Sent in by Alistair Mabey
London, 08 January 2021

Karen Thornton has been exceptionally helpful from the first minute we spoke. I’ve never used a travel agent before and she has changed my mind forever. Partly because of her outstanding work ethic and wanting to please us throughout the process and even...

Karen Thornton has been exceptionally helpful from the first minute we spoke. I’ve never used a travel agent before and she has changed my mind forever. Partly because of her outstanding work ethic and wanting to please us throughout the process and even to the day we landed home. Karen has such a vast knowledge of all areas in Saint Lucia, from the hotels, excursions and even the hotel staff. All the staff seem to know her and also speak highly of her. Booking a holiday during the government restrictions must be a nightmare! Especially when our flights got cancelled twice! If we didn’t have Karen to fix all of our problems I don’t think we would have gone. So I can’t thank her enough for that. She is also the nicest and caring lady and we highly recommend using her! Thanks Karen :)

Sent in by Martin Copland
Bedfordshire , 09 January 2021

Enfys has been brilliant to deal with ever since we first started planning a trek to Everest Base Camp over a year ago. Not only did she completely move the holiday for us (and my uncle and aunt) once when our plans changed, and once when we then cancelled...

Enfys has been brilliant to deal with ever since we first started planning a trek to Everest Base Camp over a year ago. Not only did she completely move the holiday for us (and my uncle and aunt) once when our plans changed, and once when we then cancelled our holiday. She liaised both with the tour company and the airline with the minimum of fuss and all it needed from me was one phone call to Enfys. Our refunds swiftly followed and as a result I would have no hesitation in recommending Enfys and Travel Counsellors when planning your holiday. On the positive side of things, Enfys successfully found us a luxury lodge in Shropshire between Lockdowns and planned a trip to Lapland. We will return to the latter when the lockdown has ended and probably go there in 2022. In fact, she will be getting a lot of phone calls from us from Spring onwards as we her need to organise my 60th trip to Italy, rebook Nepal and probably about half a dozen other requests to catch up for lost time. Enfys is a complete star and I highly recommend her!

Sent in by Hannah Marchbank
Wilmslow, 11 January 2021

Thank you Jemma Kelly for your help this week with researching a very special trip for my husbands birthday later this week. It’s definitely given me something to look forward to at the end of June xx

Sent in by Elaine Bramley
STAFFORD, 07 January 2021

Emma, Thanks for your guidance, knowledge & help. Looking forward to asking you to arrange further holidays . Sending you lots of love. Your surname says it all. Elaine xx

Sent in by George Bentham
Halifax, 08 January 2021

With everything that has been happening i have been putting off booking my Stag Do. Having spoken with James Houtby he helped find multiple venues that suited everyone who was invited. He went above and beyond to find activities that would accept us...

With everything that has been happening i have been putting off booking my Stag Do. Having spoken with James Houtby he helped find multiple venues that suited everyone who was invited. He went above and beyond to find activities that would accept us with Covid and put everyone's mind at ease on what happens if we cant go. I would recommend both TC and James any day

Sent in by G Bembridge
London, 08 January 2021

Friendly. Knowledgeable. Efficient. Always cheerful (even when its all cancellations and rescheduling......!)

Sent in by Jacqueline Saunders
Leeds, West Yorkshire, 07 January 2021

Highly recommend Mandy. Have used her services several times now and would not use anyone else. This lady goes above and beyond and covers every aspect of your holiday. Makes her customers feel really special

Sent in by Nicky Birkinshaw
Doncaster, 09 January 2021

I booked a holiday cottage for the whole family through Caroline Dawson. Sadly, the holiday was cancelled at short notice due to the Covid19 restrictions. Whilst disappointed, I cannot praise Caroline enough. Booking the cottage initially was so easy....

I booked a holiday cottage for the whole family through Caroline Dawson. Sadly, the holiday was cancelled at short notice due to the Covid19 restrictions. Whilst disappointed, I cannot praise Caroline enough. Booking the cottage initially was so easy. Caroline researched available cottages having collected a list of essential and desirable criteria from my family. Within a couple of days, she had identified 5 possibilities which were all excellent value and perfectly located. During the pandemic, the communication with Caroline was excellent; we received regular updates and advice from her. Once the decision was made to postpone, Caroline made all the necessary arrangements with the holiday provider and a full refund was made within a few days. I will certainly re-book the cottage at the first opportunity. Thank you, Caroline, for your hard work, commitment, and efficiency. I will be in touch as soon as possible and will highly recommend your service to friends, family and colleagues.

Sent in by S Long
Aberdeen, 08 January 2021

I would highly recommend Lisa Mirgaux for her professionalism, knowledge and extremely high level of customer service that I have benefited from for many years. Just a pleasure to do business with.

Sent in by Amanda Mitchell
Cumbria, 07 January 2021

Hi Mandy. I found your service excellent! Even though I missed my holiday, you kept in touch with me even though you had lots of other people to deal with. I will definitely be using you for future bookings

Sent in by Maggie Caramac
Dumfries, 10 January 2021

I had never tried a travel agent before I had spoken to Stephen, he was recommended by a friend who told us to give him a call. From the beginning it was a completely different experience!! Stephen tries his best 100% of the time from the start to the...

I had never tried a travel agent before I had spoken to Stephen, he was recommended by a friend who told us to give him a call. From the beginning it was a completely different experience!! Stephen tries his best 100% of the time from the start to the finish to do what he can to make you happy. He makes the whole process just so simple, stress free and actually quite enjoyable! Unfortunately for us we have had a couple of cancellations due to travel restrictions but Stephen has been amazing throughout, I didn't have to worry about a thing as I knew he was on it and working hard to sort things out for us, whether it was a total cancellation or moving the date/hotel/flight Stephen did everything for us and quick too!!!! This is such a different experience to booking with a big travel company, your not just left hanging on the end of a phone wondering and worrying. I think one of the nicest things about Stephen is he genuinely loves his job!! He loves talking about travel and is very knowledgeable on lots of different places, it really shines through when he is helping to book your holiday. From the tiny wee details to the very big things that you want or need or haven't even thought of he is right there, trying to make sure you have the best holiday!! I highly recommend Stephen to anyone looking to book any sort of a break and I will continue to use him for all of our trips as he just a different class!

Sent in by Kim Roulston
Bracknell, 08 January 2021

I cannot recommend Jessica highly enough. My husband and I have been using her for years. From weekend city breaks to trans-atlantic holidays and we have not received service that compares from any other agent. Her professionalism really shines through...

I cannot recommend Jessica highly enough. My husband and I have been using her for years. From weekend city breaks to trans-atlantic holidays and we have not received service that compares from any other agent. Her professionalism really shines through with every interaction and her years of experience in the industry have proved endlessly helpful. Her personal knowledge of destinations has given us holidays tailor made for us. Thanks for all your help Jessica. We can't wait to book our next getaway with you!

Sent in by Paul Thompson
Buxton, 06 January 2021

Having recently booked my holiday to the Canary Islands with Tracy I have to say what a truly refreshing experience it was. Tracy's attention to detail is second to none and she provides a friendly and personal service which is highly commendable. Tracy...

Having recently booked my holiday to the Canary Islands with Tracy I have to say what a truly refreshing experience it was. Tracy's attention to detail is second to none and she provides a friendly and personal service which is highly commendable. Tracy was attentive to every detail and, during these trying and stressful times, she went above and beyond her duties to ensure all aspects were covered and I was totally at ease in letting her handle everything that was required. When I needed to complete forms etc for testing etc Tracy was available for advice and she did everything and more to ensure all went smoothly. When situations changed Tracy was there with all the current advice and I felt totally at ease throughout the whole process. Sadly the holiday had to be cancelled due to Covid rules changing but, once again, Tracy was there to support and advise me regarding refunds available and I actually felt sorry I had to cancel with her. All in all an excellent service by a lovely lady who is a credit to Travel Counsellors and I will definitely be booking with in 2021 as it was a superb service which I would highly recommend.

Sent in by Jodie Bircham
Isle of wight , 07 January 2021

Emma provided me with an effortless, fantastic experience. First time I've used a travel councilor. Enjoyed a trip of a life time to the Maldives from Emma's recommendation. I was worried about booking a holiday with all the coronavirus restrictions ...

Emma provided me with an effortless, fantastic experience. First time I've used a travel councilor. Enjoyed a trip of a life time to the Maldives from Emma's recommendation. I was worried about booking a holiday with all the coronavirus restrictions , but Emma provided me with all the information and required documentation. At short notice I extended my holiday by 3 nights whilst I was in the Maldives. The alteration was done hassle free. I feel confident and would use the service again in the future once we can freely travel. Thank you Emma ??

Sent in by Naomi Blazquez
London, 10 January 2021

I used Emma’s services for a work trip - couldn’t have been smoother or easier. Would highly recommend.

Sent in by Claire Burnie
Wokingham, 07 January 2021

We booked a trip to Barbados through Jessica and it is possibly the best service I ever experienced! Her years of travel expertise really did show! She found out exactly what we were looking for from our trip and ensured our holiday was tailored to all...

We booked a trip to Barbados through Jessica and it is possibly the best service I ever experienced! Her years of travel expertise really did show! She found out exactly what we were looking for from our trip and ensured our holiday was tailored to all of our needs. My favourite holiday by far thank you Jessica ?? If your looking for a superb travel consultant who is personal, professional and most importantly listens to your needs then Jessica is your girl. We've already booked our 2021 holidays up x

Sent in by Marie Irons
Messing, 08 January 2021

Lovely Holiday pack dropped off on the doorstep to follow lockdown rules! Made my day to see this and know there is something to look forward to. Thanks Lianna for sorting out the holiday for us, it looks amazing and we can't wait!!

Sent in by Natalie Husdan
Alderley Edge, 06 January 2021

Can't recommend Barbara highly enough. Recommended by a friend who regularly uses her, I decided to ask Barbara to quote for a Christmas break to the Maldives for myself and my family, despite rarely using a travel agent & preferring to book independently....

Can't recommend Barbara highly enough. Recommended by a friend who regularly uses her, I decided to ask Barbara to quote for a Christmas break to the Maldives for myself and my family, despite rarely using a travel agent & preferring to book independently. Barbara easily eclipsed several other travel agents in Prestbury and Wilmslow who were coming up with holidays that were either over-priced or ignored our specifications. Barbara found several options of great flights and excellent resorts and we had a brilliant break with our end choice; it was as if covid hadn't happened for two weeks. Prior to booking, all my questions were answered super promptly, regardless of whether it was weekend or evening, Barbara personally delivered all our paperwork and sorted all our check ins and boarding passes, and when we decided to extend our stay last minute while out in the maldives Barbara sorted everything - on Christmas Eve!!! She is fantastic, I would recommend her expert personal service to anyone. Thank you Barbara!