Sent in by K Philpots
Taunton, 06 July 2020

Muriel, you have been amazing! So quick and efficient getting us all sorted before the cut off date. You’ve given us lots of information as well.

Sent in by Helen Church
Finchampstead, 10 July 2020

What can I say apart from, Thank you. We had a family trip to Barcelona booked for the end of this month. It was for a concert that we were due to see but that unfortunately was cancelled. Based on this we wanted to move the trip forward to the same time...

What can I say apart from, Thank you. We had a family trip to Barcelona booked for the end of this month. It was for a concert that we were due to see but that unfortunately was cancelled. Based on this we wanted to move the trip forward to the same time next year but we didn’t take into account the hotel booking was non-refundable. Marie understood our reasons for cancelling and asked us to leave the matter with her. Yesterday we received an email from Marie. Not only was she able to convince the hotel to move our booking to next year without additional costs, she also secured us new flights for cheaper than we had paid this year. Whilst hugely grateful the biggest curve-ball here was that in order to speak to the hotel properly to explain our situation Marie had to go off and learn enough Spanish to be able to dialect with them. If that is not going above and beyond expectation I don’t know what is. Marie saved us hundreds of potentially lost money by going out of her way on this matter. I wanted to say that the travel industry and in particular our travel consultants have had a massive bashing this year in terms of their sales and their stress levels and Marie has shown extreme calmness, professional ethics at all times and really is a credit to her industry. Thank you Marie. Helen & Simon Church

Sent in by Gail Atkins
West Midlands, 09 July 2020

Pam always responds to any query I have and always seems to find just what I'm looking for, I recently got stranded on holiday and Pam sorted things out for me very promptly. I also know she responds in her own time too as being abroad the time zones...

Pam always responds to any query I have and always seems to find just what I'm looking for, I recently got stranded on holiday and Pam sorted things out for me very promptly. I also know she responds in her own time too as being abroad the time zones can often be different to England. I would highly recommend Pam as she has a wealth of knowledge in the travel industry and always goes above and beyond to help. I have in fact recommended Pam to several of my friends and family

Sent in by Julia Grooms
Stoke-on-Trent, 07 July 2020

Janet is absolutely brilliant, she has been booking us fabulous holidays for several years and every one of them has been perfect. Janet takes all the stress out of the whole process so you can just sit back and be excited about your upcoming holiday...

Janet is absolutely brilliant, she has been booking us fabulous holidays for several years and every one of them has been perfect. Janet takes all the stress out of the whole process so you can just sit back and be excited about your upcoming holiday.

Sent in by Pearl Morris
West Midlands, 09 July 2020

Always available and always knows what you want. Best customer service ever

Sent in by Allison Bond
St Osyth, 02 July 2020

Just a very big thank you Liz for all your help in getting me such a great result with the refund on my flight to Australia. I do appreciate all your assistance and will definitely be in touch when we can safely return to Australia. I am also gradually...

Just a very big thank you Liz for all your help in getting me such a great result with the refund on my flight to Australia. I do appreciate all your assistance and will definitely be in touch when we can safely return to Australia. I am also gradually winning my husband around to making stop offs on the way in future so I'll be asking for your help on those too - but that's for the future - first we just want to go and meet our new grandson in Darwin. I'm very grateful.

Sent in by L Taylor
Wellington, 06 July 2020

Lovely on the phone, everything taken care of. Hassle free holiday planning. Excellent. Would highly recommend Muriel.

Sent in by E Austin
Wivenhoe, 29 June 2020

We have booked a few trips with Liz Standley. Her support, knowledge, understanding is flawless. Nothing is too much trouble, her response to questions and requests are met with clear, quick and precise answers. After having a family holiday booked April...

We have booked a few trips with Liz Standley. Her support, knowledge, understanding is flawless. Nothing is too much trouble, her response to questions and requests are met with clear, quick and precise answers. After having a family holiday booked April 2020 that was cancelled due to covid we were able to reschedule twice with no fuss or stress. We can not recommend Liz enough, she really makes booking a holiday a very pleasant experience it’s as Carefree as the actual holiday itself. Thank You Liz

Sent in by S Prime
Ramsgate, 10 July 2020

Book your holiday with Jade.. She is amazing!!

Sent in by Jane O'Neill
Worcestershire, 29 June 2020

Denise booked a holiday for myself and some girlfriends to go away for a long weekend to Spain for a special birthday celebration. I cannot recommend her highly enough. From the very beginning she went above and beyond and far exceeded my expectations....

Denise booked a holiday for myself and some girlfriends to go away for a long weekend to Spain for a special birthday celebration. I cannot recommend her highly enough. From the very beginning she went above and beyond and far exceeded my expectations. her professionalism is outstanding and she really does strive until she finds the perfect holiday! Thank you Denise will always use you in the future!

Sent in by H Gray
Margate, 10 July 2020

Jade has been amazing in helping and supporting my friend and I to ensure we enjoy every moment of our Norwegian Fjords cruise. We are so looking forward to it next year. Thank you Jade, you have taken the stress and worry away and made the whole process...

Jade has been amazing in helping and supporting my friend and I to ensure we enjoy every moment of our Norwegian Fjords cruise. We are so looking forward to it next year. Thank you Jade, you have taken the stress and worry away and made the whole process very special. If you are thinking of booking a holiday, book with Jade, you will not be disappointed.

Sent in by Margaret Redford
Buckley, Flintshire, 09 July 2020

Pam is very professional and knowledgeable. Nothing is too much trouble. Very helpful, and friendly. We would not book any holiday without her and we definitely recommend her to our family and friends. Pam you are a star. We love you ?

Sent in by Raquel Johnson
Bath, 04 July 2020

What an amazing professional service 5* I contacted Kevin yesterday for some staycation ideas. Within minutes of contacting him, Kevin replied and asked how he could help, with requirements for my family with location & budget I was sent so much information...

What an amazing professional service 5* I contacted Kevin yesterday for some staycation ideas. Within minutes of contacting him, Kevin replied and asked how he could help, with requirements for my family with location & budget I was sent so much information with a wide range of choices to suit us, I was so impressed We will definitely be contacting Kevin straight away for future holiday recommendations Kind Regards Raquel Johnson

Sent in by Vicky Dean
Manchester , 07 July 2020

I can’t recommend Jon enough. We have booked our last few holidays with him. Even when away he has helped with any issues or questions. If you are thinking of going away get in touch with him. He certainly knows his stuff and his prices are very competitive....

I can’t recommend Jon enough. We have booked our last few holidays with him. Even when away he has helped with any issues or questions. If you are thinking of going away get in touch with him. He certainly knows his stuff and his prices are very competitive.

Sent in by A Magill
Wellington, 06 July 2020

Muriel really is a superstar. Who has given me so much help and support and made this process so much easier.

Sent in by Margaret Thorpe Kerr
Wandsworth, London, 10 July 2020

Thanks for your great service so far. It’s lovely to have such a personal connection. [Travelling to India]

Sent in by Rose Ray
Awbridge, 07 July 2020

Nothing is too much trouble. Will help any time you have a query.

Sent in by Carol B.
New York, 13 July 2020

Romy has planned several international trip for our traveling group (USA). These are very personalized trips where we give her locations and she gets us to fabulous hotels and plans all the transportation and excursions. Locations have been S. Africa/Amsterdam,...

Romy has planned several international trip for our traveling group (USA). These are very personalized trips where we give her locations and she gets us to fabulous hotels and plans all the transportation and excursions. Locations have been S. Africa/Amsterdam, Europe/Iceland and South America/Peru all unforgettable trips. Romy always seems to know what we are looking for in our travels. Great communication quick response and tons of patience. I would highly recommend her for your travel planning.