Your Travel Counsellor will take the time to get to know you and tailor your perfect holiday.
A unique network, sharing the destination knowledge and experience of more than 1,900 caring travel professionals.
Every penny of your booking is completely protected by our unique financial protection trust.
Our Travel Counsellors are committed to finding you incredible holidays. Maybe that’s why our trophy cabinet is so jam-packed.
Whether you're looking for a far away adventure or a weekend escape, browse our holiday ideas to discuss with a Travel Counsellor of your choice.
Let our independent Travel Counsellors help you choose a holiday tailored perfectly for you.
With an average 22 years travel experience we have more than 1,900 Travel Counsellors worldwide who all take enormous pride in what they do. Their first-hand knowledge and passion for travel means that our customers continually rate us the best travel company in the world for customer service.
Whether you are looking to relax and recuperate, or explore and discover; your Travel Counsellor will give you the very best, hassle free holiday advice.
Sent in by Emma Newland
Essex, 19 September 2020
Dear Gina, we just wanted to take this opportunity to thank you for all your support you have given us with regards to our holiday, rebooking for next year and most importantly finding us an amazing unexpected holiday for late November. Spending so much time researching for us, and being available to do the booking at 9pm is just amazing and such impeccable service. Thank you very much XXX can't wait to send you e-postcard from St Lucia
Sent in by Kate Hunter
Warwickshire, 21 September 2020
From the outset of organising our holiday Angela was fantastic. Arranging a girl’s holiday for five, with one of the party travelling from a restricted location, Angela was able to identify a number of options within our limited search criteria. Angela was professional, knowledgeable and liaised with us regularly until our booking was confirmed. And then like many holiday makers, Covid-19 happened and that was when Angela’s service became invaluable. With five people involved it would have fallen to one member of the party to begin the unenviable task of trying to process cancellations, refunds amongst the chaos that ensued. Angela was exceptional throughout this time. She took care of everything and meant that none of us had the stress of the dealing with the situation. I cannot recommend Angela or the Travel Counsellor service highly enough. A truly individual experience and absolutely faultless in what must have been the most testing of times. Thank you Angela, we look forward to you re-organising our trip soon.
Sent in by Zoe Mansfield
London, 19 September 2020
So I’ve just got back from my city break in Berlin, this was not where I was originally going but because of Covid Gina has swapped and changed my holiday a few times, I have been so stressed and worried due to the ongoing situation but unlike other travel companies that either you can’t get through to or simply there is no way to contact them, Gina and travel counsellors were there literally 7 days a week at any time and where I needed to cancel trips Gina sorted it all out with no stress on my shoulders! I will only be booking with Gina from now on
Sent in by Barbara Clarke
Crawley, 19 September 2020
She has been to so many places and her knowledge is exceptional. She is passionate about travel. You cannot be in better hands
Sent in by Mark Williams
Ashford, 18 September 2020
Bianca was recommended to us from a friend and she certainly lived up to her reputation! Very professional, patient and totally dedicated to matching our desires with a location. Excellent customer service and attention to detail are very personal to us and Bianca could not be faulted. Nothing too much trouble and she listened to our requests and found us our perfect holiday! Recommend highly!
Sent in by Gemma Gurvizt
Newhythe, 18 September 2020
I can't express how helpful Bianca was whilst helping book a surprise holiday for my partners birthday! Nothing was too much stress and she really knows her stuff! Will be using time and time again and fully recommend!
Sent in by Natalie Meade
Aylesbury, 19 September 2020
We had such a lovely stay at High Hall in Yorkshire. We were due to go to Portugal but honestly I don't think we could have had a more enjoyable week, the house was stunning as was the location. Gina was so helpful, first by finding the property that would suit out family best including 3 grandparents and a toddler, making the booking process very smooth and then by personal touches at the house itself and upon return. She was on had to call when we couldn't find the where the cot had been stored so she called the owner straight away and found out for us. We would love to stay here again, and I will definitely be using Gina to book our future trips in the UK and abroad.
Sent in by Miriam Harte
Gateshead, 21 September 2020
Thank you for all your work in making my trip really super! Everything worked really well. That hotel really suited me and that is an excellent location. Breakfast was a bit odd but only because of the COVID restrictions - they were really doing their best!!! My room was great and I was very glad of the extra space for having afternoon “pausas” given the glorious weather. I had lots of fun, great food and drink and gelato!!! It was a pleasure doing business with you and I’ll be delighted to pass your details on when I have a chance. With best wishes and thanks again.'
Sent in by Deborah Tomlinson
Oldham, 21 September 2020
Joanne really does a great job of keeping us updated when travel plans are not going to plan. I won’t trust anyone else to book our trips now Joanne really goes the extra mile!
Sent in by Jim Neale
Harpenden, 21 September 2020
Incredible knowledge from direct experience; Super excited for the trip ahead. Thank you!
Sent in by Alan Silver
London, 21 September 2020
As most holidays, fortunately, go without a hitch it is difficult to know whether your travel agent/consultant is very good. This holiday many things have not gone to plan. Our Travel Consultant, Caroline Dobson, has been excellent in trying times. She has done everything that was necessary to ensure that we could enjoy our holiday as much as possible, most times before we even asked. I have already referred another couple to her and would unreservedly recommend others. Keep up the excellent work.
Sent in by Deborah Breckon
Huddersfield, 18 September 2020
Gemma has been fab helping us find a fantastic family holiday that not only means luxury for the adults but also keeping a teenager happy... no small challenge! it feels like we have travelled the world together looking at options, but no matter how many times criteria changed she always came up with great suitable options. would defo recommend booking with gemma
Sent in by Amanda H
Dorking, Surrey, 22 September 2020
We recently returned from a 4 day trip to Krakow booked by Annabel taking in the breath-taking Wieliczka Salt Mines and the chilling concentration camps of Auschwitz – Birkenau. We have been continually impressed and reassured by Annabel’s extreme attention to detail especially in these very unpredictable times and she is always on-hand to answer last minute queries however trivial they might seem in a friendly and efficient manner. Thank you Annabel!
Sent in by P P
Dorset, 21 September 2020
Caroline went above and beyond our expectations to give us peace of mind while stranded in the South Pacific trying to get flights home.
Sent in by Coral Leech
Rainham , 22 September 2020
Pedro has booked many holidays for myself and my husband when he worked in Thomas Cook Romford. He was always so friendly and pleased to see us. We would make a point of booking an appointment to see him rather than anyone else. He would go above and beyond to research our holidays to make them the best that they could be for us. I have no doubt that he continues to give his best to his clients at Travel Counsellors. He extensive travel gives him a wealth of knowledge of many destinations. He is happy to share his knowledge with you and offer suggestions if you are undecided on where to go. I would not hesitate to recommend Pedro as a travel Consultant. My husband and I were very sad when he left Thomas Cook Romford. I am pleased he is now working independently and is in touch again ??
Sent in by Louise Rawlinson
Stockport, 21 September 2020
Joanne helped me and my friend book a 4day break. When our first one got cancelled Joanne was a massive help and re-arranged it to go else where. She had a lot of knowledge on the areas and hotels. She was absolutely fabulous. She even gave me a courtesy call when we got home. Such a lovely helpful lady and I will not book my holidays through anyone else. She was always on the phone or there to help with any questions I had. Thank you so much Joanne
Sent in by Sally Taylor
Folkestone, 18 September 2020
After spending too much time online trying to rebook our cancelled honeymoon, I asked for recommendations for help on my Facebook and Bianca was recommended multiple times so I got in touch. She took the time to find out exactly what we were looking for and soon found us the perfect honeymoon that's ticked every box and some. Bianca sent us locations I hadn’t even considered, beautiful hotels, and took into account all the little extras such as extra luggage and transfers so the price quoted was everything we needed rather than optional extras. She went out of her way to ensure the options were accessible due to me having mobility issues which I’m sure made things tricky. Fantastic communication, every question answered and has just made the looking and booking process the easiest ever. We’re so excited about our planned honeymoon even if it will be for our first wedding anniversary. Will definitely come back to Bianca for future trips and will recommend to anyone looking for a holiday. Thank you, Bianca, from us both ??
Sent in by Dani Maci
London, 21 September 2020
Caroline is approachable, friendly and makes you feel at ease about talking different options and budgets. She knows the travel destinations well and she tells you all the pros and cons. I would never book with anyone else now !
Sent in by Stuart Moore
Holmfirth, 23 September 2020
Yesterday, I was discussing with my daughter the situation she found herself in at the time of lockdown. Stuck in Egypt. Gemma at this stressful time, tried to help arrange or find alternative flights. Ellie outlayed £2000 through her resourcefulness in booking 3 flights to get her home via Lithuania, and Belgium. She was prevented from her travels due to her nationality. We had booked our own holiday through Gemma . We felt very concerned about traveling abroad and still do. Gemma reassured us and was able to refund us our payment, unlike my daughter who had booked through last minute.com and still struggles for reimbursement. I will definitely book our next holidays though Gemma, thank you for all your help.
Sent in by Sarah McKee-Harris
COLCHESTER, 20 September 2020
I cannot rate Liz highly enough for her superb travel planning and customer service she provided us for a trip to Greece in August 2020. Things were obviously uncertain due to Coronavirus but Liz was a great support throughout the process and even whilst we were away when we had a question regarding our hotel. Thank you Liz and we will definitely look to book with you again!
Sent in by Jo Short
Rotherham, 21 September 2020
Just wanted to say a massive thank you for helping organise our little break in the Cotswolds, it was just what the doctor ordered . Every hotel location was lovely and in beautiful settings, I would recommend to everyone.