If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Hayley Clifford
Surrey, 26 July 2021
Soozie was very easy and quick to book with. Quick reply to all the questions we had as during covid times was very confusing but explained so well! She found everything we asked for in a hotel and area definitely would go back again and definitely would book though soozie in the future.
Sent in by B Jacob
Hull, 26 July 2021
Helen has been brilliant putting together a quote for a trip to Orlando and Florida, ensuring we have the right hotel, the relevant park tickets and flights to suit our work commitments. Helen replies to queries within 24 hours, is polite, knowledgeable and overall provides excellent customer service. Thank you!!!
Sent in by Roderick Sutherland
Ibiza, 24 July 2021
Very efficient and diligent . Also thoughtful about what type of trips would appeal to us.
Sent in by Tamara Oppenheimer
London, 25 July 2021
If you thought that travel agents were a thing of the past in the age of the internet then think again! Charlotte Mitchell at Travel Counsellors is worth her weight in gold. She arranged all the travel for my 15 year old daughter to Milan, which in this Covid age and for an unaccompanied minor was more than a little complicated. Charlotte went above and beyond providing me with a comprehensive list of what forms and tests we needed. She even texted me on a Sunday evening to remind me to upload the Covid test form onto the BA website. The journey went off without a hitch. Charlotte removed all the anxiety for me. I will be recommending her to all my friends and colleagues. Thank you Charlotte!
Sent in by Lynnette Tabner
Warrington, 26 July 2021
Paula is always at the end of the phone to answer any questions you have and could not be more helpful. In these present times she is indispensable would not travel anywhere without her booking it!
Sent in by Amanda Etchells
Manchester, 26 July 2021
Jo has been a godsend in this most difficult of years. It’s been a nightmare with having to keep changing dates but Jo has been an absolute delight in keeping us upbeat and nothing has been too much trouble. Here’s hoping third time looking and we get to go on our trip.
Sent in by James Grew
Birmingham, 24 July 2021
We could not have asked for better service than Jenny has provided. Quality all round.
Sent in by Abigail Stahelin-Hall
Huddersfield, 26 July 2021
Gemma is so friendly and very, very knowledgeable. I received a very prompt response and our quote was given to us a few days ahead of the suggested time frame. Not only that, but Gemma found us an incredibly good price for a family trip of a lifetime. I have always recommended Gemma to family, friends and the wider community and I will definitely continue to do so.
Sent in by Michael Carpenter
Wigan, 26 July 2021
Excellent throughout - knowledgeable, helpful and always willing to provide detailed advice in a really challenging climate around navigating through requirements for travel.
Sent in by Sandra Peturs
Reykjavik, Iceland, 26 July 2021
Lisa is very professional, super reliable and goes beyond to assist with everything regarding our trip. I’ve used her before and I will again, she’s simply amazing. Top service!
Sent in by Ellie Norris
EASTLEIGH, 25 July 2021
Christine has been amazing at planning our honeymoon for us and has gone above and beyond to make sure our trip is exactly as we had wished. I could not be any more grateful!
Sent in by Joanne Hurl
Tunbridge Wells, Kent, 25 July 2021
Sally has been outstanding this past 18 months. We’ve spoken to her 10 times as much as would be expected, and nothing has been too much trouble. Worth her weight in gold!
Sent in by M Sampey
NOTTINGHAM, 27 July 2021
The personalised service Alison gives us - and I say that as an ongoing thing - is amazing. Her knowledge, advice, honesty, care and professionalism is second to none. Having worked with Alison and the TC team over the past few years, myself and my family wouldn’t trust anyone else with our holiday plans
Sent in by Pamela Williams
London, 26 July 2021
Excellent, knowledgeable, patient and reliable. Ian understands our needs. [ Re-arranged trip to Rhodes]
Sent in by Miranda Harrison
London, 24 July 2021
Totally professional, nothing is too much trouble, understands her business inside out! A pleasure to deal with.
Sent in by Joanne Flanagan
Doncaster, South Yorkshire, 26 July 2021
I would strongly recommend Jayne. She has arranged and managed a wide range of holiday and travel arrangements for us - and whether is be a lower cost city break or a special holiday with complex requirements - Jayne is always the same. She provides excellent knowledge and advice and takes all the pain in putting together the perfect trip. This is all done with professionalism. efficiency and a smile along the way. Always positive and a pleasure to work with. Outstanding service!
Sent in by Ignacio Abella Gainza
LONDON, 26 July 2021
Our Trustpilot hero of the week Congratulations to this week's TC Hero, Marguerite Caris. This week, one of Marguerite's customers left her a lovely review I have nothing if great praise for Travel Counsellors, particularly to the agent who has provided me with great service, Marguerite Caris. Marguerite put a great trip to Vietnam together for me and my partner for January 2020. The itinerary was well thought out and all information about hotels and tours were well explained. Also, there was great flexibility regarding some changes to the plan. All in all it was great. Also, I have worked with Marguerite for a business trip, which involved flights and hotels in four countries. Prices and accommodation were great. This trip was scheduled for March 2020 as the pandemics hit and airlines starting cancelling flights. This was a particularly stressful time and Marguerite kept me updated regarding the impact of the cancellations and kept me informed of everything. This was a truly five star service and I am delighted to recommend Marguerite to friends and colleagues. ”
Sent in by Anthony Brzezicki
South Croydon, 27 July 2021
Really helpful. We wouldn’t have the holiday we wanted without Archana.
Sent in by Peter Daniel
Ringmer, 26 July 2021
Very supportive very professional have used Laura for years
Sent in by Claire Proudfoot
Jersey, 24 July 2021
Have already recommended Jenny to friends and will continue to do so! She is so knowledgeable and makes enhancement suggestions to make your holiday even more memorable. Her admin is faultless, even sending a reminder when you passport is coming close to renewal time. She often answers the question you have not even thought of yet. Of course the biggest comfort being that she is there personally, to sort out any problems and amendments, taking the stress away completely. I’ would now never book my travels via anyone else! Thankyou Jenny!
Sent in by C Schofield
Wakefield, 24 July 2021
Lisa was excellent. Very quick to respond, always happy to hear from us and very good at building quotes for us that covered different airports, rentals and travel requirements that were always well priced and considerate to our needs. We will definitely use her again for our next trip!
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Our Honeymoon Gift Registry service allows your guests to give you the most memorable gift of all – your dream honeymoon tailor made down to the finest detail.
You may already have all the bed linen and towels you need, or you may have a perfect honeymoon in mind but need a helping hand making your dream trip a reality. Whether it’s the ultimate adventure trip, a romantic city break or a luxurious retreat to faraway shores, the Gift Registry means you can have the honeymoon you always wanted.
Get in touch with your Travel Counsellor now for more information.
Click here for full terms and conditions.