I love my job. Why? How many people can say that they sell dreams? That they sell the world?
Being an independent travel advisor franchisee, but working with a multi award winning global company, I provide a unique travel service, using award-winning technology to tailor make travel plans, both leisure and corporate. From UK breaks to around-the-world personalised itineraries, from honeymoons, weddings and package holidays, to school, skiing and golfing trips: I book them all. All tailor made to suit your exact requirements.
I have an extensive knowledge of the travel industry but specialise in both personalised itineraries, as well as accessible travel. I am a firm believer that everybody, irrespective of ability/disability, should have equal access to the joys of travel. I am also a nominated South Africa and Vancouver Specialist.
But how am I different? Unlike many high street travel agents, I am completely independent and have links to 1000s of airlines, cruise lines and hotels globally, all at the click of a button. Because we have hundreds of directly contracted hotels globally, we are therefore very competitive.
My doors don’t close at 5.30. I am available to talk through your travel plans at times to suit you, whether that be weekends or outside of normal office working hours. No anonymous, uncaring (and expensive) call centres; just me from beginning to end.
I take care of every part of your booking, from all pre-travel documentation, administering your APIs, liaising with the hotels and cruise ships directly, prior to your arrival to ensure everything is in tip-top condition for you. I take care of all medical assistance needs and requests; I hand deliver tickets to your door and a few little extras too. (However, I draw the line at packing your suitcase; and yes, I have been asked that question a few times!)
Most importantly, I am available 24/7 whilst you are away in resort, should any unforeseen eventualities crop up. You will have a direct dial button to me, via our mobile app on your phone.
Tell me again how you book your travel arrangements? Once you’ve experienced Travel Counsellors, you will really wonder why you hadn’t done it sooner. Bon voyage!
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:-
A beautiful and emotional video poem by Poet Tony Walsh, who was a guest at one of our Travel Counsellors conferences.....bewitching!
Testimonial from 2 lovely clients, Jordan and Michelle and the stress-free process when wanting a family holiday which ticks all of the boxes. Thank you both
A lovely testimonial by 2 lovely clients; Rich & Emma...oh to be young again and in love :-) Thank you Rich & Emma x
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
22 April 2019
Never heard of a Hurtigruten Cruise before? That's because they don't do 'cruises'; they do 'voyages', and the most spectacular ones at that! What's the difference? With 'Hurtigruten', the ships are simply the means of getting you to the most wonderful places on earth, mostly inaccessible by other cruise lines. Just when you thought you knew everything there was to know about cruising, or like me, you are one of the many people who 'don't do cruising' , this could well be for you! The ship is your comfortable 'base-camp' at sea. There's no 'formal' entertainment on a Hurtigruten voyage: no on-board...
17 March 2019
Think you know cruise? Think again! A look at the latest ‘cruise trends’ I am one of the many people who previously said: ‘I’ll never do a cruise; too many people; it’s like Butlins at sea’ etc…how wrong was I? I am now a complete convert from being that somebody who would stick her heels in, once coming down on one side of an argument or opinion, to having it completely overturned by experience. I’ve now done 2, so I’m still a work in progress; one river cruise, and one ocean. Apart from the inevitable weight gain (get back to the gym...
04 October 2018
Fancy a short break away not too far from home? Think Northern Ireland! Many people have their own opinions, but have you been and found out for yourself? Just a quick hour's journey from most UK airports, in my case Newcastle, and you're there. Because I wanted to make the most of my three-day break, I decided to hire a car. I stayed in a village called Hillsborough, just south of Lisburn which made everything very easily accessible. I arrived on the Friday afternoon with just enough time for a quick visit to the local village. Day One:...
27 May 2018
OK, so not your glamorous destination of choice....but an amazing experience all the same! Having worked for Air France for many years in the past, and also in Paris for 2 years as a holiday rep with Thomson (TUI) Holidays, Charles de Gaulle airport (CDG) used to be the stuff of nightmares...not any more! For the majority of flyers, we've now moved away from the dreaded 'Camembert' satellite and into the quite futuristic Terminal 2E......then transiting on from either K, L or M... No longer is there a high number of travellers who miss their connections due to the previous...
04 May 2017
Beautiful Cyprus - home of Aphrodite and so much more. Upon landing at Larnaca airport we were duly whisked away to the fabulous Adams Beach resort Hotel in Agia Napa on the East coast of Cyprus. We were met by the very friendly staff and after unpacking were shown around this fabulous 5 star property, right on Nissi Beach. It's a perfect place for families, couples, in fact anybody and everybody as they cater for all. I particularly liked the wedding gazebo and chapel in the hotel grounds, which were both so picturesque and right on the beach front. It has...
09 November 2016
Oh my! If ever there was a spectacle to see, it's this one, and yes we've now seen it eight times! Think Pollenca, Majorca and you will probably think of the better-known (and touristier) port area, totally beautiful in its own right. But venture inland and uphill for about 4km and you find old Pollenca town itself, an amazingly serene working town, typically Mallorcan in character. Its main square, Placa Major is dominated by the magnificent Catholic Church, Esglèsia de Nostra Senyora dels Àngels, and surrounded by plentiful cafes and tapas bars. So far, so good. However, if you go,...
Sent in by K Moore
Bishop Auckland, 22 May 2021
Cathy is the most friendly, professional and down to earth person and made a highly stressful trip to organise so smooth and easy, would highly recommend to anyone looking for a travel counsellor. Thank you!
Sent in by W C
STOCKTON-ON-TEES, 05 April 2021
I apologise for using this space (work forum) to advertise someone's business but I have been so overwhelmed by the service Cathy had provided us in organising our holidays, I feel compelled to share her details with you all. If you are looking for a Covid safe holiday with insurance and someone else to organise it for you with all your travel plans held in one easy yo use app, then I can't recommend her highly enough!
Sent in by Mark Thompson
BISHOP AUCKLAND, 17 January 2021
We’ve received unbelievable support from you on our holidays. Including this last year tenaciously fighting for return of all our deposits! Would never go any where else for holiday / travel bookings and support. Highly recommended!!!!
Sent in by Leanne Devlin
Consett County Durham, 15 April 2020
Cathy is amazing. Goes above and beyond- especially these last few weeks. Always there at the end of the phone , not like other companies were I have been on hold for hours this week. Thank you!
Sent in by Tony Ward
Stockton-on-Tees, 15 April 2020
Cathy is very knowledgeable and is always available to answer any questions or queries in a very pleasant and happy manner. A joy to spend money with.
Sent in by Rich Weatherburn
Durham, 15 April 2020
Cathy is a star! We would never use any other means to book a holiday. Through this awful time where clearly her own business is under pressure, she has continued to put clients first.
Sent in by Bernard Agopian
Bracknell Berks, 09 March 2020
Brilliant customer contact and so prompt to answer any questions or request. I have already ask her for another holiday arrangement !.
Sent in by Kirsty Tyers
Langley Park Durham, 07 March 2020
We seem to be very awkward when it comes to holidays but Cathy is very patient extremely knowledgeable and fantastic. We are looking forward to or second holiday booked by her. Last year was our honeymoon and it was fantastic everything we wished for!
Sent in by Hayley Whittle
Cambridge, 28 February 2020
Excellent service - highly recommended.
Sent in by Ann Irwin
Consett Cunty Durham, 21 February 2020
A fantastic personal service. That is why I use it time and time again.
Sent in by Jacqui Jennings
Bishop Auckland, 06 February 2020
An excellent and thorough service, feel as if we are important clients not just any clients. our questions have been mostly answered
Sent in by John Morland
Bishop Auckland, 02 December 2019
Kathy did an excellent job in organising our holiday, and we would recommend her services to anyone.
Sent in by Neil Davison
Bishop Auckland, 06 November 2019
Cathy has been most helpful in the booking of our special holiday. She has been extremely pleasant and efficient, and has provided a service way above that normally experienced and expected of a travel organiser. We would most certainly use her again and recommend her service to everyone we know. Neil and Marie.
Sent in by Charlotte Davis
Washington, 28 October 2019
Cathy is fantastic. Really knowledgeable and helpful. She has helped us when we changed our destination and nothing was problem. Cathy even welcomed calls on weekends which was great. Thanks xxx
Sent in by Lynn Stockley
Bishop Auckland, 28 October 2019
Cathy is diligent , enthusiastic , very professional & will make your dreams come true - all with a smile
Sent in by Tony Ward
Stockton-on-Tees, 08 October 2019
Cathy always has a very pleasant manner and very easy to correspond with making it easy to spend your money on your holidays. A very knowledgeable person.
Sent in by Kim Carr
West Auckland, 26 September 2019
Absolutely tip top. Would, and do, highly recommend to all my family and friends. Every detail of your holiday is covered in minute detail. All transfers seamless and stress free. Emergency contacts available 24 hours a day. Superb customer service.
Sent in by Leanne Devlin
Consett County Durham , 12 August 2019
Excellent first class service AGAIN!!! . Nothing a problem. Had an amazing holiday and will definitely use Cathy again and recommend her to family and friends.
Sent in by Duncan Gill
Bishop Auckland County Durham, 09 August 2019
We found Cathy an absolute pleasure to deal with. She was very knowledgeable and helpful, giving plenty of sound advice along the way. Her communication was first class as was the promptness of work. All in all she has pulled together the holiday of a lifetime for us
Sent in by Ernie Wild
Byers Green; Spennymoor, 01 August 2019
I would not hesitate to recommended Cathy Chapman of Travel Counsellors. The service I received was first class nothing was too much trouble for her I will certainly recommend Cathy to all my friends.
Sent in by Neil Gair
Solihull West Midlands, 31 July 2019
Fantastic service from Cathy!! X
Sent in by Hayley Whittle
Cambridge, 31 July 2019
Cathy Chapman provides a superb service. She is the first person I think of when planning a trip away - and her advice/organisation never disappoints. I highly recommend Cathy and Travel Counsellors.
Sent in by Janet Robson
Lanchester, 25 July 2019
Totally hassle free and always in contact, a great personal service.
Sent in by Amanda Campbell
Bishop Auckland, 25 July 2019
Excellent service. Cathy could not have been any more helpful. Thanks again!
Sent in by Karen Cain
Hartlepool, 26 June 2019
Cathy is such a lovely lady. Helpful, patient, thorough and professional. Takes all the pain out of booking a holiday
Sent in by Ann Irwin
Consett Durham, 14 May 2019
Fantastic personal service by Cathy
Sent in by Philip Robertson
Lanchester, 07 May 2019
Stunning customer service, Cathy's knowledge and helpfulness is incredible! I will never book another holiday without using her.
Sent in by Andrew Freeman
Seaham, 07 May 2019
Brilliant service from Cathy
Sent in by Avril Leach
Darlington, 23 March 2019
Cathy truly provides a very professional, excellent and personal service. Thank you.
Sent in by Richard Weatherburn
Durham, 11 February 2019
Outstanding personal service
From the pristine white-sand beaches of Thailand’s idyllic islands to the sprawling wide-open roads of the USA; the historic and breathtakingly beautiful architecture of India to the crystal-clear turquoise waters of the Maldives – there’s a world of wonder out there and it’s just waiting to be explored.
Contact me on 01388 548 390