If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Farzana Taylor
Yeovil, 25 February 2021
Excellent service. Very polite and helpful
Sent in by Holly Dennis
Norwich, 26 February 2021
Kerri has booked a uk break for the summer for myself and a few friends. She’s been so helpful finding us the right accommodation and price. I’d highly recommend Kerri and will be using her again for future holidays. Thanks Kerri x
Sent in by Lee Cohen
Hertfordshire, 01 March 2021
You couldn't ask for a better travel consultant than Kathryn. She helped us book our dream honeymoon, giving us recommendations and ideas that we didn't even think to ask. Throughout the pandemic, she has had to cancel and rebook every part of our three week trip, all while keeping us calm and updated. She made the experience completely easy and stress free for us. I could not recommend Kathryn enough, all I can say is that we plan on using Kathryn's services and travelling expertise again and again! Thank you!
Sent in by Shirley Briggs
Hull, 27 February 2021
Su has been organising my holidays for many years now and has always been very helpful and is always at the end of the phone, should I need to contact her. Su always goes above and beyond to make sure everything is organised to ensure a perfect holiday.
Sent in by Kate Barker
CAMBRIDGE, 01 March 2021
I have been consistently amazed by the service and commitment from Kathryn. Her knowledge of the rules and regulations has been really good and no matter what problems I give her she always has options and solutions! We have had to postpone our trip to NZ twice now and she has been extremely helpful in advising us what do both times. Would highly recommend her travel services!
Sent in by Denise Cox
Brandesburton, 27 February 2021
I've used Su's services many times and she always goes the extra mile to help whatever I want to do - from a two month trip to New Zealand with stopovers in Dubai to a simple weekend trip to the Lakes - she knows what she is doing and I have no hesitation in recommending her services.
Sent in by Brian Pellow
Southport , 27 February 2021
Thanks so much Su for your help and professional approach in what can only be described as a year to forget. Looking forward to dealing with you again real soon.
Sent in by Teresa Asprey
Hadston , 26 February 2021
Eve is the best around, always on hand whenever we need her. She goes above and beyond any other travel professional I’ve dealt with previously. I won’t go anywhere else now. Eve adds the finishing touches to our family holiday always so accommodating to our needs. She’s just the best!
Sent in by qandeel massey
Yeovil, 25 February 2021
Very helpful, very efficient and very nice
Sent in by Elaine Vinnicombe
BIRMINGHAM, 28 February 2021
At first I was very sceptical about using a travel consultant as I thought prices would be very high, so when Kathryn was recommended to me I didn’t think she would be able to compete with Booking.com and online flight booking centres well I was proven wrong. Kathryn asked me what I wanted, what type of holiday and budget I was looking at, she then came back with a variety of hotels for me to look at and all with great prices and cheaper than Booking.com so was totally shocked.. we then decided on a date and hotel for Bali March 2021.. when there was a change to our flight Kathryn called me straight away and went through options and got all the amendments changed for us.. nearer to the time it was looking like March 2020 was no longer an option and Kathryn again came to the rescue and changed all our details to June 2021 also helping me arrange a wedding renewal ceremony as would be celebrating our 25th wedding anniversary whilst we would be in Bali.. but again Covid got in the way and again Kathryn has now arranged to transfer our holiday to May 2022.. I am so grateful that I have Kathryn to turn too to make all these amendments for us and keeping us in the loop with everything I couldn’t have done it myself so I am very happy with the amazing service we have and would recommend her services to anyone booking a holiday
Sent in by Katy Green
CLEVEDON, 01 March 2021
Claire is amazing ! She spends so much time time getting you what you want ! And trust me with all the madness at the moment having someone sort out holidays for you is very much needed !
Sent in by Nigel Lashbrook
Nottingham, 01 March 2021
I cannot recommend Lucy more strongly - she is an outstanding travel counsellor. She has given us really good advice over many years and has organised some quite wonderful holidays for my wife and I. Although we have not travelled in recent times for obvious reasons, Lucy's support in reorganising a planned trip to the Caribbean has been superb - she has taken all of the worry away with her calm advice.
Sent in by Hanna Fairweather
NORWICH, 26 February 2021
I recently contacted Kerri with regards to finding us a couple of breaks to look forward to after a long year of lockdown. I wanted to book a lovely night away with my partner which wasn’t too far away from home due to the nature of my partners work and, to also have a weekend on the lakes somewhere for my Birthday later on this summer. Kerri listened to everything I wanted within my requirements and came up with some fantastic options within a very short timescale. Kerri had excellent advice, she was very helpful and managed to find exactly what we desired within our price bracket. Nothing is ever too much for Kerri, she will always strive to find you exactly what you’re after. Thank you so much Kerri!
Sent in by Rebecca Bean
Wiltshire, 01 March 2021
Dean helped us book our holiday for 2022. very friendly, honest and helpful, and quick to respond giving us lots of information for our trip. we highly recommend Dean to book your holiday. We will definitely use him again for further bookings
Sent in by Debbie Bullen
Essex, 01 March 2021
This week we should have been flying if to Singapore & Vietnam with friends but, like everyone else, have had holiday hopes dashed. But I wanted to say a HUGE thank you for helping us through this matter and securing rebooking to Australia. While we will have to rethink Vietnam we are extremely excited at what you have booked for us in December for Singapore, Melbourne, Whitsundays (sooo excited about the option you found for the reef experience) and then our fave Sydney... It’s going to be a special visit for us and friends/family are so excited too. So just a big thank you until we speak next. I’m sure it was nice to book something vs cancel and I hope the loses if 2020 soon grow into bigger adventures for people in 2021/22... All thru ‘Althorpe Tours’! Thank You.
Sent in by Colin Henery
Hessle, 27 February 2021
I cannot thank Su enough for arranging holidays for us over many years. Not only holidays, which are important, but also helped arrange my daughters wedding in Las Vegas. Nothing has ever been a problem to Su who is very experienced, knowledgeable and professional. I would not hesitate to reccomend Su and Travel Counsellors to advise and arrange your holiday or travel arrangements. I would add using a professional travel company gives me reassurance of backup in the UK to help should something go wrong.
Sent in by D Birrell
New Milton, 01 March 2021
Booking travel in the current climate was always going to be challenging. I wanted to book a special trip for my partners 40th birthday but feared losing money with travel restrictions. I spoke with Julie at length who put my mind at ease with regard to protection and I booked the trip. At this point no one knew how the world would be effected. Julie kept in touch throughout the process, sadly the trip could not take place, as it grew closer Julie contacted me and explained my options. Julie took the hassle away from the situation. Thank you and I will be in touch to rebook soon !
Sent in by A McLean
Northants, 25 February 2021
Hi Lisa I heard you on the radio and your name came flooding back to me. I believe that you arranged a trip of a lifetime for me 29 years ago! We went to Singapore and Australia where we met some friends that had emigrated. You did an amazing job then so it was really good to hear that you are still in the business, congratulations
Sent in by Natasha Clifford
Bexhill on Sea, 26 February 2021
Emma has organised and booked a few holidays for us now, Emma is the most helpful, happy and informative travel adviser anyone could wish for, we are always extremely happy with everything she chooses for us and manages to find the ideal locations to suit us perfectly. Happy holidays x
Sent in by Holly Graham
London, 25 February 2021
Thank you, Claire, for providing such a personal service. I really appreciate the time you took to understand my family's specific needs and the efficiency with which you responded to them. No request seemed too much trouble and your communication was always prompt, informative and very professional. I will certainly be using your services again and recommending you to all of my friends!
Sent in by John Hussey
Stockport, 27 February 2021
I have known Su for a number of years and have been using her services for that period. Su was recommended to me by a couple on a cruise and everything they claimed Su had done for them, she has done for me. Su has organised a number of holidays and add-on services and have yet to experience any problems. When we’ve been travelling, I’ve contacted Su when issues have cropped up, such as not being able to check in online for a flight when we were on a motorway without a secure signal. Su not only got us booked in but also managed to get complimentary access to that airline’s first-class lounge as an apology by the airline. Finally, we were in Australia when Covid 19 broke out in February 2020 and cancelled existing return arrangements involving a flight to a ‘hot-spot’ and a cruise back to the UK from there. The cruise line went bust and ABTA rejected our claim, Su managed to get 90% of our monies returned. I cannot thank her enough for all she has done for us and have complete confidence in her and have no hesitation in recommending her to future clients.
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Get in touch with your Travel Counsellor now for more information.
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