendly,knowledgeable and efficient.I have already recommended her to friends who have had the same experience as me.

Sent by Judith Duval

Caroline's patience with us first time cruisers, and her vast knowledge was a great help in deciding what cruise to pick. She could answer all our questions relating to cabin size, tipping, meal arrangements etc. Thank you

Sent by Barbara Ball

The service Caroline gives is excellent. She does her utmost best to get you whatever you ask for. She makes me feel comfortable discussing anything to do with our next holiday. This is just one of many reasons I have booked our next Cruise with her again and will always recommend her services to friends and colleagues.

Sent by Ian McMillan

We feel we can always rely on you to make things happen wherever possible and put trust in what info is provided.

Sent by Nicola Gallimore

Great service

Sent by Delia Sullivan

ALWAYS THERE WHEN NEEDED ALWAYS ANSWERS QUESTIONS ASKED AND VERY HELPFULL

Sent by Nick Whitney

Fantastic service every time

Sent by Jane Allen

Caroline is very nice, very efficient and does things when she says she will do them !

Sent by Colin Porter

Very helpful and quick at responding to questions

Sent by Louise Clarke

Caroline is always helpful and efficient and am always pleased with her service l

Sent by Jean Thomas

Excellent service as always

Sent by George Milligan

So friendly and helpful sorting out our problems.

Sent by Margaret Inglis

Excellent travel agent

Sent by Jo Rutledge

We were very impressed with the level of personal support and friendliness with the booking of our holiday. We felt very relaxed that you were in complete control, highlighting a highly professional and organised service through your agent Caroline Howden. Many thanks once again.

Sent by Gillian Spencer

Caroline is always very helpful and keeps us updated on future cruises

Sent by Gerd Niepel

Very good help and support when booking holidays

Sent by Keith Ledson

Very accommodating and aware of our travel needs and wishes

Sent by Ron Neve

Helpful friendly service so far - would like to complete the trip before commenting further as it is my first time with you!

Sent by Jacinta Dempster

Outstanding personal service, Caroline is always prompt and efficient with dealing with any enquiries Wonderful Travel Expert Thank you Caroline

Sent by Michelle Harding

As usual, helpful and knowledgeable. It is particularly helpful to get documents printed off!

Sent by David Thomas

Excellent service always.

Sent by Margaret Walsh

Excellent service, friendly, helpful and knowledgeable.

Sent by Barry Underhill

Caroline is so helpful. I can book my holiday knowing that everything will be done properly. Well done travel council ours and thank you Caroline.

Sent by John Moore

Caroline has always been really helpful when booking holidays with good advice and is quick to respond to any queries that we have put to her.

Sent by John Kemp

Great and cheerful service

Sent by Victor Smith

HAVE IN THE PAST RECOMMENDED RECOMMENDED ESPECIALLY YOURSELF, FOR THE EXPERTISE, KNOWLEDGE AND FRIENDLENESS THAT YOU OFFER.

Sent by Anne Gifford

I have already recommended Caroline to several friends, many if whom now use her services, and have further recommended her to others.

Sent by Teresa Vout

Caroline was really helpful and willing - also was able to make our dealings more personal by her own personal experiences of Australia which was nice.

Sent by Vivienne Chaffe

Love the personal service more like a family friend top notch xxx

Sent by Elaine Johnson

Always understanding helpful.Caroline always has a solution to any problem however bizare.

Sent by Nick Gurney

Caroline always goes the extra mile in the way of service

Sent by Sarah Drury

Always a helpful top class service!

Sent by Stanley Perry

What is great is that you are always available and come back to us straight away. We know that you will give us the best advice.

Sent by Brian Haslam

Caroline is always so friendly and helpful.That's why we will continue to use her expertise and to recommend her to friends and family.

Sent by Yvonne Harris

We have been delighted with all the help and the speed at which our queries have been answered.

Sent by Desmond Flanders

Always helpful and efficient

Sent by Terry Warren

Caroline was very courteous and professional in the way our call was handled and showed great depth of knowledge of the product.

Sent by Peter Nicholls

Very prompt, personal service which ensured that I ordered the holiday that suited my needs .

Sent by Nigel Wharton

Caroline is always superb, friendly and reliable - that's why we use her .

Sent by Susan Wright

We have always had excellent, efficient, friendly service from Caroline. Even when we are abroad and have had a problem Caroline is always available to help in any way she can.

Sent by Kim Thomas

Caroline was great when putting together our honeymoon, I must have asked for 20 quotes and each time the response was quick and detailed. I will definitely recommend Caroline to family and friends.

Sent by Freda Williams

Fantastic, efficient, friendly service from Caroline. We can recommend her unreservedly.

Sent by Michael Archerf

Everything was handled and organised efficiently and effectively, in a pleasant manner.

Sent by Jackie Brereton

Excellent knowledge of cruises, took all the pain out of having to find out the information we needed.

Sent by Denise Coughlan

I've used Caroline for cruises for many years and have already recommended her to several friends who also use her for their holidays .

Sent by Hilary Baldwin

Always excellent service .

Sent by Tony Bull

Caroline Howden is a credit to Travel Counsellors. Great service!

Sent by John Smith

I have always been given great service from Caroline, which is why I will always call her first.

Sent by Eric Wall

After many cruise bookings made via Caroline I would always use and recommend Caroline, she will do anything and everything to help customers, no hassle or worries at all.

Sent by Anthony Gallimore

I would not hesitate to recommend Caroline.

Sent by G Mudkins

So simple to book a holiday with Caroline. There is nothing she will not do for you. A friendly voice on the other end of the phone and always available to help.

Sent by Anne Arnold

Service with Caroline is always friendly, helpful and all arrangements go smoothly. She is a pleasure to book holidays with.

Sent by Jackie Wrench

Have always had great service with the personal touch which is rare these days via Caroline at Travel Counsellors. Thanks Caroline.

Sent by Linda Bibby

Have dealt with Caroline over many years and feel she is a true friend. She knows what I want and always looks after all my requirements. Would only ever book with Caroline for holidays.

Sent by Sheila Peers

Caroline is always so helpful and manages to get us the best deals.

Sent by Jason Warman

Caroline was very helpful - no matter what time of the day or weekend I emailed her, she responded. Does this lady even sleep? A great experience all round and I will certainly recommend her to my friends.

Sent by Peter Bussey

Excellent service, thanks.

Sent by Peter Forgham

No hassle booking, very helpful, nothing was too much trouble - thank you.

Sent by Janice Mitchell

Fantastic service as always !

Sent by John Smith

Always very helpful and always very patient while we decide on our choice of holiday - nothing is too much trouble.

Sent by Elizabeth Nelson Walker

Supportive, helpful, informative, effective and always so customer focused.

Sent by Bill Naylor

We feel very confident in dealing with Caroline she always goes the extra mile. By the end of this year we will have forward booked over 78 days of cruises for 2016 & 2017 maybe that speaks for itself. Bill & Jenny Naylor

Sent by Stephen Barter

Caroline is always very helpful and if do not know the answer to a question will source out the information and get back as quickly as possible.

Sent by Gerry Smith

Always had excellent service from Caroline Howden.

Sent by Ian Stacey

Always use Caroline to book our cruises and we are always recommending her.

Sent by Beverley Daniels

Caroline is always so efficient and helpful, our first 'port of call' for a cruise booking. She just makes the experience so much easier. Thank you

Sent by Len Wilby

Friendly, efficient personal service. Absolutely 1st Class.

Sent by Barbara Leatherland

We have used Caroline's service for a number of years and she is excellent at her job. We do recommend her to all our friends.

Sent by Ian McMillan

We have confidence in all our dealings with Travel Counsellors and know Caroline will keep us up to date with arrangements and have our best interests at heart. We recommend Caroline to our friends whenever the conversation of travel arises.

Sent by Colin Lock

Very helpful and friendly service.

Sent by Jim Horne

Caroline's attention to detail and knowledge of the cruise industry is the main reason for booking with Travel Counsellors.

Sent by Malcolm Wright

Caroline has always been extremely helpful whenever we have used her. She follows a long line of exceptional travel agent representatives at Travel Counsellors since 1999.

Sent by Jan Mitchell

Caroline always goes the extra mile - you know your holiday is in safe hands when she is dealing with you.

Sent by Kenneth Humphrey

The service that I have had from Caroline Howden over many years can only be described as 'normalised excellence'!

Sent by Delia Sullivan

I have used Travel Counsellors for years - a very personal service!

Sent by Gwen Jewkes

Caroline is always very pleasant and helpful, nothing is too much trouble

Sent by Pat Webb

Caroline has always been very helpful and approachable, we have used her services three times now. I have recommended Caroline to others. In fact Caroline came to me via a recommendation from a friend.

Sent by Charles Fox

Caroline makes booking with her a pleasure she is so polite and cheerful and very understanding and patient. Would not dream of booking a holiday without going via her.

Sent by Corinne Masters

Answers queries extremely quickly. Pricing competitive. Excellent phone manner.

Sent by Gerry Moss

We have been very impressed by Caroline Howden's service over about 8 years and have repeatedly booked holidays through her and recommended her to friends.

Sent by Jennifer Ashcroft

We have booked through Caroline several times and have always found her to be absolutely brilliant, helpful, informative and friendly. I have recommended her to family and friends.

Sent by Cheryl Downing

Always gives 100% and provides a professional service.

Sent by Elaine Johnson

Always a pleasure to speak to Caroline. You are made to feel the most important customer she has. Excellent information, helpful, knowledgeable. She will always ring back ASAP. Because of her we have had some wonderful holidays. Thank you.

Sent by B Underhill

Caroline is absolutely brilliant. Nothing is too much trouble. Well done Travel Counsellors and many thanks.

Sent by Sarah Drury

Always helpful and excellent service

Sent by John Thompson

So far Caroline has been most helpful, patiently dealing with those little problems that always seem to turn up.

Sent by Peter Stokes

Caroline has been very professional and attentive to all our needs. All options were put to us and no pressure was put on us to wait for your own direct holidays later in the year (we are booking a long way in advance). We will definitely be returning to Caroline in the future!

Sent by John Kemp

A really nice personal travel service from a charming lady. Have already passed her name to a friend. Could not ask for better.

Sent by Jane Stidwell

Caroline tries to always give you the best price. Never slips up on paperwork.

Sent by Wendy Tyrrell

Caroline is wonderful. She anticipates your travel needs and gives brilliant advice. Nothing is too much trouble for her.

Sent by Waclaw Jaworski

Perfect service as in the past.

Sent by Rosemarie Groves

Have already referred to friends and family...

Sent by Anglea Simpson

Excellent personal service - acted very promptly to get our cruise and stay holiday together - always at the end of the phone or email to answer any queries.

Sent by Allan Lock

Faultless as usual which is why we use no one else for our holidays. Where else can you get information and a response at 7am in the morning or 9pm in the evening? We would use no one else.

Sent by Jane Stidwell

Caroline has always been so helpful when we have booked our cruises, which is why we continue to book with her each year & do on every opportunity recommend her to other people. She is always reliable & never hesitates when provided with a new problem. A true ambassador for your organisation..

Sent by Karen Clifton

Caroline was fantastic and very knowledgeable, we would definitely contact her again in the future

Sent by Freda Williams

Caroline is always very, very helpful, reliable and friendly. She always responds very promptly and very efficiently to any query or any booking.We would and do recommend her to all our friends and family. The service she gives is 'second to none'. Best Wishes Caroline. You deserve to do well in your business.

Sent by Brian Coverdale

She is always very helpful and does everything possible to help.

Sent by Tony Pearce

Helping to attend to paperwork and tickets/labels is very welcome to those who are not completely computer literate or have no printer.

Sent by Austin Hall

Friendly, knowledgeable and courteous. Have just given your name to a friend.

Sent by Brian Purser

Brilliant and efficient service any time night or day and always with a cheery disposition and genuine appreciation of our needs.

Sent by John Dobbs

Great service from Caroline Howden as usual.

Sent by Kevin Leahy

Our booking process was easy and stress free we have got everything we required for our booking.

Sent by Elizabeth Nelson Walker

Pleasant, efficient, fast, knowledgeable and professional.

Sent by David Moore

Caroline is really nice and friendly.

Sent by David Thomson

Simply the best!

Sent by Graham Hough

10 always been very satisfied with the service we receive. Thank you

Sent by Jon Hayes

Quick, efficient, knowledgeable, professional and helpful.

Sent by Deborah Jones

Caroline was very helpful and would have no trouble recommending her to anybody. Great service.

Sent by Nick Witney

First class service.

Sent by Bernard Jordan

We would certainly recommend Caroline Howden to friends, and family when they want to book a cruise. Caroline should have more than a 10. Jean & Bernard Jordan

Sent by Jean Thomas

Caroline is very helpful. Nothing is too much trouble.

Sent by David Abrams

Caroline has always provided excellent service - friendly and efficient.

Sent by Keith Ledson

We have found that when we book anything through Caroline, she always comes back with alternatives if our first choice isn't available.

Sent by Gary Peacock

As always, excellent customer service from Caroline.

Sent by Barbara Leatherland

I would always recommend Caroline Howden.

Sent by Ian Stacey

We always get great service when we use Caroline, nothing is too much trouble.

Sent by John Cockshott

Caroline always goes that extra mile to ensure we get the best value for our holiday. Nothing is too much trouble always on hand to advise and guide us. To your company I believe she is a wonderful ambassador, to us a trusted friend even though we have never met and would most certainly recommend Caroline and Travel Counsellors to friends/family.

Sent by Trevor Hope

Caroline is very helpful and nothing seems to be too much trouble no matter how many times you contact her. It is always a pleasure to book a holiday with her and we have already recommended Caroline to friends who have already used her services.

Sent by Graham Hough

10 always been very satisfied with the service we receive. Thank you

Sent by Ann Carolan

I find Caroline’s advice and service invaluable. She has made our cruise bookings so stress free and enjoyable. She has such a warm and friendly manor, that booking with her us a pleasure.

Sent by Jacinta Dempster

Always a brilliant, efficient and friendly Service from Caroline. Thank you

Sent by David Courtney

Very, very helpful.

Sent by Eric Wall

We have made enquiries and cruise reservations on many occasions over the past years. On every occasion we have gratefully appreciated the advice, courtesy and experience of Caroline and continue to confidently recommend her to our friends, both at home and during cruises, Eric Wall.

Sent by Christopher Matlock

Service given was quick, efficient and friendly.

Sent by Adnan Nawaz

Caroline takes all the hassle of booking a holiday off our shoulders. She always has an immediate answer to all our questions (unlike other travel agents who often say they need to find out and get back to us). In almost 30 years of dealing with travel agents to arrange business and family trips all over the world, Caroline is the best I have ever had the pleasure of dealing with.

Sent by Gerd Niepel

Perfect service as in the past.

Sent by Susan Moore

Very helpful and friendly. Above and beyond expected service by being available at weekends too.

Sent by Christine Errington

I would not hesitate to recommend Caroline. She is so helpful and nothing is too much trouble. She will get back to you when promised and really does make your pre-holiday experience easy. Lovely lady!!

Sent by Norman Goldberg

Caroline is the most helpful travel agent to deal with. We keep coming back to her to book our cruises - excellent!

Sent by David Abrams

She has always provided the perfect service and I have already recommended her to friends.

Sent by Michael Baldwin

Excellent service. as expected. Always goes the extra mile to make everything right. Good paper work and full information.

Sent by Marion Flack

Caroline always gives us excellent service we will only use Caroline to book our Cruises.

Sent by Ian Stacey

Have recommend her in the past and will continue to do so in the future. Always seems to be able to sort out any problems no matter how small.

Sent by Jacinta Dempster

Caroline is a great travel advisor. Always willing to put herself out and go the extra mile to get you the holiday you want, always keeps you updated and provides a personal and professional service at all times! Thank you Caroline

Sent by Malcolm Jaffa

Excellent efficient service. Emails and phone calls came back at once even out of normal business hours. Thanking you Caroline

Sent by Frank Monti

One of the best people I have ever encountered in the travel business, nothing is too much trouble.

Sent by Mary Starmar

Caroline is always very pleasant and extremely helpful.

Sent by Rosemarie Groves

Makes life really easy...so no hesitation in recommending, have done in the past and will do in the future. Caroline is new to me but knew exactly what I was hoping to achieve and made it happen.

Sent by Debbie Knott

Caroline couldn't do enough for us. Although she wasn't specialist in the holiday of our choice she co-ordinated the trip with companies who are. She was courteous and helpful at all times and I felt she gave us sound advice.

Sent by Stuart Jeffrey

Quick, valuable and helpful response. Will recommend Caroline to friends and family looking for a Cruise.

Sent by Jennifer Ashcroft

I have booked through Caroline several times and have found her to be helpful, informative and efficient. I recommend her to all my friends and family.

Sent by Barbara Cook

Caroline is an excellent travel counsellor and always a pleasure to deal with.

Sent by Ronald Crozier

The service Caroline gives is exemplary. I have recommended her to all my friends and family. I feel safe when she is involved in my travel arrangements. Whenever I need advice I know she is only a phone call away.

Sent by Ray Simms

We have always found Caroline to be very efficient and knowledgeable in all her dealing with us. Caroline will always phone back asap with relevant queries answered in a timely manner.

Sent by Ann Carolan

Caroline has been exceptionally helpful to us over the years. She goes the extra mile to make our holiday experience run smoothly. Always very approachable and cheerful! Many thanks.

Sent by Tony Bull

Caroline provides great service and is very much customer focused, nothing is too much trouble for her. She is a credit to Travel Counsellors. I recommend her to all my friends!

Sent by Margaret Phelps

We have stayed with Caroline, because she always lets us know the options and will say "have you thought about this or that". I have confidence in booking with Caroline. After going to the local travel agents, they have still not changed and will sell sand to the arabs. That is not what I want. You will always go back to someone who actually looks after you, contacts you when she says she will and if you have a query she WILL answer it and come back - say no more.

Sent by Corinne Masters

Caroline is very professonal and efficient!

Sent by Ian Bell

Having booked several holidays with Caroline I have always been most satisfied with every aspect of the way my requirements have been dealt with. I have always found the advice given to be helpful and impartial.

Sent by Cheryl Downing

As always I am extremely happy in the professional way all my enquiries have been dealt with. I shall be recommending Caroline to my friends and family in the future.

Sent by Janice Mitchell

First class service always goes the extra mile.

Sent by Charles Fox

Caroline feels just like one of the family she makes you feel special whenever we deal with her and nothing however little is any trouble to her.

Sent by John Squires

Quick, valuable and helpful response. Will recommend Caroline to friends and family looking for a Cruise.

Sent by George Milligan

Caroline does a great job with arranging everything for you. Nothing is too much trouble.

Sent by Tony Gallimore

Caroline always provides excellent service and advice and would have no hesitation in recommending her.

Sent by Eileen Longshaw

Caroline does her very best to help in every way - this is the 15th cruise we have booked with her!

Sent by John Kemp

Caroline is absolutely marvellous, couldn't be more charming, helpful and efficient. So pleased we were recommended to use her services.

Sent by Michelle Harding

Caroline is unfailingly helpful and knowledgeable. I always recommend her to friends.

Sent by Gerald Moss

Caroline continues to give us an excellent personalised service and we are most grateful.

Sent by Rod Falconer

Caroline was recommended to us. We have already recommended her to our friends and would thoroughly recommend her to anyone seeking an efficient, knowledgeable and friendly Travel Advisor who is able to get the best travel deals.

Sent by Philip Adamson

Early days, but I feel that Caroline is just the organised travel agent I now need for my bookings. All paperwork and details have been received very promptly. In addition she was able to obtain an OBC for our four Azamara bookings made a couple of weeks ago. I'm very pleased with the service and look forward to long and happy working relationship. Very pleased friend Hazel Shaw recommended her to me

Sent by Robert Harvey

Caroline is ALWAYS very helpful and she certainly knows her stuff! I have no problem in recommending her to my family and friends.

Sent by David Peck

I would not hesitate to recommend Caroline. She is so helpful and nothing is too much trouble. She will get back to you when promised and really does make your pre-holiday experience easy. Lovely lady!

Sent by James Horne

Caroline has dealt with all our travel arrangements for several years now and has been excellent in all matters whether it was a cruise or land trip.

Sent by Brian Clare

Very good at her job and all so very helpful!

Sent by Lisa Armitage

Caroline was recommended to me originally. Her customer service was excellent! I will definitely be calling her again and recommending her to others.

Sent by Bill Naylor

We introduced her to our friends who have been on 10 cruises with cruise club. They then have since booked 2 week cruise in September and are well impressed with Caroline's business approach.

Sent by Lynne Burton

Caroline is very knowledgeable and very reliable. She responds immediately to any queries I have had and is very patient. I have booked two cruises with her and my parent have booked one. I would recommend her to my friends.

Sent by Paulette Coe

Caroline provided us with exceptional service and I have already recommended her to my friend who is looking to book a Silversea cruise in 2015. I would have no hesitation in recommending her professional and efficient service to friends, family and Cruise Critic forum members and if it was possible to give her 11/10 then I would! Thank you Caroline.

Sent by Mandy Swales

I have been booking cruise holidays through Caroline for the past 6 years and every time everything has gone really well. We have had some really great holidays. Have just booked another cruise to Norway through Caroline and both my daughter and myself are really looking forward to it.

Sent by Eric Wall

Recently booked a further cruise with p&o through Caroline. Help and service was excellent, as we have come to expect, despite the time of day (2030) when making the booking. Our experience when dealing with Caroline over the past few years has been a pleasure, having in the past used other agents with much less efficiency and consideration. We will always use Caroline as will many of our friends who share our satisfaction with the service she provides.

Sent by Shirley Craze

Would never go anywhere else to book a holiday

Sent by Ron Bell

Always surpasses expectations - highly recommended

Sent by Pauline McGraw

Caroline not only found us what we were looking for at a better price, but managed to secure even better accommodation than we had hoped for. We are delighted!

Sent by John Cockshott

I already sing the praises of Travel Counsellors and especially Caroline to all my friends and those I meet on holiday. A brilliant company but more than that I feel part of the family. Caroline most certainly deserves her GOLD status.

Sent by Louisa Asquith

Always fab service! Thank you x

Sent by Tony Bull

Caroline is the best holiday and cruise person we have ever used. She is very much customer focused, very efficient, nothing is too much trouble, she goes out of her way to make sure we the customer get the best service. what a pleasure to deal with. Excellent! We have recommended her to several of our friends, and will continue to.

Sent by PATRICK ALDRIDGE

My wife and I found Caroline’s help and advice very useful. Our holiday went without a hitch and we had a fantastic time. It was one of our best holidays and we have recommended her to friends and family.

Sent by John Mallory

Caroline was recommended to us and we could not have found a better person to arrange our tailor made holiday. We would not hesitate to recommend her to anyone else, nothing was too much trouble for her and so we had a perfect holiday.

Sent by Jennifer Ashcroft

I have booked cruises this year and last year with Caroline Howden. I have found her to be extremely helpful and informative. She has been extremely polite and efficient in dealing with our enquiries and our booking. Even minor issues have not been too much trouble for her to deal with. I have already recommended her to friends and family and I would definitely book another cruise with her and Travel Counsellors.

Sent by Kevin Daniells

I have been dealing with Caroline of Travel Councellors for quite a few years now and we have always had excellent service form her. Caroline keeps us posted regarding what is available and we manage to get fixed up often at quite short notice, nothing is ever too much trouble for Caroline. We look forward to booking our next cruise in the new year and will certainly keep our good relationship going, which we hope will continue for many years to come as Caroline has always been very reliable in every way.

Sent by Patricia Clifton

I would like to take this opportunity to say thank you for all the time and effort that you have given us over the past 13 years. Six of those years was while we lived in England and the other while we have lived in Spain. With you we have cruised every year - some of that time this included my father. All our trips were organised very successfully with paperwork tickets etc. I always do, and will continue to recommend you to any one taking a cruise. It's lovely when we hear your familiar voice on the telephone when booking our next cruise its a shame that we have not met face to face. Many thanks Caroline.

Sent by Brian Porter

Caroline has been a great help in choosing the right cabins and cruise details for our holiday. It has been much appreciated that she was able to sort out the accommodation we required when travelling with our children and grandchildren. We also like the way she informs us of future cruise deals and keeps us up to date with everything.

Sent by John Horsfield

Being my first experience of cruising I found Caroline's help and advice was first class. The booking of the cruise was made easy by Caroline's expertise. I will certainly use Caroline again and recommend her to friends and family without hesitation.

Sent by Graham Lee

Caroline has organised two successful cruises for me and my wife together with our friends. Caroline always has the time to chat about cruise companies and offers good advice, I will continue to use her services.

Sent by Margaret Inglis

I am very happy with Caroline as my travel agent, she attends to all my needs with a very friendly attitude and is very efficient at her job.

Sent by Ian McDonald

I contacted Caroline on the first occasion I went on a cruise.I knew nothing about criuse holidays or what to expect. With Carolines help I chose the perfect cruise for my wife and I. I have just booked my sixth cruise with Caroline! I have no hesitation in recommending Caroline as the travel agent of choice if you are a beginner or a seasoned traveller.

Sent by iris chandler

Best travel agent ever gave details to caroline within the hour she had everything booked including flights hotels and cabin 10 out of 10 looking forward to a wonderful world cruise

Sent by Tony Bull

Finding the right holiday can be quite a chore, but Caroline always seems to make it easier. We have always found her advice to be sound, she always seems to know the type of holiday we require. Right place, right time and everything dealt with professionally. Always available day or night and very very pleasent to deal with. We are so pleased with her service that we recomend her to our friends. Hope to deal with her for many years to come.

Sent by David Abrams

I have been with Caroline for many years and am happy to return and make my holiday bookings though her. Always professional and friendly and understands the needs of my family which ensures that we always have the best of holidays. She responds promptly to my calls and secures the most suitable and best value holiday.

Sent by Frank Hall

I have been delighted with the service I have received from Caroline. Really friendly, nothing too much trouble and always gives me very good advice. Dealing with her is like speaking to a very good friend, Sorting out all my problems.! As far as I am concerned she is without doubt the pick of the pop's. I really do appreciate her expertise.

Sent by michael meades

First cruise we have been on,everything requested was dealt with in a very professional manner. We would not hesitate to use Caroline services for future holidays.

Sent by Pamela Draper

I have been booking my cruises with Caroline for the past 11 years, she is always very knowledgable about ships places ect, when ever i contact her with a query she always get back to me, once booked i just sit back and Caroline deals with all the details, even with the vast high street internet choices it never occurs to me to book through anyne else.

Sent by John Hudson

Caroline delivers a first class service and I would not dream of booking another cruise without asking her to deal with all matters. She attends to all details whether important or otherwise with the utmost patience and efficiency and I would thoroughly recommend to you.

Sent by Diane Davies

Caroline offers excellent personal service to her customers. She is always extremely helpful and offers advice in any way that she can. I would have no hesitation in recommending her to others.

Sent by Brian Haslam

Caroline's professional advice and friendly assistance has always proved invaluable in arranging our wonderful cruising holidays. Knowing that her backup, if needed, is always there has enhanced our cruising experiences. We have whole heartedly recommended Caroline's services to several friends.

Sent by Barbara Dickenson

We have always found Caroline Howden very helpful always able to answer any questions we ask. We have recommened her to other people because we are alway pleased with the service she gives us.

Sent by Rubin and Michele Katz

With Caroline's immense knowledge of the travel industry, she has been of invaluable help to us especially with regard to cruising holidays. Such efficiency and dedication to her work is rare these days. We have recommended Caroline to our friends who were equally delighted. Thank you Caroline and best wishes.

Sent by Lynne Knapman

I made several phonecalls to Caroline before we found the right cruise and nothing was too much trouble. She was extremely professional, knowledgeable and very helpful and everything ran very smoothgly from booking the cruise until we got home. We had an amazing time and would definately use Caroline for my next cruise booking. In fact my parents booked their parents cruise a few yeras ago with Caroline and also had a great experience.

Sent by Kenneth Humphrey

After using various Travel Agents during the last 50 years,I was recommended to Caroline Howden and Travel Counsellors in 2003. When I decide to travel, she is my No 1 choice and some 25 cruises and other combinations of travel to date, I am pleased to say that she has given me an unparelled service of excellence.

Sent by malcolm Teague

Caroline did everything possible to make sure our Cruise was what we wanted and we will be back to book another one with her when we decide where to go Thanks

Sent by Brian Whittaker

New to the cruising experience and following a recommendation from a friend I have so far booked four cruises through Caroline. I have found her most helpful in every way, and, in particular, have appreciated her prompt response to every query.

Sent by ANDY WILSON

Booking was made easy with Caroline's help.She kept us informed at all times.When we had a major problem over a family matter she was on hand to offer advice and has been supportive. If you want good service and a fair deal I would reccomend you use her knowledge and service.

Sent by Ian Stacey

Have used Caroline on several occasions and always received very good service I have also recommended her to friends who use her and are happy with the service.

Sent by niepel niepel

We have found Caroline first class in dealing with all our cruise requiments for price and cruise knowledge .Her response time to any query is second to none no matter what time of day. We would highly recomend her for any award very time. 110% service is what any traveller wants and that's what you get with Caroline

Sent by Dave and Elaine Gilder

We and some of our relatives had the pleasure in dealing with Caroline for a few years now. She is always most courteous and even when very busy, makes you feel like your prospective holiday ideas are the most important and she always returns your call if she is unavailable at the time. We have recommended her to others and we are confident of a professional service always.

Sent by Lora Lloyd

I came across Caroline by chance, several years ago, having phoned Travel Counsellors to enquire about a holiday booking. She courteously answered the phone and answered all my queries with professionalism and I was greatly impressed with her vast knowledge of the cruise industry. It was nice to speak to someone who seemed to genuinely care about the service she provided. Needless to say, we have been in contact for many years now and having booked holidays several times a year with Caroline, she continues to provide excellent discounts and an exceptional service. I have recommended Caroline to many of my friends, who have later thanked me for doing so. I think this says it all.

Sent by STEPHEN BARTER

We have now booked three cruises on three different cruise lines with Caroline in the last 18 months and received all the information that we reuired and more, Caroline could not have been more helpful and no enquiry went unanswered, we would thoroughly recommend Caroline.

Sent by Michael SCOTT

Ever since my wife and I started cruising some years ago we have booked with Caroline. She is ever helpful, polite and courteous and has a wealth of knowledge of the cruise industry. Any question we may have(and we usually have many!)is always dealt with in a professional manner. She is always able to give a competitive price, recommending the best option for our particular requirements. Caroline is in a league of her own and justly deserved her industry award in 2010. We recommend her to others whenever we can.

Sent by john smith

On the recommendation of friends, we first contacted Caroline to arrange a cruise in 2005. We have subsequently arranged our annual holidays every year thereafter through Caroline, either in conjunction with friends or on our own. Caroline has always advised on holidays we have asked about and has always been very helpful and very patient, even when we have been undecided which holiday to book!

Sent by Barbara Cook

Caroline has been organising my cruise holidays in a friendly and efficient manner for many years. She always given the best quote she can and there are no hidden extras. She will arrange pre and post cruise hotels with care. She is always approachable and I know would sort out any problem that occurred whilst we were away as a matter of course ( not that one has). She deals with all on line paper work and prints off any necessary documents saving the customer the bother. Nothing is too much trouble for Caroline, she is a little gem in the travel business and I hope to deal with her for many more years to come.

Sent by leslie gill

Excellent personal service given on every occasion by Caroline and I have no hesitation in recommending her for all your holiday needs.

Sent by Mervyn Armstrong

Excellent personal service in all ways - Allways very helpful and a pleasure to deal with - would not go past Caroline.

Sent by Melanie Lee

I was very impressed with the help, advice and booking of our Caribbean Cruise that we are going on in December. Caroline did absolutely everything for us, and as there is 14 of us in our party, there was alot to do but never the less the service she provides is second to none. Anytime I have asked Caroline anything to do with this cruise or any general enquiry, Caroline has responded straight the way. We will defininetly contact Caroline when it comes to booking our next holiday.

Sent by David Reid

I was recommended to use Caroline in booking cruises by a friend. I have no hesitation in saying I will always use Caroline for this purpose as she has an infinate knowledge of the industry. I have not been disappointed by her organisational skills and ability to find the right holiday for my wife and I. In fact I happily recommend Caroline to friends and fammily and will continue to do so. Thanks Caroline.

Sent by Lynda Gordon

Caroline has helped us to book two cruises and each time she has been extremely professional in all our dealings. She has been exceptionally helpful in her recommendations of what she thought would suit our requirements. Her advice on which ships and itineraries would best suit our preferences always took into account what we had requested. We much appreciated her help with ESTAs and all the pre-travel documentation on our last cruise. I would have no hesitation in recommending Caroline to anyone wishing to book a cruise and, indeed, have already done so.

Sent by Diana Lake

Caroline has been great at finding wonderful cruises for us at affordable prices and will soon be booking my wedding at sea.

Sent by ELLEN HATELY

Caroline is very helpful, we have used her on serveral occasions and she anwers any questions we ask her, would definately use her again.

Sent by Pamela Rigby

I have booked cruises with Caroline Howden for many years. She has always been very helpful and efficient, and a joy to communicate with.

Sent by Geoffrey Smith

Caroline is always very helpful and so knowledgable on all aspects of cruising. We stumbled across her many years ago I think from teletext !! and kept her number for future use. She can put together the ideal holiday once she knows your personal requirements, and will always return your calls. Caroline will always give her best price and is an absolute pleasure to deal with. She is familiar with many different cruise lines and there suitability for families..... and those who don't always want to be with all the kids when theirs have grown up !!

Sent by David and Muriel Thomas

We have been happily using the services of Caroline Howden of Travel Counsellors ever since we were recommended to her a few years ago by another very satisfied customer. We have found her commitment to our holidays exemplary. We feel that she always 'goes the extra mile' - no travel pun intended! Anything Caroline promises to do she always does. We never feel forgotten once our holiday is booked and the service continues throughout the wait for the holiday, during it if needed and afterwards she checks to see that everything had been OK. We recommend her without hesitation.

Sent by Brian Purser

Caroline has given us first class service over many years, we have been pleased to recommend her to family and friends. She always goes that extra mile to ensure that we receive the best possible deal and service. We feel she really knows our likes and dislikes and is honest enough to tell us if she thinks a particular cruise will not suit us. Whilst we have never met her face to face we think of her as a friend.

Sent by Allan Lock

Caroline has recently taken over from Wendy McNulty who had been my Travel Counsellor for 9 years. Up to press it has been a seamless change as the service seems as good as it was previously. Very professional and competent.

Sent by Elaine Wilson

Caroline took over from my previous agent who has booked my holidays for several years. This is not an easy thing to do but Caroline did a brilliant job. She was always helpful,and always there with answers to queries. I will definately carry on booking with Caroline & Travel Counsellors.

Sent by patricia blair

Caroline has always provided me with an excellent service, if she is not in her office when l ring there is ALWAYS a message on her answer phone & she calls back within a very short time. Anything l want to know about cruising holidays she has the answers. I have been dealing with Caroline for about 6 years.

Sent by Audrey and Alan Cripps

Caroline has been very helpful to us ,always ready to look into any suggestions we might have or any advice that she might give us which could be useful.

Sent by June Smith

Caroline is always friendly and helpful when dealing with enquiries and made our cruise an amazing experience from beginning to end. She always knows who I am when I call and makes me feel like a friend. I would recommend Caroline to anyone as she did everything she could to help me when I organised my families first cruise last year.

Sent by Angela Devonald

Caroline gave us an excellent service as well as help and guidance with planning our trip to Alaska. I would highly recommend her Thanks Caroline

Sent by carol phillips

Caroline has provided us with a very professional attitude and sourced the best deals when we have booked our cruises with her. excellent service and nothing is to much trouble for her if you have any queries regarding your cruise.

Sent by Tereasa Hide

I have gone to Caroline for help with my cruising needs over the years - she has always replied to my queries very quickly and usually has something for me. Her service is second to none - keep up the good work !!! Thanks Tereasa

Sent by janet calvert

I have been dealing with Caroline for many years and have always had extremely good service from her. Although we have never met I consider her as a friend as well as a Travel Counsellor, she will always go the extra mile and I would, and have, recommended her to other travellers.

Sent by janet gant

My friend and I have used Caroline's services for our last 3 cruises. We have found the service very helpful and comprehensive. Any queries that I have contacted her about,have been sorted out immediately to our satisfaction. When we cruise again we shall definately use Caroline's service.

Sent by JACQUELINE BELL

It's nice to put a face to the voice. Thank you for all your help, it has been a pleasure dealing with you and I wouldn't hesitate in the future. Regards Jackie

Sent by Viv & Steve Chaffe

Caroline Howden of Travel Counsellors has alway been most helpful,friendly and efficent. Whenever we call Caroline will give us her 150% attention, rarely do we have to leave a message and when we do Caroline returns our call ASAP. We think of her more as a friend now and have recommended her to many friends. We think the difference between Travel Counsellors and regular travel agencys is that you get the personal service of a dedicated member, who is interested in you and will go the extra mile to give you 1st class service***** 5 stars *****

Sent by Derek & Jackie Jones

We were very happy and pleased with the service we have received in the past from you and will certainly use your company when in the future, when finances allow, to book another cruise.

Sent by Paul and Ann Woolston

Paul and I, were recommended to Caroline a few years ago and together with friends, she has now organised two cruises and a tour of China for the 4 of us. Caroline is always at the end of the phone or email and strives to provide a first class service, which she has, so far, achieved. Having just returned from China Paul and I are already talking to Caroline about our next holiday and I know that whatever we want to do, wherever we want to go Caroline can help us achieve it and I have no hesitation whatsoever in recommending her to you.

Sent by Ron & Annette Bell

We contacted Caroline many years ago following a Travel Counsellors advertisement on Teletext. She immediately put any fears or apprehensive that we had about booking direct with Travel Counsellors that we have used her services ever since. If we are looking for a new cruise we go no further that a phone call or email to Caroline who always responds fast and efficiently with a competitive package. She always knows what type and size of cruise ship we prefer together with the cabin grade, our dinner seating preference and table size! What more could you ask for? We would have no hesitation in recommending Caroline to either seasoned or first time cruisers for a full troublefree experience.

Sent by David Bull

The personal service I received from Caroline and indeed her assitant when booking cruises was second to none and the cost was verry competative.

Sent by Bill Naylor

Both my wife and I are pleased to recommend Caroline to handle your holiday arrangements. She has gone beyond the call of duty by arranging our tickets for a cruise to be forwarded on to a holiday address, to save us travelling miles home. She matched prices of discounted cruise companies to ensure we recieved the best service and deals. Always keeps in touch with us and allows us to contact her at anytime even when we are away on a cruise.

Sent by Jill Turner

We have over the years built up an excellent relationship with Caroline. Nothing is ever too much trouble for her and she responds to any queries quickly and efficiently. I would have no hesitation in recommending Caroline to anyone wishing to book a cruise as I know she would give 100% excellent customer service.

Sent by Chris and Pat Terrill

Caroline I would like to thank you for all your help booking our latest cruise. We are very impressed by the speed and efficiency you have dealt not only with our booking but also with the several questions we came up with after completing our booking. If it was not for your help and advice I am sure we would have had a number of issues that may have spoilt our cruise. Also to make matters even better, you got us a better price than all the other agents and the cruise line were offering. We will certainly come back for our next cruise Thanks Chris & Pat Terrill

Sent by Jennifer Tattersall

Caroline has an encyclopaedic knowledge of the cruise industry which she readily shares with her clients. She always answers the phone promptly, is a good listener and gives positive and sound advice. Over the years I have dealt with many travel agents and have experienced subtle but none the less pressure selling. Albeit they did not get our bookings. Indeed nothing is too much trouble for her; she is always prepared to go the extra mile. Her paperwork and organisational skills are most impressive. We always receive confirmation of our booking by return of post. In summary we feel Caroline is a brilliant Travel Counsellor who we recommend without reservation. She is a wonderful ambassador for the company.

Sent by David and Christina Rees

Caroline Howden was recommended to us several years ago and has become our own friendly cruise specialist. Caroline intuitively knows our likes and dislikes and her attention to detail for trouble free cruising is second to none. Caroline is always able to ensure that the cabin and cabin position required on board ship is usually booked without any trouble and is able to offer very competitive pricing. Should we require any changes to any cruise booked these are dealt with effectively and very willingly. We have no hesitation in recommending her to seasoned cruisers or anyone booking their first cruise, we know she will make this procedure smooth, efficient and give the best advice possible at the time.