Don’t want to waste time queuing in a travel agency? Want to deal with the same advisor time after time? Spent hours surfing the net and yet still not able to find what you’re looking for? Not sure where you want to go?
Wish you had your own personal travel advisor?
Well congratulations, you have just found that! Let me introduce myself.
My name is Nikki Pennington and I am a Travel Counsellor based in Failsworth, Manchester. I have worked in the travel industry for over 25 years. I joined Travel Counsellors in 2006 and before that I was manager of an independent travel agency.
I made the decision to join Travel Counsellors because I wanted to concentrate on giving my customers the highest possible levels of personal service and independent travel advice. Travel Counsellors is one of the largest independent travel agencies in the UK.
As your own professional Travel Counsellor I can use our award winning technology and my personal expertise to quickly search through hundreds of different flight, accommodation and transfer alternatives to tailor make exactly the right holiday to suit your needs, with the knowledge that your money is 100% financially protected.
I can help you arrange any part of your travel arrangements including flights, accommodation, transfers, car hire and holiday insurance - so whether you just need a flight only, a last minute holiday or a round the world trip I can help. What’s more our technology enables me to work from home which means that you can contact me at times when most other travel agents are unavailable, including evenings and weekends.
With regards to myself, I love holidays in the UK and Abroad, with my husband Scott and children; Gracie, 15 and Bailey, 13. I'm a regular visitor to Malta being half Maltese, and have also travelled to the Spanish mainland, Balearics and Canaries, Greece, Turkey, Cyprus, Egypt, Disneyland Paris, Lapland and further afield to Walt Disney World Florida, Las Vegas, Austin, Abu Dhabi, Dubai, Thailand, Mauritius, the Caribbean and the Maldives, and I've also been on cruising and skiing holidays.
If you would like to be added to my mailing list to receive special offers (some of which are exclusive to Travel Counsellors) simply send me an email with offers in the subject field.
So next time you are looking for your perfect holiday, please call me or email your enquiry.
I look forward to hearing from you soon.
Contact Me
Whatever your holiday needs I'm here to help you, so simply give me a
call or send me an email with your contact details on and I can get
things started for you:
All the latest news, holiday inspirations and offers straight to your inbox
My customer stories
Sent by Tricia Jones
Oldham 30/12/2019
10/10 Because we know you always look after us and we don't need to worry about anything at all. We tell you what we want, you listen and give us what we ask for. You're brilliant and thank you for everything Trish and Allan x
Sent by Faye Devine
Manchester 22/11/2019
10/10 I always receive fantastic service with Nikki from booking, to the end of my holiday, if I need it. I never use anybody else, and always recommend her to my friends and family!
Sent by Peter Gregory
Rossendale 20/10/2019
Nikki was recommended to us from our daughter. We were very happy with the service provided. Nikki is very informative, knowledgeable and, most importantly, patient. We came to Nikki because we were told that we would get the best service and best value for money, we were not disappointed.
Sent by Iain Jeffery
Ashton-Under-Lyne 02/10/2019
10/10 Swooped in and grabbed us a great holiday at the last minute when TUI had let us down with an unfinished hotel and only 3 weeks to go.
Sent by Jayne Baldwin
Doncaster 02/10/2019
10/10 A very efficient, friendly and totally reliable service with no hassle!!
Sent by Alan Smith
Manchester 02/10/2019
Very friendly service with lots of choices and accompanying information.
Sent by Kerry Bowker
Oldham 02/10/2019
10/10 Absolute dream to book a holiday with Nikki, no stress at all especially for a party of 7! Have booked before with her and will definitely be doing so in the future!
Sent by Andre Camenzuli
Hertfordshire 02/10/2019
Nikki, moved very fast to secure our family holiday and got a great rate for the holiday. Better still she was able to accommodate our request for private transfers with car seats. Her relationship with the Hotel was a key reason for booking, as we had a specific request on the room location, due to young children.
Sent by Kim Cockerill
Scunthorpe 02/10/2019
10/10 We already have recommended her to many friends and family!
Sent by Gina Garrad
Chesterfield 02/10/2019
10/10 Nikki always delivers the goods. We cannot fault her in anyway. Excellent!
Sent by Louis Bailey
Southport 02/10/2019
10/10 Very helpful service
Sent by Hayley Ginley
York 01/04/2019
10/10 Nothing is too much trouble with my several requests
Sent by Paul Bury
Accrington 29/03/2019
10/10 Nikki is always there to sort our hols out. We have booked with Nikki for 13 years now, and never had a problem. Nothing is too much trouble - always A1! Thanks Paul & Bernie
Sent by Mariah Bickerstaffe
Bolton 29/03/2019
10/10 Booking a holiday has never been so easy! Nikki took away the stress of looking through numerous websites for holiday and visiting a number of travel agents. She knows her stuff and knew which holidays would suit us best! Stress free holiday booking! Thank you
Sent by Trish Jones
Oldham 29/03/2019
10/10 You can just relax it's all taken care of for you. BRILLIANT THANKS!
Sent by Jessica XXXXX
Manchester 29/03/2019
10/10 Nikki has been absolutely amazing planning my partners surprise 30th birthday holiday. She is contactable at all times of the day. So at night when you sit back and think of things to ask, she is always on the other end the of phone to answer them! I would 100% recommend to everyone. Every single aspect of your trip is covered. she has thought of things I wouldn’t of and also given me useful information on where I am going. I can not wait for our trip in November. Thank you so so much Nikki xx
Sent by Rachel Burney
Oldham 29/03/2019
10/10 Always highly recommend Nikki for her work. Nikki has been so helpful for me and my husband as we have been stuck on where to book etc but Nikki was there to give a help in hand. Booking a holiday can be stressful but since using Nikki it’s been so much better and easier. I think it’s so lovely that she was always there to help no matter what time it was. Fantastic service once again, Thank you Rachel and Michael Burney x
Sent by Gina Garrad
Chesterfield 29/03/2019
10/10 Nikki has always delivered a excellent and professional service with a great deal of natural understanding of our needs. Nikki is known by the family and will always be our first port of call. When my father in law died a couple of years ago she worked her magic to get my husband home to be with his mother. Excellent Excellent!
Sent by Garry Baldwin
Oldham 29/03/2019
10/10 Gives good customer service
Sent by Carl Atkins
Oldham 29/03/2019
10/10 Very helpful booking my holiday would definitely use again
Sent by Maureen Bailey
Southport 29/03/2019
10/10 Nikki is always helpful and efficient
Sent by Kenneth Richards
Oldham 29/11/2018
10/10 Always comes up with the goods, and as I don't have access to printing, she sends me everything printed off and highlighted. Great service.
Sent by Judith Williams
Solihull 29/11/2018
10/10 Whilst in Peru, when our suitcase didn't arrive for 12 days, and when I was in hospital for 6 days, Nikki was always on the other end of the phone offering support and practical help and advice. It made all the difference as we don't speak Spanish.
Sent by Helen McLoughlin
Bolton 29/11/2018
10/10 She is outstanding, Nikki is very helpful and we are always happy with the outcome of our holiday. Thanks very much Nikki.
Sent by Ryan Cheetham
Manchester 29/11/2018
10/10 Nikki was prompt, precise and professional in the service she delivered. She brought me the best deal to meet my requirements - Thank you Nikki
Sent by Hilary Shepley
Shropshire 29/11/2018
10/10 Nikki is always so helpful and understanding. We have asked loads of questions and she realises it’s so important to get your holiday right for you, especially when there is considerable expense involved. We have really felt in safe, knowledgeable hands. Thank you for everything Nikki
Sent by Ronald Wilkinson
Cheadle 29/11/2018
10/10 Excellent service.
Sent by Peter Parnham
Manchester 29/11/2018
10/10 Always available and a pleasure to know, she does a great job.
Sent by Gina Garrad
Chesterfield 29/11/2018
10/10 I have found Nikki to be extremely professional and excellent at her job. She has always helped in a emergency, and also shown great compassion and sensitivity. Excellent!
Sent by David Johnson
Ashton-Under-Lyne 29/11/2018
10/10 We found her very helpful and efficient.
Sent by Karen Rogerson
Bury 29/11/2018
10/10 Excellent customer service.
Sent by Jamie King
Manchester 29/11/2018
10/10 Nikki was fantastic. She met our needs with our holiday and has been very responsive when we've contacted her for anything.
Sent by Roy Tindall
Lytham St. Annes 29/11/2018
Definitely 10/10 very good and reliable service. Pleasure doing business with you.
Sent by Philip Perry
Glossop 29/11/2018
10/10 We have used Nikki since she first started with Travel Counsellors and have never been disappointed with her service. Her knowledge and advice are excellent and we wouldn’t want to go anywhere else.
Sent by Brian Lucas
Buckingham 29/11/2018
10/10 Having used Nikki a few times now and she has just booked our holiday in 2019. The way she kept us informed while being in Tenerife during the Monarch airline crash in 2017 was brilliant thanks again Nikki.
Sent by Claire McGill
East Sussex 29/11/2018
10/10 Nikki has been amazing through this process, her recommendations were spot on and we will definitely use her again for our next trip.
Sent by Peter Parrish
Selby 29/11/2018
10/10 Hassle free. Various options with prices clearly understood and tailored to your requirements.
Sent by Claire Murray
Northwich 29/11/2018
10/10 Booking our holiday through Nikki was really easy, she was so patient and knowledgeable which helps loads. Will definitely book through her again and I’ve already recommended to my friends.
Sent by David Parkinson
Hyde 29/11/2018
10/10 The service I have had from Nikki so far is exactly the sort of personal service I hoped for when I contacted her.
Sent by Fedelma Bowen
Dukinfield 29/11/2018
10/10 Nikki always goes the extra mile to offer a great service.
Sent by Louis Bailey
Southport 29/11/2018
10/10 Nikki is always helpful and efficient. Very informative too, and would always recommend her service.
Sent by Shawn Hassack
Sheffield 29/11/2018
10/10 Always great service.
Sent by Nickayla Robertson
Bedfordshire 10/07/2018
10/10 This will be the second time we have used Nikki to help us with an amazing holiday of a lifetime, and we couldn't think of anyone better.
Sent by Vicky Hilton
Manchester 26/06/2018
10/10 Superb, fast and helpful as usual. We only go to Nikki to book our family holidays. Thanks again!
Sent by Rachel Burney
Oldham 26/06/2018
Brilliant!! Nikki is so efficient and very friendly. We booked our minimoon through Nikki and it's safe to say we will be using her all the time now. Any questions we had She was always happy to help no matter what time (even during beauty treatments thank you) Highly recommend
Sent by Katie Camenzuli
Hertfordshire 26/06/2018
Huge thanks Nikki for arranging another fantastic holiday for our family. We have returned from a terrific 2 weeks away and you found a perfect resort and hotel for our needs. Huge thanks for your welcome note on our arrival too, that was a lovely touch. I would highly recommend Nikki, great knowledge, organisation and super friendly. Fantastic service from you every time!
Sent by Claire Riley
Oldham 17/05/2018
10/10 Nikki works tirelessly to provide the best options for her customers , she works all hours and will go to lengths to ensure your holiday is perfect. Nikki is our first choice every time!
Sent by Faye Devine
Manchester 17/05/2018
10/10 Nikki was really helpful and informative. I would definitely use Nikki again to book a holiday.
Sent by Tanya Farrugia
Oldham 17/05/2018
10/10 Nikki has booked our holidays for a number of years now. She is totally fabulous and we wouldn't go anywhere else.
Sent by Mario Grima
Oldham 17/05/2018
10/10 Keep up the excellent work.
Sent by Leanne Roberts
Chelmsford 17/05/2018
Nikki made everything so easy. I was struggling to find a holiday myself to fit my criteria and she found several for me to choose from. I wouldn’t hesitate to use her again or recommend her to friends.
Sent by Judith Williams
Solihull 17/05/2018
10/10 Nikki was courteous, readily available and interested in our holiday.
Sent by Andre Camenzuli
Bishop's Stortford 17/05/2018
Nikki was brilliant again, in ensuring we got the best deal for the package we were looking for. She was great in communicating the hotel features and flight details. Was quick to sort out after the intial booking we wanted booked out while we were sorting out our choices.
Sent by Justine Harrison
Stalybridge 17/05/2018
10/10 Very helpful in finding a holiday, this is our third time booking with Nikki.
Sent by John Askew
Manchester 17/05/2018
10/10 Excellent customer service with great knowledge to go with it. Would highly recommend Nikki to anyone I know.
Sent by Phil Perry
Glossop 17/05/2018
10/10 I’ve been using Nikki for over 10 years and she has always given me the same high standard of service.
Sent by Vinesh Mistry
Manchester 13/02/2018
10/10. Nikki takes the ‘worrying’ out of holidays! She organised everything and is always happy to help. Highly recommended.
Sent by Paul Byrne
Manchester 05/02/2018
10/10 Nikki is always helpful and goes the extra mile to help me when I’m looking at booking a holiday with her. This is why I’m a repeat customer.
Sent by Leanne Jackson
Manchester 05/02/2018
10/10 No stress for me.... very helpful.... would recommend to everyone.
Sent by Emelye Wood
Selby 10/01/2018
10/10 Great service and very patient with my picky requirements.
Sent by David Lawrence
Selby 09/01/2018
10/10. Very helpful, despite me changing my search parameters Nikki kept coming back with options until we had a solution. Will use again and recommend.
Sent by Shane Fallon
Oldham 07/01/2018
I just wanted to say a big thank you for everything you did booking the Lapland holiday for my family. We had a great time, everyone loved every minute of it. The kids loved the goodie bags you gave them, and thanks for dropping off the tickets. The trip made our Xmas, but you helped everything go so smoothly. Have a great 2018 and we will be in touch when booking our next holiday.
Sent by Alan Hatton
Manchester 08/11/2017
I had a holiday cancelled due to the Monarch collapse and contacted Nikki not knowing quite what I wanted and was looking for advice. I found her very relaxed and easy to deal with. She very quickly gave me some options offering a full package with airport transfers. I had a rethink and changed the dates but this was not a problem to Nikki who came back with another package which i was very happy with and booked. I will certainly try Nikki again and recommend to others. Thanks again for a great service!
Sent by Colin Tector
Bury 25/10/2017
10/10
We would always recommend Nikki, in fact we have done!!! She is always pleasant, thorough, professional and a really nice person to deal with. This year we experienced the very best of Nikki when our home flight from Madeira was cancelled by EasyJet. Although it was 9 o'clock in the evening I felt sure that, under the circumstances, Nikki would take my call. Which she did!!! The following morning Nikki spent a lot of time on the phone with me trying to get return flights as soon as we could and accommodation up to the time of the flight. She got us on a flight from Funchal to Lisbon and the on to a flight from Lisbon to Manchester. Nikki dealt with everything taking the stress away from me. When we got home, she even helped me to sort out an Insurance Claim with Saga. I hope that you can now see why I am happy to book holidays with Nikki.
Sent by Fedelma Bowen
Manchester 25/10/2017
Nikki is always very helpful.
Sent by Caroline Stockton
Oldham 13/10/2017
10/10 Nikki offers a great service. I always know I'm in good hands when booking my holiday.
Sent by Rachel Hodkinson
Oldham 08/10/2017
10/10 I would highly recommend Nikki. Very helpful, friendly and professional x
Sent by Miranda Jenkins
Chester 05/10/2017
10/10 Very accommodating when I had to change my flights.
Sent by Ann Holbrook
Manchester 03/10/2017
We would always book our holidays via Nikki. She is so efficient, friendly, knowledgeable. We feel confident that any problems, we can contact her and she will do her best to resolve it.
Sent by Gina Garrad
Chesterfield 12/07/2017
10/10 Nikki has always delivered everything we asked for, and on the last 2 occasions when I had family emergencies she bent over backwards to help.... Brilliant!
Sent by Melanie Jones
Oldham 10/07/2017
10/10 Nikki is fantastic at her job always recommend her to family and friends, booking an holiday just wouldn't be the same without Nikki's input we simply e-mail our 'wish list' and she comes back with a number of suitable holidays. Thanks Nikki
Sent by Sandra Grima
Bradford 07/07/2017
10/10 - friendly honest service.
Sent by Julie Holland
Lytham St. Annes 07/07/2017
10/10 Nikki was a great help sorting out our itinerary which wasn't quite straight forward. I will definitely recommend her to my friends.
Sent by Brian Lucas
Buckingham 30/06/2017
10/10 Friendly, welcoming and will be using Nikki again.
Sent by Adele Herdsman
York 30/06/2017
10/10 Nikki has recently helped to book a holiday to Spain, she has been so helpful and accommodating coming back with different suggestions and I feel like the holiday has been tailored to suit our needs so well. When we chatted she gave me advice and ideas on places to visit and things to do, as she had recently visited the same resort, again so helpful. I would highly recommend your service and its taken the stress away from me in booking the holiday. I'm just so excited to go away now. Thanks, Adele
Sent by Andrew Watts
Preston 21/06/2017
10/10 Nikki always provides a great efficient service!
Sent by John Tindall
Oldham 21/06/2017
10/10 Brilliant service thanks!
Sent by Claire Dixon
Manchester 05/06/2017
10/10 Fab service, I'll be asking you to book all my future holidays xxx
Sent by Gordon Birch
Kent 13/05/2017
We always feel safe booking a holiday with you because we know there will be know nasty surprises and you take care of everything.
Sent by Shane Fallon
Manchester 19/04/2017
10/10 Excellent service, communication and willing to help you in every aspect of the booking.
Sent by Marie Frances Vales
Manchester 27/02/2017
10/10 - I've already recommended Nikki to a friend who also went through her and was also very happy.
Sent by Kerry Bowker
Oldham 20/02/2017
Nikki was fantastic at finding our summer holiday with every last detail required. Friendly and professional. Have complete confidence knowing I don't have to worry about a thing just turn up!
Sent by Fedelma Bowen
Manchester 09/02/2017
Found Nikki very helpful.
Sent by Colin Tector
Manchester 06/02/2017
I have recommended Nikki to several friends and relations and been happy to do so.
Sent by Jamie Bell
Essex 31/01/2017
Always been very helpful, competitive prices and good suggestions of locations and resorts.
Sent by Jody Kelly
Manchester 27/01/2017
Nikki is always polite and very helpful. She always goes out of her way to find you the best deal.
Sent by Chris Bowen
Hyde 26/01/2017
Really helpful service, especially when I kept asking for more quotes on different destinations.
Sent by Paul Byrne
Manchester 05/01/2017
I have booked a number of holidays with Nikki over the past 3 years. She is always friendly and she will always go out of her way to help. I've never been disappointed with anything she's booked for me and my family.
Sent by Angela McCarthy
Manchester 04/01/2017
Nikki is always on hand to answer any last minute questions. Nikki also ensure she understands exactly what I'm looking for so she can provide the best service possible.
Sent by Maureen Bailey
Southport 03/11/2016
Nikki is always very helpful and cheerful. She is very reassuring when you ring with any travel concerns. She took note that one of our party had a special birthday and notified our hotel. A very nice touch.
Sent by Keeley Smethurst
Bolton 29/09/2016
Nikki has booked our holidays for the past few years and has always found us the perfect holidays. Her service is brill and can't recommend her enough. She has been very patient and it was never too much trouble when we change our minds! She always sends us plenty of options to suit our needs. I would advise anyone I know to book with Nikki as I will never book with anyone else.
Sent by Jemma Hall
Oldham 29/09/2016
Nikki helped us with the planning of our honeymoon 18 months prior to going and during that time nothing was too much trouble for her. She was a great help with us in the planning giving us different options and prices leading up to confirming our itinerary which was 3 weeks long with 3 different destinations including 7 flights. Everything was planned perfectly and I can't thank Nikki enough for all her work and being there to answer any questions along the way she has been amazing. We had a couple of issues whilst we was away and it was great having her as a point of contact to help us resolve them it made things much more easier knowing she was there. She also planned my hen party for a party of 15 and again provided an amazing service. Thanks Nikki, can't wait to book next years' holiday now.
Sent by Caroline Stockton
Manchester 29/09/2016
Great service by Nikki. I have been telling my friends and family about the great service we have received and will definitely be using her again.
Sent by Kimberley Barnes
Scunthorpe 29/09/2016
Couldn't be happier with the service we have received from Nikki! From start to finish she has been very knowledgable, efficient and friendly. I recommend her to everyone!
Sent by Nicola Newman
Essex 11/07/2016
Excellent service, patient and professional.
Sent by Karen Wrigley
Oldham 22/06/2016
Thanks so much for all your help, you’ve been great. I’ll definitely be using you again going forward and will recommend your service to friends….you made it so easy!
Thanks again!
Sent by Robin Jago
Manchester 07/06/2016
Nikki has recently found me an amazing deal on a holiday for me, my mum and son to Menorca. She was so helpful, efficient and caring and I have already told all my close friends and family to go to Nikki for their holidays. 10 out of 10 service sooo sooo happy, I will never go to anyone else again x
Sent by Patricia Jones
Oldham 14/04/2016
I have and will continue to give anyone Nikki's number. You are just brillant THANK YOU!
Sent by Gina Garrad
Chesterfield 14/04/2016
Nikki is very available and approachable. She was extremely tolerant of our whims wishlist divergings and finally guided us to make the right choice for us. She is excellent at her job.
Sent by Jo Gemmell
Manchester 04/03/2016
Nikki has been more than helpful!! We've had lots of questions and changed out minds a few times! Nikki had lots of alternative destinations for us and knew her stuff!! Thank you xx
Sent by Alan Andrew
Manchester 04/03/2016
Nikki puts you at ease and is informative and helpful, nothing is too much trouble.
Sent by Yvonne French
MERTHYR TYDFIL 04/03/2016
Nikki was extremely helpful and very patient. Booking my holiday this way was quick and easy.
Sent by Karen Wrigley
Oldham 25/01/2016
Nikki was great at sorting out a really complicated booking for me, which I could have done myself but it would have taken up a lot of my time which I just didn't have! Such peace of mind knowing that someone else is doing it for you!
Sent by Kimberley Barnes
Scunthorpe 22/01/2016
Nikki is fantastic! Very knowledgable helpful and friendly 5*
Sent by Paul Byrne
Manchester 18/11/2015
Nikki was fantastic and found me the perfect place for my surprise honeymoon for me and my wife. The location was great and the hotel was fantastic! It was a last minute booking, she was very hopeful and got it booked for me within days of first making contact with her. Thanks for all your help Nikki and I will be returning to you next year for my holiday booking.
Sent by Karen Hamer
Shropshire 10/11/2015
Great service and no haste and take away all the worry.
Sent by Jeanette Crawley
Rotherham 22/10/2015
Nikki was brilliant coming up with options for city breaks in different countries. We have limited airports that we can use and she has found some great options.
Sent by Charlotte Horrocks
Oldham 19/10/2015
Brilliant service. Goes out of her way to help to ensure your experience and travel is perfect.
Sent by Gareth Weston
Oldham 19/10/2015
Nikki is fantastic. I have booked holidays through Nikki for at least the past 5 years. As well as little add-on's to some holidays. She always gives great service and is always ready and willing to help if there are any problems. If I could give Nikki a higher score I wouldn't hesitate. She is a credit to Travel Counsellors.
Sent by Lindsey Caldecott
Oldham 19/10/2015
I will continue to use Nikki at Travel Counsellor's as she always finds the perfect holiday for us! She has been most helpful and always finds us the best deals.
Sent by Keeley Smethurst
Bolton 18/10/2015
I have twice booked a holiday with Nikki and neither time has she failed to deliver. Excellent choice of venues to choose from, always keeping us up to date and us hardly having to do anything. She is a pleasure to work with and I would definitely recommend her to anyone!
Sent by D Newberry
Manchester 03/09/2015
We have used Nikki for all our overseas traveling. She has made our holidays amazing and I have recommended her to all my friends and family. We have recently started using Nikki for all our overseas trips at the organisation I work for as well.
Sent by A Holbrook
Manchester 28/08/2015
Will always use Travel Counsellor Nikki, she takes all the stress out of booking a holiday. Lovely lady to deal with and could not be more helpful.
Sent by A Camenzuli
Hertfordshire 28/08/2015
Nikki is very friendly and hard working. She was able to help over the weekend with a late booking.
Sent by P Parnham
Manchester 28/08/2015
Service was great, response time was excellent!
Sent by D Kelly
Manchester 28/08/2015
This girl is amazing!!! From helping me arrange a wedding in Cyprus with 80 guests or a group stag do in Vegas, or even a quick get away with the wife to Spain. Nothing is to big or small..... She is the best!!!
Sent by P Perry
Glossop 28/08/2015
Nikki is superb, what else can I say?
Sent by A McCarthy
Manchester 28/08/2015
Nikki is very Customer focused and I felt she went the extra mile to find what I wanted. Thanks and will have no hesitation in booking through Nikki for our next holiday.
Sent by Claire Breen
Oldham 29/07/2015
Nikki is always my first port of call when I want to book a holiday!! Apart from researching endless options to ensure I have the best time possible, she is always personable, friendly, flexible and professional!! I will continue to use Nikki for all my holidays as her research, kindness and professionalism are second to none!! Thanks Nikki
Sent by Mel Jones
Oldham 10/06/2015
Nikki is fantastic you explain what you would like from your holiday and she gives you a number of options to choose from, she is available to answer any questions and nothing is too much trouble.
This quality service is not just to gain custom Nikki keeps in contact with you and ensures everything is place, she also keeps you updated with any offers etc.
Sent by S Clare
Bolton 08/06/2015
Excellent service received from Nikki, very professional and efficient. I work with the public myself and I've already recommended and passed her number onto customers.
Sent by J Crawley
Rotherham 08/06/2015
Our mini break could not have gone better. The hotel was really lovely, very clean and modern. The hotel was in the centre, so we were very near to all the amenities. The rooms were ready when we arrived, so no waiting. Poznan itself was beautiful. It wasn't that commercial which we liked as we got to see the real Poland.
All in all you found our ideal holiday and took all the strain off us, so we could just enjoy! I will definitely be calling on your excellence service again. Thanks once again.
Sent by P Todd
Newton Stewart 08/06/2015
Just to let you know we had an amazing time in New Zealand! All our flights went as scheduled and the whole experience was magic - THANK YOU! I don't think it will ever be possible, but I'd like to fly business class next time!!! (the only thing which would have made it better)
Sent by S Scholes
Oldham 08/06/2015
Easily contacted, fast reliable service. Nikki has been very helpful in booking this holiday and I will certainly use her again. Thank you.
Sent by J Kelly
Manchester 08/06/2015
Nikki has a been a brilliant Travel Counsellor. She always finds the best deals for me and my family and no matter what time it is she is always there and gives a 110%. I would definitely recommend her to my friends.
Sent by M Bailey
Southport 08/06/2015
We are back from another brilliant holiday. Thank you for your help once again. The car park was ok as well. Much busier than Jet 3plus. No problem for us at all. Looking forward to our next holiday now. We are so lucky. Hope you are all well. Speak soon. xxx
Sent by J Harrison
Stalybridge 08/06/2015
Really happpy with the friendly helpful service I have received, it has taken all the stress away of finding a holiday. I would definitely recommend your service, 10 out of 10 and will be using again next year.
Sent by J Frater
Manchester 08/06/2015
What a lovely touch the document case was with everything inside. Mum and dad were really impressed with it as was I. Mum had thought she had discovered our secret about the excursion trips but she'd just read about the room with the nice view ha.
Thank you so much for everything that you've done for us regarding this though Nikki, you're going to make their trip very special and we'll definitely be using you again and recommending you!
Sent by P Jones
Oldham 08/06/2015
We had booked just flights and were going away with another couple who were doing the hotel for us all but they pulled out, what a nightmare!
We contacted Nikki what a gem she got us all sorted and now I am really looking forward to my holiday. From now on we are only going to use Nikki, as soon as you speak to her you feel at ease.
Sent by H Shepley
Shropshire 08/06/2015
Nikki is a real treasure, always on the end of the phone or email. She totally understands the fact that when you are spending a lot of money on a special holiday you will have lots of questions and queries. Nikki always answers these is a friendly and helpful way.
Sent by B Lucas
Buckingham 08/06/2015
We have always found Nikki to be patient, reliable and very professional and we will continue to use her services and would and have recommended her to friends and family.
Sent by P Dimelow
Oldham 08/06/2015
Having just returned back from our trip you arranged for us we wanted to thank you so much for finding us the holiday. We have had an amazing time and the accommodation was good, the full board was good and saved us so much money. The children had a ball 5 days in the parks, it was truly magical!
Sent by N Wighton
Hertford 08/06/2015
Just thought I would drop you a line to thank you for the wonderful holiday in Italy. The hotel was lovely and Lucca has special memories. A beautiful place.
Thank you very much for your help and I am sure I will be in touch soon to plan next years adventure!
Sent by J Wood
Wiltshire 08/06/2015
We always book with Nikki cause of the high level of service we get and would recommend Nikki to anyone.
Sent by E Newberry
Manchester 08/06/2015
Friendly, knowledgeable and very helpful service.
Sent by A Holbrook
Manchester 08/06/2015
Nikki has always provided us with excellent service. She goes the extra mile to accomadate our needs, nothing is too much trouble she takes all the hassle away, we will always use Nikki for future holidays.
Sent by C Newton
Manchester 08/06/2015
I am most likely to recommend Nikki to friends and family she has been so helpful and quick to respond.
She has taken all the hassle out of booking what could have been a difficult trip as i am taking away my disabled mother. I owe a lot of thanks to Nikki.
Sent by J Robinson
Manchester 08/06/2015
Nikki was fantastic, and made booking our flights an absolute breeze!
Sent by G Weston
Oldham 08/06/2015
Nikki goes above and beyond to help and make sure you get the exact holiday required for a good price. Nothing is too much trouble for her. No matter what time of day, if you need her, she'll help. Nikki is a credit to Travel Counsellors. I have booked with Nikki now for at least 4 years and I wouldn't even think about booking with anyone else.
Sent by K Power
Manchester 08/06/2015
I will most definitely use your services should Sue and I return to Australia, I have informed colleagues and friends how faultlessly the whole holiday went.
The only regrets are we should have spent more time in Cairns, I do not think a week would do the place justice and the 3 days we chose were not long enough.
Trinity Beach Apartments are a fantastic base the staff on site could not have been more helpful.
Hindsight is a fantastic tool and next time we will certainly be ready for what the place has to offer.
Sent by P Vales
Manchester 08/06/2015
Great service. Personalised. Just what the doctor ordered!
Sent by M Fawcett
Preston 08/06/2015
Thank you for all the arrangements which went like clockwork. It was all exactly as we wanted... but the weather could have been better... but that was outside your control!
Thank you for all the trouble you went to to arrange everything. I shall certainly contact you again if the occasion arises and will recommend you to my friends.
Thank you, Nikki
Sent by G Crowley
Stockport 08/06/2015
Nikki is our first port of call for all holiday requirements. She is efficient and extremely helpful giving us complete faith in her service.
Sent by L Caldecott
Oldham 08/06/2015
I would definitely recommend Nikki as she took on board exactly what myself and my family wanted and found the perfect place within a short period of time. It's perfect and we are very grateful we would definitely recommend and use this service in the future.
Sent by A Holbrook
Manchester 08/06/2015
Hi Nikki
Cannot fault your service as you know, would not book with anyone else, will be contacting you soon re future trip.
Ann
xx
Sent by Janine Robinson
Manchester 22/07/2014
I would just like to express how fantastic Nikki was throughout the whole process of booking flights for a family of four to Australia to the build up to the flight itself. We encountered unforeseen family circumstances with just 2 weeks to fly, and Nikki was amazing in trying to help us to resolve the issues. Suffice to say I will book any future holidays with Nikki, it makes it all so painless! Thank-you!
Sent by Peter Phillips
Bournemouth 20/10/2011
I told Nikki what was required for our holiday itinerary and she came back very quickly with an excellent package at a very reasonable cost. Everything was spot on and her help was greatly appreciated. We will use her services again soon.
Sent by Yvonne Secker
Southport. 19/10/2011
I have used Nikki's services for a number of years now, and have been very pleased with the service I have received from her. Not only is she very professional, she is always willing to go that extra mile to make sure that you get exactly what you need, nothing is too much trouble. Nikki always tries to get you the best deal around even if its only flights and insurance. I intend to use Nikki for as long as she is in the business, in fact my family also use Nikki. Well done, and keep up the good work.
Sent by Gillian Buckley
Rochdale 19/10/2011
Having known Nikki for years, and her arranging holidays for us, nothing is too much trouble. We always receive a fantastic service, and in a word she is "fantastic". Thank you Nikki for fabulous service!
Sent by John and Kathleen Matson
South Shields 18/10/2011
Nikki has been our travel agent for several years now and she has proven to be not only a great travel agent, but what we now consider to be a friend. She is a dedicated person with excellent customer care skills going way past the call of duty in her job. One holiday we had booked with her to Hawaii, was interrupted by a British Airways cancelled flight. The time difference was 10 hours and Nikki waited up as late as possible to phone us so that she did not interrupt our sleep. She is a diamond of a girl, with first class customer care skills.
Sent by Allan Cadman
Shaw, Oldham 18/10/2011
We have just returned from our holiday, the fourth or fifth time we have booked through Nikki. Nikki takes all the hassle out of booking a holiday, from the initial call to return. All the niggly issues are dealt with in a pleasant and professional manner. It also saves on trawling through all those websites and endless pop up ad's. Prices are competetive too. Nikki has a broad knowledge of destinations and is happy to help with any queries. Thanks Nikki, I wouldn't hesitate to book through you again.
Sent by Mark Seaton
London 18/10/2011
We have been using Nikki to book our holidays for about the last 7 - 8 years. On average we have 2 to 3 holidays a year. Nikki has always been very professional, and more to the point gave us great value for money. One of the holidays we go on to the same hotel every year and Nikki has never been beaten on price by anyone else including internet companies. We have also had a couple of occasions where, due to family problems we have had to come home early and have been speaking with Nikki going through flights at midnight. She seems very dedicated to customer satisfaction and even if she was a little bit more expensive I would pay it for the customer service she gives. The other good thing is you just give her the itinerary you think you want and off she goes and comes back with the prices and suggestions if applicable.
Sent by Louis Bailey
Southport 18/10/2011
Nikki was very professional and extremely helpful. We will definitely book through her again.
Sent by Louise Isherwood
Glossop 13/07/2011
We have booked yet again with Nikki for a 2 week trip to Florida and yet again she did not fail us, Nikki planned the entire holiday for us, we simply provided the dates and she did the rest.
The flight was great, the villa was amazing, it was huge and well worth the money! The kids had their own rooms which they loved. This was a real treat.
I have booked with Nikki a number of times now and every time she finds us the best holiday we could want.
I would highly recommend using Nikki and I won’t take my business anywhere else.
Thanks Nikki
Sent by P Brennan
Birmingham 19/10/2010
First and foremost our honeymoon was perfect. We started off with an idea of what we wanted to do, Nikki quickly came back to us offering us ideas for our cruise and our Italy tour. She was helpful above and went beyond the call of duty; she took away all the stress of organising the trip and was always available for advice and friendly consulation. We would 100% reccomend Nikki to our friends.
Sent by Philip Perry
Glossop 22/06/2009
In the past I have always used travel agents on the high street, assuming this to be the norm. I met Nikki Pennington in 2006 and have never used one since. Not only did Nikki find us exactly what we were looking for, but found it at a cheaper cost. I had to do the chasing with most agents but Nikki's personal service takes away the stress and allows us to concentrate on what really matters.
