Whether you want to embark on a family adventure with enriching shore excursions, feast in gourmet restaurants, relax watching concerts under the stars or be entertained by spectacular stage shows, there’s a perfect cruise for everyone. And the best bit is how you get there. With over 20 years experience building incredible cruise holidays for thousands of delighted customers, our experts will find something special just for you.
If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Stuart Moore
Holmfirth, 23 September 2020
Yesterday, I was discussing with my daughter the situation she found herself in at the time of lockdown. Stuck in Egypt. Gemma at this stressful time, tried to help arrange or find alternative flights. Ellie outlayed £2000 through her resourcefulness in booking 3 flights to get her home via Lithuania, and Belgium. She was prevented from her travels due to her nationality. We had booked our own holiday through Gemma . We felt very concerned about traveling abroad and still do. Gemma reassured us and was able to refund us our payment, unlike my daughter who had booked through last minute.com and still struggles for reimbursement. I will definitely book our next holidays though Gemma, thank you for all your help.
Sent in by Linda Rouse
Norwich, 23 September 2020
Thank you so much Elliott for booking our last minute mini break to The Kingscliffe Hotel in Holland on sea. We had a lovely relaxing time in a great hotel, location and food! We will definitely use your excellent first class service for our future holiday. We would highly recommend you! Thank you!
Sent in by Amanda H
Dorking, Surrey, 22 September 2020
We recently returned from a 4 day trip to Krakow booked by Annabel taking in the breath-taking Wieliczka Salt Mines and the chilling concentration camps of Auschwitz – Birkenau. We have been continually impressed and reassured by Annabel’s extreme attention to detail especially in these very unpredictable times and she is always on-hand to answer last minute queries however trivial they might seem in a friendly and efficient manner. Thank you Annabel!
Sent in by Coral Leech
Rainham , 22 September 2020
Pedro has booked many holidays for myself and my husband when he worked in Thomas Cook Romford. He was always so friendly and pleased to see us. We would make a point of booking an appointment to see him rather than anyone else. He would go above and beyond to research our holidays to make them the best that they could be for us. I have no doubt that he continues to give his best to his clients at Travel Counsellors. He extensive travel gives him a wealth of knowledge of many destinations. He is happy to share his knowledge with you and offer suggestions if you are undecided on where to go. I would not hesitate to recommend Pedro as a travel Consultant. My husband and I were very sad when he left Thomas Cook Romford. I am pleased he is now working independently and is in touch again ??
Sent in by ROY DIXON
LIVERPOOL, 23 September 2020
Anyone thinking of booking a late holiday or an early one for next year then look no further than Anne Mara travel counsellors nothing is yo much trouble for her and without her this year I would of lost my £1'000 flights I booked with easy jet they wasnt given any refunds and it was only down to the fact I booked with Anne and she fought for my refund I wouldn't of got a penny back I've been booking with Anne for 12 years now and never had a problem with her she goes that extra mile to make sure everything is perfect so I can highly recommend Anne Mara travel counsellors just give her a try she will look after you given you peace of mind from the time she takes you on board .
Sent in by Ceri Rowland
Romsey, 25 September 2020
Just wanted to say Chris and I really enjoyed our holiday, the Royal Yacht hotel was perfect for us, situation and the staff were superb. Thank you also for booking us such fantastic seats on the car ferry, it made the journey much less tedious as we had such an unspoilt view of everything that was happening!
Sent in by Lucie Theodorou
London , 24 September 2020
I can’t recommend Toulla’s travel counselling services, enough. She honestly cares so much about finding the perfect holiday to fulfil your requests & desires! Even when you’re not quite sure what those are yourself! She goes over & above to achieve this & is always available to be of assistance. She takes pride in her work & pays close attention to the finer details. She also works hard to stay within budget & be competitive. She was very honest & I really appreciated the fact that she didn’t pressurise me to book through her. In short, she takes the stress out of planning a break or holiday. She has a wealth of knowledge & experience & was able to organise our short break in a fraction of the time it would have taken me to do it myself... and no doubt found a higher standard of accommodation that I had seen myself online. Thank you so much Toulla, I will definitely be using you again in future.
Sent in by Sarah Yelland
York, 23 September 2020
Laura was extremely efficient in answering any queries or questions that we had. A great communicator and v friendly/approachable. Nothing was too much trouble.
Sent in by Miriam Harte
Gateshead, 21 September 2020
Thank you for all your work in making my trip really super! Everything worked really well. That hotel really suited me and that is an excellent location. Breakfast was a bit odd but only because of the COVID restrictions - they were really doing their best!!! My room was great and I was very glad of the extra space for having afternoon “pausas” given the glorious weather. I had lots of fun, great food and drink and gelato!!! It was a pleasure doing business with you and I’ll be delighted to pass your details on when I have a chance. With best wishes and thanks again.'
Sent in by Jane Baldwin
Hastings, 25 September 2020
I cannot thank or praise Charlotte enough for her recent help. At very short notice, and to a very tight timescale, she was able to arrange the flights, transfers and accommodation I'd asked for. Charlotte was thoughtful, professional, patient, knowledgeable and very caring in what was an emotive situation. She also provided the information I needed to make informed and quick decisions and kept making things happen until everything was in place. Charlotte also regularly checked with me while I was travelling to make sure everything was going to plan, which it did perfectly. Going 'over and above' doesn't even begin to cover it. From the first time I met Charlotte I knew I'd be in safe hands should I ever need to travel in the future. Since then that view has been continuously reinforced by the way she generously shares her passion and knowledge of travel. I look forward to booking with her again. Next time though I hope I'm able to give her much more notice! So, a very heartfelt 'thank you' to you Charlotte. To everyone else reading this I think you've gathered that I highly recommend Charlotte.
Sent in by Archie Hancock
York, 23 September 2020
Great help with every enquiry we had and very quick responses.
Sent in by Carole Holt
Merseyside, 23 September 2020
Laura helped us so much with some complex questions and communicated so well throughout. She was extremely professional and approachable and made our booking so easy and stress free.
Sent in by Earl Pinnock
BIRMINGHAM, 23 September 2020
Marguerite, many thanks for arranging the tickets- hard copies arrived safely today - with face mask Your ace service is thoroughly appreciated and i will certainly be recommending you to others. Angela has already recommended you to one of our london based cousins. Many thanks. Earl, Angela and Winsome
Sent in by Jo Short
Rotherham, 21 September 2020
Just wanted to say a massive thank you for helping organise our little break in the Cotswolds, it was just what the doctor ordered . Every hotel location was lovely and in beautiful settings, I would recommend to everyone.
Sent in by Ellie Kedzlie
Norwich, 23 September 2020
We will definitely be booking again with Elliott, he was professional, approachable and friendly with every enquiry. From discussing potential destinations to booking the trip, Elliott made the whole process really easy for us. I would recommend everyone to get in touch with Elliott for all trips, no matter how big or small. Thank you so much for booking our last minute staycation to Suffolk, we had a fantastic time and will definitely be booking with you again!
Sent in by Paul Lawson
London, 23 September 2020
We booked our first family holiday with Elliott's help and everything went exactly to plan. Very helpful from initial contact, through the booking process and even after with the follow up, which was a nice touch. The app was easy to use and informative. We would definitely recommend and will be using Elliott and Travel Counsellors again. Thanks alot.
Sent in by Kate Hunter
Warwickshire, 21 September 2020
From the outset of organising our holiday Angela was fantastic. Arranging a girl’s holiday for five, with one of the party travelling from a restricted location, Angela was able to identify a number of options within our limited search criteria. Angela was professional, knowledgeable and liaised with us regularly until our booking was confirmed. And then like many holiday makers, Covid-19 happened and that was when Angela’s service became invaluable. With five people involved it would have fallen to one member of the party to begin the unenviable task of trying to process cancellations, refunds amongst the chaos that ensued. Angela was exceptional throughout this time. She took care of everything and meant that none of us had the stress of the dealing with the situation. I cannot recommend Angela or the Travel Counsellor service highly enough. A truly individual experience and absolutely faultless in what must have been the most testing of times. Thank you Angela, we look forward to you re-organising our trip soon.
Sent in by Jackie Ingham
Clitheroe, 24 September 2020
Jayne is fantastic at finding just the right holiday and the right budget for yourselves. Always happy to help nothing is too much trouble and she always keeps us informed. She has been particularly helpful recently during the Covid situation helping to rearrange/change holidays, even when she is very busy. I will definitely use Jayne again in the future as to be honest, some of her holidays are not any cheaper than looking yourself.
Sent in by Deborah Tomlinson
Oldham, 21 September 2020
Joanne really does a great job of keeping us updated when travel plans are not going to plan. I won’t trust anyone else to book our trips now Joanne really goes the extra mile!
Sent in by Cathy HIGGINSON
Highlands Scotland, 24 September 2020
The service provided by Suzanne was first class, from start to finish. I had thought I’d get the holiday cheaper by booking direct, but I was wrong! On both occasions we’ve used Suzanne she saved us hundreds of pounds on flights and accommodation. Not only that, but she took away all the booking hassle, so that we were able to sit back, relax and enjoy both the prospect, and ultimately the reality, of a very enjoyable break. Highly recommended!
Sent in by Jill Blincowe
BANBURY, 24 September 2020
I have used Suzanne for a lot of my holiday bookings especially for the extra special holidays. She listens to what you want from your holiday and somehow matches it to your exact requirements. The best holiday I have ever had she booked for me and it was to be the trip of a lifetime. I have always wanted to go on a safari but I was going on my own. I asked for the best experience and also somewhere I would be safe. She booked me to go to Botswana and it truly was spectacular. She arranged the perfect break and it was everything I wanted. The experience will stay with me for the rest of my life. I look at the photos often and they always make me smile.