Whether you want to embark on a family adventure with enriching shore excursions, feast in gourmet restaurants, relax watching concerts under the stars or be entertained by spectacular stage shows, there’s a perfect cruise for everyone. And the best bit is how you get there. With over 20 years experience building incredible cruise holidays for thousands of delighted customers, our experts will find something special just for you.
If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Helen Harrison
Beverley, 31 July 2020
We have been using Su's services for many years now and have always found her service to be friendly, tailored to suit us and professional. Her services have never been so important as they have been over the last few months with arranging and then rearranging our travel plans including securing refunds etc during the current pandemic. She has done so without hesitation, with a smile and always delivered. I wouldn't hesitate to recommend her and we will continue to use her as we feel secure and covered by her travel advice and recommendations, backed up with the service and proposition Travel Counsellors offer. thanks you Helen & Paul
Sent in by Donna Storry
Hull, 31 July 2020
Where to start .... I honestly do not know where I would have been without su Dillon arranging our holidays for this year. Changed 3 times, numerous issues due to COVID-19 and still never felt like anything was too much trouble for Su. I’ve booked through su for many years and can’t imagine using anyone else. I can’t thank her enough and I will continue to share her details with friends and anyone I meet. I’ve met people on holiday who booked direct and may now think twice and use su
Sent in by Andrew Garland
Highworth, 31 July 2020
Dear Ian, My wife and I recently had you arrange travel for us to Thailand and New Zealand. You delivered us a brilliant package, that met all our needs and we had so much fun. You listened carefully to what we were looking for and you delivered in a very competitive manner. We even received a massive hotel upgrade, we were in total luxury. However, the absolute bonus is having you create and organise our itinerary was the comfort of knowing, if anything went wrong you were there ready to help. Yes things did go wrong, no visa to get into New Zealand of all places (with my New Zealand passport still in the UK). Quite a complicated story but suffice to say I was stuck in Thailand and unable to travel to New Zealand, this tested both Tina and I to out limits, especially as we had family celebrations awaiting us. You were there on the end of the phone and message, you went out of your way ringing all manner of people to solve our situation. You were very calm and kept us sane as the clock worked its way down to the flight departure time and the prospect of Tina travelling and me being stuck. Thank you for your support, the problem solved, I can only say if one does not use you to organise and assist with travel then they would be crazy. The internet is OK but the personalised service you provide is simply unbeatable.
Sent in by N White
Shropshire, 30 July 2020
You’ve been fabulous Lesley and kept us informed each and every step of the way. Absolutely nothing was too much trouble even though you were snowed under with issues and enquires. Just goes to prove that the cheapest option isn’t always the best route to take and due to your experience you were able to get every penny back for us without us having to do a single thing. Can’t wait to be in the position to re book for next year now once we hear more news on A levels Cant recommend Lesley enough!!
Sent in by H Haigh
Bolton, 31 July 2020
Kerry has been my travel advisor for over 15 year. arranging holidays to Florida for 19 of us, 6 times. Jamaica , Mexico Greece and many many more. I am so picky where I go and Kerry has sorted them all, I'm hard work. Kerry's understanding of a difficult customer and what they want, simply the best. look forward to you booking many many more for me. thanks xx
Sent in by Peter Frewer
Beverley, 01 August 2020
My wife and I always use Su Dillon for planning visits to Australia to see my children and grandchildren. Quite often we ask for stopovers to break up the long flights. Su has been such a help when choosing accomodation. With her experience we know that things will go smoothly. Our latest trip to Australia was in March this year, and we all know what happened then! We were in Australia when things started shutting down, so we decided to leave earlier than planned. Su did all the hard work, sorting out flights, cancelling hotel bookings in Vancouver on our original return flight. I dread to imagine how difficult it would have been if we had organised things ourselves. Su is a star, and one of the best in the business.
Sent in by Denise Wilkinson
Hull, 03 August 2020
We do book our holidays with Su and throughout the Covid-19 Su has kept in touch with updates on our re-arranged cruise that Su has books for us , but Su does go one step further and will help with other enquiries, I have flights booked for Teneriffe in September and I know I can always ask Su general questions even though Su did not book my flights
Sent in by Lynn Stanley
Corringham, 31 July 2020
Dear Tracey Clive and myself would like to express our thanks and gratitude for the tireless and expert work you have undertaken on our behalf. As regular travelers we realised we needed an expert agent to advise us regarding our dream holiday to Canada and Alaska and you have certainly been this. Sadly the pandemic intervened, but this is where the bespoke service you provided came into its own. We we didn't have to lift a finger during the refund process as you gave us our options. We decided that we needed a refund and you delt with this and kept us fully informed at every stage of the process. We would recommend your bespoke service to anyone booking a holiday or flights and will certainly be using your services in the future Thank you again Lynn Stanley
Sent in by Catherine Leather
Winchester, 01 August 2020
We have just returned from a wonderful 12 day trip to southern Italy the success of which was due in no small part to Zoe and the resources which Travel Counsellors have at hand. Our initial idea was to charter a yacht and sail around the Pontine island in the Tyrrhenian for a week, but we then realised there were so many other places nearby that we wished to visit, such as Rome, Amalfi, Positano plus the ancient sites of Pompeii, Herculaneum and Paestum. At this point we asked Zoe if she was able to help plan our itinerary and I am so glad we did. Not only did she deal with booking our hotels, private transfers, drivers and private guided tours of the historic sites, she was also on hand to walk us through the extra safety measures now in place to fly in the post Covid world. She also personally rang our hotel ahead of our arrival to check what safety measures they had in place. During our holiday in Italy Zoe would provide us each day with the name and contact number of the driver who would be collecting us that day aswell as the name and number of our English speaking guide for the day. We quickly decided that we liked this style of tourism, and so on the penultimate day of the holiday we asked Zoe if she could arrange a tour of another site, this time the 1,200 room 18th century royal palace of Caserta in Naples. Zoe sprung into action and it was easily arranged. Whilst we were away the government introduced the mandatory passenger arrival form, and Zoe kept us informed of this development (something we otherwise would have missed) so that we were able to complete all the paperwork before our flight back to the UK. I am extremely happy with the level of service and attention to detail Zoe provided and I look forward to planning my next holiday through her.
Sent in by Rob Grimes
Cheshunt, 02 August 2020
Uli has been fantastic, attentive and on the ball in arranging a 3 stop honeymoon to Croatia, Austria and Hungary. Her expertise helped me choose the right places to go and he experience was crucial during this covid pandemic. Thanks for your help and look forward to booking for next year
Sent in by Louise Green
Bristol, 05 August 2020
I don’t even know where to start!! We booked our holiday using Claire as our Travel Counsellor (because why wouldn’t you?) prior to the current pandemic. Thank goodness we did, what a logistical nightmare!! Claire managed to negotiate refunds, ticket changes and in fact organise a whole new holiday in a short space of time with no inconvenience to us. I was looking for something to suit two older teenagers, my mother and myself – not an easy task at the best of times let alone during a period of intense increased workload. Not only did Claire’s suggestions hit the nail on the head but she tweaked until it was our very own personalised holiday, she managed to transform what would have been a fiasco into a pleasant experience. If I’m honest even with plenty of time I wouldn’t have found or thought of the subtleties that made this holiday stand out from any other we’ve had. Every detail was taken care of by Claire and there is no doubt, our holiday would have been inferior had she not organised it. I will always use her from now on and cannot recommend her highly enough, thank you Claire.
Sent in by Darren Williamson
BRIDLINGTON, 02 August 2020
There are too many superlatives to describe the most professional service that Diane delivers. We had our holiday booked, but once the pandemic took hold, we decided that it was not ideal to go. Diane rearranged our holiday to later in the year, but the pandemic spread to devastating levels and we decided that it should be placed on hold until it was safe to do so. This is about the service that Diane delivers, it is not about the business or the money, with Diane I feel that not only is she a friendly voice, but an outstanding example of a true professional that has really gone above and beyond to ensure that we have been taken care of and all aspects of our (eventual) holiday, and will be the most pleasant of experiences. A huge Thank You to Diane and I can assure that any future holidays (after the one we would like next) will be organised through Diane of Travel Consellors, as she is a credit to the company. DSW.
Sent in by Lucy Waldon
Milton Keynes, 01 August 2020
Having had to cancel my mum’s surprise 60th birthday celebrations in Malta, because of COVID, Gary came to the rescue! Suggesting some UK alternatives, all properties were beautiful, within budget and were in locations that I had actually considered. He was helpful and knowledgeable and the whole process was so quick and easy - as it should be when booking a break/holiday! Would recommend Gary to family and friends and wouldn’t hesitate booking with him again. Looking forward to receiving my honeymoons and cruise brochures too! Thanks Gaz!
Sent in by M Parkinson
WIGAN, 31 July 2020
Kerry is brilliant , twice she has arranged my trips to Australia and they went smoothly without any problems xxx
Sent in by A & S Balcam
Hull, 31 July 2020
During the pandemic period our planned holiday has been cancelled twice but Su Dillon has informed us immediately of our options and started to re-plan for an alternative. She is thorough and this gives usconfidence and peace of mind. Highly recommended.
Sent in by Ann Briggs
Hull, 31 July 2020
Always excellent service and Su is always at the end of the phone for any advice needed. I totally trust Su when booking my holidays.
Sent in by Helen Harrison
Beverley, 31 July 2020
We have been using Su for our holiday requirements for many years now and she always delivers a personal, tailored and friendly service that is second to none. I would highly recommend her services and this has also played out even more so during the last few months where she has supported, changed and rearranged many of our trips during the current pandemic. She has done so professionally, without hesitation and with a smile despite everything. It is a times like these that you need the expertise and personal service that Su offers. thank you Helen & Paul
Sent in by Brian Pellow
Southport , 31 July 2020
Thanks Su for dealing with our cancellation and re-booking of our cruise due to Corona. At a time when your income stream was virtually non existent you done it in a professional manner which we fully appreciate. Thank you!
Sent in by Lesley Raywood
Goole, 31 July 2020
Su has booked numerous holidays for us, sometimes the itinerary has been very complicated! We have never had any problems, Su is efficient and very thorough, this makes all our trips easy. We would never book with anyone else.
Sent in by E Winrow
Wigan, 31 July 2020
booked our first holiday with kerry and definitely be back to book more kerry is very helpful and gives you honest advice always happy to answer any questions thank you xx
Sent in by Helen Marriott
Scarborough , 01 August 2020
Diana came by recommendation and I am so ver glad she did! From the very start Diana was patient, knowledgable and professional. She took plenty of time to understand what it was I was looking for and within a couple of days came up trumps! I feel totally confident with my booking and know Diana is there should I need her; she will also be arranging car hire at airports nearer the time. I shall DEFINITELY be using Diana’s services again and can’t recommend her enough.