If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Rayna Flitcroft
Manchester, 12 June 2021
Sarah was nothing but fantastic throughout from start to finish. She kept us updated through Covid and even rang me the day before to wish us a happy holiday. Would definitely use Sarah Freeman from now on. 5 Star Rating!
Sent in by C Maxey
North Baddesley, 07 June 2021
Just got back from a fantastic holiday made all the better by Julie making the booking arrangements so seamlessly and efficiently on our behalf. We will definitely use her travel knowledge and service again and can thoroughly recommend her.
Sent in by Danae Stott
Milnrow, 11 June 2021
Thank you for booking our group trip to Vegas for May 2022! Such an easy process.. Helen dealt with everything and made the booking so easy as she was able to check all the different flight options etc so we didn’t have to do anything! Helen also made us a WhatsApp group for everyone coming so we can keep up to date with everything we need to know on the lead up to travelling! The app is a great bonus as we can keep track of payments! Thank you Helen! X
Sent in by Julia McDonald
Wokingham, 13 June 2021
Adam has done it again, I asked for him to look for some holiday let’s in Dorset for a last minute getaway, by next day my in box had a lovely list to choose from, booked and enjoyed a lovely week away. Great service, really helpful well worth using recommend highly
Sent in by Marie Partridge
Truro, Cornwall, 09 June 2021
Our party just wanted to thank you very much for keeping in touch every step of the way regarding our Easyjet cancellation to Turkey due to Covid. We were so looking forward to it, but with your expert help we are planning another holiday with you. We all highly recommend your services. Thank you from us all Marie & Bob Partridge Nicole & Phil Wade
Sent in by Bobbie Robinson
Rochdale, 11 June 2021
Helen has genuinely provided a bespoke travel booking service that has been tailored to our every need along every step of the way. As a family, we had some anxiety about booking holidays online after we had lost money due to Covid last year, so we decided to go through an agent - it was important to us that they were impartial so that they could guarantee the best market prices. Helen suggested destinations, extras and experiences that we didn't even think of looking at and made us feel secure and prioritsed. She wasn't in any way like a sales executive trying to be pushy, she offered us a personalised experiences based on our needs and wants as a family. We ended up booking two holidays a family all-inclusive and a European city break - Helen has assured us that she can offer support before, during and after our holidays. I very rarely write reviews but I couldn't not leave one because I am so satisfied with my experience so far. Would definitely recommend and this will be the way I book my holidays going forward.
Sent in by S Gardiner
Crewe, 07 June 2021
As always, nothing is too much trouble for Linda, she's a pleasure to deal with.
Sent in by Mónica Marques
Portugal , 10 June 2021
I hereby come to talk a little about my experience and at the same time recommend the work of the travel advisor that stayed in my heart. I am an Australian citizen along with my son. My partner got a travel exemption as well as a visa to travel with us. We have been planning our trip for almost a year and a half! A year and a half of anxieties, worries, fears and anguish. Our biggest problem has always been flights and their stopovers. Tickets were very expensive. We hired a travel agency that sold us tickets with a stopover in the US. As we did not know this detail, because when hiring a travel agency we were completely rested, we had the feedback later from people in the groups who warned us that we could not travel with a stopover in the US. It was when Julie Savill appeared, who promptly responded to my comment, warning that she could not travel with this scale but that she was ready to help me with whatever I needed. It was actually an angel that appeared in our lives! In addition to being an excellent professional, she is a very human and sensitive person with each person. She tried to understand our story, understood our side, worked out a plan together with us, and depending on what we wanted, and with our budget, Julie looked around and showed us what she had and what she could get. She finally found a flight to suit us and that was it. On June 3rd we traveled towards our Australian dream! I think it's not enough just to be professionals and do our job in the best way. We have to be human, put ourselves in the other's shoes, empathize and be sensitive. In this particular case, I was very anxious and sad about not being able to return to Australia, and Julie always supported me, gave me advice and calmed me down. Sometimes we have to find the right person to give us a new direction and destination on our path.
Sent in by Bob & Marie and Phil & Nicole Partridge and Wade
Truro & Southsea, 09 June 2021
Our party wanted to thank you very much for keeping in touch every step of the way regarding our Easyjet cancellation to Turkey due to Covid. We were so looking forward to it, but with your expert help we are planning another holiday with you. We all highly recommend your services. Thank you from us all. Marie & Bob Partridge Nicole & Phil Wade
Sent in by K Hall
Salisbury, 14 June 2021
Jo is super efficient and has a clear grasp of what we wanted - couldn't recommend her more highly
Sent in by Abbie Murray
New Moston, 11 June 2021
9/6/21 Just booked Vegas 2022 with Helen ???? She made the process so easy and stress free, particularly after this year of travel anxiety! The app for payment and documentation details is so easy to use and Helen is always available for travel changes and questions. I'm so excited to get some more trips booked with her! Thanks Helen
Sent in by Richard Teece
North Yorkshire, 08 June 2021
Thoroughly friendly and effective advice at all times
Sent in by Neil Grimshaw
Huddersfield, 09 June 2021
Dear Gemma, I’ve just returned from week in Northumberland in a delightful cottage that was booked through you. Not being very motivated about the prospect of holidaying in the UK, it was a relief to hand over the responsibility of the search to Gemma. She returned with a few options and all of them were great. We booked and went to the North for our half term break. The cottage was immaculate, incredibly well kitted out, brilliantly thought through and a true home from home in the peace of the Hadrians wall country. Gemma was thorough and worked hard on our behalf up to and after booking, we felt a sense of security booking through Gemma and travel counsellors. We felt our booking was safe, we felt that if anything changed, we were protected and had Gemma on our side. We have even booked again for another break in the UK next month! I would highly recommend Gemma to my contacts and friends! Yours faithfully Neil Grimshaw
Sent in by Linda Collins
Fareham, 08 June 2021
Brilliant service great communication xx
Sent in by Laura Hawken
Cornwall, 11 June 2021
I cannot recomend Carol enough, she has been absolutely fantastic at helping us book our holiday and wedding in a beautiful location. Carol has been extremely patient and helpful with every detail, helping and advising us every step of the way, she has made everything so smooth from booking the flights, finding the dream location, helping organising transfers for us, giving us all the options to choose from at every stage and guiding us through, including advising us on other areas we need to think about such as travel insurance, hire cars, pcr testing, allocating seats on the plane, there’s nothing she’s not helped us with. Her service has been second to none and we would definitely use again, thank you Carol for helping to make our dream come true, in a stress free, patient, helpful, reassuring way ??
Sent in by Hayley Rose
Hove, 08 June 2021
Martin has been incredibly helpful. Having shared with him my dream holiday, he quickly made it a reality! Martin has removed all the hassle of booking a holiday and his guidance and knowledge have proven invaluable. So grateful, this will definitely be the first of many holidays we will book with Martin. 10/10
Sent in by Elaine Duffield
Portsmouth, 08 June 2021
Myself and 7 others wanted to go somewhere over the New Year,not too expensive and not far from home.Zara found a hotel for us and we had great service from start to finish,everything explained in an e mail together with her telephone number if we had any questions.It is lovely to know it has been planned for us,and feel comfortable knowing there's someone that can advise us on our next step.Thank you Zara you are a gem.
Sent in by Caroline Beament
Colchester , 10 June 2021
What can I say! Liz is amazing!! After having to postpone our wedding and honeymoon from last year to this year, we wanted to find a luxury honeymoon in the UK. Liz found us the perfect little retreat for a honeymooning couple in Cornwall. The accommodation was better then expected as well. Liz was so helpful and professional throughout and didn’t leave us waiting when we had a query. As I am local she even popped over a bottle of bubbly to take and we arrived home to a lovely welcome home card. I definitely recommend Liz as she cares about getting you the right holiday for you and is clearly passionate about providing a too quality service. Will be using again. Thanks again Liz for being a superstar!
Sent in by Loraine Matthews
Highbury, North London, 10 June 2021
Very reliable, very helpful. Everything is done for me, so no worries. Could not be in better hands. Thank you Ian. [Re-arranged flights]
Sent in by L Carnie
MONTROSE, 08 June 2021
Last week my partner and I were away on a wee road trip doing the North Coast 500 which we had booked through Erin form Travel Counsellors. It was a bit of a last minute plan and I only contacted Erin 10 days before our planned set off date so it was a bit of a challenge. Erin found us lovely accommodation at various places around the route, one of them being a beautiful cabin on the edge of the sea which we enjoyed very much. Along with all of our accommodation vouchers Erin had also prepared some information on places to visit in each area and also details on places to eat and drink. We had a fantastic trip and this was made hassle free knowing that it was all done for us. I have no hesitation recommending Erin to anyone planning a trip and I will try to give more notice for my next one, although I cant guarantee that as I seem to be getting more impulsive in my old age. Thank you very much Erin for all your help
Sent in by Louisha McNamara
Coventry, 11 June 2021
Just want to say a big thank you to Kelly Ryan for booking us an amazing holiday and going the extra mile. She couldn't have done anymore for us. She is an absolute diamond. I would definitely recommend booking with her.
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