Here at Travel Counsellors, looking after the personal data that you share with us is extremely important both to your Travel Counsellor and the wider business. We would like to share with you how we use your data to make your experience with your Travel Counsellor truly personal to you and, also to explain how we secure your personal data.
Personal Data we may collect
Travel Counsellors Limited is the Data Controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation.
When you register for our Services on our Websites, for example signing up for marketing emails or requesting to be contacted by a Travel Counsellor, you may provide us with:
When you enquire with a Travel Counsellor for a holiday or business travel booking, you may provide us with:
When you place a booking with a Travel Counsellor, either as lead passenger, booker, passenger or non-travelling payee, you may provide us or our Service Provider with:
When you contact us, or we contact you to take part in any promotions, competitions, surveys or questionnaires about our services, we may collect:
We may also use personal data from other sources such as specialist companies that supply information, online media channels, our supplier partners and public registers. For example, this other personal data helps us to:
When you interact with us via our Social Accounts, we may collect:
We may also use personal data from social media sources such as Facebook advertising that supply information, cookie and third party data. For example, this type of personal social media data helps us to:
When you use our website we use data tracking software (‘cookies’) which allow us to collect:
How We Use Personal Data
We use personal data to effectively manage and improve the services we offer to you, including:
Sharing Personal Data
We may share the personal data we collect with other companies in the Travel Counsellors Group, where it is necessary for the effective servicing of a booking or query.
We may share the personal data we collect with other Supplier Partners and Service Providers. We only share personal data that enable our Supplier Partners to provide their services. We work with carefully selected Service Providers that carry out certain functions on our behalf, including for example, companies that help us with our technology services, storing and combining data, and processing payments. We only share personal data that enable our Service Providers to effectively provide their services. When we share personal data with these companies we require them store and process it securely, and they must not use your personal data for their own marketing purposes.
We may also need to share personal data with other organisations in certain circumstances:
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area “EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our Service Providers, such as airlines, hoteliers, insurance companies and ground handling agents so they can provide you the arrangements you require.
In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.
Protection of Personal Data
The protection and safe-guarding of your personal data is very important to us and we implement various security safeguards to protect your data, including:
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
We will send you relevant news and offers about our products and services in a number of ways, including by email and occasionally, personally by phone direct from your elected Travel Counsellor, but only if you have previously agreed to receive these marketing communications or have engaged with us in a service provision way. When you register with us on our Websites or Mobile app, we will ask you if you would like to receive marketing communications. When you engage with a Travel Counsellor, they will also ask you if you would like to receive marketing communications. You can change your marketing choices over the phone with your Travel Counsellor or in writing to us at Head Office at any time.
We may also wish to contact you about your views to help us improve our products and services, so we may contact you for market research purposes. You can choose not to take part in our market research.
Cookies and Technology
Whilst the focus of the provision of our products and services is via personal communications from Travel Counsellors direct to you, we support this relationship digitally via our Websites and Mobile app.
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.
Under the Data Protection Act 1998 and the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, or would simply like to ask any questions about how we collect, store and use personal data, please write to:
Travel Counsellors Ltd
No 1 Old Park Lane