Customer stories...

If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.

We booked our trip of a life time to America with Angela in January 2020, 6 people with hotels and RV hire touring the west coast of America! It was so easy to organise and it really took all of the stress away from me so I could really look forward to the trip. We paid our deposit and everything was booked. Then Covid hit and immediately Angela got in touch to reassure us that she was monitoring the situation with her team at Travel Counsellors. It soon became clear we would not be travelling in July and we were offered a full refund or credit. We opted for the credit as its nice to have the money put aside and we have now booked for a completely different holiday in 2021 and we’ve even got a bit left over for a weekend away later in the year. Angela has kept in regular contact throughout and I would always book with Travel Counsellors in future. Angela makes sure she understands your exact requirements and ensures you get the best deal. Highly recommend

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Angela Kingett

Booked the Xmas market today for 3 nights. Angela was thorough with all the details and t&c ensuring I felt at ease due to the pandemic. Angela went the extra mile to ensure the dates suited our family commitments. Very impressed and felt safe booking at this uncertain time.

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Angela Kingett

Lee has been organising holidays for us, two or three times a year for the last 16 years in many capacities linked mainly to athletics events. Lee has proved to be a reliable source of information in every aspect of these holidays - planning at all stages, travel, accommodation and securing tickets for the various events. Using his vast knowledge and experience he has provided us a wide choice of excursions varying from local culture to world heritage sites. Lee has often accompanied us on group tours where he is always a friendly and supportive group leader. He is extremely well prepared for all eventualities and is able to confidently and competently resolve any difficulties which may arise. However, his preparation is so thorough that all travel, accommodation and venues rarely present any problems. His experience has proved invaluable in all corners of the world. Lee is an outgoing, sociable, diligent and professional individual who is a much valued member of the tour group as well as paying great attention to individual requirements

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Lee Munn

Lee has an insightful knowledge of the global travel industry, energetic drive and interpersonal skills which I know will help his new venture to be a success! I have had the pleasure of working with Lee on many of my international travel bookings and could not recommend him more highly.

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Lee Munn

How fantastic to have this sorted again. Thank you so much Lisa Morfitt for the amazing support and service you offer. I cannot recommend you enough x

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Lisa Morfitt

Cannot recommend this lady enough! She has made booking and rearranging our family holiday due to Covid stress free. 3rd Time Lucky!

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Gemma Favager

Lee has made great complex travel arrangements for my wife and I over many years. I would recommend his services to anyone.

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Lee Munn

It was the first time we booked with Han and have no regrets, Our holiday was during the Goverment restrictions and could of been a nightmare, but Han was giving us updates constantly and made sure we didn't have to worry about a thing. She has been exceptional from start to finish, Nothing was too much trouble and i knew she would always be there no matter what time of day i contacted her. She makes the whole process stress free. She is also very caring and i will recommend her to everyone i know. x

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Han Emin

We’ve received unbelievable support from you on our holidays. Including this last year tenaciously fighting for return of all our deposits! Would never go any where else for holiday / travel bookings and support. Highly recommended!!!!

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Cathy Chapman

I booked with Han after being recommended by my sister, Things became worrying and difficult before my departure to Dubai due to Covid19 and my holiday was cancelled, Han was incredibly helpful with up to date information over the Christmas holidays , she also worked on rebooking my holiday on New years day which was finally booked! I also wanted to extended my holiday whilst in Dubai and none of the work she did for me was too much trouble she made everything easy for me i was totally stress free. I cannot thank her enough and couldn't of asked for a better service. I will definitely recommend her to all my friends and thank my sister for recommending her to me.

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Han Emin

Holiday Booked! Angela gave us lots of great holiday options to match our criteria and budget. We played with dates and duration to get the best rates and nothing was too much trouble. The proposals are detailed and the booking process easy and secure. We just can’t wait for our holiday to discover the town’s and villages around Lake Garda and revisit old favourites Venice and Verona that hold special memories for us. Thanks Angela for all of your time and effort to find our perfect holiday!

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Angela Kingett

I booked a holiday to Santa's Lapland in Feb 2020 and wanted to surprise my daughter for Christmas but due to Covid our holiday was cancelled. Han has been my travel agent for years and i know why i have never used anyone else, She provided me with excellent advice and kept me up to date with my refund process which she managed to get back for me. Her kind heart and positive attitude during this difficult time made it easier. I look forward to booking with her again in 2021 if we are are free from this pandemic :)

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Han Emin

Booking a holiday through Jodie has given a huge new experience to us with a very personal approach and found us a holiday of a lifetime.

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Jodie Craddock

Romani has been amazing from the beginning! She has been super helpful in designing a perfect holiday personally suited to what we asked for - and much more!! Back in March when the uncertainty arose regarding travel we knew exactly where we stood every step of the way and this put us at such ease - we have 100% faith in Romani and cannot wait to rebook another fantastic trip!! A professional service whereby you feel personally taken care of which adds that extra sparkle to the experience!

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Romani Francis

Angela has been so helpful and has enabled us to book our magical holiday. Thank you Angela, you’ve been great and we can’t wait for our first family holiday abroad.

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Angela Kingett

Claire was amazing - totally took the stress out of finding a holiday. She listened to our numerous request and feedback and provided plenty of great holiday options, when our requirements slightly changed she was happy to accommodate further searches. The information provided was in a in super, easy to read format with plenty of detail. Great service, wouldn’t hesitate to recommend or use Claire again for future holidays.

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Claire Jackson

Huge thank you to Angela for booking us our Lapland trip for December. Angela did all the hard work and research and worked around our flight times. She found extra activities for the kids I hadn’t even thought of. So easy to book through her and she explained all the insurance T&C. I would definitely recommend if you are looking to book a holiday.

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Angela Kingett

Lynn took over our booking during the pandemic. With all the uncertainties and changes in rule we had to change our bookings. Lynn kept us update thoughtout in a timely manner. I could not of asked for a better service. We will definitely be booking with Lynn again.

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Lyn Pittam

Angela has been amazing and helped us book up our family holiday, she's gone out of her way to make sure that everything is ok for our 8 year old disabled daughter and I will definitely be booking through her again.

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Angela Kingett

Last year we booked a holiday to Sardinia with Claire at Travel Counsellors. We booked, before the COVID-19 restrictions, a non-refundable hotel which we accepted as we had travel insurance. As conditions worsen, plus we are both in our 70’s, we decided it was not advisable to travel. Claire has been so good as she negotiated with the supplier and she was successful in transferring the hotel booking for this year plus kept the monies for the flight in the kitty. We have paid a bit extra this year, but this has only been possible with Claire’s efforts otherwise we would have lost all the monies paid for the hotel. We will certainly be using Claire again and would thoroughly recommend Travel Counsellors Jill & John

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Claire Summers

''Trish! I want to say it was great, but it wasn't, it was outstanding!!! I totally get why people love it so much now! Thank you so much for arranging the hotels, we got upgraded in the Sheraton and Amari! The amari was awesome, we had a grand deluxe room! Everything was perfect. We met so many nice people, so we're going back. ?? Thank you so much for helping us have a fantastic holiday.''

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Trish Griffiths

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Angela Kingett

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Lee Munn

How fantastic to have this sorted again. Thank you so much Lisa Morfitt for the amazing support and service you offer. I cannot recommend you enough x

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Lisa Morfitt

Cannot recommend this lady enough! She has made booking and rearranging our family holiday due to Covid stress free. 3rd Time Lucky!

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Gemma Favager

Lee has made great complex travel arrangements for my wife and I over many years. I would recommend his services to anyone.

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Lee Munn

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Han Emin

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Cathy Chapman

For Travel Counsellor
Han Emin

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Angela Kingett

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Han Emin

Booking a holiday through Jodie has given a huge new experience to us with a very personal approach and found us a holiday of a lifetime.

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Jodie Craddock

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Romani Francis

Angela has been so helpful and has enabled us to book our magical holiday. Thank you Angela, you’ve been great and we can’t wait for our first family holiday abroad.

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Angela Kingett

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Claire Jackson

For Travel Counsellor
Angela Kingett

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Lyn Pittam

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Angela Kingett

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Claire Summers

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Trish Griffiths

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