Sent in by S Curnock
Sutton Coldfield, 21 October 2020

Emma was recommended to me and now I see why! Who knew booking a cruise would be so much fun?! I feel like I had a good natter with an old friend, thank you!

Sent in by Lara Zibarras
London, 21 October 2020

Rebecca is wonderful! We use her for all out travel needs - highly highly recommended!

Sent in by Val Fletcher
YORK, 24 October 2020

Thank you again Rachael for coming to my rescue. Holiday planned on Lancaster Canal in 1 weeks time while we were having building work done, Lancashire were put on level 3 at lunch time which meant that we would not be able to go! Rang Rachael and within...

Thank you again Rachael for coming to my rescue. Holiday planned on Lancaster Canal in 1 weeks time while we were having building work done, Lancashire were put on level 3 at lunch time which meant that we would not be able to go! Rang Rachael and within an hour she had found us somewhere to go for a week that wasn't too far away and met all my needs. I can sleep tonight

Sent in by Dana Burstow
Palmers Green, 23 October 2020

Intelligent, sensitive, personal service . Rebecca has organised a few things for us. A trip to NZ via Hong Kong, a UK overnight stay for our wedding anniversary and an aborted trip to Sydney. Each was different but each showed how good Rebecca is at...

Intelligent, sensitive, personal service . Rebecca has organised a few things for us. A trip to NZ via Hong Kong, a UK overnight stay for our wedding anniversary and an aborted trip to Sydney. Each was different but each showed how good Rebecca is at her job. The NZ trip was fiddly because we were mixing it up staying with friends etc and that did not phase Rebecca. She checked every hotel in advance to remind them to put twin beds in for our late teenage children and thought about every detail of our trip such as driving distances, outings to go on, restaurants, etc. We had booked the flights with another agency but it was Rebecca who told us about the need for admin for arriving in NZ. The overnight stop in the UK was tricky again - we had pretty weird requests - not far from the M6, mid wayish between London and Manchester, stylish, open restaurant on a Sunday night (not that easy...) and somewhere nearby to go for a long walk. Rebecca came up with 3 options - all feasible and the one we booked came with a free welcome cream tea and a cocktail before dinner. Just great. The trip to Sydney was cancelled due to Covid and although Rebecca does not earn anything from doing cancellations she gave us advice about how to handle the situation and completed all the dealing with the airline keeping me informed at each stage. You just feel she is on your side and takes time to understand what it is that you want to do. If I were taking a UK break now, rather than endless scrolling through options and trying to find out availability, I would just ask Rebecca to help. She's great.

Sent in by Andrea Nichola
London, 21 October 2020

Thank you again Toulla for your assistance and excellent service when we travelled to Iceland. You made our trip effortless with your planning and pre booking all our activities and excursions. It was truly an unforgettable trip. Your service was second...

Thank you again Toulla for your assistance and excellent service when we travelled to Iceland. You made our trip effortless with your planning and pre booking all our activities and excursions. It was truly an unforgettable trip. Your service was second to none from start to finish. I cannot wait for you to plan our next adventure!

Sent in by Doug Clelland
Chipping Norton, 21 October 2020

Where Rebecca Berzins finds the time to continuously deliver a personal service is anyone's guess. But she does, time after time, providing significant added value to the experience of travel.

Sent in by A Moore
Preston, 27 October 2020

So our family holiday of a lifetime to the USA fell foul of Covid-19 and was cancelled. This was pretty awful for us all – particularly all the uncertainty that led up to the cancellation. What has been brilliant is the care and support offered throughout...

So our family holiday of a lifetime to the USA fell foul of Covid-19 and was cancelled. This was pretty awful for us all – particularly all the uncertainty that led up to the cancellation. What has been brilliant is the care and support offered throughout by our Travel Counsellor, Vicky. She kept us constantly updated on the situation, gave us sound advice and all the time was personable, professional, and showed compassion to us. Vicky made sure the disappointment was not compounded by a hassle-filled cancellation process. When we’re ready to book another family holiday we will definitely be booking via Vicky – she is a great ambassador for Travel Counsellors.

Sent in by Serena Manda
Barnet, 23 October 2020

I can't thank Rebecca enough for helping me with our UK break for next year. It was for a group of friends & we had quite a few specific requirements & she found us exactly what we were looking for & saved me a lot of stress organising. Highly recommend...

I can't thank Rebecca enough for helping me with our UK break for next year. It was for a group of friends & we had quite a few specific requirements & she found us exactly what we were looking for & saved me a lot of stress organising. Highly recommend Rebecca. Thanks again

Sent in by Rose Flint
Winchmore Hill, 23 October 2020

Rebecca from Travel Counsellors is fantastic. She knows the travel industry inside and out and is professional, friendly and consultative. She really listened to our brief and came up with the ideal holiday for us. I’ll definitely be booking with her...

Rebecca from Travel Counsellors is fantastic. She knows the travel industry inside and out and is professional, friendly and consultative. She really listened to our brief and came up with the ideal holiday for us. I’ll definitely be booking with her again in the future.

Sent in by Gus Sargent
London, 21 October 2020

Zoe was our holiday planner for a recent trip to Cyprus, we couldn’t have done it without her! Talk about going the extra mile. Trying to organise a holiday, during Covid-19, with 2 young children is no mean easy. Especially with all the changing regulations....

Zoe was our holiday planner for a recent trip to Cyprus, we couldn’t have done it without her! Talk about going the extra mile. Trying to organise a holiday, during Covid-19, with 2 young children is no mean easy. Especially with all the changing regulations. Zoe kept going and going till she found what we needed, and we are definitely a tricky customer. She then did it all again when the government changed its flight corridors. Thank you Zoe, exceptional knowledge of so many countries and not once but twice finding our dream holiday. We would go back to the place Zoe found in a heartbeat, and book with her every time for the future.

Sent in by Judith Todd
WIRRAL, 27 October 2020

I booked a short break to self catering accomodation in Skipton for myself and my mother through Jenny. I explained what we were looking for and Jenny sent the details of four possible alternatives. All would have been suitable and we picked out one that...

I booked a short break to self catering accomodation in Skipton for myself and my mother through Jenny. I explained what we were looking for and Jenny sent the details of four possible alternatives. All would have been suitable and we picked out one that appealed the most. The booking process was very simple and the paperwork was delivered. Sadly, owing to the introduction of local lockdown restrictions which prevented travel, we had to cancel. There was no difficulty in canceling or in arranging a refund. I will certainly book through Jenny again when the opportunity arises.

Sent in by Sue Redfern
Widley, waterlooville , 22 October 2020

Natalie is excellent in the way she handles my holidays, she is knowledgeable and very swift in getting back to me if I have a query. I am kept informed all the way and nothing is to much for Natalie. I would definitely recommend Natalie, and will be...

Natalie is excellent in the way she handles my holidays, she is knowledgeable and very swift in getting back to me if I have a query. I am kept informed all the way and nothing is to much for Natalie. I would definitely recommend Natalie, and will be doing more holiday booking with her in the future.

Sent in by Sarah Mitchell
London, 21 October 2020

Hannah is my 'go to' for all travel needs. She always listens carefully to our requirements and presents a range of options to suit our needs including flight times, facilities and budget. She offers helpful suggestions for things that we hadn't even...

Hannah is my 'go to' for all travel needs. She always listens carefully to our requirements and presents a range of options to suit our needs including flight times, facilities and budget. She offers helpful suggestions for things that we hadn't even thought about and is easily able to accommodate any last-minute changes or requests. She always makes sure that we have arrived safely and are happy in our destination and checks in again when we have got home. She is able to access a wide range of colleagues to get first hand reviews of particular locations. We have never been on a trip arranged by Hannah that hasn't worked out perfectly and have recommended her to all of our friends and family. As long as Hannah is in the business, I will never go anywhere else for travel arrangements.

Sent in by Mary Thomas
Faringdon, 23 October 2020

We have a motto in our house – ‘Don’t go on holiday without Ian’. Ian and Barbara have organised the last 4 holidays for myself and my husband – 3 outside the UK and 1 in Cornwall and have organised holidays for both my children. Why book with Ian?...

We have a motto in our house – ‘Don’t go on holiday without Ian’. Ian and Barbara have organised the last 4 holidays for myself and my husband – 3 outside the UK and 1 in Cornwall and have organised holidays for both my children. Why book with Ian? It’s a no brainer….. I could talk about his knowledge, the way he goes the extra mile to find the best holiday, the advice he offers, the time he saves me having to look for flights, hotels etc., the best deals he finds, but I think this story sums it up. We were in Costa Rica at the start of lockdown in March. Cutting a very long story short, 2 days into our organised tour everything was cancelled and we were told to get flights home. Within 5 hours of contacting Ian (at 10pm uk time), he had booked us onto flights home. When those flights were cancelled the following day, he was already on the case to find us other flights. Not as easy as it sounds when airlines were shutting down around us and we weren’t allowed to fly back through the US. Not only did he manage to get us on new flights but was with us every step of the way to calm us down and give us the best advice. Not sure whether we or Ian were more relieved when the flight touched down in London….. and imagine how many Ian’s other of clients were also trapped at the same time who he helped. If you think that was a one-off, we were caught up in an internal country riot in a previous holiday and were told by the foreign office to leave. The only reason Ian didn’t have to help was that we were scheduled to leave that day anyway. It’s quite simple ‘Don’t go on holiday without Ian’

Sent in by Wyn Mashiter
Barrow, Clitheroe, 27 October 2020

Thankyou for your patience and support in finding me a lovely apartment for my forthcoming holiday. l would gladly recommend you to my friends and family. Best wishes for the future. Wyn Mashiter

Sent in by Emma Bush
East Yorkshire, 21 October 2020

2020 has seen us postpone two major trips, but Helen has been incredible in managing the fall out of covid and rescheduling both holidays to next year. She has been proactive - communicating early with me about possible options and nothing has been too...

2020 has seen us postpone two major trips, but Helen has been incredible in managing the fall out of covid and rescheduling both holidays to next year. She has been proactive - communicating early with me about possible options and nothing has been too much trouble. It’s a tough time for all but Helen has been so professional. Would recommend her at any time to manage your holiday plans and especially now! We feel in great hands!

Sent in by Hayley Sizer
Leicester, 23 October 2020

I gave Rebecca an outline of the kind of break I was after and she returned to me with a range of well researched options that fitted my request. The option I eventually selected (they were all so good, it was difficult to choose!) was perfect for my...

I gave Rebecca an outline of the kind of break I was after and she returned to me with a range of well researched options that fitted my request. The option I eventually selected (they were all so good, it was difficult to choose!) was perfect for my needs and I had a wonderfully relaxing time.

Sent in by Penny Beral
Radlett, 21 October 2020

Rebecca was so helpful from the moment we contacted her. She found some stunning hotels in Sicily within our budget and in great locations. She organised car hire and flights. More importantly she kept in touch before the holiday and whilst we were away...

Rebecca was so helpful from the moment we contacted her. She found some stunning hotels in Sicily within our budget and in great locations. She organised car hire and flights. More importantly she kept in touch before the holiday and whilst we were away which was so reassuring. Just before we were due to come home the travel corridor Covid 19 restrictions changed for Italy and she advised us with enough time to change our flights, and we were able to return a day earlier than planned. I have complete confidence in Rebecca's ability to book holidays and she has a wealth of knowledge of travelling aboard.