Coronavirus Update

16 March 2020

view of busy airport terminal

We are following the latest travel advice from the Foreign & Commonwealth Office relating to COVID-19 (initially referred to as Coronavirus) 

Cases of Covid-19 (Coronavirus) have been confirmed in a number of countries throughout the world resulting in the World Health Organisation declaring a pandemic on 11 March 2020.

In the last week we have seen this become a fast moving, unprecedented situation. As we see various travel restrictions implemented globally it is very important that all travellers follow the public health advice relating to the destination they are travelling to.  

Our priority is to look after our customers at this time, with a focus on their health and safety. We are continually monitoring this situation extremely closely to ensure you can continue to travel in the safest ways possible.

 

What is the current travel advice around affected destinations?

Due to the evolving nature of the situation travel advice is being updated daily, so we strongly advise all travellers to review the latest FCO travel advice for the countries they are travelling to, and if in doubt speak to your Travel Counsellor.

It is also important to note that many countries have revised their entry requirements and information surrounding health and safety, which may impact your plans.

Countries around the world are being encouraged to take sensible precautions to prevent further spread of the virus. As a result, enhanced health screening procedures have been put in place at arrival and departure areas in many destinations. Travellers should comply with these processes and take relevant  preventative measures  to reduce the risk of exposure.

If you have any queries or concerns, your Travel Counsellor is always available to offer additional guidance.

 

What happens if my travel plans are affected?
If the Foreign & Commonwealth Office advises against travel to a destination and your holiday arrangements have been affected, your Travel Counsellor will always get in touch and advise you of the options open to you.

Given the increased risk of disruption at this time, it is even more important than ever to ensure that you have adequate travel insurance regardless of your destination - you should ensure that any policy properly covers you for disruption to travel plans and medical expenses, and you should carefully consider the scope of your policy and any restrictions on it.

Please rest assured that booking your travel through your Travel Counsellor means you have the backing of the company’s global support team, and a dedicated, 24/7 Duty Office should you need help and advice wherever you are in the world.

 

When you return home 
On returning home follow the latest NHS advice if you suspect you may be experiencing symptoms relating to Covid-19 (Coronavirus)

 

Useful information
The FCO has the latest guidance for British people travelling and living overseas following the outbreak of novel coronavirus in Wuhan, China, and in other countries worldwide - click here to read the latest FCO advice.

Travellers should also check the applicable country(s) travel advice before travel. These can be found on the UK Government website, and it's also worth checking the latest advice from the National Travel Health Network and Centre (NaTHNaC) on the TravelHealthPro website.

Travel Counsellors travel safety advice is also available - click here to read or download a copy.

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