If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Michelle Horton
London, 22 February 2021
We approached Claire to help us book a tricky family driving tour around Scotland and the itinerary options she produced were amazing! She managed to interpret our loose ideas and come up with wonderful accommodation options in the most stunning locations. She’s super organised and creative with her problem solving. Using a travel counsellor takes the stress out of booking a holiday and I whole heartedly recommend Claire!
Sent in by Gordon Cheeseman
Southampton, 15 February 2021
I have been using Lisa Harris for the last five years to book trips, flights and hotels. Lisa has been brilliant; always professional, accessible and nothing is too much trouble! I do not hesitate to recommend her!
Sent in by Michelle Challinor
Whitfield , Kent , 16 February 2021
Zara has been so professional, helpful and knowledgeable that we’ve since booked another holiday with her. We’ve booked our son and his fiancé wedding through Zara , she has been so patient and helpful. Zara has a knack of understanding exactly what you want from your holiday, she goes above and beyond to find you the perfect holiday. I would certainly recommend booking through a travel counsellor , you really do get a personal tailor made service. With these uncertain times it’s good to know Zara is looking after us. The Challinor’s
Sent in by Ellen Hickey
Newcastle upon Tyne, 21 February 2021
I’ve just booked a 40th birthday celebration trip to Las Vegas for my husband and myself through Paul. It has been a wonderful, positive experience so far and I know he has our back in the run up to and during our holiday! I normally book my own holidays but I was feeling quite anxious about the prospect due to Covid and travel restrictions. Paul has been fantastic at putting my mind at ease, recommending suitable travel dates, booking flexi tickets and reservations and sorting us out with insurance that covers potential Covid disruptions. He has explored all of my ideas on possible combinations of hotels and given us numerous quotes. He has the patience of a saint! I feel confident and relaxed about our holiday and that Paul has our best interests at heart. Thank you so much, we can’t wait to go!
Sent in by Zoe Hall
Bury, 17 February 2021
I can't recommend Jemma enough! she has been fantastic in finding the perfect getaway for me and my family. Jemma has been professional and thorough throughout the whole process (which was very quick and easy). I gave Jemma some specific things we would be looking for in our holiday and in the same day she found the most amazing places, i was spoilt for choice! The communication has been fantastic and Jemma has found us the perfect holiday to look forward to after such a difficult year. thank you so much. The card delivered through the door this morning to thank us for booking was a lovely little touch. We will definitely be using Jemma again, she has completely taken the stress out of booking a holiday xx
Sent in by Elizabeth Standring
Northampton, 16 February 2021
Thank you Paul for all the extra effort you made to try and get us to Australia at this most difficult time and also for chasing our deposit when the airline cancelled our flights. You do an amazing job Paul, and I hope you will get us to Australia in better times
Sent in by Ipshita Scarrott
Morpeth, 22 February 2021
Thanks Hannah for our chat today about my holiday in the U.K. next year! Your knowledge of the details really helped me plan my trip and I had confidence in your recommendations. I will certainly be using you for our next trip!!
Sent in by Craig Kidd
Milton Keynes, 18 February 2021
When Lizzie and I decided to start looking for a destination honeymoon (yes, we are definitely getting married this year), there was nobody else we would have trusted to sort it for us. Paul has crafted an incredible holiday that is so right for us on so many levels. Booking a holiday in the midst of a pandemic may seem crazy, but Paul found us an amazing deal and gave us the confidence that our booking and our money are protected if things do not improve. Paul is one of life's good guys who will find you the holiday you really want
Sent in by Miles Finlay
Sydney, Australia, 22 February 2021
As an ex airline employee, Hannah has been to pretty much every corner of the World. Her travel knowledge is excellent and travel tips exceptional, from the tastiest steak and chips in Paris to the best jungle trails in Borneo! We will be looking to Hannah for more travel experiences in 2021!
Sent in by Alison Wheatley
Birmingham, 20 February 2021
Jodie is always approachable, knowledgeable, professional and willing to help. Nothing is too much trouble - I would have no hesitation in recommending her to anyone!
Sent in by Sam Kinsley
HULL, 15 February 2021
Just booked a lodge for this summer with Lisa. She was most helpful in finding exactly what we needed to make it a perfect trip for our family and four legged friends. Thanks Lisa xx
Sent in by Maureen Bartlett
Market Harborough, 17 February 2021
Clare is the best travel agent we have ever had. She goes above and beyond the service we get from other travel agents and she cares. She has lots of customers but always makes you feel special. She is available day and night and her attention to detail is amazing. We cant imagine using any other travel agent now that we have Clare. Thank you!
Sent in by Hilary Harmsworth
Chislehurst, 14 February 2021
Teresa was amazing from start to finish in helping us arrange our Santa’s Lapland trip for December 2021. Teresa took all the hassle away and was really helpful in explaining the different options available. Very speedy, clear, straightforward advice. I would have absolutely no hesitation in recommending her to anyone. We will definitely be using Teresa for all our holidays from now on!
Sent in by sandy Guthrie
North Lanarkshire, 17 February 2021
Clare has consistently been able to find what we wanted for our cruises.
Sent in by Emily Mann
Southsea, 18 February 2021
We had a Zoom call with Paul and he asked us the right questions to figure out what we wanted. We didn't want to fly too far this year, so with Paul's help we fell in love with the Ikos Dassia resort on Corfu and we are looking forward to 10 nights in an upgraded room in October! If anyone needs travel help, I really do recommend Paul to help you
Sent in by Rob O'Hagan
Thatcham , Berkshire, 24 February 2021
For all those thinking of booking a holiday this year, I cannot recommend Sally enough. After a very difficult year for us all last year I was back and forward whether to take a holiday abroad, then I met Sally! Sally put me at ease straight away, she outlined the pro’s and the risks of having to come back into the country having to isolate for two weeks upon arrival back into the UK. We discussed a number of destinations and I I decided to go to Crete, at that point Crete was not on the quarantine list but there was a big chance it could be within weeks of me going, not once was I unaware of the situation , Sally kept me updated weekly if not daily with what was happening and helped me understand the additional covers I could take to help protect me against a number of scenarios that could occur. By the time I arrived at the airport I knew what was expected of me both at the airport and on the plane, unfortunately within days of me being in Crete Boris hit and I would need to quarantine. While I was sunning myself, my phone pinged and it was Sally giving me a full update on what was happening back home and put me at ease to help me enjoy the rest of my holiday, stress free!! As we all know when we are on holiday we can forget about the real world and our brains start to run backwards, a few days before me going home Sally once again reminded me of the forms that would ned to be completed for me to get back into the country, thank god for Sally because I had had one too many beers and I had forgot that this needed doing. 2020 was a horrible time for everyone due to COVID-19 but I can honestly say the 10 days holiday I took was the closest I got to normal and saved my mental state, thanks to Sally it was completely stress free, I felt protected and I could forget the rest of the world for the 10 days I was away. You MUST speak to Sally !
Sent in by Simon Rogers
Caterham, Surrey, 18 February 2021
After the first lockdown my wife and I were keen to book a holiday to adventure across Vietnam. We spoke to Sarah with the idea of travelling to Vietnam in February ’21. My wife had been to Vietnam previously and had an idea of the holiday we wanted. Sarah came up with a great plan, together with my wife, that we were really excited about. As the months rolled by, the pandemic seemed to be sabotaging our trip at every turn, but Sarah didn’t give up. She kept finding solutions and rescheduling new flights and kept us updated with every new announcement and change to the plan. Ultimately, we had to wave the white flag on our holiday, but we decided to keep the deposit with Sarah ready for our next holiday. The customer experience for us was amazing and we are super excited that our next holiday will be taken care of by Sarah.
Sent in by Ben Sandall
Morpeth, 22 February 2021
Mid-December last year I was flat out with work trying to get a massive project done before the festive season, I asked Hannah to be my travel counsellor and help me get to South Africa in time for Christmas, giving her less than a weeks notice! She promptly got back to me with a couple of options, assisted with all the necessary paperwork (as I had zero time to really do anything prior to leaving), including locating test centres for me for my Covid-19 pre-flight test. She stayed in regular contact through WhatsApp during my flights, making sure I arrived safely and without any hiccups. That was the easy part of the trip... The return journey was cancelled due to the UK shutting it's borders to any direct flights from SA. Again, these details were delivered to me by Hannah as soon as they were announced, and she promptly set about finding a new route home for me, while organising a refund for the original cancelled return flight. A second return flight was booked, returning via Amsterdam, but this was also cancelled due to the Dutch closing their borders too!! Again Hannah was straight onto informing me, requesting the refund from the airline, and sourcing yet another return flight. Third time lucky, I managed to get back via Doha, again with all necessary info and documents being emailed over to me, and with regular contact to make sure everything was going as smoothly as it could! I can't actually recommend Hannah highly enough, she went above and beyond anything I could have expected, meaning I could enjoy my time away without having to worry about a thing. (And there was a fair bit I could have worried about!) I can comfortably say I will be using Hannah for all future travel plans, and I highly recommend everyone reading this does the same!!! I would give a 6 out of 5-star rating, if that was possible!
Sent in by Gordon Spence
Market Harborough, Leicestershire, 23 February 2021
Thanks Ian, you did what was asked - much appreciated! [Flight only refund ]
Sent in by Glyn Wakenshaw
Bath, 17 February 2021
Clare was absolutely brilliant. we were stranded in Jakarta and Clare sorted everything out for us. Got us all home safely. can't speak highly enough of her. Will have no hesitation in recommending Clare to family and friends.
Sent in by Richard Jordan
Swindon, 22 February 2021
I can’t recommend Dean highly enough. We decided to use him based on the recommendations. Dean was absolutely brilliant from day 1. Providing advice, suggestions and put together a dream trip to Dubai for us. We were so looking forward to it before the COVID situation hit. However, it was during this time that Dean went on to further surpass any expectations we could’ve had. Unfortunately, we decided to make the difficult decision to cancel our trip. Despite the fact that he was knowingly losing his income, he was supportive and informative. He duly went about making all the arrangements and was able to secure us a full refund, including our deposit. The money was returned to me in a timely and efficient manner. Dean was professional, courteous and kept us updated throughout the entire process. A completely different experience to previous package holidays we’ve had through High Street Travel Agents. I won’t be using anyone else for future holidays. As soon as we’re able to, Dean will be my first point of contact for our next holiday.
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