Privacy Policy

Travel Counsellors Privacy Policy


At Travel Counsellors, we understand and respect your concerns regarding security and the privacy of any information you supply while visiting our web site. If you have questions about this privacy policy or concerns about personal information you have supplied please contact Travel Counsellors customer services or email customerrelations@travelcounsellors.com.

Travel Counsellors adheres to strict accounts security and privacy practices, covering these areas:-

  • Personal Information
  • Payment Information
  • Cookies
  • Email

Our approach to your privacy

  • We collect anonymous statistics about your visit, like which of our pages you viewed.
  • Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can't control them but we don't believe this knowledge poses any threat to you.
  • If you sign up with us we take great care to keep your information safe and we'll never share it with others without your express permission.
  • We never share your data with 3rd parties except to help us deliver our own services.
  • We may transfer your personal information abroad to other countries outside the UK. If we do so, we will ensure the information is held securely to standards as least as good as those in the UK and only used for the purposes set out in this Privacy Policy.

Measuring our visitors

We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous - so we don't know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

You can learn more about Google Analytics or opt out if you wish.

Cookies

When you visit a Travel Counsellors website, a small file called a cookie will be saved on your computer's hard drive. Cookies allow Travel Counsellors to make its web site more useful by storing information about your preferences. For example, cookies make it easier for you to log on and use the website during future visits. Cookies do not personally identify an Internet user, although they do identify a user's computer.

Most web browsers automatically accept cookies but, if you wish, you can set your browser to prevent it from accepting cookies. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, by disabling cookies, you may not be able to access all of the features on the site.

Travel Counsellors websites may issue Cookies for the following purposes:

  • Analytics – allow us to monitor how people use the website and optimize our content accordingly to improve user experience
  • Login settings and preferences – in order for us to remember your preferences after logging in
  • Remarketing – in order for us to re-advertise to you when you are browsing other websites
  • Email marketing – in order for us to tailor our email messages to make them more relevant based on how you use the website.

Social networks

These services provide social buttons and similar features which we use on our website - such as the "Like" and "Tweet" buttons.

To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you're logged in; for example Facebook use this to say "x of your friends like this". We do not have any access to that information, nor can we control how those networks use it.

Social networks therefore could know that you're viewing this website, if you use their services (that isn't to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users. 

 

Monitoring telephone calls, emails and LiveChat

Telephone calls using the telephone numbers provided on this website and email and live chat correspondence with Travel Counsellors accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

 

If you sign up for a service

When you sign up for any of our services - paid or otherwise - we will record specific personal information about you, such as your name and email address.

We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.

We also log account and transaction history for accounting purposes, and to monitor our business activities.

Emails

We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.

We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.

Online payment

We use a variety of payment providers to bill for our products online. These companies will have access to your personal and payment information. When paying by credit card, Travel Counsellors do not ever have any access to your credit card details.

We share information with our payment processing providers only to the extent necessary for the purposes of processing payments you make via our website.

Security

Travel Counsellors take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

  • Use of SSL encryption for sensitive data
  • Hardware stored in secured datacentres behind firewalls
  • All access to information restricted by password and/or secure key
  • Restrictions to what information can be accessed via any location

Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Of course you are responsible for keeping your password and user details confidential. Nobody at Travel Counsellors will ever ask you for your password, so please don't trust anybody asking you for it.

Updates to this policy

We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.

Any questions?

If you have any questions about this privacy policy or your personal data, please write to us by email to customerrelations@travelcounsellors.com or by post to:

Travel Counsellors
Travel House
Bolton
BL1 1TH
United Kingdom

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