I love my job. Why? How many people can say that they sell dreams? That they sell the world?
Being an independent travel advisor franchisee, but working with a multi award winning global company, I provide a unique travel service, using award-winning technology to tailor make travel plans, both leisure and corporate. From UK breaks to around-the-world personalised itineraries, from honeymoons, weddings and package holidays, to school, skiing and golfing trips: I book them all. All tailor made to suit your exact requirements.
I have an extensive knowledge of the travel industry but specialise in both personalised itineraries, as well as accessible travel. I am a firm believer that everybody, irrespective of ability/disability, should have equal access to the joys of travel. I am also a nominated South Africa and Vancouver Specialist.
But how am I different? Unlike many high street travel agents, I am completely independent and have links to 1000s of airlines, cruise lines and hotels globally, all at the click of a button. Because we have hundreds of directly contracted hotels globally, we are therefore very competitive.
My doors don’t close at 5.30. I am available to talk through your travel plans at times to suit you, whether that be weekends or outside of normal office working hours. No anonymous, uncaring (and expensive) call centres; just me from beginning to end.
I take care of every part of your booking, from all pre-travel documentation, administering your APIs, liaising with the hotels and cruise ships directly, prior to your arrival to ensure everything is in tip-top condition for you. I take care of all medical assistance needs and requests; I hand deliver tickets to your door and a few little extras too. (However, I draw the line at packing your suitcase; and yes, I have been asked that question a few times!)
Most importantly, I am available 24/7 whilst you are away in resort, should any unforeseen eventualities crop up. You will have a direct dial button to me, via our mobile app on your phone.
Tell me again how you book your travel arrangements? Once you’ve experienced Travel Counsellors, you will really wonder why you hadn’t done it sooner. Bon voyage!
Whatever your holiday needs I'm here to help you, so please either fill in and send the form below or simply give me a call and I can get things started for you:-
Sent in by Ann Irwin
Consett Durham, 14 May 2019
Fantastic personal service by Cathy
Sent in by Philip Robertson
Lanchester, 07 May 2019
Stunning customer service, Cathy's knowledge and helpfulness is incredible! I will never book another holiday without using her.
Sent in by Andrew Freeman
Seaham, 07 May 2019
Brilliant service from Cathy
Sent in by Avril Leach
Darlington, 23 March 2019
Cathy truly provides a very professional, excellent and personal service. Thank you.
Sent in by Richard Weatherburn
Durham, 11 February 2019
Outstanding personal service
Sent in by Richard Weatherburn
Durham, 11 February 2019
This has been by far the easiest holiday we've ever booked, as well as being the most exciting holiday that we've ever had to look forward to. Cathy has been absolutely brilliant so far and we've got no doubt that this will be the holiday of a lifetime thanks to her and all of her efforts!
Sent in by Thomas Marks
Nottingham, 11 February 2019
Sent in by Antony Ward
Stockton on Tees, 21 January 2019
Dealing with Cathy is always easy and a pleasurable experience that makes you want to return and book another holiday.
Sent in by Sue Burke
Wolsingham, 21 January 2019
Cathy offers a very friendly and knowledgeable service. She is available at a time that pleases the customer and ensures every little detail and query is fully answered. I will certainly use her expertise again and pass on her details to other people.
Sent in by Neil Davison
Bishop Auckland, 16 January 2019
Cathy has been extremely helpful in pulling this holiday package together and her personal touches have already helped in us looking forward to this special holiday. Something very rare. I have already recommended her to work colleagues and will certainly use the service again.
Sent in by Mark Thompson
Bishop Auckland, 14 January 2019
Yet again the service we have received from Cathy has been top drawer! After an amazing Tuscany wine tour we enjoyed in 2018 we have booked a Bordeaux tour this year and again Cathy listened exactly to our requirements, guided us through, made some amazing recommendations and has booked another fantastic looking holiday. “The best hotel in France” quite some accolade. We are really looking forwards to it and will keep coming back to Cathy and Travel councillors for these unique/tailored holidays!
Sent in by Ian Simpson
Bishop Auckland, 14 January 2019
Cathy arranged everything for us which was a great help as this was our first cruise and nothing was a trouble for her,we have already told some of our friends about the great service she provided us with..
Sent in by Kirsty Tyers
Langley Park, 13 January 2019
Cathy was absolutely amazing we had a list of what we wanted that was not very realistic but with all of Cathy’s knowledge and understanding we have found the perfect honeymoon that ticks all our boxes. We couldn’t recommend her high enough!
Sent in by Marian Deevoy
Crook County Durham, 21 November 2018
We found Cathy to be extremely helpful in our optioning our insurance, and other matters relating to our cruise. We will definitely use Cathy again and have no problem recommending her to our friends.
Sent in by Joanne Thompson
Bishop Auckland, 12 November 2018
Very pleased with the service.travel and accommodation booked and sourced by Cathy Chapman. We have used her Travel Counsellor service quite a few times now and really wouldn’t book anywhere without her! She just takes all the stress out of booking your trip or holiday down to the smallest detail - so that makes it possible to just enjoy your break.
Sent in by Phill Robertson
Langley Park Durham, 31 October 2018
Cathy is an absolute star, amazing service! Won't look past her for all future holidays.
Sent in by Brewis Henderson
Witton Le Wear Bishop Auckland, 31 October 2018
It is refreshing these days to encounter such efficiency. It is rare indeed, unfortunately. I am not "likely" to recommend you to anyone else, that word should read "guaranteed"
Sent in by Ann Irwin
Consett Durham, 31 October 2018
Fantastic professional lady who goes over and beyond to help you in every way.
Sent in by Amanda Campbell
Bishop Auckland, 29 October 2018
Excellent service! Thank you!
Sent in by David Leach
Hurworth Darlington , 03 September 2018
First class service, very quick and efficient, all sorted within a few hours. Thanks as always.
Sent in by Jenna Howe
Bishop Auckland, 29 August 2018
A great service provided by a lovely lady, I would definitely recommend.
Sent in by Jon Paul Gabriele
Bishop Auckland, 14 August 2018
Cathy was fantastic throughout the booking process and went over and above to accommodate my requirements. I had to changes dates and length of holiday a couple of times but nothing was too much trouble. Great service and a wonderful lady.
Sent in by Sam Mannion
Southampton, 06 August 2018
Cathy was a brilliant help. Very friendly and approachable. Thank you!
Sent in by Bill Kirby
Heighington County Durham, 02 August 2018
Totally satisfied, in fact, more than satisfied, with the efficient and caring service from our Counsellor, Cathy Chapman. Any future holidays we will have no hesitation in using her service again
Sent in by Mark & Joanne Thompson
Bishop Auckland, 13 July 2018
Cathy is fantastic to deal with, she spent time really listening to our requirements and came up with a few tailor made options for us to choose from. there is no way we could have organised a holiday experience with exactly what we needed without her help. Cathy is very responsive to all communications and booked the holiday immediately we had decided on our option, dealing with all of the flights, airport pick ups, hotel, chauffeur services, tours etc. Highly highly recommended!
Sent in by Ernest Wild
Spennymoor, 11 July 2018
She is very very professional, reliable and great at what she does.
Sent in by Anthony Ward
Stockton-on-Tees, 06 July 2018
Cathy is very good at her job and is always happy and friendly and makes you satisfied that she has done her best for you. Also nothing is an inconvenience to her no matter what your request is. This is the third time we have dealt with cathy and I know we will be dealing with her more in the future. I would strongly recommend anybody to use her services.
Sent in by Louise Cook
Bishop Auckland, 29 June 2018
Excellent personal service. Friendly stress free. Will definitely use Cathy in the future and have already recommended her to friends and family. Thank you once again
Sent in by Carol Holland
Consett DURHAM, 03 May 2018
Service is above and beyond any I have ever experienced in my years of travelling. Would not hesitate to recommend.
Sent in by Karen Cain
Hartlepool, 30 April 2018
Excellent service, I feel very confident when dealing with Cathy. She is also very patient and caring.
With independent access to thousands of travel suppliers around the world, I've got an eye for added value. Take a look through my latest selections below. But even if nothing particularly catches your eye - don't worry! Let's chat and I'll take the hassle away from tailoring a perfectly personalised holiday just for you.
Contact me on 01388 548 390
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
22 April 2019
Never heard of a Hurtigruten Cruise before? That's because they don't do 'cruises'; they do 'voyages', and the most spectacular ones at that! What's the difference? With 'Hurtigruten', the ships are simply the means of getting you to the most wonderful places on earth, mostly inaccessible by other cruise lines. Just when you thought you knew everything there was to know about cruising, or like me, you are one of the many people who 'don't do cruising' , this could well be for you! The ship is your comfortable 'base-camp' at sea. There's no 'formal' entertainment on a Hurtigruten voyage: no on-board...
17 March 2019
Think you know cruise? Think again! A look at the latest ‘cruise trends’ I am one of the many people who previously said: ‘I’ll never do a cruise; too many people; it’s like Butlins at sea’ etc…how wrong was I? I am now a complete convert from being that somebody who would stick her heels in, once coming down on one side of an argument or opinion, to having it completely overturned by experience. I’ve now done 2, so I’m still a work in progress; one river cruise, and one ocean. Apart from the inevitable weight gain (get back to the gym...
04 October 2018
Fancy a short break away not too far from home? Think Northern Ireland! Many people have their own opinions, but have you been and found out for yourself? Just a quick hour's journey from most UK airports, in my case Newcastle, and you're there. Because I wanted to make the most of my three-day break, I decided to hire a car. I stayed in a village called Hillsborough, just south of Lisburn which made everything very easily accessible. I arrived on the Friday afternoon with just enough time for a quick visit to the local village. Day One:...
27 May 2018
OK, so not your glamorous destination of choice....but an amazing experience all the same! Having worked for Air France for many years in the past, and also in Paris for 2 years as a holiday rep with Thomson (TUI) Holidays, Charles de Gaulle airport (CDG) used to be the stuff of nightmares...not any more! For the majority of flyers, we've now moved away from the dreaded 'Camembert' satellite and into the quite futuristic Terminal 2E......then transiting on from either K, L or M... No longer is there a high number of travellers who miss their connections due to the previous...
04 May 2017
Beautiful Cyprus - home of Aphrodite and so much more. Upon landing at Larnaca airport we were duly whisked away to the fabulous Adams Beach resort Hotel in Agia Napa on the East coast of Cyprus. We were met by the very friendly staff and after unpacking were shown around this fabulous 5 star property, right on Nissi Beach. It's a perfect place for families, couples, in fact anybody and everybody as they cater for all. I particularly liked the wedding gazebo and chapel in the hotel grounds, which were both so picturesque and right on the beach front. It has...
09 November 2016
Oh my! If ever there was a spectacle to see, it's this one, and yes we've now seen it eight times! Think Pollenca, Majorca and you will probably think of the better-known (and touristier) port area, totally beautiful in its own right. But venture inland and uphill for about 4km and you find old Pollenca town itself, an amazingly serene working town, typically Mallorcan in character. Its main square, Placa Major is dominated by the magnificent Catholic Church, Esglèsia de Nostra Senyora dels Àngels, and surrounded by plentiful cafes and tapas bars. So far, so good. However, if you go,...