General Travel Advice

11 March 2021

We want to make sure you have the best experience possible on your travels. That’s why it’s important you have access to all the relevant information and advice, and of course you will have your own personal Travel Counsellor to support you too. Please find further information below and in this downloadable document, from travelling to your destination to how to keep safe during your time away.

For information on current travel restrictions, please see our FAQs.

UK Foreign, Commonwealth & Development Office

The safety and wellbeing of our customers is our priority, and so we follow the accurate and up-to-date travel advice provided by the UK Foreign, Commonwealth & Development Office.

We advise customers to check information on destinations by either following the FCDO advice in the UK, which you can find on this link, or the advice of the respective advisory service in your country. The advice can change so please check back regularly for updates.

If you have any questions or concerns, please contact your Travel Counsellor


The National Travel Health Network and Centre (Nathnac) has up-to-date information on health advice. Please refer to to research vaccinations or other medical requirements for your destination. The advice can change so please check regularly for updates.

Passports & Visas

We ask that customers ensure all travelling passengers have valid, acceptable passports with the relevant length of time before expiry, and any required visas or other documentation for both the final destination and any planned stop-off points.

Please be aware, some destinations require children travelling with one or neither parents to have specific signed legal documentation.

If you have any questions in relation to passports and visas prior to booking or travelling on your trip, please contact your Travel Counsellor.


All travelling passengers should travel with adequate insurance cover, which will ensure there is cover against unforeseen cancellation charges, medical costs incurred whilst away from home (subject to approval), personal liability claims, loss of money, etc.

Your Travel Counsellor can offer competitive travel insurance premiums. A quote can be given at the time of booking and full policy wordings and cover details can be obtained from your Travel Counsellor.

Duty Office

If something happens when you’re away from home, you can contact either your Travel Counsellor or our 24/7 duty office to ensure that you are supported around the clock, whenever you need it. You can call our Duty Office on +44161 608 1052.

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