27 May 2020
When it comes to travel, it’s important to know that you are booking with someone you can trust, someone dependable, and someone who understands your precise needs every step of the way.
Booking with Travel Counsellors delivers the peace of mind that your every requirement will be met, no matter what. We prioritise trust and make it our business to ensure it sits at the centre of everything we do. Don't just take our word for it though, our customers have given us a five-star rating on Trustpilot, and in a survey carried out by MoneySavingExpert.com we were voted as the best travel company for taking care of customers through the Covid-19 crisis.
We also make it part of our duty to help remove some of the stress sometimes associated with travel. Regardless of the scenario, our Travel Counsellors with the help of state-of-the-art technology, global supplier relationships, a 24/7 duty office and global TC Community, are there and will ensure that you are taken care of.
For us, that’s Trusted Travel. But what does that really mean? This in-depth summary will explain everything but for now, be rest assured, when it comes to a Travel Counsellors trip, your only worry will be what to pack.
Here at Travel Counsellors, we invest the time to get to know you. We are passionate about delivering a service that goes above and beyond, exceeding expectations and ensuring you know that you are booking with someone you can trust to do all they can to deliver the trip of a lifetime. That’s why 96% of our customers would recommend their Travel Counsellor to family and friends. And that’s not all – our five-star rating on Trustpilot, as well as the thousands of gleaming reviews that accompany it, explain even further why customers love booking with Travel Counsellors.
Your Travel Counsellor takes the time to get to know you so that they only book what is right for you. Every holiday is unique and with access to thousands of suppliers and products globally, we will tailor-make your perfect trip, all at a competitive price. We guarantee that this level of personalised service cannot be found anywhere else, simply because our approach is completely unique and customised to you. And with a brimming trophy cabinet, including Best British Travel Retailer 2019, you can rest assured that you’ll experience truly incredible handcrafted holidays, bespoke to you.
Unlike many other travel companies, this means that we don’t use your holiday payments to operate our business day-to-day.
Our Travel Counsellors have the tools to create bespoke package trips for you and when they do, you’ll be protected under the Package Travel Regulations. This means that we are responsible for ensuring that all parts of your trip are provided as planned, which also means it’s up to us to deal with any issues with any of the travel providers involved providing your trip. Our responsibilities extend to protecting your trip and/or your money if a third party ceases to trade.
If you’re a business traveller, the package travel rules don’t apply to you.
When you book with your Travel Counsellor, you can rest assured that you won’t be left out of pocket in the event of the failure of any travel provider involved in your booking.
We care and want to ensure that you are comfortable and confident in booking with us – that’s why our unique financial protection always has you covered.
It’s always great to hear first-hand feedback about somewhere you’re thinking of travelling to. Not only can this deliver peace of mind but it also ensures that wherever you travel, you can truly maximise your experience.
Our global community of almost 2,000 travel experts provide an informed and in-depth knowledge of just about anywhere on the planet. Add into the mix, our in-house review system with thousands of personal insights and reviews directly from our community and customers, and you can expect advice you can trust.
We will always be by your side. From the moment you initially enquire about your dream trip, to the exciting click of your hotel suite door unlocking, to even welcoming you home, your Travel Counsellor is only the click of a button away, no matter where you are in the world. And with our myTC app, you also have access to your travel plans wherever you go – Wi-Fi or no Wi-Fi!
Rest assured that when it comes to travel, your needs are our utmost priority and no matter what, we will always be there. That is trusted travel with Travel Counsellors.
You should always consider speaking to your Travel Counsellor in the first instance. However, if you:
Please contact our Duty Office 24/7 on 0161 608 1052