My name is Caroline, your personal Travel Counsellor. I live in the beautiful city of Salisbury in Wiltshire.
I have travelled extensively over the years and have been lucky enough to visit some truly fabulous destinations around the world including India, Russia, America, South Africa, Iceland, Canada, Europe, and many islands in The Caribbean.
Planning, researching, and booking a holiday can be a time-consuming and stressful process. However, by talking to you and finding out about your preferences and 'must-haves', you can leave me to find you a perfect and truly bespoke holiday experience, whatever your budget. As travel restrictions change on a regular basis, it is good to have a 'real human travel agent', who knows and understands what the guidelines mean, looking after you and keeping you abreast of all the changes. I promise exceptional service and attention to detail giving you piece of mind knowing that, with me, you are in good hands.
Whether it is organising a family holiday, a honeymoon, a ski trip with friends, a romantic weekend away in the UK or abroad, a round-the-world ticket, a cruise, car parking at the airport, lounge passes, restaurant reservations, or perhaps a group/school trip abroad, then I can help. If you, or any of your party, have additional access or mobility needs, however severe, then I can ensure that all necessary steps are taken to ensure a smooth and dignified holiday experience for everyone.
I am also able to look after you and your company if you have any business travel needs, whether that be in the UK or further afield.
Every holiday booked is 100% financially protected through the Travel Counsellors Trust - no ifs, no buts, no excuses. Ensuring my clients safety is of the utmost importance, so it is comforting to know that our Duty Office works around the clock monitoring events around the world.
I am happy to chat to you over the phone or visit you at any time, including evenings and weekends. You will also have access to the latest technology through the 'myTC' app which keeps your travel documents in one place and is easily accessed on a mobile phone or tablet.
As we currently find ourselves in 'unusual' times, it is comforting to know that, if for some reason your plans are forced to change, you can leave me to contact the airline/suppliers and arrange for any monies to be refunded.
I am so looking forward to creating your next dream holiday and getting to know you better.
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:-
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
05 September 2021
My husband and I have recently returned from a trip to Portugal. Here are the steps we took to ensure a hassle-free exit from, and re-entry to, the UK. Note that there may be alternative rules for different destinations. 2 weeks before departure - we ordered an antigen test that we took with us to qualify for re-entry to the UK and we booked pre-departure test at our local airport 48 hours before departure. We also ordered our Day 2 test for when we arrived back into the UK. 48 hours before departure - we took an antigen test at...
29 May 2019
Are you active and love the outdoors? Are you inspired by travel, destination immersion and like educational experiences? Well, expedition cruising might be just what you are looking for. Your trip will be filled with adventure, conservation, education and out-of-this-world excursion experiences. There is a lot of emphasis placed on visits made ashore, the wildlife and visiting remote destinations, many of which can only be accessed by smaller or specially built ships. Hurtigruten are launching two new expedition ships, one of which will be hybrid and powered with large battery packs to reduce emissions. They are also the first...
06 March 2019
I was delighted to have been invited to MSC Bellissima’s star studded launch event last weekend. Arriving at the port of Southampton by car, I speedily proceeded through security and on to the ship, leaving my suitcase in my well-appointed deluxe balcony cabin. Wow! What an amazing spectacle. The ship is seriously glitzy with a fantastic Swarovski staircase in the middle of the ship, linking decks 6 and 7. There are 10 restaurants to choose from including 5 speciality restaurants; I sampled some amazing food at the wonderful Kaito Teppanyaki restaurant where the food is cooked in front of you. The...
21 November 2018
Have you considered South Africa for your next trip? It offers a diverse range of activities in its nine provinces; from safaris and shipwrecks to vineyards and Robben Island, where Nelson Mandela was incarcerated for 18 of his 27 years. Getting there - British Airways flies direct to Johannesburg and Cape Town and is the only European carrier to fly direct to Durban. It offers seats in World Traveller, World Traveller Plus, Club World and First Class, so will have a cabin class to suit every budget. There are over 60 direct flights from the UK to South Africa every week...
22 October 2018
I was lucky enough to be invited by Fred. Olsen Cruise Lines™ to experience 5 nights on board Boudicca as part of their Arabia cruise at the end of September. It is so helpful going on these trips because, when I am asked about a trip and/or destination, I can give you independent and honest advice about where to go and what to do. I took the coach to London Heathrow to board a British Airways overnight flight to Muscat, in Oman. Walking out of the terminal building 7½ hours later was a pleasant shock to the system as it was...
17 September 2018
My husband and I have wanted to visit Vietnam and Cambodia for a long time, so we were very excited when I actually got around to booking our own holiday with AmaWaterways. We flew Business Class with Emirates, so our experience started from the moment our complimentary chauffeur-driven airport transfer collected us from our front door (there is a 70-mile as-the-crow-flies mileage limit for London Heathrow and Gatwick; additional miles are paid for separately). Our first flight was on an A380 to Dubai, we then transferred to a 777 bound for Bangkok. Our final flight was to Siem Reap where we...
19 April 2018
We departed from Gatwick on an Easyjet chartered flight. Because Caroline had booked our seats we sat together near the front. The flight took 3.5 hours and, following a 15-minute bus transfer from Kittila to Levi, we were quickly in our hotel. We arrived 170km north of the Arctic Circle in Levi, Lapland. The hotel room was excellent. It was a family room with a second double bed on the mezzanine floor. To our delight the en-suite included our own sauna and the room had an enclosed balcony. All the food was buffet style and I managed to eat plenty of...
26 July 2017
An early flight from London Gatwick got us into Marrakech Menara Airport around three and a half hours later. Stepping off the plane was like opening the door to a steam room, it was rather warm! The airport building was architecturally stunning with holes in the fabrication to allow pools of sunlight to filter through the Jali-style fretwork. We easily found our waiting transfer and 20-minutes later we had arrived at our Riad within the city walls of the Medina. Characterful, cool and inviting, the Riad, which means a traditional house with an interior garden or courtyard, had...
Sent in by K Pengelly
Ipswich, 08 October 2021
Caroline is an expert is her field. The knowledge, advice and information that she gave me for my trip was invaluable. I would thoroughly recommend, and definitely use, her services again.
Sent in by J James
Salisbury, 21 September 2021
Caroline has been managing our holiday booking throughout the COVID restrictions and we have eventually been able to go on holiday due to her knowledge and perseverance. She has kept us informed throughout, and the current holiday is exactly what we were after.
Sent in by H Saunders
ST. ALBANS, 15 September 2021
Caroline has been fantastic; we had to change our holiday plans last minute due to Covid. She rearranged our original booking without any fuss and even got us an upgrade. She quickly found us a selection of new options, saving us the headache of trying to find somewhere short notice. We've had a lovely week in Devon, thanks to Caroline's quick and efficient service.
Sent in by A Foster
Salisbury, 20 January 2020
The job title should be Fairytale Creation Director - as we give our wishes and Caroline grants them!
Sent in by Kirsty Dos-Santos
Romsey, 18 December 2019
Caroline was very efficient and speedy when booking my holiday. She kept in touch with me when away and was quick to help when any issues occurred. This was immensely reassuring. Caroline has a “can do” attitude and produces results. We had a great holiday and will definitely be booking another holiday through Caroline. Thank you for all your hard work.
Sent in by Ian Temple-Edwards
Salisbury, 21 November 2019
Very friendly and professional approach when making enquiries. Nothing is to much trouble to look into and we were given many alternatives. Great communication all the way through.
Sent in by L Jackson
Salisbury, 04 November 2019
Following a recommendation, my husband and I approached Caroline to assist us in finding our family a half term break. Caroline took the time to get to know our family and our requirements before giving us a couple of options to choose from. We have just returned from a wonderful week in Dubai in a hotel which was perfectly suited to our family (which includes a 3 month old baby) and our needs. On our return, we had a lovely note posted through our letter box - these little touches, coupled with the exemplary customer service we received means we will certainly return to Caroline to source our next break.
Sent in by A Blakemore
Bristol, 22 October 2019
Caroline has been amazingly helpful and made the arrangements for my business trip straight forward, with minimal fuss to make everything as easy as possible for me. It was so stressful trying to find flights online for the exact dates and times required and Caroline organised everything to be exactly as I needed. I was super happy with the customer service, and even have a full itinerary of my trip so I need not worry about a thing! Thanks so much Caroline, absolute life saver.
Sent in by C Robertson
Dorchester, 01 October 2019
We used Caroline’s services to book a family holiday in Tuscany, 12 people travelling from multiple UK airports and including small children. We have always made our own arrangements but the complexity of this trip, especially when working, meant that Caroline’s services were absolutely invaluable. She responded to the smallest request immediately, even late at night and at weekends, and was always professional and good humoured – nothing was too much trouble. This extended to during the holiday, providing sound advice when the plane carrying 3 of our party was diverted to a different airport due to bad weather. We highly recommend Caroline – she was brilliant!
Sent in by Sean Canham
Salisbury, 27 September 2019
We are off to South Africa soon and, although I have historically booked everything myself, I was so impressed with Caroline's help and, if I am honest, always get confused with flights, seating costs and baggage allowances. I even made an error with my car choices and, without any fuss, Caroline completely rearranged everything including an additional internal flight. Awesome! Caroline, thank you - you are a genius and I am happy to recommend your services to anyone, and everyone, I can!
Sent in by Sean Canham
Salisbury, 24 September 2019
I want to thank Caroline for the superb help that she has given me arranging at trip to Rome. We chatted about what was needed and POW, within a short period of time, I had fabulous options from which to choose. A little tweak here and there, which was no problem at all and done with a smile and bounciness that I have come to love Caroline for, and the holiday was booked; car parking at the airport, flights, hotel, private transfers to and from the hotel and excursions - all done efficiently, quickly and to the budget. The holiday ran like clockwise; brilliant!
Sent in by Hannah Saunders
St Albans, Hertfordshire., 24 September 2019
Caroline has been fab at tweaking the details of this trip to make it perfect.
Sent in by B W
Amesbury, 20 August 2019
Caroline was very professional and prompt with her research and also very flexible with regards to changing ideas! She took the stress out of researching good travel deals! I approached her because of her proven track record and positive feedback from previous clients.
Sent in by Sue Burwell
Salisbury, 30 July 2019
They say that patience is a virtue and that is certainly what Caroline had with our first ever experience using a Travel Counsellor. We will most definitely be using Caroline again, hopefully in the not too distant future!!
Sent in by Anne Dennehy
Reading, 08 July 2019
Thank you for being so patient with us as we kept making changes! I have already recommended you to a friend so hopefully he will be in touch.
Sent in by Laura Smith
Salisbury, 13 June 2019
Caroline was super helpful and friendly, she went out of her way to find us the perfect budget-friendly honeymoon and we are really looking forward to it!
Sent in by Kieran Chaplin
Salisbury, 24 May 2019
Caroline is caring and flexible when looking into the holidays and is willing to help out in any way possible, she's been amazing!!!
Sent in by Ruth Cliffe
Salisbury, 24 May 2019
Caroline was very professional and extremely helpful in booking my requirements, highly recommend her attention to detail.
Sent in by S Huffey
Amesbury, 28 April 2019
Caroline made me feel that I was her only client! She asked all the right questions so as to fine-tune our requirements, some of which were quite specific, She kept in constant contact with me regarding updates, and I felt confident that Caroline had it all under control, even making herself available over the Easter holiday weekend. The whole process was pretty seamless and involved almost zero effort on my part. Very much looking forward to our holiday in July. Thank you Caroline!
Sent in by S Fry
Basingstoke, 15 April 2019
Caroline was a big help booking our holiday. We contacted her on numerous occasions to ask questions/provide additional information and she always replied promptly.
Sent in by C Randle
Andover, 12 April 2019
I am a VERY difficult customer and having Caroline Treleaven is a godsend. I'm busy, dyslexic and impatient. She is professional, caring and good for my budget. She saves me time and money and I get amazing holidays.
Sent in by S Jones
Mere, Wiltshire, 07 March 2019
Fantastic service received - would highly recommend to others.
Sent in by B Eyre
Salisbury, 06 March 2019
Caroline gave us a first rate service when we were looking to book a 2-week holiday to Malta. Nothing was too much trouble and she came back with a number of options. She got us flights, accommodation, transfers and insurance exactly how we wanted them. A very big thank you to Caroline and we would certainly recommend her for her outstanding service.
Sent in by T Mynott
Coombe Bissett, Salisbury, 06 March 2019
Very helpful with prompt advice and attention to detail.
Sent in by Chris Jolly
Codford, Salisbury, 14 December 2018
Excellent care attention and support in all the important areas.
Sent in by Amanda Foster
Salisbury, 26 November 2018
Friendly, informative and efficient - what more can you ask!
Sent in by C T
Ringwood, 06 November 2018
We would like to acknowledge the excellent 8-day holiday arranged by Caroline. All pre-booking requests by us for hotel type, flight times, and transfers were dealt with most professionally and with great courtesy. All the written documentation had been prepared for us in good time and was clearly laid out for us to follow in a straightforward way. When we travelled at the appropriate times and dates, all the arrangements made for us by Caroline went smoothly and without any problems. The choice of hotel made for us matched our rather fussy requirements perfectly. We enjoyed our holiday, and this was in no small part attributable to Caroline for her carefully thought out itinerary and booking plans. We have no hesitation in recommending Caroline to any potential travellers looking for a bespoke holiday arranged to suit individual requirements efficiently and with very good customer care.
Sent in by Kieran Chaplin
Salisbury, 25 October 2018
Caro has been very flexible whilst we've been requesting our holiday plans as we weren't completely sure where we wanted to go and so we kept chopping and changing. In the end we decided on somewhere suggested by Caro that we hadn't even considered!
Sent in by J Kuhle
Burley, 05 March 2018
You never lost contact with me and were exceedingly diligent about all my details and wishes. Thank you very much Caroline.
Sent in by Helen M
Salisbury, 03 February 2018
Caroline is very patient and is always cheerful and happy to do whatever she can to help.
From the pristine white-sand beaches of Thailand’s idyllic islands to the sprawling wide-open roads of the USA; the historic and breathtakingly beautiful architecture of India to the crystal-clear turquoise waters of the Maldives – there’s a world of wonder out there and it’s just waiting to be explored.
Contact me on 01722 567540