Whether you want to embark on a family adventure with enriching shore excursions, feast in gourmet restaurants, relax watching concerts under the stars or be entertained by spectacular stage shows, there’s a perfect cruise for everyone. And the best bit is how you get there. With over 20 years experience building incredible cruise holidays for thousands of delighted customers, our experts will find something special just for you.
If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Dani Maci
London, 21 September 2020
Caroline is approachable, friendly and makes you feel at ease about talking different options and budgets. She knows the travel destinations well and she tells you all the pros and cons. I would never book with anyone else now !
Sent in by Carole Nicolle
Folkestone, 18 September 2020
Wow! What can I say? I’ve just booked my first family holiday in 7 years with Bianca! She has been amazing. Every question I had, Bianca spent time researching and then answering for me to ensure we had the best holiday at the best price! Nothing was too much trouble and I couldn’t have asked for a more perfect holiday. I feel completely safe having booked this holiday for next year even with everything going on in the world right now. I cannot wait to spend some family time together in what will be my children’s first-ever holiday abroad. I really can’t thank you enough, Bianca! You’re a diamond.
Sent in by Jo Short
Rotherham, 21 September 2020
Just wanted to say a massive thank you for helping organise our little break in the Cotswolds, it was just what the doctor ordered . Every hotel location was lovely and in beautiful settings, I would recommend to everyone.
Sent in by Miriam Harte
Gateshead, 21 September 2020
Thank you for all your work in making my trip really super! Everything worked really well. That hotel really suited me and that is an excellent location. Breakfast was a bit odd but only because of the COVID restrictions - they were really doing their best!!! My room was great and I was very glad of the extra space for having afternoon “pausas” given the glorious weather. I had lots of fun, great food and drink and gelato!!! It was a pleasure doing business with you and I’ll be delighted to pass your details on when I have a chance. With best wishes and thanks again.'
Sent in by Jim Neale
Harpenden, 21 September 2020
Incredible knowledge from direct experience; Super excited for the trip ahead. Thank you!
Sent in by Sarah Smith
Buckingham, 18 September 2020
Jo has been so enormously helpful to us during the COVID crisis. She is always so cheerful. In 2020 we had planned a massive trip and made several changes to our booking pre COVID and she was brilliant. During these uncertain times she has worked hard to unpick our holiday but also reassure us at every opportunity. I simply don't know what we would have done without her !! All of our holidays going forward will be booked with her. Brilliant service, lovely person. Thank you
Sent in by Barbara Clarke
Crawley, 19 September 2020
She has been to so many places and her knowledge is exceptional. She is passionate about travel. You cannot be in better hands
Sent in by Jo Harrison
Folkestone , 18 September 2020
After persuading my partner to book a holiday so far in advance, I went straight to Bianca to see if she could help! It was great to pass the job to someone else who takes everything you want and finds you the perfect holiday. It was like visiting a travel agent from the comfort of our own home, and we now have a great holiday to look forward to at a fantastic price! Thanks to Bianca for all your help and even working on a Sunday to get things booked before the offer finished... we'll definitely use Bianca again! ??
Sent in by Michaela Jones
Folkestone, 18 September 2020
From a very weary online holiday booker, I found Bianca! Couldn’t have been more helpful, beared with us booking 2 families onto a holiday, kept communication open, found us a great deal and kept rechecking to make sure was the best could find! Great service took all the worry away from doing it myself! Booked well in advance ready for next year! Will defiantly use Bianca again as made the whole process easy to do! Highly recommend to anyone!
Sent in by Alan Silver
London, 21 September 2020
As most holidays, fortunately, go without a hitch it is difficult to know whether your travel agent/consultant is very good. This holiday many things have not gone to plan. Our Travel Consultant, Caroline Dobson, has been excellent in trying times. She has done everything that was necessary to ensure that we could enjoy our holiday as much as possible, most times before we even asked. I have already referred another couple to her and would unreservedly recommend others. Keep up the excellent work.
Sent in by Sally Taylor
Folkestone, 18 September 2020
After spending too much time online trying to rebook our cancelled honeymoon, I asked for recommendations for help on my Facebook and Bianca was recommended multiple times so I got in touch. She took the time to find out exactly what we were looking for and soon found us the perfect honeymoon that's ticked every box and some. Bianca sent us locations I hadn’t even considered, beautiful hotels, and took into account all the little extras such as extra luggage and transfers so the price quoted was everything we needed rather than optional extras. She went out of her way to ensure the options were accessible due to me having mobility issues which I’m sure made things tricky. Fantastic communication, every question answered and has just made the looking and booking process the easiest ever. We’re so excited about our planned honeymoon even if it will be for our first wedding anniversary. Will definitely come back to Bianca for future trips and will recommend to anyone looking for a holiday. Thank you, Bianca, from us both ??
Sent in by Emma Newland
Essex, 19 September 2020
Dear Gina, we just wanted to take this opportunity to thank you for all your support you have given us with regards to our holiday, rebooking for next year and most importantly finding us an amazing unexpected holiday for late November. Spending so much time researching for us, and being available to do the booking at 9pm is just amazing and such impeccable service. Thank you very much XXX can't wait to send you e-postcard from St Lucia
Sent in by Natalie Meade
Aylesbury, 19 September 2020
We had such a lovely stay at High Hall in Yorkshire. We were due to go to Portugal but honestly I don't think we could have had a more enjoyable week, the house was stunning as was the location. Gina was so helpful, first by finding the property that would suit out family best including 3 grandparents and a toddler, making the booking process very smooth and then by personal touches at the house itself and upon return. She was on had to call when we couldn't find the where the cot had been stored so she called the owner straight away and found out for us. We would love to stay here again, and I will definitely be using Gina to book our future trips in the UK and abroad.
Sent in by P P
Dorset, 21 September 2020
Caroline went above and beyond our expectations to give us peace of mind while stranded in the South Pacific trying to get flights home.
Sent in by Kate Hunter
Warwickshire, 21 September 2020
From the outset of organising our holiday Angela was fantastic. Arranging a girl’s holiday for five, with one of the party travelling from a restricted location, Angela was able to identify a number of options within our limited search criteria. Angela was professional, knowledgeable and liaised with us regularly until our booking was confirmed. And then like many holiday makers, Covid-19 happened and that was when Angela’s service became invaluable. With five people involved it would have fallen to one member of the party to begin the unenviable task of trying to process cancellations, refunds amongst the chaos that ensued. Angela was exceptional throughout this time. She took care of everything and meant that none of us had the stress of the dealing with the situation. I cannot recommend Angela or the Travel Counsellor service highly enough. A truly individual experience and absolutely faultless in what must have been the most testing of times. Thank you Angela, we look forward to you re-organising our trip soon.
Sent in by Zoe Mansfield
London, 19 September 2020
So I’ve just got back from my city break in Berlin, this was not where I was originally going but because of Covid Gina has swapped and changed my holiday a few times, I have been so stressed and worried due to the ongoing situation but unlike other travel companies that either you can’t get through to or simply there is no way to contact them, Gina and travel counsellors were there literally 7 days a week at any time and where I needed to cancel trips Gina sorted it all out with no stress on my shoulders! I will only be booking with Gina from now on
Sent in by Louise Rawlinson
Stockport, 21 September 2020
Joanne helped me and my friend book a 4day break. When our first one got cancelled Joanne was a massive help and re-arranged it to go else where. She had a lot of knowledge on the areas and hotels. She was absolutely fabulous. She even gave me a courtesy call when we got home. Such a lovely helpful lady and I will not book my holidays through anyone else. She was always on the phone or there to help with any questions I had. Thank you so much Joanne
Sent in by Deborah Breckon
Huddersfield, 18 September 2020
Gemma has been fab helping us find a fantastic family holiday that not only means luxury for the adults but also keeping a teenager happy... no small challenge! it feels like we have travelled the world together looking at options, but no matter how many times criteria changed she always came up with great suitable options. would defo recommend booking with gemma
Sent in by Gemma Gurvizt
Newhythe, 18 September 2020
I can't express how helpful Bianca was whilst helping book a surprise holiday for my partners birthday! Nothing was too much stress and she really knows her stuff! Will be using time and time again and fully recommend!
Sent in by Mark Williams
Ashford, 18 September 2020
Bianca was recommended to us from a friend and she certainly lived up to her reputation! Very professional, patient and totally dedicated to matching our desires with a location. Excellent customer service and attention to detail are very personal to us and Bianca could not be faulted. Nothing too much trouble and she listened to our requests and found us our perfect holiday! Recommend highly!
Sent in by Sarah McKee-Harris
COLCHESTER, 20 September 2020
I cannot rate Liz highly enough for her superb travel planning and customer service she provided us for a trip to Greece in August 2020. Things were obviously uncertain due to Coronavirus but Liz was a great support throughout the process and even whilst we were away when we had a question regarding our hotel. Thank you Liz and we will definitely look to book with you again!