As an elderly, disabled first-time overseas air traveller Dona responded to my many enquiries with unending patience and reassurance. When my pre booked airport aid failed to assist me properly I emailed Dona from the States and she contacted the authorities to ensure that my return flight went without a hitch. Dona then submitted a report to the airline which was investigated, upheld and compensation offered. I could not have undertaken my trip without her expertise, patience and kindness.

Mrs Vivienne Robinson, Lancaster

When I was, several months ago, planning my trip to California, I started to spend quite a time on the internet trying to find flights, hotels etc. and then I remembered Dona! Within a couple of days she had come up with a bespoke itinerary for us at what I knew to be a good price and everything, which she organised went like clockwork. I just turned up at the airports, the hotels, the car hire office and it had all been sorted out by Dona. Fantastic service resulting in a stress free holiday and I will recommend her to anyone particularly wanting a bespoke holiday to be arranged for them. Fabulous. Thanks Dona.

Mr GEOFF WILLIAMS, MANCHESTER

The service was easy, quick and thorough. Everything seems to be in place that is needed and the booking confirmation reflects exactly what I asked for. Thank you Dona.

Ms Ray Howard, Blackpool

Dona has been very helpful throughout the whole process of us choosing and organising our honeymoon. Being very responsive in dealing with any queries we had, Dona was able to present us with a range of options and offer advice. She has recently secured us a very good deal on the cruise of our choice.

Miss Alison Moloney, Preston

I cannot stress enough how impressed I am with Dona. Every time I have any query or concern Dona always comes to my rescue. Every holiday I have booked, Dona has added her personal touches and these are very much appreciated! I recommend Dona to all my friends and I wish her well in everything she does. Stay you Dona and thankyou!

Mrs claire currie, poulton le fylde

Donna is always happy and helpful and nothing is to much trouble, a true professional whom I would trust to book my holiday. When you work full time your holiday is something special, and you do not want any hassle. Donna gives you hassel free. Try her and see !!!

Mrs Tracy Hodgson, Leyland

Dona Williams was recomended to me at Travel Counsellors. Initially I was reluctant to try.However I needn't have worrried as from my e-mail inquiry and land line discussion I was at ease and helped ,directed and satisfied with the resulting honeymoom criteria.Cant wait now for the wedding so I can surprise my bride with the outcome. JK

Mr John Kay, Clitheroe

Dona has helped me to organise holidays a couple of times now and for the planning of my most recent booking as usual, she was brilliant. She was there to answer my questions day and night, often late! Her attitude and manner is always lovely, so friendly, Dona is a pleasure to have organise my holiday! I cannot recommend her enough.

Miss Vicky Evison, Stockton-on-Tees

Dona booked a holiday for us to Venice and then onto Rome. The hotel she recommended in Venice wasn't on the main island, at first we were a bit worried thinking we would be away from all the activity but it was a beautiful, elegant and romantic hotel which suited us both. Dona then suggested travelling by train to Rome which we hadn't even considered. What a wonderful experience, one not to be missed, well worth doing. So my advice is to take Dona's recommendations they certainly worked for us.

Mrs Patricia Rawstron, Thornton, Lancashire

I work in the customer service industry and I recognise great service when I receive it, Dona supplies the most fantastic service, nothing is too much trouble! Booking flights for my sons wedding and swapping and changing dates to accomodate was no hassle at all, she even provided dress carrying advice for the bride to be. Exceptional!

Mrs Tamara Roberts, Oswaldtwistle

A few days ago, I asked for Dona’s advice concerning a planned holiday to San Francisco in November to celebrate the 30th wedding anniversary of Lynn and myself.

Dona was quite busy because of travel companies going out of business etc but almost immediately she has come back to me with various options for hotels, flights etc as well as car rental for part of our stay in California. I had already spent a short time looking at various options so I know that what she has come up with is at a good price and she has saved me a lot of time which I would have spent organising the various component parts of the trip.

I have no hesitation whatsoever in using, and recommending everyone else to use Dona’s expertise and knowledge of the industry to organise everything.

Absolutely brilliant!

Mr Geoff Williams, Manchester

We were recommended the Travel Counsellors by a few friends and when my partner met Dona at a travel show, we decided to try them out for price etc.

Dona was brilliant! As soon as the flights were available she sent us through prices, which were unbeatable.

She responded to our questions and requests really quickly (which i think is how customer service should be, i'm very impatient!!) and her knowledge was very helpful.

Once we booked our honeymoon, she managed to get some added extras for us, which really made us feel that Dona cared about us and our honeymoon.

I can't praise Dona enough; she is brilliant at her job, plus so helpful and friendly. Thanks!

Miss Nicola Corker, Warrington

I have never used a personal Travel Counsellor before, but I always will in the future...as a result of the work Dona has done. From start to finish, she understood every one of my very complex travel requirements and sought out the answers that served best. Nothing was too much trouble and her attitude went beyond professional and personable, to genuinely caring. She clearly knows her industry inside-out and provided options I would never have known to consider. I will use her services for any future travel and recommend her highly to others.

Ms Tina Rothery, Blackpool, Lancs

We have just returned from 5 fantastic weeks in Australia! The package that Dona put together for us covered everything in fine detail that made the holiday a trip of a lifetime.

- A very professional and thorough service from the initial contact.

- Nothing was ever too much trouble.

- The selection of the accommodation chosen by Dona was superb and the many extras we received were a surprise and very special.

- Dona was always available either by email or phone to answer any queries or concerns and this included late nights and weekends.

- No pressure to book any extras - this was a real bonus as we have found previously that some travel agents do put pressure to book trips with them.

- All arrangements for flights, cars, hotels and transfers were perfect and made it extremely easy when moving around Australia.

The comments above are just the tip of the iceberg as there are too many to comment on. We have had a wonderful experience in Australia and this was all down to the input, advice, support and work completed by Dona.

Mr & Mrs Steve & Lorraine Beswick, Preston

It is my great pleasure to recommend Dona for all of your travel needs. Dona has risen far above any expectations I may have had about using a travel agent.

Within a few hours of instructing Dona on our requirements for a family holiday she found three options which fully met all our requirements, saving us a lot of time trawling through the internet. Dona also had some great tips for our destination and her approachable manner makes her a pleasure to deal with.

Mrs Narelle Cullen, Old Langho, Blackburn

Dona organised our wedding in Mauritius. It was the little things that made the difference. Attention to detail, messages at our hotels and regular correspondence from the enquiry stage right the way through. All of this made our wedding perfect and just how we wanted it!

Mr & Mrs Kerry & Dan Wootton, Blackpool, Lancs

As a company, we use Dona for our business and leisure trips in the UK and overseas.

Dona conducts the exact required research for us, always turns enquiries around very quickly and is always very patient with us!

Mr Tony Macdonald, Preogressive Personnel - Manchester, London, Glasgow, Dubai, Male, Cairo & Hong Kong

I would like to say a big thank you for all the help we recieved from Dona to organise our honeymoon. She listened to all our ideas and thoughts for the honeymoon and helped us to find exactly what we wanted. Dona gave brilliant advice and supported us throughout the whole process. Dona still continues to help us with our honeymoon to make sure that we have a very extra special holiday.

Miss Jenna Hodson, Dewsbury