Natalie has been wonderful, this is the second holiday I have booked with her.

I was widowed last year, and before that happened my husband took care of all our travel arrangements, so I was somewhat naive when it came to organising a long haul holiday. I found Natalie so approachable and friendly, nothing was too much trouble. She has given me the confidence to do it again - I am going to India in February.

Thanks to Natalie, I would highly recommend her.

Mrs Barbara Joseph, Shillingstone, Dorset

We had a small window of opportunity to go to the Galapagos Islands at fairly short notice. There were loads of advertisements on the web, but the trouble was, which one to pick, and was it going to be all it claimed it to be? It felt a bit like pinning a tail on a donkey while blindfolded. We turned to Natalie for some insider advice and recommendations, and ended up with a superb holiday comprising a day in Guayaquil, 7 nights onboard an extremely well appointed "yacht" and a final 2 days in Quito. Natalie took the guesswork out of the equation for us and we set off in full, well founded confidence that we were in for a terrific holiday.

Mr and Mrs Adrian & Kathy Holmes, Worcester

I could give loads of examples of how Natalie has helped with family holidays and planning buisness trips, but I can sum her help and advice up in five words.

'Nothing is too much trouble!'

It is a refreshing change to get brilliant customer service everytime.

Mr Stuart Arnott, London

Natalie is extremely efficient and I think probably saved me weeks of time researching quite a complex trip, which I am sure saved us money in the process. I highly recommend taking advantage of Natalie's breadth of experience and I will now save myself the bother of sorting out independent travel arrangements, which is what we normally do and hand the problem over to Natalie!

Mrs Janet Ferguson, All Stretton

Nothing is ever too much trouble, no matter how big or small the request. "Leave it with me" are words I hear Natalie say and I know I can. We are not a straight forward family and have extra needs. Natalie takes care of all these in a very professional and efficient manner and just leaves me looking forward to a much needed break.

Mrs S Hutchings, Minehead

Natalie has been my family's travel agent for the last 15 years. She is fantastic and nothing is ever too much trouble for her - she always goes more than the extra mile. She is very helpful, knowledgeable and efficient - all in all a great pleasure to deal with. I can highly recommend Natalie's services.

Mrs Sue Baker, Minehead

Will continue to book through Natalie as she always goes that 'extra mile'. Even thinking ahead - for instance, finding out coach times and cost even though I hadn't enquired when I was looking for a flight. Thoroughly recommended!

Mr and Mrs Richard and Chris Burnell, Watchet

We have known Natalie for a number of years and have valued her knowledge and experience of the travel industry. When we need advice she always provides the help we are looking for.We also know we can trust her and she understands the type of holiday we are looking for.

Mr and Mrs Alan and Alison Brewer, Taunton

Natalie Poat was recommended to me by a friend, and I cannot speak highly enough regarding the service she has offered. My husband and I have used Natalie to book several long haul trips, including airport parking etc. For the last two years every detail has been sorted in an extremely efficient and totally hassle free way.

With everyone choosing to use the internet and find “deals” I would tell them all not to bother and just ring Natalie! Everything that would take me hours looking into, she seems to do in record time and is no more costly. The peace of mind I get is also invaluable as I do not have to worry about all the separate details of flights/transfers and hotels.

The true test of a fantastic service is always when there is a problem. When we found ourselves at a hotel that did not match the standard we expected, we called Natalie and the situation was resolved within 24 hours, with the minimum of fuss. If we had booked that holiday by ourselves, I am sure the outcome would not have been as successful.

I am looking forward to booking our next holiday with Natalie shortly.

Mr & Mrs Gary Dewhirst, Minehead, Somerset

The service supplied prior to the point of confirmation was extensive and covered all of the identified requirements.

The advantage of the service offered by Natalie is that you can keep reviewing options put forward until your ideal holiday is found and then you just sit back whilst someone else does the hard work of making all the arrangements and I mean all.

Mr Adrian Dyer, Minehead

My family have been booking their holidays through Natalie for over 10 years now, and we have never been disappointed with the results.

Natalie takes away the troubles of organising your vacation, by offering you a complete service from the time you first make contact with her to the when you get back through the front door!

Every angle is covered to ensure that you get the maximum from your holiday, whatever your requirements may be.

Mr Ian Price, London

Natalie has been helping us with our holidays for 8 years. She understands what type of holiday we want and what kind of accommodation we like. We have never been disappointed with any of our holidays booked with Natalie and we continue to use her services even though we have moved to Australia. Love her!

Mrs Libby Dean, Adelaide South Australia

Natalie is fantastic, couldn't put in to words how helpful, patient and knowledgeable she is. I would recommend her to anyone and have been! I will be booking with her in future for sure.Thanks again Natalie.

Mr Rob Arnott, Portsmouth

I recently have booked a trip for next year with Natalie and although I had a general idea of where I wanted to go and what I wanted to do, after speaking with Natalie and the information she gave me, she ensured that my trip was tailored to my personal needs. She has also given me all the information, and more, on available excursions whilst I am away. Now all I have to do is choose the ones that best suit me.

Mr Stephen Plenty, Minehead

Natalie handles everything you ask for perfectly. Her attention to detail, hunting for the best deal and coming up with clever suggestions is unparelled. Travelling or holidaying is that bit easier when she is dealing with it for you.

Mr Benjamin Emms, Nailsea

Natalie has been organising our holiday for several years now. She is just the loviest person and nothing is ever too much trouble for her. She always comes up trumps with our holidays and we always feel relaxed when we book through her. We know that if we were to ever have a problem she would always be on the other end of the phone to help. She is very caring and we always look forward to the postcard she sends us on our return. We wouldn't book with anyone else!

Mrs Michele Paviour, Dunster

Natalie has arranged a couple of holidays for us - the first one being a round the world trip with a difficult itinerary that I hadn't been able to organise by myself, but Natalie did! She found us flights and hotels, she managed to get us upgraded seats on a couple of long-haul flights and she even managed to save us quite a lot of money against published prices. I don't know how she did it.

This year she organised a trip to Madeira for us where we had great flights and a superb hotel. We even had fantastic weather and we wonder if she had something to do with that as well!

Thanks Natalie.

Mr Bill Peters, Carhampton

Natalie has arranged our holiday for several years now. It is a great service and takes the pressure and stress out of booking and research. I know that I can contact Natalie if we need help when away, which had to do a couple of years ago, and she will be on the case immediately. I would recommend her service to anyone looking at booking a holiday.

Mrs Lesley Struck, Minehead

Natalie is an outstanding travel agent and her attention to detail is fantastic. Nothing is too much trouble for Natalie and her kind and caring manner make her the best travel agent we have ever dealt with. I would have no hesitation in recommending Natalie to everyone we know as she has been fortunate to have travelled the world and can pass on her knowledge. Natalie also sent us a message to say 'have a good holiday' before we went, contacted us to see how our trip went,after our return, and also sent me a birthday card for my birthday yesterday! I do not think anyone could ever beat this very charming attention to detail. Thank you Natalie, our trip was all the better for you arranging it.

Mrs Vanessa Treloar, Minehead

“Natalie’s personal care and service make organizing a break or holiday really easy and she combines this with great attention to detail. Her patience is a definite virtue!”

Mr John Allen, Painswick Stroud

I seriously doubt that I and my husband would undertake a foreign holiday if Natalie was not there to organise and make all the arrangements that would need to be done for us. As pensioners we need that little bit extra to remove all the worry's and make it possible to enjoy our annual break. She is a complete professional and lovely as well

Mrs Diane Brewer, Minehead

Natalie is the best, nothing is to much trouble, no matter what holiday you book, you"ll be in very safe hands,

Mr niall bowley, minehead

Natalie has used her experience to get us exactly the right holiday this year. Wanting a good value holiday in Algarve somewhere quiet but accessible without the need for a car. Natalie obliged and found just the right destination and apartments close to shops and amenities but not on top of everything situated in a semi rural area close to the sea. Atttention to detail great. Thanks again

Mr & Mrs Sheila and Simon Keeling, Stafford

Natalie. May I just thank you for finding for me the most perfect hotel in Rome. More than that however, I would like to put on record that I find your interest in and ability to meet my overall vacation needs is at a standard that I have not experienced before. Your service makes me smile and I look forward to arranging many more vacations through you.

Regards

Malcolm Gray

Mr Malcolm Gray, Weston-Super-Mare

Nat provided me with all the assistance that I required and in a very profrssional and prompt manner. Nothing was too much trouble for her even when I kept adding certain requirements for my holiday! I cannot recommed Natalie highly enough.

It is always a pleasure doing business with her.

Mr Dave Spence, Watchet

I use Natalie for all my holidays. you receive the best value holiday

and the best service I have ever received when booking a holiday.

Everything is taken care off and you have no worries about anything, even the tickets for your luggage are filled out for you.

I would well recommand her service to anyone.

Bec

Miss rebecca jane, carhampton

Natalie, a note to say thanks a million for arranging a truly once in a life time trip to Las Vegas. Yes, indeed the highlight was most definitely the Helicopter trip to the Grand Canyon - just awesome! The DVD of the trip is a must to purchase, Mum loved her birthday treat! Once again thanks a million and I would have no doubt in booking with you again. Kind regards Helen Power.

Ms Helen Power, London

I have arranged ski trips for 18+ years (groups of 6 to 24). I first used Natalie in 2006, when you find a good thing you stay with it. She always provides an excellent service, good advice/recommendations. The changes you get with big groups she takes in her stride, removing the anguish I used to have.

I recommended Natalie to several friends, with last minute disasters; she resolved them all.

Miss Susan Ellis, Bromborough, Wirral

Natalie has arranged many holidays for us. We are most grateful for her excellent planning, cheerful reassuring phone calls and emails...we wouldn't go anywhere else now!

Mrs Mary Randle, Minehead

Natalie has always given her full attention to every detail of any holiday that I have enquired about and the service you receive makes you feel special.

Mrs michele webber, minehead

Natalie has been great again, researching the best options to suit our demanding expectations and needs for our ski holiday this winter. We very much appreciate the attention to detail and high communication and customer care standards that Natalie consistently and reassuringly provides for us.

Mr & Mrs Martin Lock, Taunton

Natalie has booked many holidays for us over the past few years and each one has been a complete success, thanks to her expert knowledge and efficiency. The service she offers to us and to the many friends who we have recommended has been nothing short of exceptional. She takes the frustration out of organising what can sometimes be quite complex requirements and we are able to relax and enjoy!

Mrs Helen Whyte, Butleigh

Natalie is amazing! We book all our holidays through her as she always provides a first class, hassle free service. If ever there are any issues with hotels or flights she is always there to sort things out for us, enabling us to continue enjoying our holiday. Natalie is also very knowledgeable about holiday destinations across the world and has introduced us to many new spectacular places.

Miss Sue Munslow, Crowthorne

We have booked several holidays with Natalie, she has always been very professional giving us as many options as possible. Nothing is ever too much trouble. I am always recommending Natalie to my friends.

Mr & Mrs Denise Tregillis, Plymouth

Natalie has the ability to make you feel special - as if your trip is the only one that matters to her when you know that she is probably dealing with hundreds of customers! She gives excellent information, gets you the best deals, is always there when you need her and her attention to detail is second to none. She is always positive and cheerful and always phones back when she says will. A real asset!

Mrs hilary May, Minehead

Natalie has arranged many transatlantic flights for us. We travelled to the US in November, to see our new great-grand-daughter. As usual, Natalie's arrangements for flights and accommodation were perfect. As age catches up with us, we are getting a little more anxious about travelling, but Natalie is always there with reassurances and research so that there are no nasty surprises.

Mr & Mrs Frank Cummings, Timberscombe, Minehead, Somerset

Thank you for providing a really excellent service - and its not often that I'm moved to say that as I have such high standards! It's always a challenge to do this stuff - the stuff that we know we should, but never seem to get around to!

Will certainly come back to you in the future. (I forgot to add that I shall also be recommending you to friends)!

Ms Sharron Taylor, Sheffield