Trusted Travel, why you can rely on us

30 September 2016

When it comes to travel it’s so important to know you are booking with someone you can trust, someone you can always rely on and someone who knows exactly what you need each and every time. 93% of us in the UK plan on going on holiday this year and we look forward to it all year round which is why it is essential that you get the service you deserve. 71% of people said that first-hand knowledge and reviews on destinations and hotels is more influential than online ratings. This research combined with the BBC’s feature on ‘Rip Off Britain’ shows the serious underlying issues which can arise from booking holidays online. Here, we provide a simple solution to eradicate all the potential stresses and dangers of booking a holiday, providing you with your perfect getaway. At Travel Counsellors we make it our business to ensure ‘trust’ is at the centre of everything we do. Here’s how…

YOU’RE PROTECTED… sometimes it’s hard to know exactly what is and isn’t financially protected when booking your trip. We make it easy. When you book with Travel Counsellors you can rest assured your money is 100% safe, no ifs, no buts. We care that you are comfortable and confident in your booking with us which is why we offer the best possible protection for your money.

WE’RE ALWAYS HERE… something happens when you’re away from home and there’s no-one to turn to. It’s comforting to know when you book with Travel Counsellors this would never be the case. We have a 24/7 duty office that utilises our global presence in seven countries and time zones to ensure that you are supported around the clock, whenever you need it.

YOU’LL HEAR IT FIRST HAND… it’s always great to hear first-hand feedback about somewhere you are thinking of travelling to. We have a global family of over 1,500 travel experts who can provide just that. And what’s more we have our own in-house review system with thousands of personal insights and reviews directly from our agents and their customers, so you know its advice you can trust.

IT’S PERSONAL… our Travel Counsellors take the time to get to know their customers because they genuinely care. They are passionate about delivering a service that goes above and beyond, exceeding expectations and making sure their customers know they are booking with someone they can trust. That’s why a world leading 96% of our customers would recommend their Travel Counsellor to family and friends.

WHAT’S RIGHT FOR YOU… it pays to be independent. Whilst many travel companies sell the product that’s right for them, we make a promise to only sell what is right for you. We have access to thousands of suppliers and products globally, and have developed our own cutting-edge booking system that enables our Travel Counsellors to tailor-make the perfect trip for each customer at the most competitive prices. We guarantee that this level of personalised service cannot be found anywhere else simply because our Travel Counsellors and their approach is completely unique to you.

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