Welcome to my webpage and thank you for taking the time to visit.
I am an independent Travel Counsellor based in Waltham Abbey, where I live with my family.
I am part of a global, award-winning travel service, dedicated to offering a personal, friendly and 100% financially protected service for all your travel needs, meaning you can sit back, relax and let me take care of the work for you.
My previous work in a high street travel agency for over 33 years, has given me the knowledge and experience to tailor make holidays for my customers according to their own personal preferences. As a Travel Counsellor I am not tied in to any specific companies so I am able to access 1000's of different products and services to find the right fit for you.
I am a great believer in one size does not fit all (one mans meat is another mans poison), and this is definitely true in travel, let me find the right fit for you.
So whether its relaxing on a beautiful beach, immersing yourself in new cultures and foods, taking in breathtaking scenery, trying new exciting adventures or cruising the worlds rivers and oceans I can make your travel dreams come true.
I can organise trips for solo travellers, couples, families and groups to the UK, Europe and Worldwide.
I am available at a time to suit you and look forward to speaking with you soon.
'Travel is the only thing you buy that makes you richer'
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:-
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
11 November 2016
I had never visited any of the Far East before so was very excited to win an educational trip to Thailand so I could experience part of this amazing country first hand. After a long but lovely flight with Thai Airways, with great service and food, we travelled by road to spend our first 4 nights in Pattaya. I really wasn’t sure what to expect having heard stories of how ‘seedy’ Pattaya is, so I was pleasantly surprised by the luxurious hotels and gorgeous beaches along its coastline. We stayed in the 5* Centara Mirage Hotel which overlooks the Gulf of...
Sent in by J Barrett
Hertfordshire, 12 August 2020
Good Morning, I'd like to congratulate you on one of your counsellors Lorna Austin, we booked along with friends for a holiday of a lifetime for my 60th birthday. Unfortunately Covid had other ideas and everything was cancelled. Lorna throughout has been understanding patient it has taken almost 12 weeks to get our full refunds. Sometimes during this period I've been very anxious and sent Lorna numerous emails and texts. All were answered and dealt with in a very professional and efficient way. When we feel it's safe for us all to travel again. We have all said we would only book through Lorna. Could you please make sure she is acknowledged for outstanding service she has supplied. Many thanks Mr and Mrs Barrett
Sent in by L Vardon
Dunstable, 19 February 2020
Lorna is a star travel agent - knowledgeable, patient, pragmatic and creative. I would not hesitate to recommend her.
Sent in by T Cranmer
Cheshunt, 29 January 2020
Excellence service, always keeps you updated and in touch. Cannot do enough to help your booking and holiday experience.
Sent in by T Higgs
Leicester, 15 January 2020
Wonderful service, booked so easy. I normally organise all my travel independently, it was not lightly that I let go and let someone else organise for me but I trust Lorna implicitly-can’t wait to share the pleasures of my trip
Sent in by S Hawkins
Northampton, 13 December 2019
Excellent, fulfilling all my requests needed for a great family holiday, super fast response to e-mails and calls. Above all a good price and easy to use portal. Will definitely use again and recommend to friends.
Sent in by S Hubbard
Waltham Abbey, 11 November 2019
Fantastic at her job! I wouldn’t trust anyone else to book my holiday , she takes care of every detail and tailors your holiday perfectly for you . You can tell she’s had over 30 years experience
Sent in by C Morris
Devon, 11 November 2019
Lorna is welcoming and friendly. She uses her vast experience in the field of travel to give expert advice and information and to find the perfect holiday for her clients. I have used Lorna’s professional expertise for many years and can highly recommend her.
Sent in by T Hubbard
Enfield, 01 November 2019
highly recommend very professional and knowledgeable been booking with her for years and have had some amazing holidays and made some great memories, wouldn't book with anyone else
Sent in by J Cranmer
Cheshunt, 01 November 2019
Has always offered us the best deals and has a wealth of knowledge about the places we visit!
Sent in by L Young
Enfield, 01 November 2019
Have booked many cruises with Lorna Austin she goes above and beyond NOTHING is too much Trouble, your definitely safe in her hands,Highly Recommend
From the pristine white-sand beaches of Thailand’s idyllic islands to the sprawling wide-open roads of the USA; the historic and breathtakingly beautiful architecture of India to the crystal-clear turquoise waters of the Maldives – there’s a world of wonder out there and it’s just waiting to be explored.
Contact me on 01992 880 036