We want you to have the best experience possible which is why it’s so important you have access to all the relevant travel information and advice needed for your future trips, as well as total peace of mind knowing our bookings are backed by ATOL protection and our unique financial trust. Please note; for all the latest information, visit our Coronavirus Travel Advice page above. If you have any queries or concerns, please contact your Travel Counsellor
Your Travel Counsellor will take the time to get to know you and tailor your perfect holiday.
A unique network, sharing the destination knowledge and experience of more than 1,900 caring travel professionals.
Every penny of your booking is completely protected by our unique financial protection trust.
Our Travel Counsellors are committed to finding you incredible holidays. Maybe that’s why our trophy cabinet is so jam-packed.
Whether you're looking for a far away adventure or a weekend escape, browse our holiday ideas to discuss with a Travel Counsellor of your choice.
Let our independent Travel Counsellors help you choose a holiday tailored perfectly for you.
With an average 22 years travel experience we have more than 1,900 Travel Counsellors worldwide who all take enormous pride in what they do. Their first-hand knowledge and passion for travel means that our customers continually rate us the best travel company in the world for customer service.
Whether you are looking to relax and recuperate, or explore and discover; your Travel Counsellor will give you the very best, hassle free holiday advice.
Sent in by Keith Tranmer
Anglesey, 27 May 2020
I enjoy holidays but not all the organising So this is a win win situation a holiday with Helen organising everything
Sent in by Simon Giles
BRAINTREE, 26 May 2020
Booking A holiday with Yolly and Travel Counsellors has been superb. Yolly has been fantastic and made the entire process so easy. Nothing is too much trouble for yolly, sending us plenty of choices, helping us make informed decisions, and ultimately putting together the perfect holiday package. Especially with the current goings-on and travel restrictions being in place. Changing dates and times for flights and hotels. Nothing has been a worry as it all been done for us.
Sent in by Kate Anderson
Banbury, 28 May 2020
Yay! Holiday rebooked to Rhodes next year!! Thank you to the wonderful Donna Meredith - Personal Travel Counsellor who has sorted everything for us. Couldn’t have asked for anyone better! Thank you Donna. can’t wait for 2021
Sent in by Adrian Ashworth
Blandford Forum, Dorset, 27 May 2020
Helen gives us a service second to none would recommend Her and Travel Counsellors to any one, and a score of 10 only goes some way to say thanks, Regards Adrian Ashworth
Sent in by Mary Grange
Barrowford Lancashire, 27 May 2020
Helen always deals with requests very quickly and comprehensively. She listens carefully to the client's requirements and makes very helpful suggestions and responds very promptly to queries about a particular proposal.
Sent in by Sally Wells
BICESTER, 28 May 2020
“We wouldn’t hesitate to recommend Travel Counsellors, We had booked our dream holiday through them which had to be cancelled because of the global pandemic, although disappointed any worries we may have had about what was going on and what options we had, were dealt with by our personal agent Donna Meredith who kept us fully informed at all times and managed a solution on our behalf that we were very happy with.”
Sent in by Jessica Birch
Bristol, 27 May 2020
Due to Covid19, when the time came for us to pay the balance of our holiday, we were very uncertain as to what to do. Claire however, had already scoped out our options in a super quick and proactive way. She dealt with our questions and was very reassuring, confirming for us that she could postpone our holiday for us at the same price. It was brilliant, responsive and stress free – superb customer service. Thanks Claire
Sent in by Maureen Walkden
Blackburn, 27 May 2020
Both my husband and myself would like to recognise the excellent service we receive from our Travel Counsellor Helen Bush of Nelson. She has been arranging our holidays from the day she joined your company. She has taken us all over the world from touring China for a month, touring Indo-China for a month to South Africa, New Zealand, Australia, the USA, Canada etc. She has celebrated important birthdays and anniversaries both in top class hotels and on various leading cruise lines. She has arranged birthday cakes and champagne to be in our rooms/suites on arrival and each Christmas she treats us to a gift - a plant/flowers/chocolates and wine to thank us for our bookings. All we need to do is give her an idea where we would like to visit and what we wish to see and she comes back with various itineraries. If you nominate employees of the month, please see that Helen receives it this month. We leave on Tuesday the 14th for 2 days in Singapore, a 15 night cruise to Dubai plus two days - all superbly arranged by Helen.
Sent in by Christina Currie
Swindon, 27 May 2020
Helen has always been extremely helpful. Never fazed by all the changes that she is asked to make and is always on hand to deal with any problems that come up. She is friendly and easy to talk to. Everyone should have a person like Helen to help organise their holidays
Sent in by Kathleen Belton
Burnley Lancashire, 27 May 2020
Always ready to help. Pleasure to deal with. Pleasant manner. Over the years of my travelling has always helped when needed. Nothing is too much trouble.
Sent in by Chris Murphy
Banbury, 28 May 2020
Fantastic, professional, personal, engaging - You go above and beyond. We can relax knowing we are in safe hands. Thank you so much Donna Meredith for moving our holiday to next year due to it being cancelled because of the pandemic. It’s been a challenging time for us all but for yourself and your wider TC family it must be doubly challenging - looking forward to booking many more holidays with you - take care - Karen and Chris Murphy x
Sent in by Alison Cox
Swindon, 27 May 2020
My sister has always booked holidays through Helen and has never been disappointed. I know that I am in safe hands with Helen and am looking forward to my trip to Sri Lanka in April
Sent in by Helen Pollard
GLOUCESTER, 28 May 2020
As a family we were due to fly to Florida in July. The coronavirus had left such uncertainty about whether we would travel or not, so after speaking to Donna our worries were all laid to rest. Donna was reassuring and supportive in me making the best decision on how to proceed. We have decided to postpone our family trip of a lifetime to next year. My deposit is just carried over, i am reassured that we are fully covered if any airlines or companies collapse and know still we have something very exciting to look forward to. We had considered booking flights and accommodation separately and I am so glad now we decided to go with travel counsellors. All our worries are gone! We are very grateful to Donna for the reassurance we have had. I would highly recommend anyone to book with Donna.
Sent in by Wendy Entwistle
Keighley Yorkshire, 27 May 2020
My friends all think Helen is great and she has responded to their situations and requirements superbly. Helen is a very calm, reassuring person, as well as being supremely professional. Exactly what is required of a Travel Counsellor. Fantastic recommendation!
Sent in by Jane Coats
HARLOW, 28 May 2020
Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used to book my travel online myself but I can honestly say I will use Travel Counsellors, and in particular Yolly, in future.
Sent in by Emma Grantley
Hull, 25 May 2020
Have never used a travel counsellor before but in a time when the travel industry has been turned upside down I have never been so thankful that I did. Initial booking of our holiday last year was quick and easy but when I contacted Helen to ask about the possibility of moving our holiday to next year during her busiest time of helping those affected by the pandemic I was expecting a delay in hearing back of her. Instead she responded immediately upon picking up my message and within an hour our dates were changed, with no fee incurred and nearly £1k saving off what I had priced it up to be. Helen goes above and beyond to ensure that you’re happy, saving time, stress and money, we highly recommend her.
Sent in by Victoria Pickin
Burnley Lancashire, 27 May 2020
Our Travel Counsellor, Helen Bush, is a superstar at suggesting the perfect holidays for us. we have used Helen a few times over the years and could think of no one better to plan our honeymoon with. The holiday was a life time memory - all the fine details of booking the hotel, the flights, the sea plane times were taken care of. All came together smoothly. We have just booked our first wedding anniversary holiday too, again Helen has thought about what I was hoping to achieve and she has found the perfect place for us again. Hearing that she has stayed in one of our hotels adds to that personal touch and trust in the planned hotels.
Sent in by Teresa Doyle
Banbury, 28 May 2020
I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising it out of my hands. You even posted me a complimentary travel guide for Salzburg which was a very thoughtful touch. More importantly than all the above, you were also there to help and give reassurance when the trip had to be canceled due to the coronavirus pandemic. Many of my friends have had huge problems trying to get their planned holidays canceled and hours spent on the phone trying to arrange refunds. I didn't even need to contact you, you got in touch with me very quickly giving me all the reassurance I needed and arranged a quick refund. We will make sure we get to Salzburg once this is all over. Without a doubt, I will contact you at that time to help me organise the trip once again. Many thanks
Sent in by Linda McEwan
Stirling, Scotland, 26 May 2020
Ian has been great at sorting out my flights, transfers, trips and pre-holiday accommodation. He seems to know from my request what accommodation would suit me and got it spot on. All done quickly and without any pressure. It is much easier than trying to organise this myself; I am always apprehensive that I book everything one day out from what is correct! At least Ian will get it right... [Travelling to South Africa]
Sent in by Deborah Kenny
Charlotte, North Carolina, USA, 27 May 2020
Helen gives excellent customer service and I appreciate her attention to detail and extensive travel knowledge.
Sent in by Vici Rigby
Tenby, 26 May 2020
Denise recently became our Travel Counsellor after our previous TC decided to sell her business. We had booked a holiday to Portugal in September this year, but with the current situation we didn’t feel comfortable flying, even if we were allowed to. Denise contacted me to discuss the situation, we talked about all the options available and she has just managed to rearrange our holiday for next year, at no extra cost (she negotiated with Jet2 on our behalf). Highly recommended and we will definitely ask Denise to book our holidays in future!