15 May 2020
Here at Travel Counsellors, we take a personal approach to travel and always act in the best interests of our customers. With the challenging circumstances over the last few weeks, it has been so reaffirming to hear customers' positive stories that show the work we do really makes a difference to people. If you have any positive stories, tag us in them and share the #MomentsThatMatter.
"A great service, personal and friendly and helpful. Our Travel Counsellor has helped us with several trips and we've found their advice invaluable."
"Our Travel Counsellor was just tremendous. They gave us such good advice about building in time to rest amidst all the sightseeing. Nothing was too much trouble for them and they really went above and beyond in tailoring the trip to what WE wanted to do. Many calls to India to sort out balloon rides and cookery classes and just ensuring that we had the holiday of a lifetime. All our guides turned up as planned and passed on such a wealth of knowledge which made our tour so much more interesting and meaningful.
When planning a trip to somewhere you have never been before, it was invaluable having our Travel Counsellor's in-depth knowledge. They made us consider things we never even thought about and the travel tips they gave were so good - like what clothes to take, how much to tip everyone, safety etc."
"It is interesting to see Travel Counsellors is the only travel company to have received the Queen’s award but in my personal experience, it is because your company actually values its clients. What is even better to see is this is for outstanding international growth which shows this service is being recognised across the world. Having previously used a vast range of travel businesses across the world, I personally have not received a level of service and attention to detail equal to the quality provided by yourself or the Travel Counsellors brand. I believe this growth will only continue to increase once the current travel restrictions are lifted"
"We have been travelling with Travel Counsellors for many years and have always had fantastic holidays. Our personal Travel Counsellor is more of a family friend and we value their expertise and advice."
“I hope this feedback provides you both with a moment to stop and smile, reassure you that your business and your amazing people really do shine light into your customers' lives and that light travels with us forever. Creator of joy, an expert in your field and all you could ever wish for from a Travel Counsellor. You are an amazing human, professional and expert”
"I can personally attest that my Travel Counsellor is really Superman. They are one of the few most reliable, creative, relentlessly positive and hardworking people I can count on. I am proud to know them and grateful for having had many opportunities to work with them. They are a Miracle Travel Genius"
“You said you and Travel Counsellors would be with us all the way. I bet you hadn’t envisaged quite such a journey! Where to start with our THANK YOU – thank you for navigating and supporting us through what must have been one of the most stressful of times. It was constant anxiety for us but you were at the front end working for us all hours of the day and night to find us a flight to get home. As I said, you were an unconditional lifeline. You were always upbeat, supportive and positive. What was so impressive was that you cared, you went more than the extra mile, you wanted to help and wanted to succeed. Finally, you and your colleagues at Travel Counsellors found us a flight and we are home. We were so touched that you and your family became part of this journey, even to the point of following the flight home."
Get in touch with your Travel Counsellor today to discuss anything travel-related or to let them know how they've created the moments that mattered to you.