Trusted Travel – with us you’re 100% Protected

You probably have heard the unfortunate news that tour operator, Thomas Cook, has ceased trading. My thoughts are with those customers and Thomas Cook staff who have been affected by this, and we are here to help with advice or support in any way we can.

When situations like this happen, it raises questions about how well your travel spend is protected. And for business travellers especially, they want to know ‘What protection does my TMC offer?’

It may seem like its been a while since a big tour operator ceased trading but, in reality travel firms and airlines fold all the time. In the past week 3 very long term, very experienced and trusted travel brands have collapsed. You probably haven’t heard about all of them, why would you? Here at Travel Counsellors we’ve already taken that worry out of the equation for you.

Prevention Travel Counsellors and any good TMC will be constantly monitoring the market to insure we, and you, are not left exposed should the worst happen. Its great that I can assure you that here at Travel Counsellors we’ve got not only your back but the policies, people and expertise so that you don’t have to worry.

Knowledge Our 24-hour duty office is constantly monitoring travel and world events. We can track our travellers, keep them aware of potential issues and help them get home quickly in an emergency. We are usually on the phone or email with a friendly word of warning or some advice before travellers are even aware of an issue.

Damage Control When Thomas Cook creasing trading on a Sunday evening, our Duty Office team ran reports, identified clients affected and set to work to ensure they could continue to enjoy seamless trips wherever possible.

Point of Contact Not having anyone to turn to when away can be scary, to know that I am on the end of the email, phone or app whenever you need me gives you peace of mind. Travel Counsellors also have a 24/7 duty office operating in 7 countries giving you around the clock support. Every time you book with me you can take comfort in the fact that there is always help at hand.

We’ve made it simple regarding Financial Protection too. At Travel Counsellors, we offer full financial protection through our own financial trust, which alongside ATOL protection, ensures your money is safe. If you would like any more information on how our financial trust protects your travel please get in touch.