Kate Hayes

Kate was extremely helpful, helped with all of our queries and different flight options! :)

Kate listened to our requirements perfectly and instinctively knew exactly what we were looking for. She has created an exciting and interesting itinerary and we cannot wait for our adventure

I would never think about booking any overseas trip other than with Kate.

Always get prompt friendly service no matter how difficult the task Trust me over the years we have presented many challenging tasks which have always always been solved with ease!

Kate is so efficient and reliable. Always knows what i want and keeps me fully updated. Would not book with anyone else

Kate the travel councillor, was recommended to me from a friend. I found her a councillor that has worked beyond any expectations for booking holidays. Very helpful I cried, Kate listened and understood she returned my call, and was still there with my booking and any question a few months later. Yes I had that holiday with smiles. An I’ve booked another with her. May I continue an book in the future

Kate is absolute star and she listens. Despite the war with Iran she managed to get our flight redirected so our holiday to Sri Lanka and the Maldives was able to take place. She has just arranged our holiday for next year to Morocco 7 days touring the high Atlas Mountains and 7 days at the coast. Nothing is too much trouble and Kate always makes you feel that you are the most special client she has. Thank you Kate.

Kate Hayes has been an outstanding travel consultant throughout the entire process. She is incredibly organised, professional, and always ensures that every detail is taken care of well in advance. What really sets Kate apart is her availability and responsiveness. Whenever plans change or unexpected issues arise, she is always on hand to help, offering quick solutions and reassurance. Her communication is excellent, and she consistently goes above and beyond to make travel arrangements stress-free and seamless. I would highly recommend Kate to anyone looking for a reliable, knowledgeable, and dedicated travel consultant. Her attention to detail and commitment to customer service are second to none. Thanks as ever Kate

Kate has been everything that we wanted in helping us to plan our 2027 trip. We are looking forward to keeping in touch as departure date draws closer and are so pleased that she is here to support us before and during our trip

Kate always provides exemplary service. Making exceptional effort to understand our needs. She interprets these perfectly and provides a range of options for us to consider, stimulating ideas we hadn’t considered. She is also very flexible and takes all the hassle out of holiday bookings. Huge thanks. We’ve used her services many times. I wouldn’t hesitate to recommend.

I’d recommend Kate Hayes without hesitation! She made everything seamless and stress-free, with incredible attention to detail and a real personal touch. Nothing was too much trouble, and the whole experience exceeded expectations.

Kate is an angel who I would (and do) recommend to everyone, every day of the week. She created and managed the best trip to America and Hawaii for us, she found the best deal on a Disney trip and we look forward to using her for many trips to come.

Would be an 11 if there was an option!!

Booking a break is made so easy for us

Would be an 11 if there was an option!!

Kate listens and understands what I am looking for and works hard to find the package to suits in every way. Always a delight to deal with too.

Kate listens and understands what I am looking for and works hard to find the package to suits in every way. Always a delight to deal with too.

Kate is fabulous and nothing is ever a problem no matter how many times you change your mind!! Great and efficient service - Thank you !!

100% dedicated to ensuring my booking and trip was hassle free.

Kate is the only person we would use to book our holiday. She goes over and beyond the high street trave agent, She is very professional, competent, patient and thorough, whose friendly advice gives us the holiday we want, nothing is too much trouble for her.

Kate is friendly, professional and completely invested and supportive during the whole process. Couldn’t recommend more highly.

Kate is fantastic, I just tell what my needs are and she comes back so quickly with a perfect holiday. I wouldn't trust any one else

We got a great holiday exactly what we wanted . Without your help Kate we would still be trying and getting nowhere

Kate is very friendly and helpful, and always does everything to ensure we have a stress-free holiday

Kate is very friendly and helpful and has answered any queries I’ve had fully and quickly. Kate is very approachable and I have no hesitation in contacting her at any time with any worries or concerns regarding my booking.

Kate is a pleasure to work with and has designed many varied and exciting travel adventures for me and my family

Kate Hayes is a breath of fresh air. She is both professional and friendly. Also being very approachable. Nothing is too much trouble for kate . No matter what time of day / evening/ night she always answers her phone and sorts any worries you may have Definitely 10 out of 10

Kate was a delight. So personal and very reassuring and honest. I was able.to be totally honest about needs, budget and wishes...and she has absolutely nailed our holiday this summer! Thank you

Professional, informative and helpful! Just what you want! Lovely lady

Additional Comments : I felt you helped me more than beyond, you gave me time to pick the booking that was best for me with no pressure, I have told a friend about your friendliness

Very efficient service completed in a cheerful manner ….. Happy with the work done on my behalf so far and I’m now very much looking forward to my trip

Kate is amazing. If every Travel Counsellor is like her then you must have an amazing business. Always helpful, listens to what you are looking for and always delivers

Kate was so friendly and accommodating to fully understand exactly what we wanted. She managed to change a flight that we’d already booked to a more suitable time and put up with very chaotic phone calls. Thank you Kate.

Kate exceeded our expectations in Iceland; due to the stormy weather a number of the pre-planned activities had to be rearranged for other days, a couple on more than one occasion. This was completely stress free, we were well informed and the re-booking done for us without asking, totally stress free and we were really well informed throughout. We asked Kate to plan a trip to remember, which it was for all the right reasons. Apart from the above, what she put together for us was bang on what we asked for.

The personal touch is so important so our holiday can be tailored to suit us

As we travelled around, there were several times I thought about how time consuming and tricky it would have been if I had tried to organise everything myself. We really did appreciate all the help you had given and would just like to thank you so much.

Kate was fantastic and goes above and beyond. Nothing is too much hassle. Great service - Thank you !

A lovely professional service a real treat you find someone who understood what we wanted

Kate provided numerous option for our trip to Canada and was very patient and supportive helping us come to the right decision. Thankyou and would highly recommend Kate

Kate helped me to complete a booking to south east Asia and made me feel confident and reassured. Would definitely recommend/use again.

I couldn’t recommend Kate enough! She is my absolute go too for anything travel and she has so much good advice.

Nothing is too much trouble for Kate she is always friendly, polite and goes above and beyond most travel agents. I wouldn't book through anyone else.

Friendly reliable efficient and never disappoints! Love Kate's service!

Kate continues to work hard to secure the holiday we want at a price we find acceptable. She is always willing to try and look for a better option from a different angle. Brilliant at her job and a pleasure to deal with.

Kate continues to work hard to secure the holiday we want at a price we find acceptable. She is always willing to try and look for a better option from a different angle. Brilliant at her job and a pleasure to deal with.

Great efficient service with enthusiasm and a smile !! Will use Kate again !

Easy to deal with, experienced, professional, understood the requirement and knew the products, nothing was too much trouble!!

Kate has been a pleasure to deal with throughout the process of booking our trip. Not only the Hotel but the flights the airport lounge and the parking. I cannot recommend Kate highly enough.

Kate provided me with various options to match my criteria which I then was able to share with my family for us to decide on our final choice. The stress was taken out of me trawling through websites myself as Kate answered all our questions promptly and we finally booked our holiday. Thank You Kate x

Nothing is to much trouble.I deal with Kate Hayes and she responds to our requests promptly and efficiently. She is always helpful and we trust Kate’s recommendations.

Kate was very helpful and efficient. Bearing in mind that people are booking so far ahead for holidays I would not have been surprised is there were no vacancies but Kate found some for us. Everything was dealt with efficiently and in good time and clearly explained to us, and Kate is also a very cheerful person to speak to-that also makes a lot of difference when dealing with people. Thanks again PS-I would like to have given 11 out of 10!

As usual above and beyond service from Kate. We wouldn't dream of booking a holiday with anyone else. Kate is very professional, friendly, helpful, patient and knowledgeable.

Kate always goes above and beyond expectations until she has found you the perfect holiday

Kate has been absolutely marvellous and extremely helpful, even when she was on holiday herself. A real credit to Travel Counsellors.

Thanks for all your help. We were drowning in options but you created the perfect holiday and took away all the stress of booking and organising it for us.

Kate provides an excellent service, investing significant time and energy in understanding our needs, thorough research of amazing holiday options and solutions that have met our needs perfectly and she has the patience of a Saint. A wonderful Travel counsellor and recommend her wholeheartedly.

Kate is warm and friendly. She talks through what you are looking for and always provides a good selection of options. She also takes the hassle out of organising a holiday and is on hand to guide and support you through the booking process and right on through the holiday itself until after you come home.

Kate Hayes who is based down in Cornwall is just amazing. I won't leave home without her. I have had a stressful time trying to sort out the travel tacker to go to the Channel Islands and Kate has even been helping me whilst she was on holiday herself! She is back at her desk today and she is right on it! Lunch on me when I am back!

Kate has been amazing... so calm, caring, efficient...... going beyond what we imagined. We can’t thank her enough for making our trip home a successful and a positive experience. We would throughly recommend her services to make holiday and travels arrangement smooth and successful... priceless!

I would not leave home without Kate Hayes! She is amazing, always enthusiastic , knowledgeable and always there at the end of the phone. If there are any problems, she is straight on it and gave us the heads up on the Thomas Cook collapse so we were all sorted by the time it hit the news. I cannot recommend her highly enough.

Hi Kate, I just wanted to say thank you for organising the trip of a lifetime for us! Your knowledge and advice helped us to tailor a 4 centre holiday which gave us the chance to explore California. My husband is disabled and has limited mobility, but we were able to manage really well with the assisted travel that you arranged. Travelling by Amtrak for much of the journey also enabled us to do more sight seeing. You took all of the pressure off and made our holiday a wonderful experience from start to finish. We will definitely ask you to help plan our next grand adventure! Thank you!

Kate was a dream to have organise my holiday, was perfect in every way . Will be definitely using Kate again for future holidays.

Very helpful in dealing with my specific needs. Kate is very professional and knowledgeable with regard to my trip and has dealt with my requests in a friendly and approachable manner.

Kate is brilliant. Our big trip in 2018 was amazing, Kate thought of everything. Can’t recommend her enough.

Dear Kate As you know - just back from the second holiday this year (many more before..) which you have booked for us ... With multiple rooms, various cabin Class bookings, lots of ideas from us, different categories of rooms, hotel preferences, car preferences ... the list goes on... Both the trip to Marrakesh and the chicago/ florida combo were seamless when we were there - We LOVE having the experience of holiday which we partly plan - but all paid for and planned in advance with your expertise - it is I think an immense amount of work for you and we are so grateful You are multi- talented - a few years ago when I asked for a 7 night package at a nice hotel in Croatia on a realistic budget you found that one too - and booked speedy boarding ! I would recommend Kate to any holiday maker Many thanks Kate - the Hughes Clan??

I am so glad that I asked Kate to help with the arrangements for a once-in-a-lifetime family holiday. She worked really hard to ensure we had a truly wonderful and memorable trip, thinking through details such as the optimal departure and arrival times of flights, and accommodating a variety of requests so that the holiday had something for everyone. She was on call in case of emergency, and ever ready to help if needed. When our airline kept messing about with our flights, Kate made sure we were rebooked on another airline at no additional cost. I can’t thank her enough for enabling us all to have an enjoyable and relaxing holiday. I will absolutely use Kate again. She is one of the hidden gems of the travel industry.

Kate has always attended to our requests and has never failed to in giving us a brilliant holiday. She is so attentive to our needs.

Kate Hayes is professional knowledgeable and yet friendly at the same time. I wouldn’t leave home without her !

Fantastic, helpful, responsive and generally all round outstanding customer interface; first class.

Kate is always very helpful and extremely knowledgable. She is very patient and always available to plan the perfect holiday down to the last minor detail.

It is really a treat to have someone to make recommendations, come up with ideas and organise it all.

Every holiday booked through Kate has been excellent and the service provided by Travel Counsellors has been first class

Kate Hayes has been most helpful, reliable and efficient

Kate has a fantastic knowledge of hotels in all sorts of locations. She listens to your wishes and gets to know you before offering her thoughts and is mindful of all of our party needs. Highly recommended!

Thank you Kate Hayes for organising my latest jaunt - Rome with my sister Sue Davey. Kate is your own personal travel agent - she comes to my house, listens to my needs and organises the whole holiday. I then get my tickets, boarding pass and confirmation of excursions all personally delivered at home. This amazing service does not cost a penny more than the holiday - the same as your high street travel agent. Kate is also at the end of the phone if anything goes wrong with flights or accommodations. Kate has got me to New York and Southern Maine - I wouldn’t pack a suitcase without her!

Every request is dealt with promptly and efficiently. The selection of hotels has always been brilliant.

I love working with Kate, she anticipates my every need so taking away as much of the stress of travelling as possible. She has also given me the confidence to return to Turkey, I was there when the coup happened and Kate, even though she was on holiday stayed touch until she knew I had left the country.

Kate had been brilliant. So helpful and has managed to organise our dream holiday, also managing to bring it in under budget. Such a lovely lady, no hesitation in recommending Kate to everyone.

Kate has been vital in helping me plan my trip. She has been endlessly patient in dealing with all the changes and quick to put forward alternative suggestions.

I am incredibly impressed with Kate and would recommend her to anyone (and have been doing so!) I was worried at first that I would have to pay a hefty commission, so was relieved to find out that I didn't - it is just like having your own personal travel agent sitting at your kitchen table!Kate is planning my 60th birthday in New York and has been an absolute star, her enthusiasm for my trip is contagious and she has been very understanding when I've had wobbles over stuff. I know that she is always at the end of the phone and have absolute trust in her ability to pull this altogether. I am also hoping to go t New England is the spring/summer which Kate will be weaving her magic for that trip as well! She is a real asset and I am so pleased that I discovered her at a Leading Women networking meeting. Love - Jayne x

I wouldn't trust anyone else with my travel arrangements. Kate gives such a personal service.

Kate is always very friendly and helpful and does everything possible to ensure her customers have the holiday of their dreams.

Kate listened to my requests and provided excellent options efficiently. I felt that she valued the booking and trust her to manage my holiday exactly as I would like.

Kate excels in her role. She is professional yet very warm and courteous. She has arranged a number of holidays for me and always gets it right. I will continue to use her and would highly recommend her to other people xx

Such a prompt response to my initial enquiry even though it was out of normal hours. Kate was so helpful and got our holiday booked straight away having told her our requirements hence 10 out of 10 is deserved.

Kate was fantastic at finding and arranging our accommodation! The hotels were excellent and I would definitely recommend any one of them. Kate provides a quick, friendly and professional service and always goes the extra mile to find what you are looking for! I would absolutely use her service again!

Kate is incredibly helpful, efficient and professional and I would recommend her wholeheartedly.

Friendly, efficient and enthusiastic about what I hope will be an amazing trip with my daughters. Kate was happy to help in all aspects of the holiday.

Did three separate quotes for me after circumstances changed and found something under budget after expecting it to be too expensive.

Very helpful, friendly and efficient!

This is now the third holiday we have booked through Kate. It is a pleasure to have our holiday organised without any stress, all the details are looked after to the filling in of the luggage tags! On returning home any hitches/glitches with car rental or hotel reception Kate takes on board and sorts - no stress involved. We will certainly keep choosing our holidays in her capable hands.

We have always had wonderful service from Kate, nothing is too much trouble for her. She excells all other travel agents we have ever used and would not dream of using anyone else to make our holiday arrangements. We would also recommend her to friends and family looking to book holidays.

Kate organised my 4 day golf break. I was struggling to find the right package and flight, Kate managed to find a great resort and flight times to meet my needs. Any question I asked was promptly answered and I felt I was in good hands. I will definitely use Kate again to help me book my holidays.

I have just returned from yet another successful holiday arranged by Kate Hayes. A problem occurred which meant I had to change my hotel. Normally I would have been wary of accepting such a change but as I have great faith in Kate I went ahead with my holiday. My trust was not mis-guided, from the transfer from the airport to the hotel, the new arrangements, the whole experience has been great!

Kate was fabulous when booking our family holiday to Dubai. She completely understood our requirements and ensured that all our needs were catered for. Even when an issue did arise during our stay, I contacted Kate and was left with a real feeling of confidence that she would resolve the issue on our behalf which left us free to enjoy our holiday. Thank you Kate.

What a fantastic service you have provided, I felt in extremely good hands from the very start up until the time I return to the UK. I will not hesitate in recommending you or using your professional services in the future.

When I realised I had to either "use or lose" my week holiday from work, I was thrown into a panic! I had no time to arrange a holiday let alone surf the net to find a place to go! (sound familiar?) Then I met Kate Hayes. Kate not only found me the perfect holiday, within budget and timescales, but she also gave me extra valuable advice to make my holiday 150% enjoyable! Kate is friendly, approachable and great listener and most importantly, a fantastic researcher! When I wanted to book my next holiday I gave Kate all my requirements and she turned them into reality - again within budget and in great time. I have recommended Kate to many friends now and will continue to do so. Whenever I think of holiday - no matter how long or where - I don't reached for the brochures or the internet - Kate's number is the top of my list!