"I provide a bespoke travel service, individually tailor making worldwide holidays and experiences for my clients, using state of the art technology, supported by of one of the worlds leading independent travel companies. I provide a completely personal service for each of my clients, with every holiday made to suit their dreams and wishes, accompanied by 100% financial protection with the Travel Counsellors Trust. I am available for my clients at times that suit them, which will often be outside normal working hours."
For you personally, what would be the best thing about having someone to book all your holidays?
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My Videos
Beautiful Poem and Film For Travel Counsellors
4/8/2021
This lovely poem was written especially for Travel Counsellors by poet Tony Walsh, I hope you enjoy it with the film.
My customer stories
Sent by Helena Woodgate
Walton on Thames 09/11/2023
Melanie is always very professional and helpful. My husband and I often change our mind or want to know more and Melanie is always there with as much information as she can find. It is very reassuring to book with Melanie.
Sent by Lesley Robertson
Molesey 09/11/2023
I have found Melanie to be extremely helpful indeed. I have given her a wish list and she comes back with a potential itinerary after checking with her colleagues in other countries. I feel that I can relax! I have already recommended her to my friends and family
Sent by Louise Jordan
Walton on Thames 09/11/2023
Mel was incredibly knowledgeable, efficient and kind. She listened to what we needed and tailored a holiday that exactly met our needs. She contacted the resort and quickly established the answers to our follow up questions, and her friendly approach meant we felt confident sharing our concerns. I would highly recommend her to anyone planning a holiday because she took all the worry away.
Sent by Mark Hollingworth
Surrey 09/11/2023
Melanie was recommended to me by a friend. She was very responsive and pleasure to deal with.
Sent by Julie Keddie
Northampton 09/11/2023
Mel always goes the extra mile!
Sent by Tracey Doherty
Hertfordshire 30/08/2023
Melanie is just the best she’s kind, thoughtful And always goes out of her way. Mel does not do the extra mile she does the extra !!! Extra !! Miles ??Remembers birthdays too just like a friendship she’s great !! Big thank you to Mel x
Sent by Sandra Rickwood
Woking 10/05/2023
She is brilliant - good advice on when to book!
Sent by Tracey Doherty
Hertfordshire 10/05/2023
Mel is just the best !! First class service very attentive !! Always on call 24/ 7 she never stops !! She’s just amazing just like having a friend ! My husbands 60th very special trip !! Lovely cards and champagne too who does that !! XThank you Mel lots of love x
Sent by Deborah Florio
WALTON-ON-THAMES 10/05/2023
Mel always delivers the best service. I know I will get the best holiday and my needs and requirements are always considered and met.Always a pleasure.
Sent by Holly Bridges
Kent 10/05/2023
Mel has been such a huge help in booking our forthcoming honeymoon, I'm really pleased that I decided to ask her advice.
Sent by Anna Woodgate
WALTON-ON-THAMES 10/05/2023
Melanie is always very professional and helpful. My husband and I often changes our mind or want to know more and Melanie is always there with as much information as she can find. It is very reassuring to book with Melanie.
Sent by Natalie Parsons
Surrey 10/05/2023
Melanie is an amazing Travel Counsellor, nothing is too much trouble and I feel confident that my holidays will be just as expected, or exceed my expectations ! Melanie is efficient, personable and extremely friendly, I would and have no hesitation in recommending her services to both friends and family.
Sent by William Caughie
Surrey 10/05/2023
Melanie is a true professional. She answers all queries quickly and succinctly. She always gives sound, honest advice. Melanie is a trusted advisor who I would always use for holidays which can be difficult to arrange. Thank you.
Sent by Helen Lawrenson
Lancashire 02/02/2023
Melanie was friendly and listened to exactly what we needed. After a very difficult 12months, Melanie was able to take the stress away and arrange everything for us. We are SO looking forward to this much needed time away, and I have every confidence in Melanie that it will be perfect. Thank you so much
Sent by Rachel Wilding
Newhaw 02/02/2023
There is no doubt, always going to be a 10! We wouldn't have been on the amazing trips we have without her help, we would have given up long ago!! Thanks x
Sent by Brenda Nolan
London 02/02/2023
Melanie provides a friendly accessible service with personal touches. Nothing is too much trouble and she is very reliable. Very impressed - every time!
Sent by Helena Woodgate
Walton on Thames 02/02/2023
Melanie is always very professional and helpful. My husband and I often change our mind or want to know more and Melanie is always there with as much information as she can find. It is very reassuring to book with Melanie.
Sent by Chantal Mitchell
Shepperton 02/02/2023
I have always wanted to travel to Las Vegas and Mel has worked extremely hard sourcing the perfect holiday. I am so excited and it will certainly be a trip of a lifetime. I can’t thank Mel enough for making my dream come true!
Sent by Sandra Rickwood
Woking 02/02/2023
She is brilliant - good advice on when to book!
Sent by Julie Keddie
Northamptonshire 02/02/2023
Mel always goes the extra mile!
Sent by Kelly Townshend
Surrey 30/09/2022
Always available! Always listens to our requests and wasn’t annoyed when we said no to a suggestion! Will definitely use again.
Sent by Richard Mahood
Lancashire 30/09/2022
Don't know what we would do without Melanie now when it comes to finding fantastic holidays, she has helped create some unbelievable memories and takes the strain out of absolutely everything! Would highly recommend!
Sent by Jaspal Bhohi
Walton on Thames 25/07/2022
amazing service and always keeps us up to date
Sent by Karen McDonald
Bristol 25/07/2022
superb and friendly service for our impending trip to India !
Sent by Emma Ackeroyd
Saudi Arabia 25/07/2022
Melanie puts the joy back in to travelling. Responsive, knowledgeable, experienced and the ultimate professional… but my experience has left me with a very important question.. Why oh why did I not use Travel Counsellors years ago???!!!
Sent by Robert Tysall Blay
Sussex 25/07/2022
Melanie has been an absolute superstar in booking the entire holiday to include all of our requirements. We would HIGHLY recommend!
Sent by Roy Turner
Surrey 25/07/2022
Wonderful hassle free
Sent by Nathalie Keddie
Northamptonshire 25/07/2022
Mel is brilliant- simple no other way to describe her. She makes travelling easy! I have already recommended her to many other people
Sent by Joanna Dawson Gerrard
Lancashire 24/07/2022
We love Mel! She takes the stress out of everything and knows exactly who to call to sort out by issues.
Sent by Andrew Hill
Esher 24/07/2022
Melanie has been great - she really listened and worked hard to find what we wanted. Thankyou.
Sent by William Caughie
Croydon 24/07/2022
Melanie has been a wonderful support from start to finish in organising our cruise. She has been totally professional throughout and always answers any questions quickly. She is a pleasure to deal with. Thank you.
Sent by Amanda Pick
GUILDFORD 08/04/2022
Mel always has so much local knowledge on each of the holidays she sources for me.
Sent by Julie Keddie
Milton Keynes 08/04/2022
Highly recommended, nothing is too much trouble and always done with a smile!
Sent by Amanda Adler
Claygate 08/04/2022
Mel was Extremely efficient and she took any stress out of booking a holiday. She was amazing.
Sent by Natalie Parsons
Chertsey 08/04/2022
I have used Melanie to book several holidays and it has always been perfect. She is friendly, efficient and her choice of holidays for me are always spot on ! I would and have recommended her to my family and friends.Always a great service!
Sent by Tracey Doherty
WELWYN 08/04/2022
Well just Amazing service !!! Very thoughtful too even received flowers when I had op on my teeth !! Attention to detail …excellent service and Mel very kind and thoughtful and seems to read your mind and knows what I like and don’t like … thank you x
Sent by Joanna Foster
Walton on Thames 10/02/2022
Melanie is really professional
Sent by Robin Fuller
STROUD 10/02/2022
Very likely to recommend. Very good service.
Sent by Alyson Campion
WEYBRIDGE 10/02/2022
Melanie always provides a very personal experience
Sent by Tracey Doherty
Hertfordshire 28/08/2021
Well what do I say, Mel is just brilliant and thinks of everything!! Nothing is too much trouble !! Always helpful and responds immediately just perfect ! Mel has become a friend too and is always at the end of a phone !! Just great !! Thank you so much !!
Sent by Hannah Williams
GUILDFORD 12/08/2021
Melanie is absolutely wonderful. She makes everything so easy. I have already recommended using her to my friends. Thank you so much Mel
Sent by Brenda Nolan
London 12/08/2021
Melanie puts her customers first and then does everything she can to ensure their holiday is a success. Great attention to detail and a personalised approach.
Sent by Lucinda Pettit
BURTON-ON-TRENT 12/08/2021
Melanie goes above and beyond to make sure that we are happy - could not recommend her highly enough. Thank you so much
Sent by Claire Quinn
MUSSELBURGH 12/08/2021
Excellent service with prompt communication. Friendly and supportive counsellor.
Sent by Julie Keddie
Milton Keynes 12/08/2021
Nothing is too much trouble and Mel always goes above and beyond to ensure we have the most fabulous holidays !!!
Sent by Ursula Cochrane
Sussex 15/11/2020
Friendly and extremely professional and once again obtained exactly what we required at the right price.
Sent by Ruth Wotton
Kent 15/11/2020
Mel has been so helpful and accommodating. We kept changing our minds and asking for different quotes and nothing was too much for her, to create our perfect honeymoon. Thank you Mel.
Sent by Kay Adams
Claygate 15/11/2020
I can’t recommend Mel highly enough. The service and commitment to our travel needs is second to none and she always goes the extra mile to make sure we have the perfect holiday
Sent by Jo Dawson-Gerrard
Lytham 28/01/2020
Melanie has done a great job booking ski trips for us over the past two years. She thinks of every detail to take the hassle out of it all and is always contactable and very responsive. Most impressive. Thanks Melanie.
Sent by Deborah Reynolds
Ashstead 06/09/2019
Melanie has been amazing.I will recommend and be back year after year!
Sent by Estelle Cook
Molesey Surrey 06/09/2019
Melaine Mitchell was absolutely BRILLIANT her attention to detail is second to none. She was very helpful and professional nothing was too much trouble. We would definitely recommend her and use her again.
Sent by Tracey Doherty
Hertfordshire 26/06/2019
Melanie has made our trip effortless and stress-free, especially at one day's notice.
Sent by Nathalie Keddie
Daventry 17/06/2019
Mel has been brilliant. She is nothing but patient and enthusiastic with my endless ‘but can we just add this’. She works tirelessly to ensure everything is just right and gets back to me so quickly. A pleasure to work with I don’t think I could ever book my own travel again!
Sent by Deborah Bernard
Walton on Thames 14/06/2019
Extremely helpful, professional and knowledgeable
Sent by Brenda Nolan
London 14/06/2019
Wonderful personal service - it takes away all the stress of planning a holiday!
Sent by John Peck
Congleton 14/06/2019
Brilliant service. Very responsive to any queries
Sent by Alyson Campion
Weybridge 14/06/2019
Mel has been very helpful in every aspect of my booking and I would not hesitate to recommend her
Sent by Jennifer Wilding
New Haw 14/06/2019
Melanie always goes the extra mile to help get everything just right for her clients.
Sent by Nichola Brookes
Kirkham 13/06/2019
Outstanding service throughout
Sent by Sophie McCarthy
Walton on Thames 13/06/2019
Melanie is a star, I was so happy to put my holiday completely in her hands. She negotiated hard to get me the best deal and the perfect match for my family.
Sent by Natalie Parsons
Chertsey 01/06/2019
I have used Mel on several occasions and she is friendly, organised and professional and my trips have always been a success. Thank you ! I would and have recommended her to friends and family, some of whom have also used her expertise and have had the some experience as I have had. So a deserved 10 !
Sent by Amanda Pick
Guildford 01/06/2019
Always so helpful and knowledgeable. I trust Melanie 100% to achieve fantastic holidays for my family
Sent by Joyce Chess
Albuquerque 01/06/2019
Melanie is great to work with. She did a super job making sure that all of the details were to our liking. Very patient in handling our changes.
Sent by Richard Mahood
Ormskirk 01/06/2019
Melanie dealt with my holiday with a five star service and her attention to detail is something i have never experienced at any other travel agents. We have ended up with the perfect holiday at a much better price than i had anticipated with extras thrown in too. I could not recommend this company and Melanie any more!
Sent by Helena Woodgate
Walton on Thames 29/10/2018
Melanie always gives personal and professional service.
Sent by Carole Harper
Addlestone 29/10/2018
Excellent friendly service
Sent by Luke Byrne
Walton on Thames 03/09/2018
Very experienced and basically does the intricate research for you. Has the contacts, and knowledge which you wouldn't necessarily find on the internet.
Thanks
Sent by Enid Pattinson
Weybridge 03/09/2018
Mel organised our trip last minute with professionalism and listened to our needs. Fantastic.
Sent by Hayley Fidler
Sunbury on Thames 03/09/2018
Very friendly and accommodating to exactly what I was looking for always going that extra mile.
Sent by Olivia Mitchell
Walton on Thames 03/09/2018
Amazing service. Willing to go above and beyond to make the whole booking process as stress-free as possible!
Sent by Julie Keddie
Milton Keynes 03/08/2018
Nothing is too much trouble in the search for the perfect itinerary no matter how many times we change things!
Sent by Anita Lee
Hampshire 21/06/2018
Melanie has been absolutely great in helping us find accommodation in given locations that always turn out to be exactly what we need, not to mention her help and guidance regarding the booking of our trips on a general level. Her enthusiastic and determined support never fails us, and her extensive knowledge and experience is very clear as she is always full of helpful hints and tips. I absolutely do and have recommended her to friends and family, and will continue to do so. Thank you Melanie.
Sent by Kelly Hale
Woking 20/06/2018
My husband and I have recently returned from our honeymoon in Tanzania and Zanzibar, and it truly was a trip of a lifetime. The service we received from Mel in the booking and execution of this trip was nothing short of outstanding. Mel provided us with her knowledge and expertise in putting together the perfect itinerary, and guided us every step of the way. We also really appreciated the personal touches that Mel arranged for us through her extensive network. Any questions we had were answered promptly regardless of the time of day, and Mel also seemed to anticipate the questions we didn't ask and provide us with answers! Mel has a very confident and passionate approach to her work, which instantly puts you at ease and builds on the excitement for your trip. We felt very reassured knowing that Mel understood our needs perfectly and had every detail under control. Therefore, it should come as no surprise that I wouldn't hesitate to recommend Mel, and we are already looking forward to working with her on our next trip!
Sent by Deborah Luke
Surrey 18/06/2018
I don't like package holidays and I find it very time consuming dealing with these things myself.so I turned to Melanie for help. I gave her a small brief and I found Melanie extremely helpful, patient and knowledgeable in her chosen field. Her time response was on spec getting back to me very quickly with more than one option and pricing. A very straight forward process using this company I would, have and will recommend her to my friends and family
Sent by Roy Turner
Surrey 18/06/2018
Melanie is super efficient and can’t do enough for you, an absolute star.
Sent by Kay Adams
Claygate 18/06/2018
Melanie always goes beyond the call of duty to ensure her customers get the best booking experience and the best holiday and I have no hesitation whatsoever in recommending her
Sent by Deborah Luke
West Molesey 25/03/2018
I don't like package holidays and I find it very time consuming dealing with these things myself, so I turned to Melanie for help. I gave her a small brief and I found Melanie extremely helpful patient and knowledgeable in her chosen field. Her time response was on spec getting back to me very quickly with more than one option and pricing. A very straight forward process using this company. I would, have and will recommend her to my friends and family.
Sent by Lara Jelliff
Portsmouth 02/01/2018
Mel has provided us with a truly personalised service and is swiftly sensitive and efficient to meeting all our needs - fantastic, thank you!
Sent by Victoria Hayward
Romsey 02/01/2018
Mel was super fast and efficient, very helpful and used her knowledge of the travel industry to our advantage. Would use again and reccommend to anyone!
Sent by Claire Quinn
Hersham 12/10/2017
Very thorough research and support given at the planning stage.Very prompt service with documentation.I have recommended the company to others.
Sent by Rina Montague
Finchley 12/10/2017
Great service, all our wishes and more taken into consideration.
Sent by Jenni O'Connell
Hampton 12/10/2017
Mel is totally Brilliant. She once again booked us another dream holiday and she spent hours searching for the perfect hotel for our family with the particulars and budget we had. She even checked availability every hour to get the 2 rooms we required.The best.
Sent by Julie Keddie
Milton Keynes 10/10/2017
The most helpful travel agent I have dealt with.
Sent by Kay Adams
Claygate 10/10/2017
In my dealings with Melanie I have always found her to be highly professional, friendly, efficient and she always delivers exactly what I want in a holiday. So much so I wouldn't go anywhere else for my travel arrangements.
Sent by Wendy Cerullo
Wallton On Thames 19/09/2017
Fantastic service, very helpful. Listens to my needs and delivered amazing customer service. Won't go anywhere else to book my holidays.
Sent by Wendy Cerullo
Walton on Thames 06/02/2017
If there was a higher number to rate your service I would give it absolutely fantastic 1st class
Sent by Riccardo Florio
Walton on Thames 06/02/2017
I would say that "most likely" has resulted in already recommended to friends and family. Melanie's help in planning and securing not just a holiday but planning a very special occasion. The regular updates combined with the knowledge of the travel industry made me feel at ease and that I certainly made the correct decision. Thank you.
Sent by Carole Harper
Addlestone 06/02/2017
most helpful and patient.an overall excellent experience
Sent by Joanna Foster
Walton On Thames 06/02/2017
Melanie is fantastic at her job. So helpful will be in touch with her again to help plan our summer holiday
Sent by Natalie Parsons
Chertsey 06/02/2017
Melanie is extremely, helpful, informative and has always given first class service. I have and will continue to recommend Melanie to friends, family and colleagues without hesitation.
Sent by Claire Quinn
Wallton On Thames 06/02/2017
Very thorough research and support given at the planning stage.Very prompt service with documentation.I have recommended the company to others
Sent by Anna Woodgate
Walton on Thames 06/02/2017
have never experienced such good and professional service
Sent by Alison Fidler
Sunbury on Thames 06/02/2017
Melanie was fantastic took a stressful situation away and just organised everything down to the minor detail. Very professional and very personable
Sent by Amy Mitchell
Walton on Thames 06/02/2017
Melanie went above and beyond to ensure our trips in Hawaii were exactly what we were looking for. The whole experience was hassle free and she made our trip so memorable :) It really was the holiday of a lifetime!
Sent by Richard Batchelor
Wallton On Thames 23/05/2016
Found the whole experience very painless. Melanie worked extremely hard to help us find the holiday we wanted. Many thanks
Sent by Brenda Nolan
London 23/05/2016
A very efficient and personalised service. Impressive!
Sent by Janine PrenticeWeybridge
Weybridge 23/05/2016
Melanie was extremely helpful and her friendly service took the stress out of booking a holiday we had to arrange at fairly short notice. Thank you.
Sent by Julie Hawkins
Walton On Thames 23/05/2016
I have been so pleased with Melanie's professional help, advice and service, that I had no hesitation in immediately recommending her to family and friends
Sent by Ursula Cochrane
Chilgrove 23/05/2016
Melanie was certainly on the ball. Answered our questuins and amended our itinerary to suit us. Highly recommendU and S
Sent by Lieanna Cerullo
Walton On Thames 23/05/2016
This is the second hoilday I have booked with mel she is wonderful and makes it her priority to find the best hoilday for you . Very happy customer , I recommend her to all my friends and family
Sent by Joanna Foster
Walton On Thames 23/05/2016
Very impressed excellent service will definitely use again and will recommend to friends
Sent by Kay Adams
Claygate 20/05/2016
The most professional travel agent I have ever used, always great service, nothing too much trouble, I won't go anywhere else now.
