Sent in by Darren Williamson
BRIDLINGTON, 02 August 2020

There are too many superlatives to describe the most professional service that Diane delivers. We had our holiday booked, but once the pandemic took hold, we decided that it was not ideal to go. Diane rearranged our holiday to later in the year, but...

There are too many superlatives to describe the most professional service that Diane delivers. We had our holiday booked, but once the pandemic took hold, we decided that it was not ideal to go. Diane rearranged our holiday to later in the year, but the pandemic spread to devastating levels and we decided that it should be placed on hold until it was safe to do so. This is about the service that Diane delivers, it is not about the business or the money, with Diane I feel that not only is she a friendly voice, but an outstanding example of a true professional that has really gone above and beyond to ensure that we have been taken care of and all aspects of our (eventual) holiday, and will be the most pleasant of experiences. A huge Thank You to Diane and I can assure that any future holidays (after the one we would like next) will be organised through Diane of Travel Consellors, as she is a credit to the company. DSW.

Sent in by Katie Burke
Winchmore Hill, 10 August 2020

Thank you so much for this. You have been wonderful throughout this whole experience, from the initial request, keeping us up to date about the situation and then getting all of our money back on our behalf. I’ve been raving about you to everyone I know!...

Thank you so much for this. You have been wonderful throughout this whole experience, from the initial request, keeping us up to date about the situation and then getting all of our money back on our behalf. I’ve been raving about you to everyone I know! We will certainly be in touch when we’re ready to book a holiday again.

Sent in by Denise Wilkinson
Hull, 03 August 2020

We do book our holidays with Su and throughout the Covid-19 Su has kept in touch with updates on our re-arranged cruise that Su has books for us , but Su does go one step further and will help with other enquiries, I have flights booked for Teneriffe...

We do book our holidays with Su and throughout the Covid-19 Su has kept in touch with updates on our re-arranged cruise that Su has books for us , but Su does go one step further and will help with other enquiries, I have flights booked for Teneriffe in September and I know I can always ask Su general questions even though Su did not book my flights

Sent in by Jennifer Litherland
London, 05 August 2020

We booked a family holiday to Portugal for 2020 but Covid 19 put a cruel stop to that. Through the massive efforts of our Travel counsellor Claire we managed to have the most wonderful alternative family week in a beautiful villa in Majorca. She organised...

We booked a family holiday to Portugal for 2020 but Covid 19 put a cruel stop to that. Through the massive efforts of our Travel counsellor Claire we managed to have the most wonderful alternative family week in a beautiful villa in Majorca. She organised flight changes and sorted out the countless number of never ending issues that the Pandemic seemed to put in our way. Doing all this with a sense of humour and always with her customers'needs in mind. Thank You. Our villa was situated in Sa Rapita ( a delightfully quiet ) small fishing village with its own harbour only 30-40 mins down the coast from the airport. Boasting its own swimming pool and 4 bedrooms there was plenty of room for the 5 of us. We could even have taken our dog had we wanted to . There was everything provided that we needed and again thank you for the little extra touches like the bottle of ice cold cava waiting for us on arrival. The immediate local area was quiet ,with a 10 mins lovely walk down a tree lined street to the sea (which I forgot to say we could see from our bedroom terrace.) We ate out in a small family run restaurant which was excellent and altogether had a really super time. The stress and strain of getting this holiday together was bourne by Claire and our enjoyment is testament to her perseverance and skills. I ,for one cannot thank her enough.

Sent in by Jen Hooper
Clevedon, 05 August 2020

Claire was fabulous - she listened carefully to our family requirements. She really took on board that this is going to be a really special holiday for us and our extended family. She was great at finding us something tailored to our needs and within...

Claire was fabulous - she listened carefully to our family requirements. She really took on board that this is going to be a really special holiday for us and our extended family. She was great at finding us something tailored to our needs and within our budget. Claire booked the holiday and made the whole process really easy and stress-free. We are so excited and looking forward to our adventure next year. Thank you Claire xx

Sent in by Suzanne Molloy
Banbury, Oxfordshire, 11 August 2020

Nic's expertise and support has been invaluable to us during this unprecedented time.

Sent in by Louise Green
Bristol, 05 August 2020

I don’t even know where to start!! We booked our holiday using Claire as our Travel Counsellor (because why wouldn’t you?) prior to the current pandemic. Thank goodness we did, what a logistical nightmare!! Claire managed to negotiate refunds, ticket...

I don’t even know where to start!! We booked our holiday using Claire as our Travel Counsellor (because why wouldn’t you?) prior to the current pandemic. Thank goodness we did, what a logistical nightmare!! Claire managed to negotiate refunds, ticket changes and in fact organise a whole new holiday in a short space of time with no inconvenience to us. I was looking for something to suit two older teenagers, my mother and myself – not an easy task at the best of times let alone during a period of intense increased workload. Not only did Claire’s suggestions hit the nail on the head but she tweaked until it was our very own personalised holiday, she managed to transform what would have been a fiasco into a pleasant experience. If I’m honest even with plenty of time I wouldn’t have found or thought of the subtleties that made this holiday stand out from any other we’ve had. Every detail was taken care of by Claire and there is no doubt, our holiday would have been inferior had she not organised it. I will always use her from now on and cannot recommend her highly enough, thank you Claire.

Sent in by Jim Lewis
Punta Gorda, Florida, USA, 08 August 2020

Thanks Ian. That’s fantastic news! Thank you so very much. Let’s hope that by Nov 2021 we’ll have some kind of normality again – or “normalcy” as the Americans say! [Re-booked cruise to Asia]

Sent in by Helen Marriott
Scarborough , 01 August 2020

Diana came by recommendation and I am so ver glad she did! From the very start Diana was patient, knowledgable and professional. She took plenty of time to understand what it was I was looking for and within a couple of days came up trumps! I feel totally...

Diana came by recommendation and I am so ver glad she did! From the very start Diana was patient, knowledgable and professional. She took plenty of time to understand what it was I was looking for and within a couple of days came up trumps! I feel totally confident with my booking and know Diana is there should I need her; she will also be arranging car hire at airports nearer the time. I shall DEFINITELY be using Diana’s services again and can’t recommend her enough.

Sent in by Michael McQuillan
Cookstown, Co Tyrone, 13 August 2020

We had found a nice hotel in Lanzarote to go to and called Trina about it, she went to check for us, and very quickly came back with a great price and a few other options of resorts/holidays/dates etc if we had have needed them. When we had decided on...

We had found a nice hotel in Lanzarote to go to and called Trina about it, she went to check for us, and very quickly came back with a great price and a few other options of resorts/holidays/dates etc if we had have needed them. When we had decided on the holiday she just sorted everything else out from there, right down to the boarding cards, luggage labels, booking confirmations etc, she even printed them for us and as we are local, dropped them off. Trina was fantastic from start to finish through the booking, and when I say finish, I mean a few days after we got home checking that all went well. She was able to be contacted at any point when I had questions before and during the holiday and with the whole quarantine thing changing every day, that was priceless for peace of mind. I would very much recommend Trina for booking a holiday through, having someone to contact is quite simply a must, rather than a machine after being on hold for hours, and the price was great as well. Do yourselves a favour and give Trina a shout if you are thinking of going away. I will certainly be contacting her again. Thanks Trina!!!

Sent in by J Barrett
Hertfordshire, 12 August 2020

Good Morning, I'd like to congratulate you on one of your counsellors Lorna Austin, we booked along with friends for a holiday of a lifetime for my 60th birthday. Unfortunately Covid had other ideas and everything was cancelled. Lorna throughout has...

Good Morning, I'd like to congratulate you on one of your counsellors Lorna Austin, we booked along with friends for a holiday of a lifetime for my 60th birthday. Unfortunately Covid had other ideas and everything was cancelled. Lorna throughout has been understanding patient it has taken almost 12 weeks to get our full refunds. Sometimes during this period I've been very anxious and sent Lorna numerous emails and texts. All were answered and dealt with in a very professional and efficient way. When we feel it's safe for us all to travel again. We have all said we would only book through Lorna. Could you please make sure she is acknowledged for outstanding service she has supplied. Many thanks Mr and Mrs Barrett

Sent in by Sophie Bebb
Holmfirth, 12 August 2020

Dear Gemma, I asked you to help me plan the trip of a lifetime to Iceland as a surprise for my Mum's big birthday. Gemma, you went above and beyond the call of duty, offering multiple options for activities at excursions, and making the whole process...

Dear Gemma, I asked you to help me plan the trip of a lifetime to Iceland as a surprise for my Mum's big birthday. Gemma, you went above and beyond the call of duty, offering multiple options for activities at excursions, and making the whole process of booking the trip as easy as possible. You even organised for a mini tour guide to be put together to gift to my Mum on her birthday. My mum was overjoyed with the trip, and all the added extras included! Thank you Gemma for making the whole process stress-free. Gemma would be my first thought whenever I go to book a trip in the future - her level of customer service is second to none, and worth every penny. Thank you Gemma. Yours sincerely, Sophie Bebb

Sent in by Jackie Blackler
Bicester , 06 August 2020

I don’t really know how to thank Collette enough for her help in firstly sorting out our holiday, fantastic service and great knowledge (I am useless at organising anything!). She is always prepared to go the extra mile to put your mind at rest or answer...

I don’t really know how to thank Collette enough for her help in firstly sorting out our holiday, fantastic service and great knowledge (I am useless at organising anything!). She is always prepared to go the extra mile to put your mind at rest or answer any questions and is contactable via email or phone at all times. Secondly, after all her hard work finding and sorting our holiday and parking, Collette then had the very sad task of sorting out the cancellation and refund of our holiday and parking which again she did with expertise and great professionalism. An amazing lady who under great pressure of a pandemic was keeping us up to date every step of the way. I just want you to know how very grateful we are and we would not hesitate to use you again when we can and would definitely recommend Collette to help anyone with their holiday whatever your budget. She always has plenty of suggestions. Thank you and stay safe ??

Sent in by Peter Frewer
Beverley, 01 August 2020

My wife and I always use Su Dillon for planning visits to Australia to see my children and grandchildren. Quite often we ask for stopovers to break up the long flights. Su has been such a help when choosing accomodation. With her experience we know that...

My wife and I always use Su Dillon for planning visits to Australia to see my children and grandchildren. Quite often we ask for stopovers to break up the long flights. Su has been such a help when choosing accomodation. With her experience we know that things will go smoothly. Our latest trip to Australia was in March this year, and we all know what happened then! We were in Australia when things started shutting down, so we decided to leave earlier than planned. Su did all the hard work, sorting out flights, cancelling hotel bookings in Vancouver on our original return flight. I dread to imagine how difficult it would have been if we had organised things ourselves. Su is a star, and one of the best in the business.

Sent in by Ann Rowe
Liverton, 10 August 2020

We have known Joanne for quite a number of years, she has booked and arranged all our holidays and she has often gone the extra mile for us on many an occasion. We are both in our seventies but regard Jo as a friend who we can rely on.

Sent in by Lucy Waldon
Milton Keynes, 01 August 2020

Having had to cancel my mum’s surprise 60th birthday celebrations in Malta, because of COVID, Gary came to the rescue! Suggesting some UK alternatives, all properties were beautiful, within budget and were in locations that I had actually considered....

Having had to cancel my mum’s surprise 60th birthday celebrations in Malta, because of COVID, Gary came to the rescue! Suggesting some UK alternatives, all properties were beautiful, within budget and were in locations that I had actually considered. He was helpful and knowledgeable and the whole process was so quick and easy - as it should be when booking a break/holiday! Would recommend Gary to family and friends and wouldn’t hesitate booking with him again. Looking forward to receiving my honeymoons and cruise brochures too! Thanks Gaz!

Sent in by Nicolle Crawford
East Yorkshire , 12 August 2020

For years I have always booked holiday in a travel agency and a chance meeting with a lady resulted in me calling Vicky the Travel Counsellor she used. From the moment I spoke to Vicky I could feel her passion for travel as much as me. I didn’t feel...

For years I have always booked holiday in a travel agency and a chance meeting with a lady resulted in me calling Vicky the Travel Counsellor she used. From the moment I spoke to Vicky I could feel her passion for travel as much as me. I didn’t feel rushed as we talked through ideas and as I had not visited Greece her knowledge of the area was useful. We settled on a villa holiday for our friends 50th Birthday and even though there were 3 families travelling from different airports nothing was a bother. Once that holiday was booked I was in contact with Vicky for Ideas for our big Canadian holiday we had planned for 2021 and again very quickly I had e-mails of options and ideas and I felt she was really on my side to get the most amazing holiday. The arrival of the pandemic brought obvious holiday worries and I made contact for advice when the balance was due and was promptly advised on what I needed to do. When the holiday approached and it was in doubt if the flights would be going Vicky was very quick to reply to any questions I had. In fact more often than not she contacted me regularly to update and say she would be in touch by a certain date and she always was. Friends told of horror stories of being on hold to their travel companies for hours then getting cut off. I was just relaxed as I knew Vicky would be in touch with me and she was. Unfortunately the holiday was cancelled but we are planning to rebook for next year once the travel situation has steadied. And I will be straight in touch with Vicky. This was a villa holiday and rather straight forward but usually my family will pick 2 or 3 places per holiday as we love to explore and I know that any requests we have will not be an issue. I absolutely feel like I am a valued customer and that you really wanted us to have the best holiday, thank you for your help.

Sent in by Sadat Sayeed
London, 12 August 2020

Uli was brilliant in arranging a break for us, at very short notice, in the midst of the Covid-19 pandemic. She is very responsive and arranged a wonderful break for us with the minimum of fuss. Thanks Uli!