Why book with me

Sharon Court on 01 November 2019
Why Use a Travel Counsellors? Why book your travel arrangements with me?

In the last 25 plus years that I have been in the travel industry the way we research and book our travel has changed massively. Gone are the days of using guidebooks from the library to research your trip and solely having a travel agency to book your flights and accommodation – there are now a huge number of booking websites, travel apps and travel companies which you can book your arrangements through – unfortunately not all are legitimate and not all will take the stress out of booking travel arrangements.

So why entrust your travel plans with me, a Travel Counsellor?

1. I’M A PROFESSIONAL There are lots of things we could probably attempt ourselves, but (from experience!) a professional will certainly do the job better. I have been in the travel industry for 26 years in various roles at a high street travel agency and for the last 7 years running my own business as a Travel Counsellors, this and the ongoing training I take part in has given me a heap of knowledge, experience and contacts.

2. I ADD THE HUMAN ELEMENT Each client is completely unique, an online search engines can’t tell this or care about them/you! They are a computer after all. I listen, get to know you and suggest some options for your holiday. Together we define what you want from your trip and end up with a holiday that’s perfect for you. I’m your contact from your initial enquiry until the time you get home – no web contact page, call centres, aftersales departments, just me. I really do care about your booking and ensuring everything is perfect. Happy customers recommend me to their friends and referrals are what my business is based on.

3. I SAVE YOU TIME Your time is valuable. There was a report that said holiday research takes the average person an equivalent of 4 working days! I’ll do the research for you or build on yours – sometimes it will take me a few days to narrow down the options for you or to find the perfect holiday but I’m using your brief on what makes a holiday great and ensuring what I offer you ticks the boxes. Again, that human element comes into play!

4. I HAVE THE RESOURCES At Travel Counsellors we have one of the best reservation systems I have ever seen in the industry. I can view live availability for all components of a trip – flights, transfers, car hire, accommodation, cruises, excursions – everything! We also have partners in many countries to assist us with more complex itineraries and tour operators that we use for more niche products. Every supplier we use shares our values of fabulous customer service and have completed our stringent health and safety and financial checks.

5. MYTC APP If you don’t have this on your phone or tablet – download it now! This is the most amazing app – you can view quotes, make payments, view your booking documentation and it will give you live updates on your flights and not forgetting the “holiday count down.” Nothing not to love!

6. I ADD VALUE I’ll always add value to your travel plans - we call it the TC Experience! That little bit of Travel Counsellors magic. The aim is to make every client know how valued and appreciated they are and add some special touches to every trip you take.

7. 100% FINANCIAL PROTECTION Travel Counsellors offer the highest level of protection you could wish for because it’s fully independent. Set up in 2004, it sits alongside our ATOL cover and financially protects every part of every trip, whether it be the whole holiday, a flight, hotel stay, car hire or even airport parking. It’s completely robust meaning no matter what happens, your money is safe.

8. ROUND THE CLOCK SUPPORT Things happen – that’s just the nature of travel! At Travel Counsellors we have a 24/7 Duty office staffed by an incredible team who have a constant eye on what’s going on in the world and at the touch of a button can work out which of our clients may be affected, allowing me to check in with you and make sure you’re OK. If you have an issue and you can’t get hold of me personally, the Duty Office are always on hand to take the call and between us we’ll sort it out – whether the problem is getting there, getting home or anything in between!

This is just a few of the benefits of booking with me, I look forward to helping you with your next trip.