If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Cheryl Heasman
Cambridgeshire, 23 June 2019
Joanne is simply the best when it comes to sorting out all your holiday needs. Her research is second to none and she always provides excellent choice and advice. I highly recommend her, you won’t be disappointed. Thank you once again Joanne.
Sent in by Helen Gardner
leamington Spa, 22 June 2019
Would give far higher if I could. Nicola is amazing!
Sent in by Lynda Bloor
Newcastle, 22 June 2019
Thank you Karen Downs for making our dreams come true.we had the most amazing family holiday.you booked us a holiday of a life time.highly recommend Karen for your holiday trips xxxx
Sent in by Tony Parsons
Hathersage, 22 June 2019
Always happy to help suggest and amend bookings as necessary. A delight to know and arrange holidays that are sometimes difficult !
Sent in by Cheryl Squibb
Basingstoke, 23 June 2019
Nothing has been too much trouble for Sarah. She has answered all our enquiries and found us the perfect holiday.
Sent in by Gloria Bennett
Sheffield, 22 June 2019
Fantastic service, nothing is a problem so friendly.
Sent in by Di Mccarthy
Newcastle, 22 June 2019
Thanks for booking our fantastic holiday to Turkey you made it all so simple for us doing our visas, checking us in so no hassle at the airport brilliant. Thank you so much and I'll be ringing you very soon maybe over the weekend lol. We are definitely going back there xx
Sent in by A Tudway
London, 23 June 2019
Brian’s service is outstanding. My wife and I wanted to plan a ‘big trip’ to South America after retiring. We were introduced to Brian by friends who swear by his service. We sent him an email setting out where we wanted to go and roughly when and sat back and waited. Within 24 hours Brian was in touch, he had fleshed out a basic itinerary but wanted to know our interests to suggest trips and visits. He then built it all into a really exciting multi site holiday, all booked within a week! I cannot speak highly enough of this service, you’ll wonder why you ever booked things yourself.
Sent in by Milly Lewis
Tiverton, 22 June 2019
Natalie is always at the end of an email or phone call. Absolutly fantastic service and i am always reccomending her to my friends and family: i can always trust she makes me aware of all prices and deals and offers we exactly what we need. Thank you and I cant wait to book some more adventures with you :)
Sent in by Maxine Roberts
Coventry, 22 June 2019
Excellent, friendly and efficient service. I would not hesitate to recommend Nicola and will certainly return to her for any future travel arrangements.
Sent in by Paul Prentice
Paignton , 23 June 2019
We have booked many breaks with Emma, ranging from family beach holidays to our fantastic honeymoon in Dubai. The service and attention to detail is always second to none. The care and forethought always has that personal touch, nothing is too much trouble. Thank you Emma, let’s start planning next year!
Sent in by John Jones
Liverpool, 22 June 2019
Steven is excellent at his job , very professional and always goes that extra mile to make sure the holiday is suited for that person . The service he gives is over 200% and more , we would definitely be using his services again . Thank you so much Steven.
Sent in by Gemma Hogan
St Austell, 22 June 2019
Nicola has always been so accommodating and trust her always
Sent in by Cyril Griffin
Street, 23 June 2019
We booked our holiday to the Rockies and Alaska Cruise through Emma about a year ago and I must say that she was so helpful. She called Saga on our behalf to answer questions and chased them for visas, reviewed documents, completed API information, gave us advice on excursions in case there was anything we wanted to pre-book and also gave recommendations about purchasing a drinks package on board before travel to save money. We didn't have to pay the extra service charge by doing this. Emma also kept in contact with us before departure to make sure we had our travel documents and were happy with the transfer arrangements. Thanks so much Emma, it made the holiday much more enjoyable not having to worry about all the intricate details before and on return.
Sent in by Jenny Keith
Bushey, 22 June 2019
Excellent communication and organisation. Super quick responses and lovely extra special touches make difference. Many thanks for all your efforts, very much appreciated!
Sent in by Judith Garlick
Holmfirth, 22 June 2019
Nicola always provides 5star service , always feel safe when booking with you , excellent wouldn’t use anyone else.
Sent in by Cheryl Clarence
Alvechurch, 22 June 2019
Michelle was efficient, friendly and easy to chat to.
Sent in by J Trigg
Surrey, 22 June 2019
As usual, Brian's help and service was first class, nothing is too much trouble for him and he goes the extra mile to ensure that the holiday is exactly tailored to our needs. He has a very pleasant manner and I have no hesitation in recommending him to friends, colleagues and acquaintances.
Sent in by Paul Dixon
Scarborough, 22 June 2019
Kay offered an excellent service & was more than happy to go the extra mile to “tick the boxes” for my holiday requests.
Sent in by Pamela Manwaring
Kent, 23 June 2019
Alison made booking a holiday so easy. She listened to what we wanted, found somewhere and took care of everything for us. Will definitely recommend her to others and have already used her again!
Sent in by Gary Dickson
Edinburgh, 22 June 2019
Helpful, friendly service with that personal touch
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