Sent in by Paul Hartle
Nottingham, 03 June 2020

Well I think you and your company are fantastic, having booked in late Feb for a holiday in March which was then cancelled, you worked hard and obtained our refund in full. Great service and I will be using your service again when the world gets back...

Well I think you and your company are fantastic, having booked in late Feb for a holiday in March which was then cancelled, you worked hard and obtained our refund in full. Great service and I will be using your service again when the world gets back to travelling.

Sent in by Jane Coats
HARLOW, 28 May 2020

Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used...

Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used to book my travel online myself but I can honestly say I will use Travel Counsellors, and in particular Yolly, in future.

Sent in by Emma Lock
BURES, 01 June 2020

Don’t think I’d ever book through anyone else now! It was so handy having you just a phone call or email away especially during these times! I felt like I was informed the whole way through and was never in any doubt about what was happening with the...

Don’t think I’d ever book through anyone else now! It was so handy having you just a phone call or email away especially during these times! I felt like I was informed the whole way through and was never in any doubt about what was happening with the holiday! so thank you massively!

Sent in by Gail Osborne
Southampton, Hampshire, 05 June 2020

As always Ian, many thanks for being so helpful and 'on it' ! [Travelling to Southeast Asia]

Sent in by Sam Hughes
Swansea, 02 June 2020

5/5 to Daniel. I booked our first holiday for three years. Never booked a holiday before (someone always booked it for us all). So was completely lost what to do etc. Dan did everything. He found a fantastic hotel that would have suited my family everything...

5/5 to Daniel. I booked our first holiday for three years. Never booked a holiday before (someone always booked it for us all). So was completely lost what to do etc. Dan did everything. He found a fantastic hotel that would have suited my family everything was exactly what we wanted. He met me and gave me a lovely folder with everything in it and explained what to do. To know he was on the end of a phone at any time was brilliant and really very reassuring. Then came the Corona-virus. Dan kept in touch with us the whole time. We were due to fly on March 31. I was so worried about everything and Dan was very reassuring. As soon as he had word the flight and holiday was cancelled he notified me straight away. Not by text or email he phoned and spoke every time. I have had all the money for our holiday and flights refunded and had complete peace of mind that Dan was over seeing it all. Massive thank you Dan you have been an absolute star. I can’t recommend you more. I’ll need a year to get back on my feet with the blow my business has now taken. My next holiday will without doubt be booked with you Dan. Thanks again x

Sent in by Sarah Soctratous
Plymouth, 02 June 2020

We opted to book through Karen Thornton and I cant praise her enough. She has gone above and beyond to tailor make our dream holiday for us. Nothing was too much hassle and all questions were answered if anyone is looking for a holiday after this whole...

We opted to book through Karen Thornton and I cant praise her enough. She has gone above and beyond to tailor make our dream holiday for us. Nothing was too much hassle and all questions were answered if anyone is looking for a holiday after this whole pandemic is over I would HIGHLY recommend Karen.

Sent in by Teresa Doyle
Banbury, 28 May 2020

I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising...

I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising it out of my hands. You even posted me a complimentary travel guide for Salzburg which was a very thoughtful touch. More importantly than all the above, you were also there to help and give reassurance when the trip had to be canceled due to the coronavirus pandemic. Many of my friends have had huge problems trying to get their planned holidays canceled and hours spent on the phone trying to arrange refunds. I didn't even need to contact you, you got in touch with me very quickly giving me all the reassurance I needed and arranged a quick refund. We will make sure we get to Salzburg once this is all over. Without a doubt, I will contact you at that time to help me organise the trip once again. Many thanks

Sent in by Clio Caley
Santon, Isle of Man, 29 May 2020

‘As soon as we messaged Donna asking for her help to book our trip to Mexico last year she was more than happy to go above and beyond to help. Donna really listened to what we wanted and provided numerous options that suited exactly what we had asked...

‘As soon as we messaged Donna asking for her help to book our trip to Mexico last year she was more than happy to go above and beyond to help. Donna really listened to what we wanted and provided numerous options that suited exactly what we had asked for. She also sent us lots of different excursions and background information on things to do in Mexico and was genuinely interested and excited for us to go away. Unfortunately, our trip got cancelled due to COVID 19. Donna let us know all of our possible options and when we opted for a full refund she kept us updated at all times and was happy to answer any questions we had which were really reassuring. We got a full refund in a timely manner and Donna even personally sent us a note to send her apologies that our trip had been cancelled which was just amazing!! We will definitely be using Donna’s services again as soon as we can book a trip and I wouldn’t think of using any other travel agent from now on. Thank you so much Donna!!’

Sent in by Sue Brown
Thorpe Mandeville, 01 June 2020

Donna was recommended to us by a friend, for whom she had booked several trips. She fulfilled our brief within a couple of days, finding a much better villa than I had been able to and also booking flights and hire car, all in a very personal and efficient...

Donna was recommended to us by a friend, for whom she had booked several trips. She fulfilled our brief within a couple of days, finding a much better villa than I had been able to and also booking flights and hire car, all in a very personal and efficient manner. Since the Covid -19 situation she has constantly monitored our booking which was for the end of June, and now negotiated it to take place next year. I have always booked our holidays before, but our experience with Donna has been so good that I think that will change!

Sent in by Beverley Piggott
Welwyn , 29 May 2020

Excellent service, very quick and easy booking. Emma is very friendly, extremely knowledgeable and professional and I would highly recommend her, thanks for everything Emma especially your help with our holiday in November and for helping to get Chantelle...

Excellent service, very quick and easy booking. Emma is very friendly, extremely knowledgeable and professional and I would highly recommend her, thanks for everything Emma especially your help with our holiday in November and for helping to get Chantelle home from Mauritius during this pandemic and your help and advise with the refund for my Uncles cancelled anniversary trip! .... You've really been a great help xx

Sent in by Jamie Moody
Preston, 01 June 2020

Thank you for being the help you have been for us. I can’t fault you in any way and will definitely be coming back to you in the future.

Sent in by Paul Manivannan
Bolton, 01 June 2020

Highly recommend Sue. It’s great to have someone who knows what you want. Takes away the worry of knowing if you’ve booked the right package and she’s lovely!

Sent in by Ed and Sally Bevan
Rodmersham Green, 03 June 2020

Steve can get you wherever you want to go and however you want to travel. Nothing is too much trouble and the value he gets for your money can't be matched!

Sent in by Nicky Calver
Colchester, 04 June 2020

I highly recommend Jane - Absolute first class service changing our holiday to next year. No fuss , no waiting , she took care of everything for us. I’ve heard some troubling stories from people - mainly unable to communicate with their tour operator...

I highly recommend Jane - Absolute first class service changing our holiday to next year. No fuss , no waiting , she took care of everything for us. I’ve heard some troubling stories from people - mainly unable to communicate with their tour operator in these troubling/ busy times. But not with Jane, she did it all and speedily quick too. If you want that personal customer service for your future holidays / trips- give Jane a shout. Thanks Jane Sheffield once again. You are amazing ! Xx

Sent in by Chloe Rogers
Hull, 01 June 2020

Just letting you know I have received the flights refund. Thank you for sorting everything for us and for being so helpful. I’m certain we will be in touch when it comes to rearranging for next year.

Sent in by Kay Kelly
Glasgow, 01 June 2020

I would like to share my delight in dealing with Donna over many years. During this Covid pandemic we have needed to cancel this year`s holiday and defer it to next year : Donna was most helpful and professional in arranging this for us and as as usual...

I would like to share my delight in dealing with Donna over many years. During this Covid pandemic we have needed to cancel this year`s holiday and defer it to next year : Donna was most helpful and professional in arranging this for us and as as usual most kind and approachable in everyway Thank you and stay safe

Sent in by N & P Leake
MATLOCK, 04 June 2020

We would like to say how very helpful we found Pamela Bannister throughout the whole discussion and booking process of our tailor-made holiday in Italy. She was also very supportive during the time of the Covid 19 uncertainty, keeping us as informed...

We would like to say how very helpful we found Pamela Bannister throughout the whole discussion and booking process of our tailor-made holiday in Italy. She was also very supportive during the time of the Covid 19 uncertainty, keeping us as informed as possible at every stage, and finally in the arrangement of refunds. We will use her services again once it is safe to arrange for future holidays. Her reliability and friendly manner have given us complete confidence.

Sent in by Helen Pollard
GLOUCESTER, 28 May 2020

As a family we were due to fly to Florida in July. The coronavirus had left such uncertainty about whether we would travel or not, so after speaking to Donna our worries were all laid to rest. Donna was reassuring and supportive in me making the best...

As a family we were due to fly to Florida in July. The coronavirus had left such uncertainty about whether we would travel or not, so after speaking to Donna our worries were all laid to rest. Donna was reassuring and supportive in me making the best decision on how to proceed. We have decided to postpone our family trip of a lifetime to next year. My deposit is just carried over, i am reassured that we are fully covered if any airlines or companies collapse and know still we have something very exciting to look forward to. We had considered booking flights and accommodation separately and I am so glad now we decided to go with travel counsellors. All our worries are gone! We are very grateful to Donna for the reassurance we have had. I would highly recommend anyone to book with Donna.