Sent in by Clio Caley
Santon, Isle of Man, 29 May 2020

‘As soon as we messaged Donna asking for her help to book our trip to Mexico last year she was more than happy to go above and beyond to help. Donna really listened to what we wanted and provided numerous options that suited exactly what we had asked...

‘As soon as we messaged Donna asking for her help to book our trip to Mexico last year she was more than happy to go above and beyond to help. Donna really listened to what we wanted and provided numerous options that suited exactly what we had asked for. She also sent us lots of different excursions and background information on things to do in Mexico and was genuinely interested and excited for us to go away. Unfortunately, our trip got cancelled due to COVID 19. Donna let us know all of our possible options and when we opted for a full refund she kept us updated at all times and was happy to answer any questions we had which were really reassuring. We got a full refund in a timely manner and Donna even personally sent us a note to send her apologies that our trip had been cancelled which was just amazing!! We will definitely be using Donna’s services again as soon as we can book a trip and I wouldn’t think of using any other travel agent from now on. Thank you so much Donna!!’

Sent in by Teresa Doyle
Banbury, 28 May 2020

I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising...

I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising it out of my hands. You even posted me a complimentary travel guide for Salzburg which was a very thoughtful touch. More importantly than all the above, you were also there to help and give reassurance when the trip had to be canceled due to the coronavirus pandemic. Many of my friends have had huge problems trying to get their planned holidays canceled and hours spent on the phone trying to arrange refunds. I didn't even need to contact you, you got in touch with me very quickly giving me all the reassurance I needed and arranged a quick refund. We will make sure we get to Salzburg once this is all over. Without a doubt, I will contact you at that time to help me organise the trip once again. Many thanks

Sent in by Jane Coats
HARLOW, 28 May 2020

Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used...

Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used to book my travel online myself but I can honestly say I will use Travel Counsellors, and in particular Yolly, in future.

Sent in by Kay Kelly
Glasgow, 01 June 2020

I would like to share my delight in dealing with Donna over many years. During this Covid pandemic we have needed to cancel this year`s holiday and defer it to next year : Donna was most helpful and professional in arranging this for us and as as usual...

I would like to share my delight in dealing with Donna over many years. During this Covid pandemic we have needed to cancel this year`s holiday and defer it to next year : Donna was most helpful and professional in arranging this for us and as as usual most kind and approachable in everyway Thank you and stay safe

Sent in by Victoria Pickin
Burnley Lancashire, 27 May 2020

Our Travel Counsellor, Helen Bush, is a superstar at suggesting the perfect holidays for us. we have used Helen a few times over the years and could think of no one better to plan our honeymoon with. The holiday was a life time memory - all the fine details...

Our Travel Counsellor, Helen Bush, is a superstar at suggesting the perfect holidays for us. we have used Helen a few times over the years and could think of no one better to plan our honeymoon with. The holiday was a life time memory - all the fine details of booking the hotel, the flights, the sea plane times were taken care of. All came together smoothly. We have just booked our first wedding anniversary holiday too, again Helen has thought about what I was hoping to achieve and she has found the perfect place for us again. Hearing that she has stayed in one of our hotels adds to that personal touch and trust in the planned hotels.

Sent in by Andrew Bragg
Lostwithiel, 29 May 2020

We represent KernowFA and Alan arranged travel for 25 to travel to Macedonia for the CONIFA 2020 World Cup. Unfortunately it was cancelled due to the COVID-19 Pandemic and Alan negotiated a refund from the airline. A very professional & conscientious...

We represent KernowFA and Alan arranged travel for 25 to travel to Macedonia for the CONIFA 2020 World Cup. Unfortunately it was cancelled due to the COVID-19 Pandemic and Alan negotiated a refund from the airline. A very professional & conscientious service would definately recommend ????

Sent in by Sally Wells
BICESTER, 28 May 2020

“We wouldn’t hesitate to recommend Travel Counsellors, We had booked our dream holiday through them which had to be cancelled because of the global pandemic, although disappointed any worries we may have had about what was going on and what options we...

“We wouldn’t hesitate to recommend Travel Counsellors, We had booked our dream holiday through them which had to be cancelled because of the global pandemic, although disappointed any worries we may have had about what was going on and what options we had, were dealt with by our personal agent Donna Meredith who kept us fully informed at all times and managed a solution on our behalf that we were very happy with.”

Sent in by Alison Cox
Swindon, 27 May 2020

My sister has always booked holidays through Helen and has never been disappointed. I know that I am in safe hands with Helen and am looking forward to my trip to Sri Lanka in April

Sent in by Chris Murphy
Banbury, 28 May 2020

Fantastic, professional, personal, engaging - You go above and beyond. We can relax knowing we are in safe hands. Thank you so much Donna Meredith for moving our holiday to next year due to it being cancelled because of the pandemic. It’s been a challenging...

Fantastic, professional, personal, engaging - You go above and beyond. We can relax knowing we are in safe hands. Thank you so much Donna Meredith for moving our holiday to next year due to it being cancelled because of the pandemic. It’s been a challenging time for us all but for yourself and your wider TC family it must be doubly challenging - looking forward to booking many more holidays with you - take care - Karen and Chris Murphy x

Sent in by Beverley Piggott
Welwyn , 29 May 2020

Excellent service, very quick and easy booking. Emma is very friendly, extremely knowledgeable and professional and I would highly recommend her, thanks for everything Emma especially your help with our holiday in November and for helping to get Chantelle...

Excellent service, very quick and easy booking. Emma is very friendly, extremely knowledgeable and professional and I would highly recommend her, thanks for everything Emma especially your help with our holiday in November and for helping to get Chantelle home from Mauritius during this pandemic and your help and advise with the refund for my Uncles cancelled anniversary trip! .... You've really been a great help xx

Sent in by Kate Anderson
Banbury, 28 May 2020

Yay! Holiday rebooked to Rhodes next year!! Thank you to the wonderful Donna Meredith - Personal Travel Counsellor who has sorted everything for us. Couldn’t have asked for anyone better! Thank you Donna. can’t wait for 2021

Sent in by Christina Currie
Swindon, 27 May 2020

Helen has always been extremely helpful. Never fazed by all the changes that she is asked to make and is always on hand to deal with any problems that come up. She is friendly and easy to talk to. Everyone should have a person like Helen to help organise...

Helen has always been extremely helpful. Never fazed by all the changes that she is asked to make and is always on hand to deal with any problems that come up. She is friendly and easy to talk to. Everyone should have a person like Helen to help organise their holidays

Sent in by Mary Grange
Barrowford Lancashire, 27 May 2020

Helen always deals with requests very quickly and comprehensively. She listens carefully to the client's requirements and makes very helpful suggestions and responds very promptly to queries about a particular proposal.

Sent in by Terry Clarkson
BODICOTE, 01 June 2020

We have always found Donna to be a helpful, cheerful and professional person to deal with. Donna gives a personal one to one experience that takes the stress and worry out of booking a holiday, nothing is too much trouble for her. Due to the coronavirus...

We have always found Donna to be a helpful, cheerful and professional person to deal with. Donna gives a personal one to one experience that takes the stress and worry out of booking a holiday, nothing is too much trouble for her. Due to the coronavirus issue she rearranged our cruise to next year which was a great relief to us. The service Donna provides under normal conditions is always good, but it’s when things go wrong you realise how valuable the service is that she provides. We would not hesitate to recommend her.

Sent in by Kathleen Belton
Burnley Lancashire, 27 May 2020

Always ready to help. Pleasure to deal with. Pleasant manner. Over the years of my travelling has always helped when needed. Nothing is too much trouble.

Sent in by Paul Manivannan
Bolton, 01 June 2020

Highly recommend Sue. It’s great to have someone who knows what you want. Takes away the worry of knowing if you’ve booked the right package and she’s lovely!

Sent in by Adrian Ashworth
Blandford Forum, Dorset, 27 May 2020

Helen gives us a service second to none would recommend Her and Travel Counsellors to any one, and a score of 10 only goes some way to say thanks, Regards Adrian Ashworth

Sent in by Keith Tranmer
Anglesey, 27 May 2020

I enjoy holidays but not all the organising So this is a win win situation a holiday with Helen organising everything