What will Travel look like
So my first question I am asking is what the customer is looking for and I believe CONFIDENCE will be important, am I being looked after, will it be a hassle if I need to change my plans, what will I need to enter countries and what happens if I book then suddenly that country has a situation where I can’t travel or I need to quarantine on my return.
So, to give you confidence I think TRUST will be important, how you book. Think about how you usually book or how you booked your last holiday. Did you book online, did you have to amend or chase refunds to cancel, was it easy to get through to that company and straight forward, or was it challenging to contact companies and did you spend hours hanging on the phone listening to hold music, only to be transferred when you get through to a human. If you struggle for time and get family or friends together, why not get in contact and we can arrange your holiday via Zoom. Think about it, all from the comfort of your own home, if it is a family everybody can be involved and ask questions, if it is more than one family others can join on a different link. So far, I find people are more relaxed, maybe more focussed than going through pages and pages of different hotels and holidays on the internet. It is also ideal if a group are trying to arrange a trip away, maybe a girl’s weekend or a sports trip. So, I think in future a lot of people will now want human interaction so they feel what they want to book is being booked and also by booking with an agent they’ll fully understand what is needed. Not just valid passports, visas etc, but what tests or medical forms needed regarding Covid. This advice and understanding will be important, I heard stories of families turning up at airports and then been turned away as they hadn’t completed forms or tests at the right time.
Next will be FLEXIBILITY this is important in case your plans change or indeed if plans change because of the destination your going to and suddenly a situation where you can’t enter the country or quarantine is needed on your return. In those situations, if you have booked a holiday you can change then you should still have a holiday, changing dates, destination, or both. During November I am running a promotion offering the ULITMATE FLEXIBLE PROMISE for certain holidays booked to travel between January and March 2021.
Then I have thought about what products we might book. When flying will we be looking for space, not to be crowded in small seats and jammed in. Maybe we might be looking to turn left and what business class offers. Yes, we have all heard about the nice food and lounges, but it may just be the extra space on not feeling cramped. If that is the case, I have many years’ experience and may be able to find that experience at surprising cost. I have also noticed a lot more people looking at Villa type rooms. So not Villas where they are alone, but Villas within hotels. This allows flexibility to still use the hotel facilities but also enjoy a Villa that may have own pool, or at night room service. All this so the mixing less and social distancing not a worry.
So, I am not saying this is how everyone is going to book holidays and suddenly all booking business class and staying in Villas, but I do think people will change habits, will start looking at different products in either cabins we fly in or rooms we stay in. People maybe nervous about mixing in numbers. On that though I have seen the protocol and procedures a lot of hotels, airlines and airports are going through, and changes made to make guests feel safe and secure. But we still make look at different or all options, booking a holiday may just not be making a few clicks on a laptop.
If I can be of help, please check out my offers on my website, or get in contact and we can arrange a Zoom call if you like and chat about your plans for travel in 2021.