I love my job. Why? How many people can say that they sell dreams? That they sell the world?
Being an independent travel advisor franchisee, but working with a multi award winning global company, I provide a unique travel service, using award-winning technology to tailor make travel plans, both leisure and corporate. From UK breaks to around-the-world personalised itineraries, from honeymoons, weddings and package holidays, to school, skiing and golfing trips: I book them all. All tailor made to suit your exact requirements.
I have an extensive knowledge of the travel industry but specialise in both personalised itineraries, as well as accessible travel. I am a firm believer that everybody, irrespective of ability/disability, should have equal access to the joys of travel. I am also a nominated South Africa and Vancouver Specialist.
But how am I different? Unlike many high street travel agents, I am completely independent and have links to 1000s of airlines, cruise lines and hotels globally, all at the click of a button. Because we have hundreds of directly contracted hotels globally, we are therefore very competitive.
My doors don’t close at 5.30. I am available to talk through your travel plans at times to suit you, whether that be weekends or outside of normal office working hours. No anonymous, uncaring (and expensive) call centres; just me from beginning to end.
I take care of every part of your booking, from all pre-travel documentation, administering your APIs, liaising with the hotels and cruise ships directly, prior to your arrival to ensure everything is in tip-top condition for you. I take care of all medical assistance needs and requests; I hand deliver tickets to your door and a few little extras too. (However, I draw the line at packing your suitcase; and yes, I have been asked that question a few times!)
Most importantly, I am available 24/7 whilst you are away in resort, should any unforeseen eventualities crop up. You will have a direct dial button to me, via our mobile app on your phone.
Tell me again how you book your travel arrangements? Once you’ve experienced Travel Counsellors, you will really wonder why you hadn’t done it sooner. Bon voyage!
My customer stories
Sent by Linda Humble
Northumberland 29/05/2025
Cathy is always most helpful & on this occasion provided us with several alternative hotels to choose from within our stated budget. We have been so busy but felt in need of a break and her help was much appreciated. Cathy is meticulous in her planning & in providing us with details. Nothing is too much trouble & the little personal touches are what make her stand out. it’s nice to know that she is there at the end of the phone or email should we have any questions or should we need to get in contact for any reason during our stay.
Sent by Richard Curry
Bishop Auckland 15/02/2025
Perfection every time. Wont book through anyone else.
Sent by Mark Davis
Washington 12/02/2025
A very easy service, took the stress of everything away, amazing service
Sent by Valerie Fenwick
Durham 24/01/2025
Cathy worked really hard to get me the holiday I wanted with no compromises. Thank you.
Sent by Angela Simpson
Bishop Auckland 24/01/2025
Cathy is so helpful and nothing is a bother, we have already referred friends onto her.
Sent by Nicola Higgins
Durham 23/01/2025
Cathy has been so supportive in helping us book our first family holiday abroad. She has given us a range of options available and answered my many questions. I know I can trust Cathy and she has given us the reassurance we needed to take this next step. Nothing seems to much trouble and she responds to all my messages quickly.
Sent by Phil Cain
Hartlepool 19/01/2025
When travelling in foreign countries the unrivalled support received from Cathy is so comforting.
Sent by Sue Burke
Wolsingham 10/01/2025
Cathy is a brilliant person to give advice on where to travel, and passes on her experience of holidays she has knowledge of.
Sent by Kathy Dowson
BISHOP AUCKLAND 02/01/2025
Excellent service, always there to help you book the holiday u want . I would recommend Cathy always as she knows her job .
Sent by Leanne Devlin
Consett 01/01/2025
Cathy is fantastic. Always answers my queries in minutes - wouldn’t use anyone else x
Sent by David Perriss
Bishop Auckland 01/01/2025
A pleasure to deal with, as always.
Sent by Nicola Gough
Bishop Auckland 01/01/2025
Amazing service
Sent by Maggie Blake
Hampshire 01/01/2025
I have had wonderful service from Cathy and I cannot fault her at all.Will always recommend her to friends and family.
Sent by Rebecca Haines
Stockton on Tees 23/10/2024
Cathy has been so helpful, prompt to reply, thoughtful in her suggestions and I thoroughly recommend her - in fact I have already given her card to one of my friends today!
Sent by Joan Sutherland
Washington Tyne & Wear 23/10/2024
Cathy will do anything to make your holiday the best it can be
Sent by Thomas Young
BISHOP AUCKLAND 23/10/2024
Great service Thank You!
Sent by Peter Gabriele
Bishop Auckland 23/10/2024
Good advice and information to make the choices which suited us the best Thank you very much
Sent by Richard Morley
BISHOP AUCKLAND 23/10/2024
Cathy is amazing, goes above and beyond from the moment she starts looking for the holiday until you are safely back at home after the holiday. If you want to take all of the hassle out of booking a holiday and want to know you are in safe hands whatever happens whilst you're there, give Cathy a call
Sent by Denise Starforth
Consett Durham 23/10/2024
Great service and very accommodating/responsive and accessible. The reassurance for multi-flight support when travelling is immeasurable
Sent by Lee Johnson
Weybridge Surrey 23/10/2024
She’s fantastic
Sent by Kirsty Holman
County Durham 12/03/2024
Cathy is amazing nothing is too much trouble she always finds the perfect holiday never go anywhere else!
Sent by Alan Hughes
Liverpool 29/01/2024
Very friendly and professional in the same breath ??
Sent by Alan Hughes
Liverpool 29/01/2024
Very friendly and professional in the same breath ??
Sent by Becky Haines
Morpeth 27/01/2024
I’d been following Cathy on Instagram for a while and thought I’d reach out for help finding a summer holiday that would fit with two teenagers who both wanted different things from the trip. She has been fabulous - fast, thorough, understanding - and we’ve booked a holiday that we are all counting down the days for!! I will definitely be using Cathy again and wholeheartedly recommend her!
Sent by Amy Wilson
Doha 25/01/2024
I cannot praise the services provided by Cathy highly enough. My family were a difficult bunch to sort out, living in different parts of the globe, changing dates and size of the party half way through her extensive searches. Her knowledge seems vast and her patience even more so. Queries are answered promptly and she seemed to work half way through the night to make things work for us. A real personal service - feels like we have made a friend for future adventures!
Sent by Anthony Graham
Darlington 11/01/2024
After I struggled for a long time to get a group flights booking with various companies (including school travel "experts"), Cathy got us sorted in no time and with no fuss and with a price I was delighted with. Won't go anywhere else in future.
Sent by Sam Dicken
Camebridge 13/11/2023
Cathy is one in a million!! she is always super helpful, always available to help & goes over & beyond to support her clients. This will be my 4th holiday through Cathy now & I know we can relax knowing everything has been taken care of. Thank you for being amazing Cathy!
Sent by Mark Palmer
Darlington, Durham. 07/11/2023
Very easy to contact and from first contact to actual booking was very easy, quick and efficient
Sent by Judith Kilvington
East Riding of Yorkshire 28/10/2023
Excellent speedy personal service
Sent by Charlotte Davis
CONSETT 24/10/2023
Fantastic attention to detail from a lovely bubbly lady. Really trust her advice and support.
Sent by Mandy Campbell
BISHOP AUCKLAND 22/10/2023
Friendly, efficient, over and above service. Thank you Cathy Chapman!!!
Sent by Mel Carson
Bishop Auckland 16/10/2023
Excellent support in a professional, friendly and experienced way - First class treatment !!
Sent by Sarah Roberts
Darlington 14/10/2023
Cathy is brilliant at what she does, and offers a really personal service
Sent by Karen Dixon
BISHOP AUCKLAND 04/10/2023
Very helpful. Very responsive
Sent by Allison Dixon
BISHOP AUCKLAND 29/09/2023
Cathy was very helpful, constant commutation and got us a holiday
Sent by Richard Morley
SPENNYMOOR 23/09/2023
I always recommend Cathy, she has done great work for us in the past and is amazingly helpful
Sent by Ann Stokoe
Consett County Durham 22/09/2023
Cathy provides an excellent, personal service to the highest expectations of the client. She is faultless
Sent by Gillian Norbury
Bishop Auckland 14/09/2023
Cathy went above & beyond to put a trip together for us, she made sure it was exactly what we wanted.
Sent by Duncan Gill
Bishop Auckland 27/08/2023
I’ve recommended Cathy to many family and friends already
Sent by Salli Jeynes
Cheshire 27/08/2023
Cathy is Professional, knowledgeable and very efficient. Her approach is friendly, she listened to what we wanted for our trip and quickly created a personalised itinerary.
Sent by Michael Hardy
Bishop Auckland 12/07/2023
Great service at such short notice.
Sent by Janet Walach
Bishop Auckland 05/07/2023
Very efficient and friendly x
Sent by Maggie Blake
Romsey Hampshire 25/06/2023
To date I have received all the help I have needed and been very impressed with the service.
Sent by Mo McGowan
Durham 23/05/2023
Cathy managed to get us the best deal possible within the budget we had. Our holiday was booked up within 1 week of contacting her.
Sent by Vivian Caldcleugh-Johnson
Bishop Auckland 18/05/2023
Cathy has done a great job of organising my trip It’s so good to know she’s there if I have any queries and that I’ll be given the best advice
Sent by Robert McCarthy
Darlington 20/04/2023
Great service, definitely use again
Sent by Robert McCarthy
Darlington 20/04/2023
Great service, definitely use again
Sent by Karen Robinson
Bishop Auckland 30/03/2023
We have used Cathy as a Travel Counsellor previously and will continue to seek her advice and services in the future. She is a wealth of knowledge, she is extremely helpful and has a knack of knowing just what you want. She is there from pre booking stage to arriving back home.
Sent by Angela Warnes
Bishop Auckland 30/03/2023
I have already recommended Cathy to friends based on her dedication and professional approach and care and concern. She is the best.
Sent by Carole THompson-Young
DURHAM 25/03/2023
Recommend Cathy to everyone all the time. She’s brilliant
Sent by Colin Griffiths
Bishop Auckland 17/03/2023
Very helpful .and keeps us up to-date with all requirements necessary. Extremely satisfied with everything Kathy has done for us.
Sent by Amanda Campbell
Bishop Auckland 24/02/2023
A brilliant, efficient, taylor made, extremely friendly service!
Sent by Ann IRWIN
Consett 24/02/2023
A fantastic personal and exemplary service
Sent by Joanne Illingworth
Bishop Auckland 24/02/2023
I had loads of questions as this is a holiday of a lifetime. Her responses were professional clear and concise. Nothing seemed any bother and im sure over the next few months i will have further questions and im confident these will also be answered in full. Id definitely recommend Cathy .
Sent by Carol Holland
Consett 07/02/2023
A super efficient, professional yet personal service as always
Sent by Lee Johnson
Walton on Thames Surrey 07/02/2023
Cathy was wonderful
Sent by Joanne Hart
Bishop Auckland 07/02/2023
Cathy quite simply takes the stress out of booking a holiday. She’s just so accommodating and nothing seems to be a bother. Will recommend her services to others and use her again for our next adventure.
Sent by Bill Sanders
Durham 07/02/2023
Cathy was very professional and prompt with her response to my enquiry
Sent by Craig Hamilton
Consett 07/02/2023
Cathy was amazing from the word go, following our initial meeting she understood the brief perfectly and within no time had options for us to look at. We had been looking for holidays for a while but found the process very frustrating and time consuming, Cathy took all the pain away and exceeded all our expectations. I will definitely refer Cathy to family, friends and colleagues.
Sent by Michael Carney
West Yorkshire 24/01/2023
Cathy is really knowledgeable and always happy to help. A pleasure dealing with her.
Sent by Graham Russell
Cheshire 06/12/2022
Extremely useful to discuss travel plans with an experienced Counsellor who is able to tailor the trip to your precise requirements. Also able to suggest side trips that will add to the enjoyment.
Sent by Nicola Fenwick
Durham 22/11/2022
Thank you very much Cathy, you have been so so patient with me, especially with my lack of technology and many questions. I feel more relaxed knowing that you are there for me and my friends
Sent by Nicola Foster
Bishop Auckland 14/11/2022
Cathy is amazing I would recommend her in a heart beat
Sent by Joan Sutherland
Washington Tyne& Wear 01/11/2022
Cathy is so good at her job She makes your holiday the best it can be And always has time for you and your questions Many thanks to Cathy
Sent by Susan Roberts
Darlington 18/10/2022
Cathy had all the information ready and got everything arranged in record time! Amazing service thank you
Sent by Kisrty Tyers
Langley Park County Durham 23/09/2022
Cathy planned us an amazing honeymoon and this trip looks great too nothing is ever a problem
Sent by Liz Bailey
Bishop Auckland 15/09/2022
Cathy is the utmost professional providing efficient service with no hassle. If you want a stress free experience go to Cathy - always willing to strive for your needs.
Sent by Mark Palmer
County Durham 07/09/2022
Cathy provided a very professional and friendly service and delivered a great package that met our requirements 100%
Sent by Charlotte Snowball
Spennymoor 05/09/2022
Cathy has made booking our family holiday so simple, any questions I have had have been answered promptly, nothing has been a problem
Sent by Robert Nicholson
Crook County Durham 02/09/2022
She is absolutely amazing
Sent by Sharon Chappell
Warwickshire 26/08/2022
So helpful and friendly
Sent by Claire Megginson
Durham 24/08/2022
Very responsive friendly and professional service from Cathy and understanding of our needs. Thank you
Sent by Ray Simpson
Shildon County Durham 04/08/2022
We were given some great advice about our holiday, and we will always be grateful for the assistance given when we were stranded at Los Angeles airport.
Sent by Will Carter
Stockton on Tees 02/08/2022
So helpful planning a complicated and more unusual trip and was accommodating when we wanted items in our itinerary changing.
Sent by Laura Marron
County Durham 02/08/2022
Outstanding service!
Sent by David Longstaff
Crook County Durham 27/07/2022
Cathy was excellent when we made contact to enquire about a holiday. The information sent was very comprehensive and left no questions unanswered. A very efficient and professional service.
Sent by Jon Paul Gabriele
Bishop Auckland 15/07/2022
Fantastic service! Very accommodating for our needs and changes in circumstances and Cathy found the ideal holiday we were looking for based on our ask. Very happy!
Sent by Tony Ward
Stockton on Tees 11/07/2022
Cathy is a pleasure to deal with very knowledgeable and has a very pleasant manner. we have been booking with her for four years which has been one of the best decisions we have made.It is comforting to know that if needed someone we know is on the other end of the phone
Sent by David HART
BISHOP AUCKLAND 03/07/2022
Fantastic service. I don't travel that often so its great to be able to call on someone to keep me right and do all the sorting out. The great prices are a bonus too!
Sent by Linda Humble
Northumberland 17/06/2022
Cathy was extremely efficient in finding and booking our flights. It is reassuring to know that she will be available 24/7 throughout our trip should we need to contact her, particularly with post Covid flight changes a possibility.
Sent by Evan Mulligan
Bishop Auckland 03/06/2022
Fantastic help, really went to so much trouble to help me get my parties trip booked. Excellent service.
Sent by Susan Green
Alicante Spain 19/05/2022
I would score Cathy 100 if I could. I am a solo traveler and it gives me confidence to travel alone because I know she is on the end of a phone to help me if I ever need it. She’s great.
Sent by Andy Summerbell
Shildon County Durham 03/05/2022
Cathy arranged our holiday within 24 hours of my emailing her. Cathy takes the stress out of booking a holiday and all the associated travel arrangements. First class service
Sent by Leanne Devlin
CONSETT 26/04/2022
Cathy is amazing. Nothing is every too much trouble. Any queries we have before, during or after our holiday she sorts straight away, No long phone call or waiting weeks for emails back waits like other companies. Would never book with anyone else!!!!!
Sent by Sam Dicken
Essex 14/04/2022
Cathy is Truly amazing at all the hard work she has put in to organise our family trip away. Due to us being a large family there has been lots of requests and requirements form them all especially as we are taking young children away, Cathy has been extremely patient with us all and we couldn't thank her enough.
Sent by Karen Cain
Hartlepool 11/04/2022
Always a fantastic service. Cathy is extremely professional, and knowledgeable, whilst still being approachable and understanding of needs. Nothing is too much trouble.
Sent by Philip Robertson
Consett County Durham 26/03/2022
Amazing, lovely, brilliant Cathy
Sent by Lynn Henderson
Christchurch New Zealand 20/03/2022
I can recommend Cathy as a travel consultant. I have booked with total confidence. She is very efficient and is great at communicating all information which takes the added worry out of travelling during these tricky times with covid. Cathy strives to get the best deals and a great experience for the customer. You can tell she is passionate about her role.
Sent by Lindsay Ross
Durham 28/02/2022
Cathy couldn’t have been more helpful, I asked for different dates, different airports and due to things going on at home I didn’t get around to booking immediately but once I was ready Cathy was there waiting. Nothing was too much trouble and I would definitely recommend her to others. Thanks Cathy!
Sent by Lyn Binns
Spennymoor 29/01/2022
I already have recommended Cathy to 2 friends they were both concerned about the risks around traveling and i explained how helpful Cathy had been for us.
Sent by George Courtney
SPENNYMOOR 29/01/2022
Nothing is ever a chore to this very professional, knowledgeable and caring person who also exhibits endless patience when dealing with a travel Luddite like me..
Sent by Joan Sutherland
WASHINGTON 16/01/2022
Cathy from Travelcounsellors is very helpful and has a lovely way of making your holidays very special
Sent by Rachael Kuronboev
Cramlington 29/12/2021
Fantastic service. Cathy went out of her way to provide us with a unique experience for our family. She managed to accommodate 2 adults, a baby and a toddler, the request for a sauna and family facilities all within budget. We feel assured that we are in safe hands as she is always so quick to respond and so helpful in preparing any documentation and info we might need. Amazing service! With any luck, Cathy will be planning many of our family holidays in the future.
Sent by James Chapman
LIVERPOOL 10/12/2021
Cathy was very helpful and couldn't do enough.
Sent by Lisa Charlesworth
Stockton On Tees 30/10/2021
Fast efficient service would recommend
Sent by Gary Coltherd
Bishop Auckland 27/10/2021
More than happy with the service we paid for
Sent by Dave Athey
Bishop Auckland 18/10/2021
With Cathy it’s a personal service and it really matters to her that I have a good time when I’m away. If there are any issues I have 100% confidence that Cathy will take care of it, which is really important because of Covid related complications with travelling abroad.
Sent by Jayne Crowther
Bishop Aucjkland 04/10/2021
Hassle free booking. One point of contact instead of faceless call centres.
Sent by Jacqui Jennings
BISHOP AUCKLAND 04/10/2021
Personal service at it's best
Sent by Duncan Gill
Bishop Auckland 04/10/2021
I can only say we have had fabulous service from Cathy in respect of holidays we have booked with her. She is both knowledgeable and extremely helpful, as well as being lovely to deal with. I have had no hesitation in recommending her to anyone I know booking a holiday.
Sent by Avril Ferry Johnson
Langley Park Durham 07/09/2021
Cathy has been amazing, providing travel advice and searching for great deals for us - she has gone above and beyond to book a holiday for us (working super late!) and got us a brilliant deal. A pleasure to book with.
Sent by Julia Teasdale
SHILDON 06/09/2021
Brilliant service. Always at hand. Passionate at her job
Sent by Robert Nicholson
Crook County Durham 30/08/2021
WE WHERE THAT IMPRESSED WITH THE SERVICE WE HAVE BOOKED 2 HOLIDAYS NEXT YEAR AND WILL BE BOOKING WITH CATHY FROM NOW ON CANNOT FAULT THE SERVICE PROVIDED.
Sent by Ernie Wild
Spennymoor 28/08/2021
Cathy Chapman is a 1st class Travel Counsellor nothing is too much trouble for her, very professional and we would not book our holidays with anybody but Cathy, it is the best thing we ever did meeting Cathy.
Sent by Tony Ward
STOCKTON-ON-TEES 23/07/2021
very knowledgable and pleasant easy to converse with makes it a joy to book a holiday knowing you have got somebody like cathy to call on if needed.
Sent by Norman Bagley
Northallerton 21/07/2021
Brilliant service from start to finish
Sent by rOSS rIELLY
Bishop Auckland 21/07/2021
Extremely friendly and approachable - Cathy takes the stresses out of booking the perfect getaway and helps you get the most out of the journey!
Sent by Amanda Campbell
BISHOP AUCKLAND 12/07/2021
Excellent all round service. Required to rearrange our holiday within a few hours due to Covid related issues and our flight being cancelled. Cathy completed the rearranged holiday, including upgrades, allowing us to fly the same date as planned. Amazing! Thank you Cathy!
Sent by K Moore
Bishop Auckland 22/05/2021
Cathy is the most friendly, professional and down to earth person and made a highly stressful trip to organise so smooth and easy, would highly recommend to anyone looking for a travel counsellor. Thank you!
Sent by W C
STOCKTON-ON-TEES 05/04/2021
I apologise for using this space (work forum) to advertise someone's business but I have been so overwhelmed by the service Cathy had provided us in organising our holidays, I feel compelled to share her details with you all. If you are looking for a Covid safe holiday with insurance and someone else to organise it for you with all your travel plans held in one easy yo use app, then I can't recommend her highly enough!
Sent by Mark Thompson
BISHOP AUCKLAND 17/01/2021
We’ve received unbelievable support from you on our holidays. Including this last year tenaciously fighting for return of all our deposits!
Would never go any where else for holiday / travel bookings and support.
Highly recommended!!!!
Sent by Leanne Devlin
Consett County Durham 15/04/2020
Cathy is amazing. Goes above and beyond- especially these last few weeks. Always there at the end of the phone , not like other companies were I have been on hold for hours this week. Thank you!
Sent by Tony Ward
Stockton-on-Tees 15/04/2020
Cathy is very knowledgeable and is always available to answer any questions or queries in a very pleasant and happy manner. A joy to spend money with.
Sent by Rich Weatherburn
Durham 15/04/2020
Cathy is a star! We would never use any other means to book a holiday. Through this awful time where clearly her own business is under pressure, she has continued to put clients first.
Sent by Bernard Agopian
Bracknell Berks 09/03/2020
Brilliant customer contact and so prompt to answer any questions or request. I have already ask her for another holiday arrangement !.
Sent by Kirsty Tyers
Langley Park Durham 07/03/2020
We seem to be very awkward when it comes to holidays but Cathy is very patient extremely knowledgeable and fantastic. We are looking forward to or second holiday booked by her. Last year was our honeymoon and it was fantastic everything we wished for!
Sent by Hayley Whittle
Cambridge 28/02/2020
Excellent service - highly recommended.
Sent by Ann Irwin
Consett Cunty Durham 21/02/2020
A fantastic personal service. That is why I use it time and time again.
Sent by Jacqui Jennings
Bishop Auckland 06/02/2020
An excellent and thorough service, feel as if we are important clients not just any clients. our questions have been mostly answered
Sent by John Morland
Bishop Auckland 02/12/2019
Kathy did an excellent job in organising our holiday, and we would recommend her services to anyone.
Sent by Neil Davison
Bishop Auckland 06/11/2019
Cathy has been most helpful in the booking of our special holiday. She has been extremely pleasant and efficient, and has provided a service way above that normally experienced and expected of a travel organiser. We would most certainly use her again and recommend her service to everyone we know. Neil and Marie.
Sent by Charlotte Davis
Washington 28/10/2019
Cathy is fantastic. Really knowledgeable and helpful. She has helped us when we changed our destination and nothing was problem. Cathy even welcomed calls on weekends which was great. Thanks xxx
Sent by Lynn Stockley
Bishop Auckland 28/10/2019
Cathy is diligent , enthusiastic , very professional & will make your dreams come true - all with a smile
Sent by Tony Ward
Stockton-on-Tees 08/10/2019
Cathy always has a very pleasant manner and very easy to correspond with making it easy to spend your money on your holidays. A very knowledgeable person.
Sent by Kim Carr
West Auckland 26/09/2019
Absolutely tip top. Would, and do, highly recommend to all my family and friends. Every detail of your holiday is covered in minute detail. All transfers seamless and stress free. Emergency contacts available 24 hours a day. Superb customer service.
Sent by Leanne Devlin
Consett County Durham 12/08/2019
Excellent first class service AGAIN!!! . Nothing a problem. Had an amazing holiday and will definitely use Cathy again and recommend her to family and friends.
Sent by Duncan Gill
Bishop Auckland County Durham 09/08/2019
We found Cathy an absolute pleasure to deal with. She was very knowledgeable and helpful, giving plenty of sound advice along the way. Her communication was first class as was the promptness of work. All in all she has pulled together the holiday of a lifetime for us
Sent by Ernie Wild
Byers Green; Spennymoor 01/08/2019
I would not hesitate to recommended Cathy Chapman of Travel Counsellors. The service I received was first class nothing was too much trouble for her I will certainly recommend Cathy to all my friends.
Sent by Neil Gair
Solihull West Midlands 31/07/2019
Fantastic service from Cathy!! X
Sent by Hayley Whittle
Cambridge 31/07/2019
Cathy Chapman provides a superb service. She is the first person I think of when planning a trip away - and her advice/organisation never disappoints. I highly recommend Cathy and Travel Counsellors.
Sent by Janet Robson
Lanchester 25/07/2019
Totally hassle free and always in contact, a great personal service.
Sent by Amanda Campbell
Bishop Auckland 25/07/2019
Excellent service. Cathy could not have been any more helpful. Thanks again!
Sent by Karen Cain
Hartlepool 26/06/2019
Cathy is such a lovely lady. Helpful, patient, thorough and professional. Takes all the pain out of booking a holiday
Sent by Ann Irwin
Consett Durham 14/05/2019
Fantastic personal service by Cathy
Sent by Philip Robertson
Lanchester 07/05/2019
Stunning customer service, Cathy's knowledge and helpfulness is incredible! I will never book another holiday without using her.
Sent by Andrew Freeman
Seaham 07/05/2019
Brilliant service from Cathy
Sent by Avril Leach
Darlington 23/03/2019
Cathy truly provides a very professional, excellent and personal service. Thank you.
Sent by Richard Weatherburn
Durham 11/02/2019
Outstanding personal service
Sent by Richard Weatherburn
Durham 11/02/2019
This has been by far the easiest holiday we've ever booked, as well as being the most exciting holiday that we've ever had to look forward to. Cathy has been absolutely brilliant so far and we've got no doubt that this will be the holiday of a lifetime thanks to her and all of her efforts!
Sent by Thomas Marks
Nottingham 11/02/2019
Excellent service!
Sent by Antony Ward
Stockton on Tees 21/01/2019
Dealing with Cathy is always easy and a pleasurable experience that makes you want to return and book another holiday.
Sent by Sue Burke
Wolsingham 21/01/2019
Cathy offers a very friendly and knowledgeable service. She is available at a time that pleases the customer and ensures every little detail and query is fully answered. I will certainly use her expertise again and pass on her details to other people.
Sent by Neil Davison
Bishop Auckland 16/01/2019
Cathy has been extremely helpful in pulling this holiday package together and her personal touches have already helped in us looking forward to this special holiday. Something very rare. I have already recommended her to work colleagues and will certainly use the service again.
Sent by Mark Thompson
Bishop Auckland 14/01/2019
Yet again the service we have received from Cathy has been top drawer! After an amazing Tuscany wine tour we enjoyed in 2018 we have booked a Bordeaux tour this year and again Cathy listened exactly to our requirements, guided us through, made some amazing recommendations and has booked another fantastic looking holiday. “The best hotel in France” quite some accolade. We are really looking forwards to it and will keep coming back to Cathy and Travel councillors for these unique/tailored holidays!
Sent by Ian Simpson
Bishop Auckland 14/01/2019
Cathy arranged everything for us which was a great help as this was our first cruise and nothing was a trouble for her,we have already told some of our friends about the great service she provided us with..
Sent by Kirsty Tyers
Langley Park 13/01/2019
Cathy was absolutely amazing we had a list of what we wanted that was not very realistic but with all of Cathy’s knowledge and understanding we have found the perfect honeymoon that ticks all our boxes. We couldn’t recommend her high enough!
Sent by Marian Deevoy
Crook County Durham 21/11/2018
We found Cathy to be extremely helpful in our optioning our insurance, and other matters relating to our cruise. We will definitely use Cathy again and have no problem recommending her to our friends.
Sent by Joanne Thompson
Bishop Auckland 12/11/2018
Very pleased with the service.travel and accommodation booked and sourced by Cathy Chapman. We have used her Travel Counsellor service quite a few times now and really wouldn’t book anywhere without her!
She just takes all the stress out of booking your trip or holiday down to the smallest detail - so that makes it possible to just enjoy your break.
Sent by Phill Robertson
Langley Park Durham 31/10/2018
Cathy is an absolute star, amazing service! Won't look past her for all future holidays.
Sent by Brewis Henderson
Witton Le Wear Bishop Auckland 31/10/2018
It is refreshing these days to encounter such efficiency. It is rare indeed, unfortunately. I am not "likely" to recommend you to anyone else, that word should read "guaranteed"
Sent by Ann Irwin
Consett Durham 31/10/2018
Fantastic professional lady who goes over and beyond to help you in every way.
Sent by Amanda Campbell
Bishop Auckland 29/10/2018
Excellent service! Thank you!
Sent by David Leach
Hurworth Darlington 03/09/2018
First class service, very quick and efficient, all sorted within a few hours. Thanks as always.
Sent by Jenna Howe
Bishop Auckland 29/08/2018
A great service provided by a lovely lady, I would definitely recommend.
Sent by Jon Paul Gabriele
Bishop Auckland 14/08/2018
Cathy was fantastic throughout the booking process and went over and above to accommodate my requirements. I had to changes dates and length of holiday a couple of times but nothing was too much trouble. Great service and a wonderful lady.
Sent by Sam Mannion
Southampton 06/08/2018
Cathy was a brilliant help. Very friendly and approachable. Thank you!
Sent by Bill Kirby
Heighington County Durham 02/08/2018
Totally satisfied, in fact, more than satisfied, with the efficient and caring service from our Counsellor, Cathy Chapman. Any future holidays we will have no hesitation in using her service again
Sent by Mark & Joanne Thompson
Bishop Auckland 13/07/2018
Cathy is fantastic to deal with, she spent time really listening to our requirements and came up with a few tailor made options for us to choose from. there is no way we could have organised a holiday experience with exactly what we needed without her help. Cathy is very responsive to all communications and booked the holiday immediately we had decided on our option, dealing with all of the flights, airport pick ups, hotel, chauffeur services, tours etc. Highly highly recommended!
Sent by Ernest Wild
Spennymoor 11/07/2018
She is very very professional, reliable and great at what she does.
Sent by Anthony Ward
Stockton-on-Tees 06/07/2018
Cathy is very good at her job and is always happy and friendly and makes you satisfied that she has done her best for you. Also nothing is an inconvenience to her no matter what your request is. This is the third time we have dealt with cathy and I know we will be dealing with her more in the future. I would strongly recommend anybody to use her services.
Sent by Louise Cook
Bishop Auckland 29/06/2018
Excellent personal service. Friendly stress free. Will definitely use Cathy in the future and have already recommended her to friends and family. Thank you once again
Sent by Carol Holland
Consett DURHAM 03/05/2018
Service is above and beyond any I have ever experienced in my years of travelling. Would not hesitate to recommend.
Sent by Karen Cain
Hartlepool 30/04/2018
Excellent service, I feel very confident when dealing with Cathy. She is also very patient and caring.
Sent by Marilyn Jeffels
Scarborough 25/04/2018
Excellent and efficient service from Cathy. I would certainly use her services in the future and would recommend her to friends and family.
Sent by John Atkinson
Durham 18/04/2018
Very knowledgeable and helpful adviser.
Sent by Kate Fassett
Farnham Surrey 06/04/2018
Cathy is excellent at her job, knowledgeable, helpful and very personable. I didn't feel like a twit when I was asking stupid questions. She's a delight to deal with and extremely reliable and efficient.
Sent by Ross Rielly
West Auckland 10/03/2018
Fantastic service, easy to contact, nothing too much trouble, all of the stresses taken away by Cathy who has provided everything we were looking for our Honeymoon.
Sent by Tricia Elliott
York 09/03/2018
Cathy goes out of her way to help her clients. Her knowledge is excellent.
Sent by Avril Leach
Darlington 21/02/2018
Excellent, efficient service all round and quick response time, which impressed me. Well presented ideas, options with full detailed explanations given. Will certainly use Cathy in the future and have no hesitation in recommending her to our friends, family and colleagues. Grateful thanks for all her support and help in choosing two wonderful holidays for us this year. We can only wish her every success and happiness in the future as a Travel Counsellor.
Sent by Nicola Foster
Bishop Auckland 21/02/2018
Brilliant service, always there to answer any questions big or small and is fantastic at finding the perfect personal holiday just for you.
Sent by Pam Norman
Durham 28/01/2018
So knowledgeable, efficient, helpful and very stressless!
Sent by Hayley Whittle
Cambridgeshire 20/12/2017
Brilliant service !
Sent by Jennie Emms
Langley Park Durham 03/11/2017
Nothing was too much trouble, Cathy took away all the stress of booking a holiday with a disabled passenger. I wasn't stuck to 9-5 hours for communications either which is a massive plus. She's fabulous!
Sent by Julie Lawrence
Bishop Auckland 30/10/2017
Cathy is fantastic, she found me exactly what I wanted and I am not easy! Won’t use anything else now for travel bookings !
Sent by Joanne Thompson
Bishop Auckland 06/10/2017
Wonderful always super organised takes all the stress out of booking a break or holiday
Sent by Sarah Miller
Bishop Auckland 03/10/2017
An absolutely fantastic service. Will definitely be contacting Cathy again for our next holiday and recommending to friends and family.
Sent by Sheila Stephenson
Bishop Auckland 28/09/2017
Cathy was extremely helpful, informative and very patient with me! Nothing was too much trouble to her.
Sent by Richard Morley
Spennymoor County Durham 17/09/2017
I have already passed on details to two family members for their next trip.
Sent by Joanne Stokeld
Bishop Auckland 10/09/2017
I have told my work friends all about how efficient and helpful Cathy has been and how effortless it has been on our part due to Cathy doing everything, I will also tell my friends when I see them and family and next time I need a holiday I will certainly be contacting Cathy straight away.
Sent by Leanne Devlin
Consett County Durham 07/09/2017
Cathy has organised 3 holidays for me (so far) and her service has been amazing. Any queries or problems she has answered straight away. She is very professional and saves all the hassle of booking your holiday yourself. I have and will recommend Cathy to all my friends and family!!!
Sent by Andy Summerbell
Shildon 24/08/2017
My family and I have just returned from a two week trip to Spain, booked through Travel Counsellor, Cathy Chapman. Just wanted to express our thanks to Cathy for the excellent service from booking through to flying home. Cathy took all the hassle out of booking a holiday and sorted every detail of our trip. Will certainly be booking via Cathy for our future holidays
Sent by Phill Robertson
Langley Park Durham 22/08/2017
Fabulous, bespoke, nothing is a problem service. Cathy is one in a million.
Sent by Pauline Durbridge
Durham 20/08/2017
Extremely efficient and personal service
Sent by Amanda Hall
Consett 18/08/2017
A very personal service, which I would highly recommend.
Sent by Susan Burke
County Durham 12/08/2017
Very good service from Cathy. Started with a vague idea and progressed into a good quality recommendation for hotel and travel arrangements.
Sent by Pat Kirby
Heighington County Durham 11/08/2017
Cathy has been prompt, efficent and made herself avaliable for any questions i may have needed answering. We look forward to having a great holiday which Cathy has helped make possibe. We would recommend her to others and will definitly call her services when we next take a holiday!
Sent by Caroline Bates
BISHOP AUCKLAND 25/07/2017
Very good service. Friendly and helpful would detinstely us again.
Sent by Michael Stokoe
Consett County Durham 12/07/2017
Fantastic personal service.
Sent by Kim Carr
Bishop Auckland 01/07/2017
Loved not having to trawl through loads of websites to find our perfect holiday. Love that Cathy is printing off all our documents and looking after the finer details, no more waking up at stupid o clock thinking I've forgotten to do something. Will use again and have no hesitation recommending to others.
Sent by Wendy Wilkinson
Staindrop County Durham 19/06/2017
Already passed her details on to my daughter.
Sent by Donna Wake
Teesside 14/06/2017
I love the personal card sent after booking.
Sent by Bernadette Crooks
Bishop Auckland 05/06/2017
Excellent service
Sent by Danielle Dowson
Spennymoor, County Durham 30/04/2017
Fantastic service for a brilliant price!
Sent by John Jordan
Darlington County Durham 17/03/2017
Excellent service throughout, and everything went exactly to plan.
Sent by Avril Leach
Darlington 28/02/2017
An extremely efficient service was provided to my husband and I as we greatly benefitted from having all the research undertaken by Cathy in finding us the perfect location and hotel for our special holiday in a particular area which was renowned for excellent snorkelling;, basically the main demand for my husband's holiday!!
Sent by Jayne Wilkinson
Evenwood 24/02/2017
Already recommended you!
Sent by Danielle Miller
Darlington County Durham 20/02/2017
Cannot thank Cathy Chapman enough for making booking our honeymoon so easy. Special notes we spotted on the paperwork addressed to the hotel such as "honeymoon couple, nicest room possible please with bottle of bubbly in their room". Without even asking we received a 27 page E-brochure of the 2 places we were visiting, where to go, what to do, things to see, places to eat, whats near the hotel etc, along with details about requiring visas and what vaccinations are recommend. Private transfers between the hotel and airport were arranged for us. Emails answered almost instantaneously at all hours of the day and a nice thank you card arrived through the post once we had booked our holiday. I cannot fault the service we received even if i tried, May book all our holidays like this from now on! Thank you Cathy Chapman! xxx
Sent by Judith Robinson
Bishop Auckland 10/02/2017
I have already recommended Cathy to my friends and family
Sent by Simon Dean
Oswestry 08/02/2017
Extremely helpful and fantastic to put your trust in someone like this to organise the holiday you want. Thank you
Sent by Karen Robinson
Bishop Auckland 21/12/2016
This is the first time I have used Travel Counsellor's services and I found Cathy absolutely brilliant. Nothing was too much trouble. I have already recommended Cathy to a friend and as I meet other friends and colleagues I will also be recommending her. Much better service than from your usual travel agents.
Sent by Evelyn Mee
Consett County Durham 07/11/2016
Thank you, so much for all your help with our recent booking. I just felt that I would like to feedback how impressed I was with the way you sorted everything out for us and kept in touch with us throughout even going the extra mile to try and help us find suitable flights.
Sent by Marie McCabe
Consett County Durham 25/10/2016
Great communication every step of the way thank you.
Sent by Jayne Crowther
Bishop Auckland 05/10/2016
Fantastic service. Sourced my holiday and it's lovely to know it's all the finer details are being taken care of. Lovely personal service too - worry free.
Sent by Leanne Devlin
Consett Durham 26/09/2016
Excellent friendly and efficient service. Nothing was a problem and Cathy went out of her way to help us find our perfect cruise. Would highly recommend her to friends and will be asking for her help again.
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My Videos
Sara's Trip to Japan
11/07/2024
Did this itinerary for Sara and her family in October 23....was a fab holiday and so pleased they all enjoyed it.
Postcards from the World Poem
07/04/2021
A beautiful and emotional video poem by Poet Tony Walsh, who was a guest at one of our Travel Counsellors conferences.....bewitching!
The Family
11/03/2021
Testimonial from 2 lovely clients, Jordan and Michelle and the stress-free process when wanting a family holiday which ticks all of the boxes. Thank you both
All things Weddings & Honeymoons
11/03/2021
A lovely testimonial by 2 lovely clients; Rich & Emma...oh to be young again and in love :-)
Thank you Rich & Emma x
The Business Woman
11/03/2021
A lovely testimonial by Sara, explaining how by using me, the stress of organising business and leisure travel is taken away: thank you Sara.
My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
There's a great big world out there, just waiting to be discovered- so what's stopping you? Travelling alone? Don't let this be a hindrance to your travel dreams - I don't.
In April, I was lucky enough to experience a 'solo' traveller experience to Sicily, BUT in a small group. Lots of people travel solo for various reasons; it doesn't have to mean that you're single. I am married but my husband
I often say to clients that there are cruises to suit every age, budget, demographic and interest. The one from which I've recently returned, was the PERFECT one for me, so I thought I'd do a quick blog, if ever you thought all cruises were the same: they're not!
If you’re looking for casinos, West End entertainment and getting dressed up to the nines, this is NOT the type of cruising for you. Ho
Never heard of a Hurtigruten Cruise before? That's because they don't do 'cruises'; they do 'voyages', and the most spectacular ones at that!
What's the difference? With 'Hurtigruten', the ships are simply the means of getting you to the most wonderful places on earth, mostly inaccessible by other cruise lines. Just when you thought you knew everything there was to know about cruising, or like me
Think you know cruise? Think again! A look at the latest ‘cruise trends’
I am one of the many people who previously said: ‘I’ll never do a cruise; too many people; it’s like Butlins at sea’ etc…how wrong was I? I am now a complete convert from being that somebody who would stick her heels in, once coming down on one side of an argument or opinion, to having it completely overturned by experienc
Fancy a short break away not too far from home? Think Northern Ireland! Many people have their own opinions, but have you been and found out for yourself?
Just a quick hour's journey from most UK airports, in my case Newcastle, and you're there. Because I wanted to make the most of my three-day break, I decided to hire a car. I stayed in a village called Hillsborough, just south of Lisburn whi
OK, so not your glamorous destination of choice....but an amazing experience all the same! Having worked for Air France for many years in the past, and also in Paris for 2 years as a holiday rep with Thomson (TUI) Holidays, Charles de Gaulle airport (CDG) used to be the stuff of nightmares...not any more!
For the majority of flyers, we've now moved away from the dreaded 'Camembert' satellite an
Beautiful Cyprus - home of Aphrodite and so much more.
Upon landing at Larnaca airport we were duly whisked away to the fabulous Adams Beach resort Hotel in Agia Napa on the East coast of Cyprus. We were met by the very friendly staff and after unpacking were shown around this fabulous 5 star property, right on Nissi Beach.
It's a perfect place for families, couples, in fact anybody and eve
Oh my! If ever there was a spectacle to see, it's this one, and yes we've now seen it eight times! Think Pollenca, Majorca and you will probably think of the better-known (and touristier) port area, totally beautiful in its own right. But venture inland and uphill for about 4km and you find old Pollenca town itself, an amazingly serene working town, typically Mallorcan in character. Its main squar
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
