We want you to have the best experience possible which is why it’s so important you have access to all the relevant travel information and advice needed for your future trips, as well as total peace of mind knowing our bookings are backed by ATOL protection and our unique financial trust. Please note; for all the latest information, visit our Coronavirus Travel Advice page above. If you have any queries or concerns, please contact your Travel Counsellor
Your Travel Counsellor will take the time to get to know you and tailor your perfect holiday.
A unique network, sharing the destination knowledge and experience of more than 1,900 caring travel professionals.
Every penny of your booking is completely protected by our unique financial protection trust.
Our Travel Counsellors are committed to finding you incredible holidays. Maybe that’s why our trophy cabinet is so jam-packed.
Whether you're looking for a far away adventure or a weekend escape, browse our holiday ideas to discuss with a Travel Counsellor of your choice.
Let our independent Travel Counsellors help you choose a holiday tailored perfectly for you.
With an average 22 years travel experience we have more than 1,900 Travel Counsellors worldwide who all take enormous pride in what they do. Their first-hand knowledge and passion for travel means that our customers continually rate us the best travel company in the world for customer service.
Whether you are looking to relax and recuperate, or explore and discover; your Travel Counsellor will give you the very best, hassle free holiday advice.
Sent in by Diana Morgan
Chichester, 15 May 2020
Lizzie is an attentive and efficient travel guide. She is in the process of negotiating an upgrade package for next year, for our Norwegian Coastal Voyage trip, which was cancelled due to the Covid-19 crisis. From disappointment to delight in a few days!
Sent in by Heidi Chilton
Hertford, 21 May 2020
We were personally recommended Ria’s travel counselling services and she has exceeded all our expectations! When we started to think about booking a trip to Disney Land, the sheer amount of companies and options available was overwhelming, we’re so glad we had Ria to talk us through it all. Ria completed extensive research for our trip (which would have been quite exhausting with full time teaching jobs, two kids and a dog in the mix!) and got us the very best price for our travel, accommodation and on-site activities. We were fully updated at each step with personal and friendly calls, emails and cards and even in these uncertain times, we felt confident that our holiday (and payment) was in safe hands! Thank you Ria, we look forward to booking with you again soon! Heidi and Adam
Sent in by Lucien Desmarais
GUILDFORD, 21 May 2020
I consulted Jenny Cookman to organise what can be described as being quite a difficult holiday arrangement. My holiday plan included not only return flights to Canada with accommodation in Vancouver BC but also to book domestic Canadian flights (plus accommodation), for a dear friend and I who planned to travel from Kelowna BC to Iqaluit NU (a remote part of Canada which can only be reached by air). Coordination, time matching, allowances for flight changes, time zone differences, etc are all paramount in bringing a plan such as this to fruition. I found Jenny to be extremely capable in getting the plan to come together seamlessly. Sourcing cost effective flights and savings on accommodation was done with ease having Jenny in control. Jenny is a wonderful, professional and pleasant person to work with and deserves the highest recommendation. Thank you so much, Jenny! Lucien Guildford, UK
Sent in by Louise H
London, 20 May 2020
I would like to think you for all your help with my recent cancelled trip and then obtaining refund from the travel company. Your communication , care and attention in this has been amazing and thank you for working tirelessly on my behalf to try and get the best outcome for me. The funds that we discussed on Friday have now been credited.
Sent in by Mark Grineaux
Southam, 20 May 2020
In March we were in India on a special trip to celebrate my special birthday and surprised to be told in the middle of the holiday, that it was not advisory to continue to the second half of the trip, on safari as the resorts were likely to close and India may close its borders at anytime due to the Coronavirus and that they had phoned our travel agent that afternoon recommending that we return home as soon as possible. Within ten minutes of the news the Cavalry came roaring in, Suzanne rang me on my mobile . Within ten minutes we were booked on the flight and within 24 hours or so we were back in our home here in the Midlands. What a relief and I might have saved a few quid by booking on the internet, not that I am inclined to anyway and could then have been in the situation of some of our friends currently in lockdown in New Zealand or Australia and others in Spain and the Maldives why would you want to do that to yourself.
Sent in by Lynette Young
Kent, 19 May 2020
I have booked a couple of holidays with Chris, and have worked with him in his previous life of hotel sales. Chris is an absolute pleasure to work with, and also for me to be his customer while booking our holidays. Nothing is to much trouble, his attention to detail of your requests is spot on and the time he manages to turn enquiries and questions around is amazing. The prices quoted also match those of the big players in travel. A personal independent travel agent for me is a must and I would recommend anyone to give it a go
Sent in by Lynda Pearson
Dudley, 20 May 2020
Suzanne Barney always does a fabulous job finding us the holiday that we want. It's so lovely having the personal touch! We have always been able to go on holiday knowing that everything has been dealt with which makes it the stress free holiday that we want!
Sent in by Kevin McKeown
Hertford, 18 May 2020
4th year of booking a ski holiday with Vince for our group of 8. As usual, great advice and suggestions prior to booking. Sadly Covid took over and our holiday was cancelled with less than a week’s notice. But then Vince took over. Regular updates and phone calls as he took the strain in sorting out the full refund. So we now have next year’s holiday more or less paid for - through Vince of course. As the strap line says ‘With us, it’s personal’. Thanks Vince for the care.
Sent in by Sally Greenwood
Stevenage, 18 May 2020
Have used Sharon several times to book trips and would thoroughly recommend her. She is professional from start to finish and also lovely to deal with. Sharon is extremely knowledgeable and nothing is too much trouble for her. She always goes the extra mile and genuinely cares about her customers.
Sent in by Susan MCMANUS
Coventry, 20 May 2020
Suzanne was absolutely brilliant in managing to bring us home safely from thailand when we got stuck there with the corona Crisis. As airlines stopped flying and hotels closing, Phuket being closed off she managed to go over and beyond the call of duty to find us flights back, keep us informed and fly us home. Thanks Suzanne, you did a brilliant job !!
Sent in by Stacey Brown
Kent , 18 May 2020
Alison was recommended to us by some friends who were so pleased with the service they received from Alison, they encouraged us to speak to her before we booked our main family holiday. We have typically researched and returned to fairly familiar family friendly places. We were delighted when not only did Alison manage to arrange the perfect flights, she also managed to get our family holiday at an extremely competitive price. The service was highly proficient but equally relaxed. Alison has since recommended, researched and priced many further options with patience and care. Her expertise and industry knowledge are second to none. We are very excited and looking forward to booking further adventures with Alison in the future. We would highly recommend for all types of Travel.
Sent in by L Marshall
London, 18 May 2020
“Our dream Maldives holiday was cancelled due to Covid19, Olivia was so kind & reassuring. She was able to sort the disruption & even though the travel date has now passed, she still gets in touch to keep us up to date with travel information for when we can finally re-book.”
Sent in by Lucia Mellilo
Luton , 18 May 2020
Sharon organized our Israel trip it was fab we really enjoyed it Sharon was worth her weight in gold when Storm Dennis hit and our return flight was cancelled we felt stressed and concerned has we had to check out of our hotel spoke to Sharon who reassured us told us to go off to the beach whilst guardian angel Sharon sorted it all out for us this is this difference from self booking to bespoke personal service will use Sharon again for this reason excellent customer care she really cares about the client experience
Sent in by Marian Allder
Coventry, 20 May 2020
Suzanne has provided a personal and bespoke service that has served us very well at a very competitive price. We have and will continue to recommend her ( and Travel Counsellers) as a first class service.
Sent in by Trude Scott
Weybridge, 20 May 2020
Guy was very helpful and creative in organising a family trip for 5 couples travelling from both US and UK to the Baltic. He then was, and continues to be, extremely helpful throughout the covid19 pandemic crisis and its impact (and ultimate cancellation) of the trip. No complaints at all - thanks Guy!
Sent in by Debbie Bennett
Hertfordshire, 18 May 2020
Always so helpful and seems to know exactly what you are looking for in your holiday package. Would definitely recommend contacting Sharon and see the deals she can achieve for you.
Sent in by Christine Goodwin
Kent, 20 May 2020
Suzanne offers a great personal service, no question goes unanswered. She did a fantastic job booking our group for my wedding and our honeymoon. Highly recommended.
Sent in by Helen Noakes
Stansted, 20 May 2020
Marguerite was such a positive and perfect agent to help me find a good ticket to Greece in these crazy time. She superbly researched all aspects and technicalities I needed to know and she gave sound and realistic advice. I will definitely be booking my future travel with Marguerite and recommend my yoga groups and retreat attendees to her. Thank you ????
Sent in by Helen Moon
Chester , 20 May 2020
I always score Jon 10 out of 10 as he does a fantastic job looking after all the details - big or small- for us when booking holidays for us. We have had a Summer holiday in Rhodes and 2 ski holidays booked by Jon. When we can travel again we will be contacting him again!
Sent in by Jackie Irvine
MALMESBURY, 18 May 2020
I can’t thank you enough Hannah. During the last 3 weeks of my holiday, my flight home was cancelled 4 times due to Covid 19 and a certain air line grounding their fleet. Hannah was always at the end of a phone with constant updates by emails and texts, I never had to chase her for anything. Hannah did manage to get me on a flight back to the UK with a different airline. From a woman travelling on her own from the other side of the world at this challenging time, you definitely made my experience of flying home much easier. Outstanding and so professional. l can’t recommend you highly enough. X
Sent in by Jane Hunter
Daventry, 15 May 2020
John and I wanted to say a big thank you to Tracie from Travel Counsellors. As with most people, we look forward to our summer holiday. With what's happened these last few months, our holiday has been rearranged for next year; this holiday was a celebration of our 20 year wedding anniversary. We didn't have to worry about anything, Tracie took care of absolutely everything! As well as Bali, Tracie has managed to add a two night stay in Singapore with complimentary tickets to the Bay Gardens and also a Sunset Dinner Cruise in Bali. Tracie went the extra mile off her own back to give us a truly amazing holiday. If you are looking for a holiday, I cannot recommend Tracie at Travel Counsellors enough, nothing is too much. Once again thank you Tracie, we cannot wait!