What you get when you book your holiday with me

Donna Bidwell on 03 November 2017
DID YOU KNOW?

When you book your holiday with me, you get the following:

- Peace of mind, I always have my customer's back! So important especially these days! It counts for a lot that my customers will always speak to me, I know their booking so they don't need to explain who they are.

- I am available 24/7. Can you call/text/email your travel agent late at night and get a prompt reply?

- I pass passport information where possible onto the airlines, allocate your seats for you where possible and check you in coming home where possible (Coming home saves you from having to go online to sort it yourself). Does your travel agent do this for you?

- I personally contact hotels to let them know if it is a special occasion rather than just putting a note in the booking, upgrades and special extras are never guaranteed but I always try, it is then down to the hotel, but I have a lot of customers who have had upgrades and special extras in the room due to me trying for them. Does your agent personally contact the hotel you are staying in?

- I am not owned by a Tour Operator so I have the flexibility to shop around for you for the best deal/best option to meet requirements.

- When I search for holidays for my customers I take time to research the hotels I am looking at and check out reviews so that when my customers receive the details from me they can be assured that I have looked into if it would meet their requirements.

- I am happy to meet to discuss your holiday requirements over coffee - my treat!

- If something was to change with the holiday ie airline cancelling a flight, changing it, hotel issues etc... I am the one to personally help you and sort it out, not you waiting on the phone trying to sort it yourself. Again I will always have my customers' best interests at heart.

- All customers have access to their own 'MyTC' app which enables them to see all their holiday details on their phone on the app and allows payments to be made this way too.

- Customers can pay a deposit, and pay the holiday off as and when as long as it is all paid by the balance due date.

- Everything you book with me is finacially protected no if's no but's! Your holiday is also ATOL bonded.

- I generally care about every booking and it means a lot that my customers choose to continually book with me and refer me to others. I haven't needed to pay to advertise because my customers are doing this for me and I am so thankful to now have customers all over the UK and world and it's a big thanks to everyone supporting me. Does your travel agent appreciate your business as much as I value my customers' business?

It would be a pleasure to help arrange your next holiday.