Hello, I am Sarah and I am a Travel Counsellor based in the beautiful village of Dedham, in the heart of Constable Country on the Essex/Suffolk border.
I have a 13-year-old daughter who shares my passion for travel and has already visited some of the best places in the world including Sydney, New York and Rome.
I have worked in the travel industry for more than 25 years, a career spanning hotel marketing, contracting for a retail travel agency and running a specialist tour operator. My experience has shown me that customer service is at the heart of everything and I take great satisfaction from being able to arrange a holiday that is absolutely perfect, and in so doing, creating memories that are treasured for ever.
I have travelled extensively in a work capacity and also for fun; from backpacking round Thailand, to travelling in style on the Venice Simplon Orient Express to Venice! There is nothing quite like arriving at Venezia Santa Lucia station and stepping straight in to a water taxi on the Grand Canal. I particularly love Italy for its amazing history, art and architecture; and not forgetting its food and friendly people. My work has taken me round the world several times so I have experienced many cultures at first hand which is a real privilege and inspiration.
I know that researching and planning your holiday takes time, and can be confusing with the plethora of information now available on the Internet. Talking to an expert makes it simple and a much more enjoyable experience. I can take out all the hard work, help you with ideas and suggestions, and tailor make a holiday that is perfect for you.
As I work from home, I am available at any time before, during and after your holiday to ensure everything goes to plan, so all you have to do is pack and go! I am looking forward to hearing about your next travel plans.
Sent in by Fiona Simpson
Ipswich, 29 June 2018
Sarah has been great. From a vague idea of a dream holiday she has helped me form that into a booked holiday with ideas and patience. Sarah has kept in regular contact without being too much and has understood when I wasn’t able to talk at the time of some contact. Sarah even had holiday cover when she was taking a break. I am hoping my holiday is as fantastic as my consultant
Sent in by Gemma Pryke
Ipswich, 13 June 2018
Sarah recently arranged our family holiday, travelling for the first time with two small children on a plane. She listened to our wish list and came up with several location suggestions that fitted our brief, including raising a few considerations that hadn't occurred to us before. Sarah was incredibly patient and helpful when it came to finding the right holiday for us. We ended up hiring a villa in Cala D'Or in Majorca based on Sarah's suggestions and it was perfect. Her advice and knowledge were invaluable and I will be sure to recommend her to all of my friends and family. Thank you Sarah for all your hard work.
Sent in by Laura Ablett
Dedham, 13 June 2018
I recently booked my first holiday with my boyfriend through Sarah and it was fantastic! She made everything so easy for us, so we didn’t have to worry about documents etc! She really listened to what we wanted and found us the perfect hotel in the perfect location. I would 100% recommend her and will be using her again in the future!
Sent in by Rosy Boulton
Ipswich, 18 May 2018
Sarah, our recent trip to South Africa was just the best experience, mostly down to your expert planning, attention to detail and seamless transition from one resort to another. I also loved your regular check ins with us whilst away to make sure everything was perfect! I'll be booking with you again soon and recommend you highly - thanks again.
Sent in by Kaya Clifford
Dedham, 04 May 2018
I have already recommended to a couple of friends how stress free and easy your service was! And would definitely use Sarah again very very helpful! And can’t wait for March for our dream holiday
Sent in by Karen Connor
Dedham, 04 May 2018
Having just returned from a long weekend break in Florence, Italy, I would like to say a big thank you to Sarah for arranging such a wonderful trip for our party of 4 to celebrate my ‘special’ birthday. From arranging flights, transfers, hotel and a couple of tours I can say that everything flowed really smoothly and we were all blown away with our hotel for the central location and the beautiful traditional decor. Sarah was very patient and thorough when answering my various questions and was extremely knowledgeable of the city as to the sights we should visit during our trip. A few days before departure Sarah popped over for a coffee with a pack containing boarding passes, luggage tags, vouchers for our pre-booked tours and transfer vouchers, everything was taken care of including checking us all in for the flights.We have already booked a week’s family holiday through Sarah for the autumn as we have been so very impressed with the service she provided. Sarah certainly takes away all of the stress and strain that comes with arranging holidays.
Sent in by Steven Parlett
Dedham, 19 April 2018
Sarah has been so helpful in making the arrangements for our holidays and we are so pleased with the outcome that Travel Counsellors will be our go to for arranging holidays in the future.
Sent in by Helen Sims
Dedham, 19 April 2018
Sarah recently organised a trip to Morocco and the Ivory Coast for my family. We had decided to visit Marrakech on the way to visiting friends in the Ivory coast and as a result the travel arrangements were complicated. Sarah patiently looked at all the options and helped us to work out the best plan. We had an amazing holiday, and the accommodation she chose was perfect for all the family. I can thoroughly recommend her professional and friendly service, particularly if you need a bespoke plan.
Sent in by Laura Ablett
Dedham, 12 March 2018
Sarah was a great help! She listened to what I wanted and made a tailored holiday package for my partner and I.
Sent in by Gillian Austin
Diss, 20 February 2018
We have used Sarah Yandell for two holidays now, having given her just general information about what we would like for a holiday, both times she has come up with excellent results and we have had exceptional holidays. We will be using her in the future to take the stress out of finding a holiday and have recommended to our friends.
Sent in by Karen Connor
Dedham, 19 February 2018
Sarah has been extremely helpful and knowledgeable regarding our recently booked trip to Florence in April. We have been so impressed that we are currently looking into booking a holiday later in the year. Nothing is too much trouble and Sarah completely met our original brief.
Sent in by Mary Smith
Colchester, 19 February 2018
Fantastic service arranged our holiday to Iceland for everything we wished for. Thank you Sarah.
Sent in by Jane Long
Ipswich, 30 January 2018
Just felt like I needed to say such a big thank you to you Sarah for all your help with the planning of our trip to New Zealand. I have always happily planned our previous holidays but as this was a much bigger project (including stop offs in Singapore and Australia) I felt I needed the experience and reassurance of back up from a professional and that is certainly what you provided. We were lucky that all went smoothly but having the knowledge that you were on the end of a phone/email took the pressure off. I know a lot of work went into ensuring we had an amazing time, so once again thank you. PS. Having a driver ready and waiting when we landed at each airport was a godsend!
Sent in by Angela Baker
Dedham, 30 January 2018
We have recently returned from an amazing trip to Costa Rica which we had left rather late to organise. With Sarah's help and advice we were able to get our holiday planned and booked quickly without spending hours trawling the Internet. Sarah delivered a very detailed itinerary and checked us in the day before our outward and return flights and was in touch during our trip. It was reassuring to know that we could contact her at anytime if needed and that together with other personal touches, such as wine waiting for us at our hotel, helped enhance our holiday experience. For a very efficient and personal service we would highly recommend Sarah.
Sent in by Lisa Tracey
Colchester, 08 January 2018
Just returned from our family holiday to the USA over Christmas and New Year. Staying in New York for a few days before travelling to India to see family. We've not been to NY before and felt overwhelmed with flight/hotel and trip options available then, thank goodness, Sarah stepped in! Over a relaxed cup of tea she carefully listened to all our preferences then promptly emailed some options for flights and hotels that met our needs and suggested some sight seeing trips too. Sarah booked the flights, transfers, hotel and sight seeing trips for us. Then a couple of days before travelling she popped by with all our travel tickets and guide for NY. Checked us in on all our flights, arranged for the hotel to print our boarding passes for our onward journey to Indi and even had a birthday cake delivered to our room for my birthday. We are thrilled with Sarah's service, everything was perfect, we had the most amazing time! Not that we had reason to but knowing we had a point of contact if we had any problems was reassuring. In the past we have booked our holidays through travel agent shops, online and direct with hotels/airlines but nothing comes close for value, service and choice. For a personal, professional travelling service why would you book your holidays any other way? We wouldn't - we've booked our next holiday to renew our wedding vows and Sarah has our ceremony booked with the hotel already!
Sent in by Clare Drummond
Petersfield, 20 November 2017
We just had to write to thank you for organising our 'golden triangle' India trip - we were so well looked after from the moment we walked out of Delhi airport to the moment we got back there - the hotels were lovely and everything worked like clockwork. All the tours you had organised were fascinating with excellent guides. I do have to mention our driver, Pradeep, who was with us all week as he was always on time and ensured our comfort at all times and provided us with lots of photo stops along the way. We really enjoyed the trip and I know the excellent organisation played a huge part in that so thank you again.
Sent in by Felicity Watts
Dedham, 16 October 2017
We wanted somewhere special for our honeymoon but with little time to research we decided to ask Travel Counsellors. Sarah provided a fantastic service, after an initial consultation over the phone Sarah was able to identify our needs and create a beautiful and bespoke experience in Sicily. She took away all the stress of the exhaustive research and price comparisons and her extensive travel experience meant she was able to give us honest advice and first hand knowledge. I wouldn't hesitate to use her again.
Sent in by Lucy Crosby
Ipswich, 03 October 2017
Our trip to Venice was amazing from start to finish. Sarah worked closely with my partner to provide a truly magical experience, being treated like a princess, taken via private motor-boat straight up to the palace entrance! I felt truly spoilt. Then to top it off we walked into a bottle of champagne in the room from Sarah, which was then consumed on the rooftop terrace over-looking the Grand Canal. Sarah took my partner's idea and turned it into a holiday to remember - thank you so much, it will never be forgotten! We now look forward to sorting the next trip with you!
Sent in by Heather Wooldridge
Langham, 26 September 2017
Sarah did a fantastic job at booking us what we hope to be a perfect holiday, she provided a very professional service tailored to our requirements.
Sent in by Bev Wilson
Dedham, 26 September 2017
Sarah’s approach to creating our perfect holiday experience was professional and as advertised “personal” from coming to visit us in our home, to gain an understanding of what we were trying to create (a hard task as we both had different ideas of our perfect holiday). She gave us great tips and advice. Even giving us a map of directions from the airport to the hotel which was very useful and not something we would have thought of at the time. It was nice to receive the welcome from Sarah in our hotel room on arrival and the surprise welcome home when we were back. It was also reassuring she was at hand to help if any difficulties arose – which thankfully they didn’t. We had a wonderful time in Sicily. Many thanks Sarah for a great service from start to finish .
Sent in by Phil Jones
Chelmsford, 14 September 2017
Efficient, friendly, adapted itinerary as needed. Impending holiday to NZ looks as though it will truly be a trip of a lifetime.
Sent in by Alan Montgomery
Ipswich, 11 September 2017
My wife and I have just returned from a fantastic, relaxing beach holiday in Mallorca, organised by Sarah. Hotel was superb, staff brilliant and food excellent. Flights and transfers perfect. Only downside was the £ to €! However even Sarah couldn't do anything about that! I would have no hesitation in using Sarah again for travel arrangements, and would be very happy to recommend her travel services to friends and family. Many thanks Sarah
Sent in by Steven Parlett
Dedham, 22 August 2017
Sarah has provided us with an excellent service helping us arrange our dream holiday. Her attention to detail and help in developing an itinerary for holidaying in a country that we have not visited before has been so helpful.
Sent in by Loiza Lad
Potters Bar, 19 August 2017
I wanted to say a MASSIVE THANK YOU to Sarah Yandell who organised our amazing holiday to Malaysia . The flights were perfect , the hotels were fantastic and the transfers efficient and on time. If you need someone to take all of the hard work out of sourcing a holiday , Sarah is that person.
Sent in by Alan Montgomery
Ipswich, 18 August 2017
A very straightforward simple process. Would definitely use Sarah again.
Sent in by Katy Williamson
Dedham, 29 July 2017
We booked our recent holiday through Sarah and the level of service we received was outstanding. From meeting with us to ascertain our requirements, booking everything (including airport parking), to delivering our boarding passes etc the day before departure - Sarah was fantastic - She was also contactable throughout our trip! Thank you Sarah a truly bespoke 5 * Service!
Sent in by Lisa Tracey
Colchester, 24 July 2017
Sarah has been so helpful, informative and patient. Calmly advising and guiding us so we have the best holiday that meets all our needs and wishes. All the usual stresses of booking a family holiday have been taken away by Sarah. We feel very confident that our planned holiday will be our best yet Thank you Sarah!
Sent in by Kate Evans
Marks Tey, 24 July 2017
The resort Sarah our Travel Counsellor found for us has been nothing short of perfect. It has ticked so many boxes for us in terms of facilities, staff hospitality, hotel food and much more. The service Sarah provided for us from delivering our documents to ensuring we were booked in online and had a meet and greet at the airport not to mention the fact she was always available if we had any issues has made this holiday stress free and all the more enjoyable. We will be using you again!
Sent in by Steve Shorter
Ipswich, 07 June 2017
Sarah was very helpful and courteous, and is still helping me sort some extra bits out.
Sent in by Luke Arkle
Great Waldingfield, 07 June 2017
Just wanted to thank you for everything you organised for us both. We had a fantastic honeymoon. The hotel was beautiful and we cannot fault the hotel and service they provided for us. I would highly recommend the hotel as it lived up to our high expectation! We also wanted to thank you for organising the transfer between the hotel and airport. The food and drink at the hotel was excellent and our room was beautiful. We had a lovely welcome when we arrived at the hotel, starting with a smooth check in, we are lunch as we arrived at 2pm and then we were taken to our room. We had a fruit basket with champagne and petals over the bed and leading to our patio and swimming pool.
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I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
08 June 2018
Having visited New Zealand a few years ago, I know that the scenery that South Island offers is fantastic, and while of course you can drive around the island yourself by car or motorhome, for some it is more enjoyable to sit back and enjoy the scenery by coach, boat and train and not worry about the driving. This is the perfect itinerary if this is what you are looking for. On arrival at Queenstown Airport, collect your luggage and make your way outside the airport terminal. Directly outside the terminal, locate the Super Shuttle branded vehicle and transfer to...
04 June 2018
Arriving in Faro after an event-free flight with Jet2 from Stansted, we easily located the desk where our driver was waiting for us to take us to our home for the week – The Anantara Vilamoura. Vilamoura is just 30 minutes from the airport and is centred around the marina with its many restaurants and bars as well as the million-dollar yachts that are moored there. The Anantara is a luxury 5 star hotel, and the service they provide is faultless. It is a fantastic hotel for golfers as it is set right next to the prestigious Victoria golf course....
30 March 2018
I have visited Paris many times, but there is always something new to discover in this beautiful city. Celebrating a special birthday, we headed off via St Pancras on the Eurostar, treating ourselves to Leisure Premiere which means wider seats and extra legroom as well as a complimentary meal on board. On this visit I wanted to stay in the Montmartre area, choosing the Timhotel Montmartre which is a small 3-star property in the centre, giving easy access to a huge choice of restaurants, bars and cafes within a few minutes’ walk. We were blessed with sun on our...
13 November 2017
Not knowing quite what to expect, our driver picked us up from our Riad in Marrakesh and drove out of the city towards the mountains. The Scarabeo Camp if just over half an hour from the city and is nothing like anything I have experienced before. On leaving the main road, we were taken across the rocky desert of Agafay and soon the tents of the campsite came into view set in barren but beautiful surroundings with the Atlas Mountains in the distance. We were greeted on arrival and offered mint tea and delicious traditional cakes, in the central area of...
13 November 2017
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08 September 2017
Being a complete novice on cruising, something that a growing number of people now enjoy, I decided it was time to find out what all the excitement was about. My first tiptoe into the world of cruising was to join the P&O Azura on a mini cruise traveling from Southampton to St Peters Port in Guernsey. After parking the car in a dedicated area conveniently located next to the ship, we went into the lounge area to join a large crowd of passengers who were waiting to board. The ship was full which means a total of 3,100...
23 August 2017
I was recently invited, together with my daughter, to a family day ship visit by Princess Cruises which was docked at Southampton. This was a great opportunity to visit, and find out more about what this ship has to offer. The Caribbean Princess is one of 17 ships in the Princess fleet and was completely renovated in March. It can accommodate a total of 3,140 guests and has a crew of 1,200. Princess travels across Europe on many types of cruises. From fly-cruises from the Mediterranean, or sail straight from Southampton as well as cruises to all other parts of...
14 June 2017
Having been invited by a friend to visit them in Dallas, I took the opportunity over half term to take my daughter for a trip to discover a little bit of Texan life. Dallas is probably best known as the place where John F Kennedy was assassinated in 1963, as well as the setting of the long running TV series, though there is a lot more to this city. It is part of the Dallas-Fort Worth metroplex, which is the largest inland metropolitan area of the United States and is growing rapidly. We stayed in Frisco, a...
18 April 2017
My daughter and I arrived at Tenerife South Airport after an early start from Stansted courtesy of Ryanair. I had booked the shared transfer to the hotel, though would strongly recommend the private transfer which is well worth the extra cost, as the Hard Rock Hotel is the last drop off after stopping at a number of hotels in Playa de las Americas and Costa Adeje. The Hotel could be spotted from a distance with it’s two bright towers. On arrival we were given a welcome drink while we checked in. The entrance is very grand in keeping...
24 November 2016
I first visited South Africa more than 10 years ago, and having been to South Africa Tourism “school” last week, I was reminded of what an amazing destination it is - it really has something for everyone. Full of natural beauty, good weather, adventure and wildlife, oh and not forgetting the food and wine. Eating out in South Africa is incredibly affordable, even now, with the average cost of a meal for two being around £40 and a bottle of wine is less than a pound! My visit started in Cape Town. Taking a cable car up Table Mountain is...
15 July 2016
Having found a kindred spirit who wanted to enjoy an adventurous holiday with our two daughters, both 10 years old, we set off to Athens, home to the hilltop ruins of the Acropolis and Agora which would bring the Ancient Greeks that the girls have been studying at school to life. Our first stop off was at the Melia Hotel, very modern and comfortable and a little away from the main tourist sights, but taxis were cheap and plentiful, so this was not an issue. The hotel has a fabulous roof top pool, so our days in Athens were...
28 June 2016
Our BA flight arrived into Rome Fiumicino airport after a slight delay, to be met by our prearranged transfer. It was well worth the extra cost in order to avoid the chaos of trying to find a taxi. Instead, we were greeted by our driver who led us to his extremely comfortable and spacious people carrier – perfect for a small group or family. The journey took around half an hour, and we were then at our hotel, the Sofitel Villa Borghese located very centrally within 10 minutes of the Spanish steps, the Via Veneto and the beautiful Borghese Gardens....
08 June 2016
My journey started at Manningtree station by catching the first train to London Liverpool Street, and connecting to London St Pancras to take the Eurostar to Paris. After enjoying a leisurely breakfast and catching up with the Sunday papers onboard the train, we were soon arriving in Paris. The connection between Gare du Nord and Gare de Lyon was a short (if hot) trip on the RER. It took a little while to orientate myself at Gare de Lyon, so I was glad that I had plenty of time before boarding my train to Barcelona. I...
07 June 2016
We arrived at London Victoria Station amongst the commuter throng, in plenty of time to check in our bags at the Orient Express desk next to Platform 2. We were allocated Cygnus, one of eleven carriages, each with its own unique history. Cygnus entered service in 1951 as part of the new Golden Arrow, which was refurbished for the Festival of Britain. The brunch was delicious – lovely scrambled egg and very tasty smoked salmon served by Arthur, who looked after us for the whole journey to Folkestone. On arrival at Folkestone, we were transferred to a luxury coach, which...