Sarah Coles

Hi, I’m Sarah I live in Greater Manchester and love hiking. I have a sense of adventure about me! My greatest achievements adventuring would have to be, completing a solo parachute jump in Lancaster many years ago, more recently the Everest Base Camp Trek in Nepal. Reaching base camp and climbing up to the summit of Kala Patthar at 5644m for amazing views of the surrounding Himalayan mountains was truly special.
I’m a travel counsellor with 29+ years of experience in travel and tourism. That encompasses working as a reception team leader in hotels and at a professional sports club, as well as being cabin crew for a respected airline for 14 years travelling the world. I have been a travel agent/tour operator for four years prior to joining Travel Counsellors.
My favorite destinations I have been to, would be Japan, Costa Rica, Mexico, Vietnam, Cambodia, New Zealand and Canada. My number one spot, must go to Chile having seen the glaciers in Patagonia and visited Easter Island (Rapa Nui) to see the Moai was just outstanding. I love multiple destinations for different reasons. Florida is my absolute favorite place to go with kids; you have the weather/water-parks/theme parks/child friendly restaurants and numerous other attractions. What’s not to love!
So why book with me:
I can’t say I’ve been everywhere, but I’ve been to a lot of destinations and have a passion for curating multi destination complex itineraries. I create personalized authentic travel experiences. I want to provide you and your travelling party with lasting memories and inspire your journey, whether you want an adventure or to laze around a pool in the sunshine for rest & recuperation from your busy life!

I’m just on the end of multiple forms of communication from the inquiry stage right the way through until you return home. I’m highly organised with the onus on attention to detail and will have provided you with everything you need. However, should you have any questions or need any assistance I will be there for you - no chat-bot, no auto phone prompts, I’m there if or when you need me. I will stay positive, care about your current situation and do my upmost to find options and solutions.

If you don’t know much about Travel Counsellors, we’ve won multiple awards and are rated 5* on Trust Pilot reviews. The ones I am most proud of are the Customer Loyalty award at the Lloyds British Business Excellence Achievements in 2025 and Exceptional Customer Service Awards at the UK Cruise accolades in February 2026. I’m also extremely proud that we were Money Savings Experts number 1 for customer service during the COVID – 19 pandemic! Noted was exceptional handling of refunds/cancellations and changes for over 27,000 customers. We’ve won many other awards over the years; these ones resonate with me the most. Hence, I have the backing of a great customer focused company.