Please also rest assured that any customers who have Thomas Cook bookings through Travel Counsellors are financially protected. Please contact your Travel Counsellor if you need help or if you are currently away and need urgent assistance please call our duty office directly on 0161 608 1052. If you are not a customer but are seeking information or advice on your Thomas Cook booking, we would also like to help. Please call 0800 061 2155 or email email@example.com for support.
Your Travel Counsellor will take the time to get to know you and tailor your perfect holiday.
A unique network, sharing the destination knowledge and experience of more than 1,500 caring travel professionals.
Every penny of your booking is completely protected by our unique financial protection trust.
Our Travel Counsellors are committed to finding you incredible holidays. Maybe that’s why our trophy cabinet is so jam-packed.
Whether you're looking for a far away adventure or a weekend escape, browse our holiday ideas to discuss with a Travel Counsellor of your choice.
Let our independent Travel Counsellors help you choose a holiday tailored perfectly for you.
With an average 22 years travel experience we have more than 1500 Travel Counsellors worldwide who all take enormous pride in what they do. Their first-hand knowledge and passion for travel means that our customers continually rate us the best travel company in the world for customer service.
Whether you are looking to relax and recuperate, or explore and discover; your Travel Counsellor will give you the very best, hassle free holiday advice.
Sent in by K Bahra
Berkshire, 14 October 2019
Sandra is very supportive and always helpful when dealing with my travel arrangements. Great service
Sent in by Tina Avey-Hebditch
Bournemouth, Dorset, 14 October 2019
Really helpful, flexible to our requirements and excellent guidance to get the right package for our special trip.
Sent in by EMMA TAYLOR
TEIGNMOUTH, 14 October 2019
We recommend Helen to everyone, and I know that some have already booked with her.. She is always so helpful, friendly and willing to go that extra mile. We will book any future holidays with Helen. You will not get a better service anywhere.
Sent in by Shauna Mullaney
CREWE, 13 October 2019
If you want excellent customer service from someone who is passionate about travel and will look after you every step of your holiday then Laura is your girl ????
Sent in by Jeanette Scott
Plymouth, 14 October 2019
Very pleased with your service thank you Martin. We have already recommended you to a friend so you should be hearing from her soon once again thank you Jeanette and Brian .
Sent in by Lesley Hillsdon
Droitwich , 14 October 2019
Neill has always been very helpful with all of the holidays that we have booked, we are very happy and would always recommend him to all our family and friends
Sent in by ROY PHILLIPS
TEIGNMOUTH, 14 October 2019
Helen is brilliant. She is really quick to respond to any query. She is intuitive, sensitive and extremely knowledgeable about any aspect required. Nothing is too much trouble for her.
Sent in by Jacqueline Tucker
Sutton in Ashfield, 14 October 2019
Jill goes above and beyond to get you the perfect holiday and there's nothing she wouldn't do for you, she's one in a million
Sent in by Babara Higgins
Stevenage, 14 October 2019
Need to book a holiday? Then look no further than Shara Smith at Travel Counsellors. I told Shara what I was looking for, she came back with a solo holiday for me with Just You, meaning I could travel in a group around Canada. It was incredible and credit to Shara understanding my needs. It was so easy and she even comes in with a better price than going direct and added service! She popped around to help with my Visas and then posted them for me too. Whatever you're looking for, Shara can sort it out for you and always with a smile ?? Just a lovely lady and nothing is too much trouble. Give her a go, you won't regret it.
Sent in by Sally Sage
Sutton in Ashfield, 14 October 2019
I have dealt with Jill even before she became a travel counsellor and I’ve always found her so helpful and honest I don’t think I’ll ever use anyone else ever again.
Sent in by Kate Gummett
Stockport, 14 October 2019
Joanne did an amazing job finding us the perfect holiday, even when we had no idea what we were looking for! Far exceeded our expectations of what we’d be able to achieve. Thanks
Sent in by Elaine Emmerton
Ashford, 14 October 2019
Our Travel Counsellor consultant, Matt Newman has provided an excellent personal but professional customer service to our company ensuring that all our travel requirements are met. He has strong problem solving skills which has worked well for us numerous times and has always gone to a lot of trouble to research the areas we need to go to for conferences to obtain the most appropriate accommodation.
Sent in by P Gray
Skegness, 14 October 2019
10 out of 10 for Nick's customer service.
Sent in by Tina Pile
Hove, 14 October 2019
10/10. Martin was very helpful and knowledgeable which made our choices easy.
Sent in by Peter Hibbert
Haywards Heath, 14 October 2019
Great one to one experience. Came up with the perfect package. Will definitely use again.
Sent in by Victoria Lawrence
Willenhall, 14 October 2019
Helen always goes above & beyond what's expected answering my questions at the weekend & at night. She even got me home from Turkey when I missed my flight! I cant reccomend her highly enough.
Sent in by Lisa Barley
Clipston, 14 October 2019
Abi is always friendly, knowledgeable and efficient.
Sent in by Adriana Gunn
Titchmarsh, 14 October 2019
Abi is fantastic her understanding of what we like as a holiday is spot on. Her patience (!) and advice is first class. Highly recommended!
Sent in by David Willis
Kent, 14 October 2019
Claire has been most attentive to my every need and has gone above and beyond my expectations. This is my first time using a travel counsellor and I can't believe how stress free it has been for me. A brilliant service
Sent in by Caroline Hunt
Kibworth, 14 October 2019
She is brilliant!
Sent in by Sally Iannacci
Oxford, 14 October 2019
Lynn has been so helpful and approachable throughout the whole process of booking our 'road trip'. Her knowlege and experience have helped put together what promises to be a very special holiday tailored exactly to our tastes.