Customer stories...

If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.

Cheryl has now sorted out two great holidays for us, Singapore and Las Vegas but more importantly she has shown her value as a travel consultant during the Covid pandemic sorting out our cancelled holiday to New York, re booking the trip, which sadly was cancelled for a second time. Her advice, always happy to answer questions and all round friendly manner, would make me recommend her service to everyone. Knowing the service she provides, we have booked two trips for later in the year. We know she will give us any advise and support required, because her experience and knowledge gives us confidence.

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Cheryl Harradine

Jodie has been a complete star researching and organising a family trip to Disneyland Paris for us. As first-timers, Disneyland seemed a bit of a minefield, with so many different options for accommodation and meal packages - plus we wanted to add on some time in Paris city centre too. I'm so glad I contacted Jodie; she was super quick and super helpful, sending through several options and making recommendations. She also kept us really excited about the magic of the trip. The final itinerary came well within our budget and now our trip countdown is on! Jodie - thanks for all your help and we'll definitely be in touch for future trips too!

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Jodie Craddock

We would like to thank Karen for the amazing service she has provided to help us rearrange the cruise that we had booked this summer and had been cancelled by the cruise line. She showed patience and determination in trying to get hold of the provider and secure a cruise for us for next year. She has also arranged a week in a hotel in England for this summer which was not easy during lockdown and required a lot of time and persistence on her part to try and speak to a member of staff. We have never had a travel agent who has been so committed to their job and worked so hard to deliver such a caring and efficient service. She has consistently delivered on her promises and exceeded our expectations.

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Karen Dormady

PIPPA - THE BEST TRAVEL CONSULTANT If you are the slightest bit unconfident about organising a holiday, and I am definitely one of those people - STOP and ask Pippa to organise it for you instead. Nothing is too much trouble. She has a wealth of travel knowledge and will most certainly find you exactly what you are looking for. And, if you’re not sure what you want, tell her your ideas and she’ll find you something to suit you and your family’s needs. Can’t rate her highly enough. All you need to do is contact her! She’ll sort the rest

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Pippa Wilson

A completely stress free experience, from start to finish. Rebecca listened to our vague ideas and turned them in to our perfect holiday - twice over as we had a change of destination! She has a real skill for tailoring your holiday to you and your requirements. We can’t wait to travel and will definitely return to Rebecca to book out next trip.

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Rebecca Brisley

Cheryl is the most vital part of any family holiday. From recommendations to booking, managing the paperwork, and always being on hand before and during the holiday, she brings piece of mind to every trip. Wouldn’t go away without her!

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Cheryl Harradine

Emma has been absolutely amazing searching for our perfect holiday over the last couple of months. Nothing was ever too much for her. We didn’t know what type of holiday we wanted so she guided us through a few different options. She was always at the other end of the phone when we needed her and was always punctual when she was calling us back. And on top of all this, she got us a great price on our holiday to Tenerife. I can’t recommend Emma enough - she really was such a pleasure to work with.

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Emma Diamond

My wife and I have only recently started using Cheryl and Travel Counsellor, we do enjoy travel but never enjoyed trying to find the right flights, hotels, car hire etc etc - using Cheryl, we now simply provide our requirements and preferences - and as if by magic we get presented with a few options all fully costed in order to allow us to make our decision. Cheryl clearly understands the industry and using her knowledge is able to tailor a holiday to perfectly suit our tastes, whether a city break, a cruise, or our planned trip to Singapore and Australia next year - she has made everything so easy and clear. Thanks Cheryl, we are so pleased you've been able to get through this very tough period for he travel industry

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Cheryl Harradine

Lindsey has been arranging my dream 40th to New York and has been super efficient in making sure everything is to what I would like and even adding little extras on my actual birthday! Would absolutely recommend, and will be dealing with Lindsey for all other adventures. Thank you so much for what you have done so far!

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Lindsey Peckham

Joanne was recommended by a friend to help out with a holiday choice. With much uncertainty with COVID-19 affecting holidays, we decided late notice to look a family holiday in the South west of England. She identified our requirements and was very prompt with her suggestions. She was prompt and responsive. I would suggest/ recommend her to assist with holiday choices as she can offer the best options available, with minimum fuss.

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Joanne Cowdery

Pippa has a real passion for travel! She has a tenacity to stay the course to get the trip that you want. She always delivers. In 8 years of ski holidays with Pippa, I have never had a problem with any of the holiday services provided - 100% success with accommodation, private transfers, equipment hire and lift passes. I am confident that she takes the same approach with every one of her clients and owns the responsibility to ensure delighted customers have fantastic trips.

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Pippa Wilson

Rachel had made a couple of bookings for me to travel before these turbulent COVID times kicked in. The thing I like about the level of service Rachel provides is she knows me and what I like. She has moved a group holiday to later in the year so that everyone has peace of mind with no fuss or bother - plus she got us an even better deal. Superb service. My other holiday with a friend, who is just as keen to travel as me, we have kept with the original dates but Rachel ensures we have regular updates. She's making sensible suggestions to us whilst keep a close watch on all the travel news and government guidance. I am very impressed with her attention to detail. Having travelled with Rachel over the years I shouldn't be surprised by it or her commitment but she continues to impress and I have no hesitation in recommending her services to anyone who will listen. Thanks Rachel. You are a shining light in these dark days of holidays confusion xxx

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Rachel Cron

Ana is truly dedicated to her business and her clients come first. Ana will get the best possible package for you and nothing is too much trouble for her. With a Covid cancellation I was refunded immediately for a hotel booking. Highly recommend, I wouldn’t arrange travel with anyone else.

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Ana Esteves

I have been very happy with Cheryl Harradine's efficiency and keeping me up to date with my holiday situation. Sadly it was cancelled last year but Cheryl was immediately in touch and arranged for a refund. It has been rebooked for June this year which again may be a bit doubtful but Cheryl is keeping me well informed of the situation. I have recommended her to many friends as her efforts in getting and arranging the perfect travel arrangements for her clients is second to none.

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Cheryl Harradine

Joanne was absolutely brilliant, it didn't matter how many times we changed our minds about what exactly we wanted, Joanne was always very patient and there to help with good ideas.

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Joanne Cowdery

A MUCH TRUSTED TRAVEL COUNSELLOR My family and I have used the exceptional services of Pippa Wilson on many occasions, and we can only say nothing Is too much trouble for Pippa to deal with. Night and day Pippa is on hand to resolve, aide, and advise on a multitude of situations. Booking trips, accommodation, restaurants, bars, taxis and even the whole shooting match of your package holiday is what Pippa does best, leaving you with nothing to worry about, apart from enjoying your break. Always finding the best value, and not loosing any quality of holiday experience, I would always recommend Pippa’s service and advice if you are looking for a short break or a much needed holiday overseas.

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Pippa Wilson

Meher has provided the most terrific travel services over the last 15 years, and is simply *amazing*. She's got a wealth of knowledge about places throughout the UK and around the world, and a cracking sense of humour. Top flight service!

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Meher Oliaji

GREAT BOOKING EXPERIENCE, STRESS-FREE PROCESS AND A FABULOUS HOLIDAY. WE WILL USE PIPPA AGAIN! Booking a holiday through Pippa Wilson was easy, stress-free and great value for money. Pippa is absolutely lovely and makes the whole experience of booking enjoyable. The payment process was simple and we were given plenty of information about our destination before leaving the UK. From the minute we took off, and throughout the whole holiday we felt looked after. There was always someone we could contact with any questions. A great experience, I would completely recommend

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Pippa Wilson

Cheryl is always a conscientious, efficient and caring Travel Counsellor, ensuring our trips and travel are as flawless as possible. She's at the end of the phone when there are hiccups, solving any issues that may arise. This is in addition to making sure that our trips are just as we want them and the best value possible. During Covid, Cheryl surpassed herself! She arranged, rearranged, cancelled, rescheduled and sorted everything for us, managed to get refunds or credits as possible and to our preferences and kept us informed at every step of the process. She has been the consummate professional even when it must have been a nightmare for her personally and professionally. She is definitely one of the reasons TC were so highly rated during this crisis! Can't recommend Cheryl highly enough!

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Cheryl Harradine

Thank you so much for all your efforts on our behalf Ian . It is much appreciated. [Re-arranged Croatia trip]

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Ian Bisset

Matt has arranged two holidays for us now, a skiing holiday and an upcoming trip to the UAE. Both times Matt has been brilliant at quickly compiling quotes, securing good flights and providing hotel and flight options in our budget and other requirements. He has excellent knowledge of holiday regions, hotels and airlines. Matt is very quick to respond to any query or worry, always calling back with full information and reassurance. At the moment with such uncertainty around travel, I feel much more confident putting my trip in Matt's hands, knowing we'll receive excellent communication and support if we need it.

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Matt Hills

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Cheryl Harradine

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Jodie Craddock

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Karen Dormady

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Pippa Wilson

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Rebecca Brisley

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Cheryl Harradine

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Emma Diamond

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Cheryl Harradine

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Lindsey Peckham

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Joanne Cowdery

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Pippa Wilson

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Rachel Cron

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Ana Esteves

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Cheryl Harradine

Joanne was absolutely brilliant, it didn't matter how many times we changed our minds about what exactly we wanted, Joanne was always very patient and there to help with good ideas.

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Joanne Cowdery

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Pippa Wilson

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Meher Oliaji

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Pippa Wilson

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Cheryl Harradine

Thank you so much for all your efforts on our behalf Ian . It is much appreciated. [Re-arranged Croatia trip]

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Ian Bisset

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Matt Hills

Voyage: 2021 - 2023 sailings

Incredible voyages with Celebrity Cruises®

Royal Caribbean's return to the seas

Sail from Southampton aboard Anthem of the Seas

Things to know before your first cruise

Independent cruise advice

Book with confidence

Travel Counsellors’ Covid-19 Insurance cover

Why Singapore should be on your radar for 2021