I have nothing but praise for Dorothy who helped my wife and me book a holiday in Holland. We particularly wanted to see the bulb fields and this tour was organised for us. The flight from Norwich airport was booked for us also. The hotel in Amsterdam was within walking distance of all of the places that were of great interest to us and all the worry was taken out of preparing for what was a wonderful time abroad.

Mr Alan Zipfel, Lowestoft

We have done 11 or 12 cruises, and 9 or 10 were booked through Dorothy because she is so efficient and very friendly and helps in every way to make booking with Travel Counsellors so easy for us, by finding information from other cruisers about hotels, etc, There are plenty of local places to book with and we intend to have many more cruises and my wife and I will be on the phone or e-mail to Dorothy, she has that personal touch that you don't get from others, it's no wonder she has won the Cruise Counsellor Award and we hope there's more to come.

Mr & Mrs James Tovey, Aberfan, Merthyr Tydfil, South Wales

Dorothy is always prepared to do whatever she can to make our cruises as enjoyable as possible. She also has the ability to make you feel that yours is the only holiday she is dealing with. We always receive a first class service.

Mrs Veronica Chapman, Warwick

We have used Dorothy a number of times now and she never fails to deliver in both promptness and courtesy. I would, (and have) recommended her as the first port of call for any potential holiday clients without any hesitation. It's a pleasure to give this reference.

Mr David Nicholls, Lytham St.Annes

We spoke to Dorothy regarding what we were looking for in an ideal holiday. Dorothy understood our needs and wants. She would not recommend anything that she would not be happy with herself. We have thoroughly enjoyed our holidays which we have booked through Dorothy and are looking forward to the next one.

Mr & Mrs Ray and Sandra Bolton, Doncaster

What a wonderful helpful lady, nothing to much trouble for her. I wouldn't even consider going any where else. Thanks a lot Dorothy.

Mrs Jane Steel, Filey

We have Known Dorothy for a little over 2 years.On holidays and particularly cruises she is the most knowledgeable person we have ever spoken to.Her advice is always given in a friendly informative manner.Nothing is too much trouble.

When someone can tell you not only which ship to go on,but which deck and even which cabin, then you know that your holiday is going to be the best.

We have total confidence in Dorothy and will always book future holidays, be it on land or sea, through her.

She is "Simply the Best."

Mr & Mrs Chris & Susie Battersby, Blackpool

Dorothy is the best Travel Counsellor that I have come across in my entire life (72). She is well informed, well connected, sympathetic to customer needs, helpful and always goes that extra mile to advise and to please. Her handling of any assignment can be relied upon and simply cannot be bettered. Everything that she has done for us proved to be perfect.

Mr Trevor Rock, Barton on Sea, New Milton, Hampshire.

We were introduced to Dorothy's services by some friends who were happy to recommend her, and are now very satisfied clients ourselves. Her attention to the smallest detail is something you don't experience on the high street.

We look forward to contacting her again for future holiday needs, and in turn would not hesitate to recommend her to others, who are looking for an excellent and thorough service, and the all important great deal.

She is very professional, friendly, helpful, a real jewel.

Mr & Mrs J & C Dockerty, Leeds

I have found Dorothy to be extremely helpful each time I have booked a cruise. She has always found me the right holiday and has followed things up afterwards to see if my husband and I were happy. She is always cheerful and happy to help and always got back to you if there wasn't something she could help you with at the time.

Mrs Lesleyann Teague, Bath

Dorothy has been arranging my holidays for a number of years now, and during that time she has proved to be "worth her weight in gold"!

Her attention to detail, knowledge, accessibility, and a never ending desire to please on every count, makes her quite exceptional. I have recommended her to many of my friends, and they too have been delighted with her service.

Mrs Ann Winter, Solihull

Dorothy has always provided sound advice for our family holidays and nothing is too much trouble. She's very thorough and will work hard to find you the best resort or itinerary to match your budget and requirements.

Mrs C Champion, Cotswolds

Everything booked as we wanted with no fuss. Always pleasant and helpful.

Mr Robert Bailey, West Malling

Dorothy is the first person we ring when we are looking for a holiday. Dorothy is very knowledgeable, efficient and always seems to find us a great deal. We've tried the rest...but Dorothy is the BEST!

Mr Henry Jones, Thornton Cleveleys

Dorothy always keeps in regular touch with me, sending me some very good offers and deals by e mail. Hopefully I will be soon booking a cruise for February and I am sure she will get me an excellent deal.

Miss Sue Scully, Bollington

From the very first time I spoke to Dorothy I felt very confident that her advice and knowledge knew no bounds. She has always been very patient in helping my husband and I find our ideal holiday destination, not only cruising but also other holiday options. We have found her friendly manner makes booking a holiday a very pleasurable experience knowing we feel assured we have made the right decision at the best price possible.

Mrs Marilyn Grant, London

Always patient, informatative and helpful.

Works with you and listens to what you really want.

Miss Hazel Ward-Brpoyd, Hornchurch

Dorothy has always provided excellent counselling and has been very helpful in negotiating with the cuise companies over the finer points.

We have an ongoing dialogue and recommend her services.

Mr Malcolm Revell, Hornchurch

Dorothy has always provided good clear information and advice for cruise holidays for Maureen and myself. She leaves nothing to chance always at the end of the phone when needed.

Maureen and myself have just returned fron a cruise holiday to America and the Panama Canal, which Dorothy had organised. We will be booking more cruises through Dorothy in the near future.

Mr Robert Humphris, Collingham

I have booked all my cruises with Dorothy fromTravel Counsellors and the service I have received every time has been outstanding. Dorothy finds competitive prices and is always really helpful with any holiday queries. I have enjoyed all the ships I've been on. Dorothy always recommends the best ships to suit our families needs, she is always very friendly and professional.

Miss Gemma Harley, Exeter

The service Dorothy provides is superb, in all aspects. I have dealt with her for many years now. From the moment you speak to her to book a holiday, every detail is dealt with care and advice given, from her vast knowledge and experience.

All paperwork is taken care of, making a reservation simple, easy and straight forward.

I have no hesitation in recommending Dorothy to book any type of holiday, due to her professional ability and expertise, as well as her great personality.

Mr Ian Stirling, Wigan

Dorothy Woolnough is by far THE most caring, knowledgeable and attentive travel agent we have ever come across. Nothing is too much trouble and she will go out of her way to find exactly what we need - no matter how much checking and searching she has to do. She has emmense patience and her attention to detail in getting everything just right is very rare.

However, these are just words. While on various cruises and in speaking to fellow travellers, we have also recommended her to so many of them, especially when they found out what a better deal we had than them. The fact that we have passed on her name and number to countless friends and people is testament to that. We cannot recommend her highly enough.

Mr & Mrs Terry & Pat Scott, Wrightington, Lancashire

We were introduced to Dorothy many years ago and the terrific service she gives us in all aspects is fantastic and the number of friends we have subsequently introduced to her feel the same.

She has become a family friend whom we have great respect for. She will continue to be our travel adviser until our time runs out.

Pat and Roger H

Mr & Mrs Roger Hextall, Mansfield

Been using Dorothy for our holidays for ten years now, mostly cruises, and also a holiday to Australia. We have experienced her as efficient, friendly, and successful in all our dealings with her. She feels more like an old friend when you talk to her and we wouldn't use anyone else now. Long may she continue so that we can use her services for years to come!

Mrs Angela Tutt, Ashford Kent

Booking with Dorothy is so easy and pain free, taking all the hassle out of things - no need to keep giving out info such as passport numbers etc - Dorothy has all the info to hand if you return to her again and again. She is always pleasant and nothing is too much trouble. Wonderful.

Mr & Mrs Marsha and Mel Partridge, Ringwood

We have found Dorothy'service to be excellent.Nothing is to much trouble for her to deal with and she does this in a most positive and efficient manner.

.

Mr & Mrs Brian &Dianne Webster, Solihull West Midlands

Dorothy is always so keen to keep her customers well informed & her helpfulness is second to none.She gives you all the information you ask her for plus more.Once a holiday is booked she advises on the trips available & her advice is most helpful.An excellent Travel Counseller who will go out of her way to help.

Mr william deal, lowestoft

I think the greatest asset Dorothy has is her ability to give confidence to people i.e. you know she always phones back or follows up a problem (very few nowdays do!). Phone her any time weekend and weekdays she is always ready to help get the best price,advise you etc. We came across Dorothys name from some people on a cruise (who came from Kent) nine years ago. Since then all our family and friends like us are giving others details of how to contact her.

We have had really fabulous holidays i.e. Hawaii, Caribbean, USA etc. Places we had confidence in going to through Dorothys advice and experience.

In all "she is a credit to Travel Counsellors", and like so many we will not book with any other company.

Mr Lewis Quinton, Wymondham

We have been completely blown away with the amazing service received from Dorothy at Travel Counsellors. We have booked dozens of cruises with her and each and every one has been managed with professionalism and expertise. Dorothy has a huge amount of knowledge and experience which she uses to make sure we always get the best holiday experience possible. Nothing is ever too much trouble and we are always treated as if we are the most important and valued customers she has. We would never ever book with anyone else and cannot praise her enough. We have recommended many clients and friends to her and each and everyone of them have been absolutely delighted.

Mr & Mrs Zonya Brittain-Murray, Dudley

Dorothy has looked after our travel arrangements now for several years.

Nothing is a problem for her, and she is always there to help.

We have no hesitation in recommending her to our friends as we have always

been so pleased with all her help and advice.

You always feel you can contact her direct if you have a query or problem, it is always good to know that there is someone on the end of the line ready to help.

Mrs kathleen graham, leicester

Dorothy was recommended to me many years ago by a colleague and we have relied upon her ever since. Whilst initially sceptical about a company calling itself Travel Counsellors (visions of psychiatrist couches etc.) we have found Dorothy indispensible. Initially she found us cruises to the places we wanted to go at the times we had to go for the prices we wanted to pay. Since then she has organised holidays both home and abroad for us and speaking to or e-mailing Dorothy (despite having never met her) is like speaking to an old friend who is sensitive to what you would like. I would recommend her very highly.

Mr Kelvin Bagley, Aylesbury

When we decide to book a holiday . We look at each other and say lets ring Dorothy, we wouldn't think of going anywhere else, all we need is Dorothy and Travel Counsellors.

Dorothy will always go that extra mile for her customers, in all the years we have dealt with her she is always happy to talk, with that lovely smile in her voice, the perfect face of Travel Counsellors.

We have reccommended many friends over the years to ring Dorothy. This coming January, 8 of us are off around the world on Aurora, and we have already booked

Arcadia's world cruise for 2013, need we say more!!. Except good old Dorothy.

Mr & Mrs Janet and Geoffrey Robinson, Kenilworth

We were recomended to Dorothy through friends. We have booked 3 cruises through Dorothy and have been delighted with each one. Her knowledge is second to none and if you take her advice you can't go far wrong. She offers such a personal, friendly service you feel you are her only client.

I would recomed her any day, We have so much confidence in Dorothy we wouldn't book through anyone else.

Mr & Mrs Kathryn & Derek Wyatt , Coleshill Birmingham

We have used Dorothy for several years now and her knowledge of the travel industry is exceptional.

She is always our first choice when planning a trip and her advice is invaluable.

It's extremely reassuring when booking with her that she'll always go to the nth degree to ensure the choice of cabin etc. is suitable for one's needs and requirements.

We have recommended her to many people - and would have no hesitation in continuing to do so.

Mr & Mrs Francis McCabe, Lancaster

Dorothy has arranged several holidays in the last few years for my family and friends. Her attention to detail at the outset, coupled with the enthusiasm and passion for wanting the very best for her customers is second to none. Even if there have been problems along the way.... a quick email... and it is quickly rectified...

Dorothy is what the perfect agent should be... a person who listens... suggests... listens again... delivers... and then checks that all the travel documents and information are correct and understood before your departure.... then, after your holiday she contacts you again to check that there were no problems encountered.

All in all... a Travel Counsellor to be proud of !

Mr George Stockdale, Lowestoft

Was introduced earlier this year (2011) to Dorothy.

Have found her to be very professional in all she does - price, advice, service.

Never needs to be reminded about an enquiry.

Would happily recommend her.

Mr RON GILLIES, EDINBURGH

Dorothy introduced us to cruising recently and we haven't looked back. She has provided us with precise information and expert service. We are now hooked on cruises and take advantage of the great offers which she forwards to us. We have taken two wonderful cruises this year and look forward to more. Very highly recommended to one an all.

Mr & Mrs Tony & Valerie Kemp, Lowestoft

Will always use you if possible because you are always honest and very helpful. Its so much nicer to contact you than sit in a travel agents office.You always seem to find exactly what we want at a good price.

Mrs Stephanie Pell, Leicester

Dorothy always goes the extra mile. We cannot speak too highly of the service she gives, she makes you feel that you are really valued as a client.

We need disabled facilities and Dorothy always comes up trumps nothing is too much trouble.

Mr & Mrs David Davis, Ibstone

We have used the services of Dorothy for many years and have been so pleased that we have recommended her advice on cruises to many others. They in turn have always been very happy with the care attention and good prices that have been made availiable to them. We would not even think about going anywhere else for our holiday planning and purchases. Thank you as always for a good job well done. Betty & John.

Mr John Ward, Notts

Dorothy has been our Travel Counsellor for the last 3 years. In that time she has done her utmost to achieve our aspirations and at the most competitive price. Paying great detail to customer satisfaction and flexibly communicating by mail, email, and telephone. I have recommended her to friends and colleagues alike. She displayed particular talents when researching and organising our latest cruise, accommodating the diverse needs of our group - with both physical and intellectual disabilities. Dorothy also follows up on your experience and any issues pertaining to the trip.

Mr & Mrs Jan and Peter Lloyd, Coventry

I was introduced to Dorothy earlier this year and was very pleased with the service provided. I felt that it was a personal relationship and nothing was too much for her to arrange. The holiday arrangements went according to the detailed planning offered and a really nice touch was the card I received on our return saying she hoped we had enjoyed our holiday. I am sure I will contact her to arrange the next trip.

Mrs muriel kitney, gillingham, kent

Paula and I arrived back safely yesterday from our fabulous cruise and we wanted to drop you a line to thank you so much for holding our hands and guiding us all the way for our first (and will certainly not be our last) cruise booking with you.

Dorothy, you are a credit to your profession and be assured it is always our pleasure in being able to recommend your services....you ARE for us (and we are sure for others) the UK's leading cruise specialist.

Once again our thanks to you.

Mr Martin Cunningham, Beccles, Suffolk

Dorothy was recommended to me by a friend. She was extremely helpful, knowledgeable and sympathetic to my needs as a single traveller and a first time cruiser. Any questions I asked her, if she didn't give me an immediate answer, she did so within minutes or certainly hours! She suggested trips to me based on her personal experiences. I would give her 10 out of 10 on all aspects of her service!

Miss Annette Stringer, Lowestoft

Having spent 37 years in Commercial Insurance, I know how rare it is to receive a letter from a truly satisfied customer extolling the efforts of one of your employees. It is a fact of life that it is much easier to complain, often about trivial issues, than it is to recognise the endeavours of hard working individuals. So in Dorothy you have a person totally focused on providing outstanding customer satisfaction. She is knowledgeable about her product, thoughtful and absolutely conscientious with a fine attention to detail.

Whilst we have never met, whenever there is a need to make contact by phone or email it is like conversing with a member of the family for whom nothing is too much trouble. Dorothy has a superb telephone manner, an exceptional attribute indeed.

You are fortunate to have such a member of staff. We have total confidence in her ability to deal with our cruising needs. So much so we have no hesitation in recommending her and, as a consequence, your company to friends and family.

Your faithfully

Mr D J A Winter, Maidstone, Kent

May I say what a pleasure it is to book our cruises with Dorothy. She is extremely polite and helpful, and very, very efficient. Nothing is too much trouble for her - and is always cheerful! Thank you.

Mr & Mrs Michael & Elizabeth Hoy, Berkshire