Whether you want to embark on a family adventure with enriching shore excursions, feast in gourmet restaurants, relax watching concerts under the stars or be entertained by spectacular stage shows, there’s a perfect cruise for everyone. And the best bit is how you get there. With over 20 years experience building incredible cruise holidays for thousands of delighted customers, our experts will find something special just for you.
If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Evelyn Hayman
Ivybridge, 22 March 2020
Can’t fault David’s efficiency, helpfulness and lovely attitude. We can thoroughly recommend him for all travel arrangements.
Sent in by Joanne Casling
York, 23 March 2020
Excellent service and third time I've used Kay to book my holidays! So much more convenient and not being very good at technology it's so much easier for me. Everything is done for you.
Sent in by J Reeve
Lyndhurst, 23 March 2020
Julie has worked very hard for us arranging a holiday for 2021. Excellent communication skills and keeping us up-to-date with the arrangements. Julie was also very kind to tell us that we could find a holiday cheaper online, we appreciate that honesty Which is often very rare these days. We will be continuing to book with Julie in the future And have recommended her to many friends and family.
Sent in by Pamela Hume
Scarborough, 23 March 2020
Kay is fabulous and organised and has done a great job through recent turmoil of Coronavirus. Would definitely recommend she is mega efficient !
Sent in by Peter Arrandale
Salisbury, 25 March 2020
Thanks Barbara for a great service over the years, always there to help when we are out of our depth.
Sent in by Rita Miller
York, 24 March 2020
Sarah was there for me when I was in danger of being stranded abroad and solved my problems promptly, and was unflappably efficient. I cannot recommend her enough!
Sent in by Patrica ODonnell
Banbury, 20 March 2020
After deciding to book a holiday to Vietnam and Cambodia, we emailed Lisa with a ‘wish list’ of places we wanted to see and dates we were looking to travel. She came back to us within 24 hours with an itinerary including all flights, transfers, tours and hotels, all within our budget starting in north Vietnam finishing in Cambodia. The holiday was more than we had hoped for, all the hotels were excellent, local guides were brilliant and the tours great. We did have some difficulty with online check in for one of our internal flights, which was quickly resolved with an email to Lisa. Communication throughout was excellent and we would not hesitate in recommending Lisa for your holiday arrangements - in fact, we are putting another list together ready for when normal service resumes!!
Sent in by Mark Vinnicombe
Ipswich, 25 March 2020
Excellent service throughout the whole booking procedure
Sent in by Carol Travers
Motherwell, 23 March 2020
I found Andy to be more than helpful in a very stressful time just now and he communicated and reassured and helped every step of the way
Sent in by Peter James
Haywards Heath, 23 March 2020
We would like to have scored 100 if we could have! For the first time we booked our flights to South Africa through Tracey and after hearing the South African president address the people on Sunday 15th March (1730 hrs UK time) informing them about the pending travel ban to include the UK we immediately rang Tracey to ask her to try and get us a flight home a.s.a.p. Tracey worked tirelessly and finally at 2000 hrs confirmed we had 2 tickets to the UK 2 days later. We were so thankful we had booked through Tracey and not BA as the BA lines were totally blocked which meant it would have been virtually impossible for us to alter our flight directly with BA for a few days. We think the service Tracey offered us especially on a Sunday was outstanding customer service and we thank her wholeheartedly for going the extra mile to get us back to the UK.
Sent in by Abbie Smith
Woodnewton, 20 March 2020
Amber has been amazing in arranging our holiday - communication has been quick and on point and we could not have had a better service. If only all customer relations were this Fantastic! 10/10
Sent in by Anouska Grassam
Brighouse, 24 March 2020
John is marvellous, he takes the brief, explores the options and provides a number of options for consideration. He also doesn't mind when I change my mind too!! We've used John 3 times now and will definitely use him again.
Sent in by Alan Jones
Salisbury, 25 March 2020
You have been managing our daughters travel arrangements for some time so it is a personal recomnendation, word of mouth which is the best!!
Sent in by James Wither
Birmingham,West Midlands, 25 March 2020
Quick responses, well thought through and able to tailor to my needs. Worked well remotely and in the current climate feel protected from the travel agent atol cover. Was able to source even better prices than I had researched
Sent in by Maureen Neale
Coventry, 26 March 2020
Nothing is to much trouble always looks for the best deals and Tracey is always very polite and helpful
Sent in by Helen Hants
Bradwell, 22 March 2020
Sarah is simply the best and prepared to go the extra mile for her clients. Over the years she has become a friend as well as a great travel consultant.
Sent in by Adrian Coultrup
Esses, 23 March 2020
Sharon provides a very professional and personable service. I would highly recommend her to anyone booking a cruise or any other type of holiday
Sent in by Jennifer Mouser
Chelmsford, 23 March 2020
Very happy to recommend Sarah Bolton, which I do already to friends and family, such an excellent service is always offered.
Sent in by Judy Nathan
Buckhurst Hill , 21 March 2020
Stacey was organised, efficient and very helpful when booking our trip. She was always quick to respond to queries whatever time of the day. During our trip she kept us fully updated and in very difficult circumstances eased our return home, even providing a large amount of foodstuffs which were scarce by the time we got back. Would recommend without hesitation and will unquestionably use her services again. Thank you Stacey!
Sent in by Alan Harding
Nr Thatcham, Berkshire, 23 March 2020
Always helpful and very efficient.
Sent in by Lisa Damms
South Yorkshire, 24 March 2020
This lady and her business have been amazing, she has helped Jamie Damms get home in what was a very very difficult situation, Amanda has done an amazing job, she has stayed in contact with him the whole time, all through the 2 days and nights to keep him informed, i cant thank her enough, I will definitely recommend her, we now have a holiday booked in May, which we need to re-arrange as I think alot of you out will have to do the same, thank you so so so much Amanda xx