Coronavirus Update

04 May 2020

view of busy airport terminal

We are following the latest travel advice from the Foreign & Commonwealth Office (FCO) relating to COVID-19 (initially referred to as Coronavirus) 

As we continue to see travel restrictions implemented globally it is very important that all travellers follow the public health advice relating to the destination they are travelling from and to. In the UK, for example, the FCO are continuing to advise against leaving the country for all but essential travel.

As a company focussed on proving the best booking and travel experiences, our priority is to look after our customers at this time, recognising that the health, safety and wellbeing of our customers and our people has never been more important. We take our responsibility to our customers to heart, ensuring that we stay ahead of the latest travel advice from government bodies across the globe, and take care of each other during what has been a worrying time for many people.


What is the current travel advice around affected destinations?

Due to the evolving nature of the situation travel advice is being updated daily, so we strongly advise all travellers to review the latest FCO travel advice for the countries they are travelling to, and if in doubt please seek the advice of your personal Travel Counsellor.

Countries around the world are being encouraged to take sensible precautions to prevent further spread of the virus. As a result, enhanced health screening procedures have been put in place at arrival and departure areas in many destinations. Travellers should comply with these processes and take relevant  preventative measures  to reduce the risk of exposure.

If you have any queries or concerns, your Travel Counsellor is always available to offer additional guidance.


What happens if my travel plans are affected?
If the Foreign & Commonwealth Office advises against travel to a destination and your holiday arrangements have been affected, your Travel Counsellor will always get in touch and advise you of the options open to you.

Given the increased risk of disruption at this time, it is even more important than ever to ensure that you have adequate travel insurance regardless of your destination - you should ensure that any policy properly covers you for disruption to travel plans and medical expenses, and you should carefully consider the scope of your policy and any restrictions on it.

Please rest assured that booking your travel through your Travel Counsellor means you have the backing of the company’s global support team, and a dedicated, 24/7 Duty Office should you need help and advice wherever you are in the world.


When you return home 

We have helped hundreds of customers to come home during this unprecedented time by working closely with our airline partners. If you are still abroad and wish to return home your Travel Counsellor will keep in constant contact about the options available to you, and you should also make your local embassy aware.

On returning home follow the latest NHS advice if you suspect you may be experiencing symptoms relating to Covid-19.


Useful information
The FCO has the latest guidance for British people travelling and living overseas following the outbreak of the COVID-19 pandemic. Click here to read the latest FCO advice.

Travellers should also check the applicable country(s) travel advice before travel. These can be found on the UK Government website, and it's also worth checking the latest advice from the National Travel Health Network and Centre (NaTHNaC) on the TravelHealthPro website

Travel Counsellors travel safety advice is also available - click here to read or download a copy

If you have any queries or concerns at all, please don’t hesitate to contact your personal Travel Counsellor, who will always be here to support you.

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