Based in Salisbury

Caroline Treleaven

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

My name is Caroline, your personal Travel Counsellor. I live in the beautiful city of Salisbury in Wiltshire.

I have travelled extensively over the years and have been lucky enough to visit some truly fabulous destinations around the world including India, Russia, America, South Africa, Iceland, Canada, Europe, and many islands in The Caribbean.

Planning, researching, and booking a holiday can be a time-consuming and stressful process. However, by talking to you and finding out about your preferences and 'must-haves', you can leave me to find you a perfect and truly bespoke holiday experience, whatever your budget. As travel restrictions change on a regular basis, it is good to have a 'real human travel agent', who knows and understands what the guidelines mean, looking after you and keeping you abreast of all the changes. I promise exceptional service and attention to detail giving you piece of mind knowing that, with me, you are in good hands.

Whether it is organising a family holiday, a honeymoon, a ski trip with friends, a romantic weekend away in the UK or abroad, a round-the-world ticket, a cruise, car parking at the airport, lounge passes, restaurant reservations, or perhaps a group/school trip abroad, then I can help. If you, or any of your party, have additional access or mobility needs, however severe, then I can ensure that all necessary steps are taken to ensure a smooth and dignified holiday experience for everyone.

I am also able to look after you and your company if you have any business travel needs, whether that be in the UK or further afield.

Every holiday booked is 100% financially protected through the Travel Counsellors Trust - no ifs, no buts, no excuses. Ensuring my clients safety is of the utmost importance, so it is comforting to know that our Duty Office works around the clock monitoring events around the world.

I am happy to chat to you over the phone or visit you at any time, including evenings and weekends. You will also have access to the latest technology through the 'myTC' app which keeps your travel documents in one place and is easily accessed on a mobile phone or tablet.

As we currently find ourselves in 'unusual' times, it is comforting to know that, if for some reason your plans are forced to change, you can leave me to contact the airline/suppliers and arrange for any monies to be refunded.

I am so looking forward to creating your next dream holiday and getting to know you better.


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

My recent travel experience.

14 September 2021

My husband and I have recently returned from a trip to Portugal. Here are the steps we took to ensure a hassle-free exit from, and re-entry to, the UK. Note that there may be alternative rules for different destinations. 2 weeks before departure - we ordered an antigen test that we took with us to qualify for re-entry to the UK and we booked pre-departure test at our local airport 48 hours before departure. We also ordered our Day 2 test for when we arrived back into the UK. 48 hours before departure - we took an antigen test at Southampton Airport and got the certificate 15 minutes later. We filled in the Portuguese Passenger Locator Form and uploaded both forms to the airline which meant that we could then check-in for our flight. 48 hours before returning to UK - we took an antigen test (the one we had taken with us from the UK) and photographed the result and our passport page which we then uploaded to their site. We got the certificate in 4 hours so filled in UK (PLF) Passenger Locator Form and uploaded both to the airline so that we could check in. No later than 48 hours after returning to UK - we took our Day 2 test and dropped the swab in a sealed package in to a designated collection point, which in our case was a local pharmacy. 24 hours later we got the all-clear email. Important points: * all countries are different and rules do change frequently. * start preparing 2 weeks before. It is worth noting that you will need to take with you the reference number of your Day 2 test as it is required when you fill in the PLF before arriving back in the UK. * print everything as it is so much easier than flicking through your phone with a queue of people breathing down your neck! * queueing at London Heathrow to go through the eGates at passport control was no worse than any summer holiday arrivals. Please do talk to me, an independent travel agent for help and advice. You can call me on 01722 567540, or email me at Not only will I recommend the best options for your trip, but I will also happily help you through the bureaucracy above. Don't be dissuaded by the perceived hassle. It really is not that bad, and I am always here to help with any business or leisure trips you are planning.

Expedition Cruising with Hurtigruten

29 May 2019

Are you active and love the outdoors? Are you inspired by travel, destination immersion and like educational experiences? Well, expedition cruising might be just what you are looking for. Your trip will be filled with adventure, conservation, education and out-of-this-world excursion experiences. There is a lot of emphasis placed on visits made ashore, the wildlife and visiting remote destinations, many of which can only be accessed by smaller or specially built ships. Hurtigruten are launching two new expedition ships, one of which will be hybrid and powered with large battery packs to reduce emissions. They are also the first cruise line in the world to have banned all unnecessary single-use plastic, including straws. When you travel on a Hurtigruten Expedition voyage you will not just cruise past stunning scenery, you will immerse yourself in it and take part in exciting landings on small fleets of polar circles and zodiacs and then land on remote beaches for the ultimate exploration experience. Destinations visited by the Hurtigruten Expedition ships include Antarctica, Iceland, the Northwest Passage, North and Central America, Svalbard (Spitsbergen), Russia, Norway and South America. Whilst this type of cruising is not cheap, it will include the following; • An introductory Photography lecture to help you capture the stunning scenery you will experience. • Guidance from the Expedition Team with experts on hand for each itinerary. • A programme of activities designed to immerse you in every destination including onshore exploration. • A science programme designed to teach you about the environment you are visiting. • All meals with ship beer, wine, soda and mineral water in all restaurants with meals. • Complimentary wind and waterproof jacket. • Loan of boots, trekking poles and all equipment (not hats, gloves or scarves). • During the day you might find yourself kayaking, snorkelling, whale watching, stand up paddle boarding, visiting UNESCO sites, beach cleaning, hiking, dog sledging, visiting National Parks; in fact Hurtigruten offers over 300 excursions on 4 different continents, you will be sure to find something that suits you! If you are concerned that the ship will be a bit basic and be lacking in comfort and amenities think again! The Expedition ships carry between 100 and 530 passengers with a range of accommodation, including accessible cabins, from inside cabins to expedition suites, all of which have en-suite facilities. At the end of the day, after a casual or fine-dining experience, you can look forward to snuggling under a soft duvet in your cabin. Some of the facilities on some of the ships include floor to ceiling windows, two-storey panoramic lounge areas, inside and outside observation decks, an infinity pool, a gym and a hot tub! There is low-key evening entertainment which usually takes the form of a recap of the day’s activities and a presentation of tomorrow’s programme or maybe sitting in the lounge with your new expedition friends watching the stunning scenery pass by. An expedition cruise is definitely on my bucket list; I rather fancy the most remote continent - Antarctica which is the coldest, driest, highest and cleanest continent on Earth. I would love to get close to icebergs and encounter penguins, seals and whales in their stunning natural habitats. I might even do a polar plunge, but then again, I might not! If this type of cruise ‘floats your boat’ please get in touch as I would be delighted to tailor-make a trip to suit your requirements. You will have the most amazing holiday with memories to last a lifetime!

MSC Bellissima

15 March 2019

I was delighted to have been invited to MSC Bellissima’s star studded launch event last weekend. Arriving at the port of Southampton by car, I speedily proceeded through security and on to the ship, leaving my suitcase in my well-appointed deluxe balcony cabin. Wow! What an amazing spectacle. The ship is seriously glitzy with a fantastic Swarovski staircase in the middle of the ship, linking decks 6 and 7. There are 10 restaurants to choose from including 5 speciality restaurants; I sampled some amazing food at the wonderful Kaito Teppanyaki restaurant where the food is cooked in front of you. The Marketplace Buffet Restaurant is open 20 hours a day so if you become peckish late in the evening after a show or boogie in the disco, then you can pop in for some late-night dining! There are an impressive number of bars, cafes and lounges, 20 in total including 5 outdoor bars, so there is sure to be something to satisfy every mood and taste. Many of the venues have live music or comedy so are the perfect place to catch up with friends and family, or perhaps just a quiet drink with your travelling buddy. I have to say that two of my favourites were the Champagne Bar - it is located on deck 7 close to the central Swarovski staircase and there was a great atmosphere and lots going on around, and the Sky Lounge - a fantastic place to sip a cocktail or enjoy an after-dinner aperitif. I went on a fact-finding mission and saw some amazing entertainment venues. These include the world-famous Cirque du Soleil at Sea where artists perform 6 nights a week in the Carousel Lounge and the London Theatre where Broadway-style shows are presented twice nightly. There is also an indoor promenade, the Galleria Bellissima which is 96 metres long and houses, at 80 metres, the longest LED screen at sea showcasing amongst other things monuments, natural beauty and space travel. Here you will find many boutiques offering watches, clothing and beauty products, to name but a few. What about the children and the ‘big kids’ amongst you? MSC Bellissima offers 5 children’s clubs ranging in age from babies and toddlers up to 17-year olds, the latter having their own dedicated area allowing them independence. Additionally, there is a bowling alley, a Formula 1 simulator, a virtual games arcade and an interactive cinema - all designed for the family to enjoy together. If you are looking for some ‘me time’, there is an incredible spa offering more than 150 massage and body treatments as well as a thermal area. Ladies, and gentlemen, can be coiffed and groomed in dedicated rooms ensuring that you are always looking wonderful! There is also a fully equipped gym. I was able to see a variety of cabins, 70% of which have a balcony. Some cabins have a shower over the bath whilst others have a shower only. Each cabin has ZOE, an interactive intelligent assistant designed to help guests by answering hundreds of frequently asked questions, in seven languages. She can also help reserve restaurants and excursions and you can also check your bill. On board MSC Bellissima there is an exclusive area, the MSC Yacht Club, where guests can enjoy the luxury of being part of a private club whilst also enjoying access to the rest of the ship and all the facilities that the ship has to offer. Each of the 95 Yacht Club Suites have their own 24-hour butler service and have exclusive access to the Top Sail Lounge, a private restaurant and a large outdoor area with pool, whirlpool, bar and cabanas. MSC Bellissima really does have something for everyone, including three different cruise experiences allowing you to choose base on your requirements; Bella is for guests looking for a pleasant stay and good value for money, Fantastica is for those wishing for extra comfort and flexibility with dining times whilst Aurea is for passengers wishing for a truly relaxing experience and all-inclusive comfort. I would recommend this wonderful ship to families, as there is so much to do, and to those looking for a more relaxed experience offered by the MSC Yacht Club.

South Africa

21 November 2018

Have you considered South Africa for your next trip? It offers a diverse range of activities in its nine provinces; from safaris and shipwrecks to vineyards and Robben Island, where Nelson Mandela was incarcerated for 18 of his 27 years. Getting there - British Airways flies direct to Johannesburg and Cape Town and is the only European carrier to fly direct to Durban. It offers seats in World Traveller, World Traveller Plus, Club World and First Class, so will have a cabin class to suit every budget. There are over 60 direct flights from the UK to South Africa every week including Virgin Atlantic, South African Airways and KLM. Most of South Africa is in the same time zone as the UK, although at most it will be two hours, so no jet-lag! Visas are not required, although you need to have at least two blank pages in your passport. There are only two National Parks in South African that are situated in Malaria risk areas, the Kruger National Park and Mapungubwe National Park. It is therefore very easy to avoid taking such medication by visiting one of the many other game parks that abound in this country. There are three capitals in South Africa; Cape Town - the legislative capital and where you can find the Country’s Parliament, Bloemfontein - the judicial capital and Pretoria - the administrative capital. The weather - it rarely gets too hot or cold and the sun shines most of the time allowing you to make the most of your time. • Spring - September to November • Summer - December to March • Autumn - April and May • Winter - June to August Sights, activities and experiences - you may choose to combine the iconic Blue Train from Pretoria to Cape Town for a truly memorable five-star experience and see some of South Africa’s spectacular scenery with a self-drive along the south coast Garden Route from Cape Town to Port Elizabeth. Or perhaps you seek more adventurous activities and would prefer to take the 216-metre plunge from Bloukrans Bridge, the world’s highest bungee jump or experience shark cage diving south of Durban; the list is endless. No trip to Cape Town would be complete without a trip to Robben Island and a cable car ride up Table Mountain. There are also numerous world-class golf courses; there are 20 along the Sunshine Coast alone! Wildlife - South Africa is one of the top game-viewing destinations in the world, several of them offering the opportunity to see the Big Five – rhinoceros, leopard, elephant, lion and Cape buffalo. You can also experience the Marine Big Five – whales, sharks, penguins, dolphins and seals. Other wildlife attractions include crocodile and hippo tours, whale watching in Hermanus, bird watching, seeing meerkats in the Kalahari or spotting black mane lions. Accommodation - the range of accommodation available is vast and there will be something for every budget, from award-winning five-star luxury lodges to great value for money budget properties. Infrastructure - South Africa has excellent transport networks, whether that be by road, train or plane. It has safe drinking water almost everywhere, numerous ATMs countrywide and mouth-watering eating experiences.

Muscat, Khasab,Doha and Abu Dhabi

20 November 2018

I was lucky enough to be invited by Fred. Olsen Cruise Lines™ to experience 5 nights on board Boudicca as part of their Arabia cruise at the end of September. It is so helpful going on these trips because, when I am asked about a trip and/or destination, I can give you independent and honest advice about where to go and what to do. I took the coach to London Heathrow to board a British Airways overnight flight to Muscat, in Oman. Walking out of the terminal building 7½ hours later was a pleasant shock to the system as it was much warmer than I had anticipated. As the ship had not yet docked, I was taken to a lovely hotel, the Grand Millennium, to have a sumptuous breakfast. A couple of hours later I was on board the ship in my Junior Suite which included a lovely fruit basket and complimentary water which was replenished daily. I decided to explore the ship and was able to visit the bridge and have a chat with the captain. All the food onboard was of an exceptional quality, very tasty and beautifully presented. I was a little worried that I would return rather heavier than when I boarded the ship and was relieved to see a small, but perfectly formed, gym on the top deck. The ship also has a spa – I had a deep tissue massage and was aware of the masseuse kneeling up my back! There are three salt water pools, one of which is an endless pool, and two hot bubbling Jacuzzis along with plenty of sunbeds to watch the Arabian coastline pass by, and to have a cocktail. My schedule was jam-packed; on my first full day I visited the Sultan Qaboos Grande Mosque in Muscat which covers 416,000 m² and can hold up to 20,000 worshippers! The Mosque is adorned with beautifully colourful mosaic patterns and a single piece carpet that was once the largest in the world covering 4,343 m². I then went to Muttrah Souq, a vibrant delight of colour and smells from the spices which were a pleasant assault to the senses. It was a perfect place to become absorbed by the local bustling commerce with shops stacked high, and sellers coaxing locals and tourists in to look at their wares. Having gone to the Bait Al Zubair, a private museum that houses many Omani artefacts including weapons, jewellery and clothing, I moved on to the old fishing village of Sidab where the official residence of Sultan Qaboos, Al Alam Palace is found. It was a palace like no other that I have seen as it looked rather space age! We sailed from Muscat during the afternoon and arrived in Khasab the following morning. Dubbed the ‘Norway of Arabia’, I opted to explore the magnificent Omani Fjords onboard a beautifully traditional wooden dhow boat and was rewarded by dolphins swimming majestically alongside; it was a truly memorable and magical experience. Having sailed overnight, our next port of call was Doha, the most populous and fastest growing city in the state of Qatar. The contrast between the old (dhows and traditional souqs) and new (commerce and hospitality buildings) was rather striking and highlighted the diverse nature of the city. I also visited the newly opened Museum of Islamic Arts which showcases manuscripts, ceramics, textiles and much more from three continents. My final destination was Abu Dhabi, the capital city of the United Arab Emirates. The name dhabi means Arabian gazelle and these were once found in abundance here, hence the city’s name. I visited the Sheikh Zayed Grand Mosque, a resplendent piece of architecture to peace and brotherhood which can house an astonishingly large 40,000 worshippers! Disappointingly, my time onboard the recently refurbished Boudicca came to an end. I met so many lovely people on board who had also thoroughly enjoyed their trip. Several passengers were doing back-to-back cruises, anything up to 180 days, a perfect way to escape the slightly cooler climes of the UK! Have a look at my Facebook page to see a short video clip of my trip to Arabia.

Charming Cambodia and Vibrant Vietnam

18 September 2018

My husband and I have wanted to visit Vietnam and Cambodia for a long time, so we were very excited when I actually got around to booking our own holiday with AmaWaterways. We flew Business Class with Emirates, so our experience started from the moment our complimentary chauffeur-driven airport transfer collected us from our front door (there is a 70-mile as-the-crow-flies mileage limit for London Heathrow and Gatwick; additional miles are paid for separately). Our first flight was on an A380 to Dubai, we then transferred to a 777 bound for Bangkok. Our final flight was to Siem Reap where we were picked up and taken to the 5* Sofitel Angkor Phokeethra Golf and Spa. We were up at 04:15 the following morning to watch the sun rise over the breath-taking Angkor Wat. It was almost pitch black when we arrived at the UNESCO World Heritage Site, also known as the ‘City of Temples’, but the dawn soon made an appearance, with the sun rising over the darkened peaks of the temples; what an amazing spectacle. The religious buildings looked incredible in the morning light and showed the true majesty of the archaeological site. After such an early morning, the rest of the day was spent unwinding by the pool! The next day we transferred to AmaDara, our ship and home for the next seven nights. With a maximum of 124 passengers, the ship never felt crowded and there were always lots of relaxing spaces where one could read a book or simply watch the world go by. Our stateroom was spacious, beautifully decorated in French Colonial style and benefitted not only from a French balcony but an outside balcony too. The ship offered Vietnamese and Cambodian cuisine as well as traditional Western dishes, all of which were superbly presented. Unlimited wine was available with lunch and dinner whilst house spirits, beers and soft drinks were available throughout the day. We visited some amazing places including silk, rattan mat and rice paper factories, floating villages, local markets, an English-language school (sponsored by AmaWaterways) where the children read to us and then sang a farewell song and a Buddhist monastery where we received a special blessing. We also took several rickshaw rides (they were often the easiest and least congested way of getting around Phonm Penh), an oxcart ride, a trishaw ride, just as the heavens opened, and visited a sweetcorn-farming family at their immaculate house in a small village, known as Evergreen Island. Visiting the Killing Fields and the rather grim Tuol Sleng S21 detention centre in Cambodia, the War Remnants Museum and the Cu Chi Tunnels in Ho Chi Minh City bring to life the atrocities that took place in the 1970’s but also shows the resilience of these people and their incredibly positive spirits. You cannot fail to be moved by the recent historical events that surround you in these places. These were very moving and thought-provoking places to visit; made more incredible by the fact that these appalling events happened during our lifetime. At the end of our cruise, we were transferred to the Sofitel Saigon Plaza, another 5* hotel in Ho Chi Minh City. The hotel had a rooftop pool; from here we could take in the sights of this city at night with many buildings coming alive in all colours of the rainbow. This is an incredibly bustling city with mopeds and cars vying for tarmac space, giving new meaning to rush hour – it lasts all day! This trip would be perfect for couples, and those with teenagers, who want to experience visiting both historic and cultural destinations each day - without the chore of having to unpack daily - whilst sailing along the Mekong River. Please call me for more details on this, or any other, trip that you are considering.

What an amazing trip!

19 April 2018

We departed from Gatwick on an Easyjet chartered flight. Because Caroline had booked our seats we sat together near the front. The flight took 3.5 hours and, following a 15-minute bus transfer from Kittila to Levi, we were quickly in our hotel. We arrived 170km north of the Arctic Circle in Levi, Lapland. The hotel room was excellent. It was a family room with a second double bed on the mezzanine floor. To our delight the en-suite included our own sauna and the room had an enclosed balcony. All the food was buffet style and I managed to eat plenty of reindeer, moose and wild boar. We were warned by the rep about the Finnish practice of not eating hot food, so we got used to lukewarm food including soup. On the Monday we walked around the town. We were surprised by the amount of skiing available as we hadn’t considered doing any skiing on this trip. Levi has 43 drag or chair lifts and the only two gondolas in Finland. Levi also has a World Cup piste. On this day we went up the gondola and visited the Samiland Museum. This was quite interesting especially the outside area. That night we went out to try and see the Northern Lights but no joy. On the Tuesday we went on an 8km Husky safari and a tour of their kennels. The surprise was, having signed our lives away, we took it in turns to drive the sled! We met Jack the stroppy husky who lay in his kennel and ignored everyone. We ensured we did as we were told and left him to it. That evening we stayed in a glass igloo about 20 minutes from the hotel; the igloo was great and the food from the restaurant was some of the best I had ever eaten. On Wednesday we decided to do a bit of skiing and went on a cross country ski taster. After my wife fell more times in an hour than she does when we go downhill skiing for a week and I fell and jarred my neck, we didn’t finish the lesson. We did however see the Northern Lights that night. On Thursday we went on a reindeer safari where we were looked after, and driven, by some locals in traditional dress. We were then shown round the farm where she explained that the reindeer are half wild as they spend winter on the farm but are then let loose in the summer to be rounded up in October. The sight of reindeer racing pulling a man on skis was incredible as the competitiveness of the reindeer was surprising. On Friday we decided to go into the spa across the road which included two jacuzzi pools outside surrounded by snow. Then that evening we spent the night in a room at the Snow Village. Everything is made of ice and, this year, the theme is Game of Thrones. The carvings were just incredible. There is even an ice chapel where people (90% of who were British) get married. That night we got our best view of the Northern Lights. We had a lazy day on Saturday before returning home on Sunday with our reindeer crisps and cloudberry liquor!

Marrakech and Club Med La Palmeraie

26 July 2017

An early flight from London Gatwick got us into Marrakech Menara Airport around three and a half hours later. Stepping off the plane was like opening the door to a steam room, it was rather warm! The airport building was architecturally stunning with holes in the fabrication to allow pools of sunlight to filter through the Jali-style fretwork. We easily found our waiting transfer and 20-minutes later we had arrived at our Riad within the city walls of the Medina. Characterful, cool and inviting, the Riad, which means a traditional house with an interior garden or courtyard, had the added advantage of a rooftop terrace and provided the perfect start to our trip. The hustle and bustle of street life was left firmly outside the doors of the tranquil haven that was to accommodate us for our first night in Marrakech. Our host suggested that we might like to experience a hammam and massage and arranged for us to visit one a couple of minutes’ walk away. Once inside, we were shown to a room where we were sloughed and massaged to within an inch of our lives but it was great! Had we been a bit braver we might have opted for the more authentic experience which would have seen us at a public hammam. After covering yourself in black soap, leaving it to soak in and then washing it off, the hammam ladies arrive to scrub and exfoliate EVERY part of your body from head to toe! The amount of dead skin that gets removed is staggering, and a little mortifying too. Marrakech is often described as the ’Red City’ with many minarets, mosques, palaces and gardens including one created by Yves St Laurent called Jardins Majorelle. We decided to explore the Medina feasting our eyes on a multitude of experiences; traditionally dressed people and those in more Western attire, cars weaving around other vehicles, calèches (horse-drawn carriages), cargo-laden rickshaws, the wonderful aroma of spices and the general hustle and bustle of a city at work. In the evening we dined on traditional Moroccan falafel, humous and grilled vegetables; being the last day of Ramadan no alcohol was being served but the mint lemonade was a thirst-quenching treat. Returning to our hotel, we enjoyed a chilled bottle of rosé wine whilst cooling down in the small dip pool, a perfect way to end our first day in Marrakech. After a good nights’ sleep and a fabulous breakfast consisting of local bread, pastries, cereals and a mushroom omelette, we took a taxi to Club Med La Palmeraie, our home for the next 3 nights, and only a 15-minute journey north. After checking in, we were taken to our room which looked out onto the beautifully manicured gardens. We had a sumptuous lunch in the buffet restaurant, with so many choices it was difficult to decide what to have. I plumped for a bespoke salad prepared by the chef in front of me from ingredients that I had selected from the huge range available; avocado, lettuce, carrot, artichoke, mushroom, tuna, tomatoes, onion, sweetcorn……. There were two swimming pools, one of which was an adults only Zen pool. There were plenty of sunbeds, umbrellas, cabanas and shady areas to protect you from the midday sun. Platters of fruit were brought to your sunbed by staff every morning, followed by the welcome addition of a cool orange or lemon juice drink. The resort can be as relaxing or full-on as you like with a range of activities to try, maybe for the first time. These included golf, mini-golf, cycling, running, trapeze skills, Pilates, yoga, a fully-equipped gym, horse riding, tennis and volleyball. Our time at the premier all-inclusive Club Med was excellent. The resort is very relaxing, staff are very friendly and the grounds are wonderfully maintained with many water features. Nothing is too much trouble; the multi-lingual staff are always on hand to offer assistance and solve any problem that might arise. The hotel offers a complimentary air-conditioned shuttle service into the city several times a day. The local souks sell pretty much anything that you could wish for. However, it is customary to haggle and you can expect to pay around 50% of the original price. In the evening, the area around Djemma El Fna Square is an eclectic mix of snake charmers, water sellers, acrobats, dentists, magicians, storytellers, dancers and you may even see a boxing match! Djemma El Fna is one of the symbols of the city since its foundation in the eleventh century, it is a very lively and popular place attracting around one million visitors a year. The square is edged along one side by the souk and on the other sides you will find hotels, gardens and cafes with narrow streets leading in to the alleys of the medina quarter. The towering Atlas Mountains can be seen from the city to the south and, in winter the snow-capped peaks are visible against the clear blue winter sky. Be aware though that, in the summer, the city can reach temperatures of 50°C in the shade! Our time in Marrakech came to an end all too quickly but it is a place that we shall happily revisit. The warmth and genuine hospitality shown to us by the Marrakchis was fantastic and they are incredibly proud of their city. If you are looking for an easy-to-reach short haul destination which is steeped in history, offers a rich and cultural heritage then Marrakech is definitely a place that you should consider.

My customer stories

Sent by K Pengelly

Caroline is an expert is her field. The knowledge, advice and information that she gave me for my trip was invaluable. I would thoroughly recommend, and definitely use, her services again.

Sent by J James

Caroline has been managing our holiday booking throughout the COVID restrictions and we have eventually been able to go on holiday due to her knowledge and perseverance. She has kept us informed throughout, and the current holiday is exactly what we were after.

Sent by H Saunders

Caroline has been fantastic; we had to change our holiday plans last minute due to Covid. She rearranged our original booking without any fuss and even got us an upgrade. She quickly found us a selection of new options, saving us the headache of trying to find somewhere short notice. We've had a lovely week in Devon, thanks to Caroline's quick and efficient service.

Sent by A Foster

The job title should be Fairytale Creation Director - as we give our wishes and Caroline grants them!

Sent by Kirsty Dos-Santos

Caroline was very efficient and speedy when booking my holiday. She kept in touch with me when away and was quick to help when any issues occurred. This was immensely reassuring. Caroline has a “can do” attitude and produces results. We had a great holiday and will definitely be booking another holiday through Caroline. Thank you for all your hard work.

Sent by Ian Temple-Edwards

Very friendly and professional approach when making enquiries. Nothing is to much trouble to look into and we were given many alternatives. Great communication all the way through.

Sent by L Jackson

Following a recommendation, my husband and I approached Caroline to assist us in finding our family a half term break. Caroline took the time to get to know our family and our requirements before giving us a couple of options to choose from. We have just returned from a wonderful week in Dubai in a hotel which was perfectly suited to our family (which includes a 3 month old baby) and our needs. On our return, we had a lovely note posted through our letter box - these little touches, coupled with the exemplary customer service we received means we will certainly return to Caroline to source our next break.

Sent by A Blakemore

Caroline has been amazingly helpful and made the arrangements for my business trip straight forward, with minimal fuss to make everything as easy as possible for me. It was so stressful trying to find flights online for the exact dates and times required and Caroline organised everything to be exactly as I needed. I was super happy with the customer service, and even have a full itinerary of my trip so I need not worry about a thing! Thanks so much Caroline, absolute life saver.

Sent by C Robertson

We used Caroline’s services to book a family holiday in Tuscany, 12 people travelling from multiple UK airports and including small children. We have always made our own arrangements but the complexity of this trip, especially when working, meant that Caroline’s services were absolutely invaluable. She responded to the smallest request immediately, even late at night and at weekends, and was always professional and good humoured – nothing was too much trouble. This extended to during the holiday, providing sound advice when the plane carrying 3 of our party was diverted to a different airport due to bad weather. We highly recommend Caroline – she was brilliant!

Sent by Sean Canham

We are off to South Africa soon and, although I have historically booked everything myself, I was so impressed with Caroline's help and, if I am honest, always get confused with flights, seating costs and baggage allowances. I even made an error with my car choices and, without any fuss, Caroline completely rearranged everything including an additional internal flight. Awesome! Caroline, thank you - you are a genius and I am happy to recommend your services to anyone, and everyone, I can!

Sent by Sean Canham

I want to thank Caroline for the superb help that she has given me arranging at trip to Rome. We chatted about what was needed and POW, within a short period of time, I had fabulous options from which to choose. A little tweak here and there, which was no problem at all and done with a smile and bounciness that I have come to love Caroline for, and the holiday was booked; car parking at the airport, flights, hotel, private transfers to and from the hotel and excursions - all done efficiently, quickly and to the budget. The holiday ran like clockwise; brilliant!

Sent by Hannah Saunders

Caroline has been fab at tweaking the details of this trip to make it perfect.

Sent by B W

Caroline was very professional and prompt with her research and also very flexible with regards to changing ideas! She took the stress out of researching good travel deals! I approached her because of her proven track record and positive feedback from previous clients.

Sent by Sue Burwell

They say that patience is a virtue and that is certainly what Caroline had with our first ever experience using a Travel Counsellor. We will most definitely be using Caroline again, hopefully in the not too distant future!!

Sent by Anne Dennehy

Thank you for being so patient with us as we kept making changes! I have already recommended you to a friend so hopefully he will be in touch.

Sent by Laura Smith

Caroline was super helpful and friendly, she went out of her way to find us the perfect budget-friendly honeymoon and we are really looking forward to it!

Sent by Kieran Chaplin

Caroline is caring and flexible when looking into the holidays and is willing to help out in any way possible, she's been amazing!!!

Sent by Ruth Cliffe

Caroline was very professional and extremely helpful in booking my requirements, highly recommend her attention to detail.

Sent by S Huffey

Caroline made me feel that I was her only client! She asked all the right questions so as to fine-tune our requirements, some of which were quite specific, She kept in constant contact with me regarding updates, and I felt confident that Caroline had it all under control, even making herself available over the Easter holiday weekend. The whole process was pretty seamless and involved almost zero effort on my part. Very much looking forward to our holiday in July. Thank you Caroline!

Sent by S Fry

Caroline was a big help booking our holiday. We contacted her on numerous occasions to ask questions/provide additional information and she always replied promptly.

Sent by C Randle

I am a VERY difficult customer and having Caroline Treleaven is a godsend. I'm busy, dyslexic and impatient. She is professional, caring and good for my budget. She saves me time and money and I get amazing holidays.

Sent by S Jones

Fantastic service received - would highly recommend to others.

Sent by B Eyre

Caroline gave us a first rate service when we were looking to book a 2-week holiday to Malta. Nothing was too much trouble and she came back with a number of options. She got us flights, accommodation, transfers and insurance exactly how we wanted them. A very big thank you to Caroline and we would certainly recommend her for her outstanding service.

Sent by T Mynott

Very helpful with prompt advice and attention to detail.

Sent by Chris Jolly

Excellent care attention and support in all the important areas.

Sent by Amanda Foster

Friendly, informative and efficient - what more can you ask!

Sent by C T

We would like to acknowledge the excellent 8-day holiday arranged by Caroline. All pre-booking requests by us for hotel type, flight times, and transfers were dealt with most professionally and with great courtesy. All the written documentation had been prepared for us in good time and was clearly laid out for us to follow in a straightforward way. When we travelled at the appropriate times and dates, all the arrangements made for us by Caroline went smoothly and without any problems. The choice of hotel made for us matched our rather fussy requirements perfectly. We enjoyed our holiday, and this was in no small part attributable to Caroline for her carefully thought out itinerary and booking plans. We have no hesitation in recommending Caroline to any potential travellers looking for a bespoke holiday arranged to suit individual requirements efficiently and with very good customer care.

Sent by Kieran Chaplin

Caro has been very flexible whilst we've been requesting our holiday plans as we weren't completely sure where we wanted to go and so we kept chopping and changing. In the end we decided on somewhere suggested by Caro that we hadn't even considered!

Sent by J Kuhle

You never lost contact with me and were exceedingly diligent about all my details and wishes. Thank you very much Caroline.

Sent by Helen M

Caroline is very patient and is always cheerful and happy to do whatever she can to help.

Sent by David Brown

Normally, I would organise my own travel requirements but after a conversation with Caroline Treleaven of Travel Counsellors I thought I’d give somebody else the job of sorting out-bound and in-bound hotels for my wife and myself in Hong Kong. I’d already looked at lots and lots of hotels, all of which seemed ok but none that ticked all of our boxes and was starting to find the process rather tedious. We’ve not been there before so didn’t have any particular one in mind. Caroline came up with various choices that both met our requirements and gave us a range of budget options. The amount of time that Caroline must have spent searching high and low was unbelievable for such a small job – I can’t recommend her highly enough for her patience, commitment and overall effort in finding us something that suited us. If like me, you normally do all the leg-work yourself, why not give Caroline a try and see how much easier organising your travel can be.

Sent by M Cooper

Great service, listened to our requirements and responded quickly.

Sent by Ira Blake

Caroline was terrific - and I felt really looked after and the little card was such a personal touch. I've already recommended Caroline to other friends and will be using her services again.

Sent by Sandra Thompson

Many thanks again for putting us together a great itinerary. You really listened to what we wanted and tailored it to suit us perfectly rather than just coming up with a standard package. We appreciated the personal touch - you were always available for a quick chat or to answer questions and we knew we would always get you as opposed to a call handler in an office, as well as following up quickly on any queries and keeping us well informed all the way along. We will certainly be coming back to you for our next trip. Best regards Sandra

Sent by Mark Fell

Excellent service from Caroline, no hassle with anything we requested and never pushed us in to any decisions. Superb service. Would use again and recommend openly.

Sent by David Brown

Excellent personal service - very helpful and patient too! It was a pleasure to deal with Caroline.

Sent by Andy Campbell

Caroline gave us a great service with a really fast turnaround and she was always happy to accommodate the inevitable changes with a smile on her face :-)

Sent by S Foster

I have already recommended a former colleague to contact Caroline for her 2018 trip to the Maldives.

Sent by Lynn Rudd

Thank you Caroline for making our flight and hotel bookings for our recent trip to Toronto and for your great customer service! Good flights and a lovely hotel a 2 minute walk from the bustling harbour area! Fantastic trip all round!!

Sent by Ellie Smith

A simply wonderful experience - understood our requirements perfectly!

Sent by Michael and Cassandra Walsh

Dear Caroline Trip to New York January 2017 We would like to thank you for all you in helping us with our recent trip to New York. As a first time users of Travel Counsellors (and your good self) we were not aware of what a great service you offered however after our initial discussion it was very clear to us that you are passionate to ensure that each of your customers receives a premium level of customer service. As you know our trip was a tremendous success and your excellent support and advice made sure that we made the most of every moment in New York. The extra special touches such as your extensive research of suitable hotels and attractions to suit our tastes, the gift of a guide book, our welcome home card and your availability to help us with bookings and even checking us in on our return flight (even though it was past midnight UK time) whilst we were away ensured that we had the most amazing time. Throughout the whole process you were very friendly and efficient and most importantly you delivered. We will happily refer potential customers to you as we are totally confident that they will receive the same level of service you afforded us. Once again many thanks and we look forward to our next holiday booked through you.... Warmest wishes Michael and Cassandra Walsh

Sent by P Sebright

Great help with all the booking.

Sent by A Sheldrake

Caroline is always readily available to help out with our travel arrangements. Nothing is ever too much trouble.

Sent by M W

Caroline has been nothing less than fantastic! A huge help with my trip to NYC! Thanks so much.

Sent by Tom W

Fantastic service throughout; as ever!

Sent by Sarah C

Caroline is extremely helpful and takes on board what you want from your holiday and then tailors your holiday to fit your needs. She has also been there on the end of the phone to sort out any issues at a ridiculous time in the morning - which I wasn't expecting! Fantastic service.

Sent by Hannah S

Caroline was fantastic at helping us decide what to experience and where. Wonderful humour making the booking process even more enjoyable.

Sent by Sharon

Efficient service, excellent attention to detail.

Sent by Sam P

Caroline has been amazing with helping me plan my travels. It really helps having a professional plan your travels as they are able to think outside the box making my transport efficient.

Sent by Sarah C

I gave Caroline the details of what my children and I wanted to do and she came back to me with 3 choices, all of which were excellent. We could then look at each one in our own time and choose which holiday we liked the most. There was no pressure and when I asked for a slight alteration it was no problem. Caroline was extremely helpful. Thank you.

Sent by Oscar T

Caroline was so helpful and attentive. Any time I had a query she was there and able to answer my questions. Excellent service!

Sent by Alex Stacey

Caroline couldn't have tried harder to help. And her personal approach was just lovely. I'll definitely be back!

Sent by Andrew Sheldrake

A huge thank you for arranging our wedding anniversary cruise for next April 16, excellent service and you went out of your way to negotiate with Royal Caribbean a larger balcony cabin not actually offered under the BOGOHP offer. You also provided an over and above service when you interrupted your night out in order to secure another cruise for us for next May 16, on a flash sale offer. Always at the end of the telephone literally night or day. Second to none service.

Sent by Anne Heath

The help that was given was wonderful! The Carrier caused a few problems that were dealt with, and because of Caroline's perseverance with them a good result was achieved!

Sent by Hannah Saunders

Fantastic service, quick, efficient and standard costs for airfares but adjusted for a better timetable. Made for a very easy process.

Sent by Chris Abel

Caroline has been attentive to our needs and quick to respond to our queries. I would not hesitate in recommending her services to my family and friends.