Neil Smith


Neil Smith

It's Nice To Meet You


Hi there and welcome to my travel window where I deliver the ultimate bespoke escape from clients' day to day lives!

My name is Neil and I am just fresh from a four week fact finding trip to New Zealand, courtesy of Tourism New Zealand.

I am not just your everyday travel agent, which is why I like to be known as a personal honeymoon and travel planner, as I basically plan and tailor travel towards my clients’ specification. Not satisfied with that, with a background in customer relations, I am also there for my clients from the start of the travel enquiry to the day my clients return back from their travels, coupled with the post travel feedback to pass onto Travel Counsellors Head Office. This is why my present customers like me, as they also appreciate the time and effort I put in (at no extra cost!) This has led to repeat custom and as much of my future business relies on referrals and word-of-mouth it drives my business on every day to provide a service that delivers satisfaction on a regular basis!

I am based in Harrogate, North Yorkshire, but network extensively within Yorkshire; from Hull in the East to Skipton and the Dales in the West. My Ilkley roots also give me added coverage and awareness in and around Wharfedale. I have been in the travel industry for 25 years now and was in retail management prior to that, and have always been passionate about customer service, which is why a lot of my business comes from honeymooners and long haul customers who simply demand perfection!

This past year as a Travel Counsellor has been a particularly busy one for me both from a business point of view and also from a travel perspective; where I have been lucky enough to visit New Zealand, Vietnam, Vancouver and Barcelona, Spain and experience their diverse cultures and travel benefits. However next year I am already getting excited about where my next trip lies to add to my already growing portfolio, for I am already a destination specialist for New Zealand, Australia, USA, Canada, Asia and Europe!

Working from home gives me total flexibility where I can see my clients where they are and according to their schedule which allows me the time to get to know my leisure customers and really understand what they are looking for, whether it be long haul, honeymoon or short break.

I have partnered with a global company, Travel Counsellors, where I have access to amazing airfares, accommodation rates and holiday deals which means that I can tailor the perfect holiday according to my clients’ specific needs.

This partnership also means that my clients' money is always safe through our financial protection plan. Travel Counsellors is also accredited with IATA, ABTA, and ATOL and is also the only travel company to have been awarded the Queens Award for Industry twice!

I like to make sure that my clients have a wonderful trip and I am always available to them 24/7 should something arise. I enjoy “going on the journey” with my customers and love looking after them from start to finish as already stated.

I pride myself in being honest, efficient and friendly, always offering the best possible service, with a quick turnaround time.

In the words of St Augustine, 'the world is a book and those who do not travel read only one page'. Please don't keep me a secret and let me open your eyes and those too of family, friends and colleagues to the travel possibilities that beckon!

Regards,

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