Based In Wells

Charley Robinson

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

My name is Charley and I’m based in Wells, Somerset where I live with my partner, children and two giant ginger cats.

With over 13 years of travel industry experience, I’ve worked for both a high-end bespoke touring company and a luxury high street travel agent. What sets me apart from both companies, and certainly from online booking agents, is that I’m here to offer my clients unrivalled support throughout their entire holiday experience, from the first time we speak to after they’ve returned from their travels. I’ll be available to advise and answer any pre-travel questions, assist with all the extras that make a vacation truly special, such as room requests, dining reservations and experiences, and I’ll be there to help in worst-case scenarios, if anything goes wrong. Essentially think of me as your own personal travel concierge!

My favourite place on earth is New Zealand, where I was lucky enough to live for nearly three years. In my opinion there is nowhere more visually beautiful, with its mountains, glaciers and lakes, white sand beaches and wineries, and honestly the friendliest locals you could meet. My other favourite travel memories are being within a couple of metres of three rhinos in Kruger National Park, seeing bears in Sequoia National Park (California) and travelling solo through the Tibetan mountains of southwest China – which hosts some of the most stunning scenery I’ve seen.

I could talk about travel and my experiences for days, but my other passion is creating bespoke and personal itineraries to share with my clients so they can explore the places they’ve always dreamt of visiting. From luxury rail travel across Canada, to complex multi-stop cities in the USA, to your first safari in Africa or beach hopping in Thailand and Malaysia, I love the challenge of piecing it all together.

As well as tailormade touring, I also work with a huge range of suppliers and resorts and can arrange everything from skiing to Caribbean beach holidays, from a weekend away in Europe to a cruise around the arctic or the Mediterranean.
Anything booked through me (no matter how big or small) is fully protected financially and any flight inclusive trips are ATOL protected as well.

As I work from home I am able to speak with clients at a time that suits them – whether this is during standard office hours, in the evenings or at weekends. I’m happy to arrange video calls or can even catch up for a chat over a coffee somewhere – my flexibility means I can work around them.

I can be contacted over the phone, Skype, Whatsapp, Facebook or Instagram – give me a shout anytime as I can’t wait to discuss your next trip!

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Sustainability in the City: Nature and Wildlife in Singapore

21 October 2023

Being a tiny island nation in Southeast Asia, Singapore might not be the first place that comes to mind when you think of green spaces. However, beneath the city’s modern infrastructure lies a thriving world of nature and wildlife and this bustling city-state has made remarkable strides in its commitment to sustainability. Singapore’s Green Heart: Gardens by the Bay One of Singapore’s most iconic features is its ability to seamlessly blend urban development with green spaces. Located on reclaimed land in the Marina Bay area of the city, Gardens by the Bay is an expansive futuristic garden filled with Supertrees, floral displays, and two massive climate-controlled conservatories, the Flower Dome and the Cloud Forest. Supertrees mimic the functions of real trees, serving multiple functions including providing shade, collecting rainwater and generating solar power. They’re covered in vegetation and look particularly spectacular at night when they come alive with a vibrant light and sound show. In addition to the Supertrees’ green features, the park also focuses on water management, energy efficiency and reducing its environmental footprint. MacRitchie Reservoir: Hiking through the Treetops Adventure seekers will find MacRitchie Reservoir a perfect escape from the hustle and bustle of downtown. Here you can take the TreeTop Walk across a suspension bridge that offers panoramic views of the rainforest canopy. Take a stroll along the multiple boardwalks, explore the trails and lookout for wildlife including monkeys, monitor lizards and various bird species. Sungei Buloh Wetland Reserve: A Birdwatcher’s Paradise For bird enthusiasts, Sungei Buloh Wetland Reserve is a haven of avian diversity. This protected area is a vital stopover point for migratory birds, and offers visitors a chance to observe them in their natural habitat. The strategically placed hides and trails provide excellent opportunities for birdwatching and getting up close to various wetland creatures. Palau Ubin: An Island Lost in Time Step back in time by visiting Pulau Ubin, an island that has preserved the rustic charm of Singapore’s past. This little haven has remained largely undeveloped, and is home to lush mangroves, tranquil lakes and thriving wildlife. You can rent a bicycle and head over on foot to explore the island’s trails to places like Chek Jawa Wetlands, Ubin Quarry and Ketam Mountain Bike Park. There’s also the opportunity to visit traditional kampong houses, authentic village houses on stilts. Public Transportation: The Road to Efficiency Singapore boasts one of the most efficient and comprehensive public transportation systems – the Mass Rapid Transit (MRT) system. As well as extensive bus networks and the introduction of cycling lanes – an emphasis has been placed on encouraging sustainable commuting options by reducing traffic congestion and significantly lowering the city’s carbon footprint. Sustainable Stays in Singapore It’s not just the city planners taking credit for green spaces in Singapore, they’ve led the way for hotels to focus on the importance of sustainability too. The ParkRoyal Pickering has won awards for the ‘World’s Leading Green City Hotel’ due to its stunning hotel-in-a-garden concept using 50 different plant species layered into the building. They’ve also used solar panels, electric cars for transfers, use lots of greenery in guestroom corridors and offer a plant-based menu at one of their restaurants ‘Lime’. The iconic Marina Bay Sands should also be mentioned for its green initiatives – they’ve reduced their carbon footprint by over 40% since 2012 and use an Intelligent Building Management System for automated control over heating, lighting and water, which helps conserve both energy and water. I think we can all learn valuable lessons from Singapore’s dedication to creating a more sustainable and liveable urban environment.

Rendezvous in Reykjavik: A Luxury Weekend Escape to Iceland’s Capital

21 September 2023

When it comes to luxury travel, you might not immediately think of Reykjavik. However, as I found on my recent trip to ‘the land of fire and ice’, this capital offers a unique blend of natural beauty, culture and extravagance – and with it being just a three hour flight from the UK ensures it’s a perfect destination for a special weekend away. Where to Stay A luxury Reykjavik adventure begins with a great choice of upscale accommodation options. One of the standout choices is The Reykjavik Edition, a contemporary 5 star hotel nestled next to the famous Harpa Concert and Conference Centre by the Old Harbour. Many of the rooms offer breath-taking views of the harbour and Mount Esja, and the signature restaurant, Tides, was created by Iceland’s first Michelin-star Chef. A smaller and boutique option is Ion City Hotel (sister property to the iconic and award-winning Ion Adventure Hotel), located in a vibrant street in downtown Reykjavik. A member of ‘Design Hotels’, this gorgeous hotel has just eighteen rooms and suites. My final offering, Sand Hotel, is located next door to one of Reykjavik’s oldest bakeries and offers a blend of modern art-deco and historical charm, with individually designed rooms and a focus on personalised service. With the bakery next door, breakfast here is a must! Culinary Delights The foodie scene in Reykjavik is incredible, with plenty to offer all tastes and diets. For a phenomenal culinary experience you can’t go wrong with ‘Dill’, a Michelin-starred restaurant renowned for its Icelandic tasting menu which is prepared with a modern twist. For fine dining with a view, ‘Kopar’ is located within the Old Harbour and offers an adventurous menu combining local products from both land and sea. For a more humble experience, I absolutely adored Himalayan Spice which serves excellent traditional Nepalese food with warm and friendly service. All About the Experiences It’s an easy task to fill your weekend with unforgettable memories in Reykjavik itself – from a visit to Perlan or the iconic Hallgrimskirkja Church, to viewing incredible architecture and countless museums, the city centre is extremely walkable and easy to navigate. There’s a ‘sculpture and shore walk’ path that runs for 5km along the waterfront, and you’ll definitely come across the main shopping street Laugavegur (home to boutiques, high-quality Icelandic wool and unique jewellery shops) at some point during your stay; Reykjavik also hosts a marvellous amount of street art and colourful murals that make for a interesting walk around the city. Travelling outside the city is worth the effort however if time allows. If travelling during our winter months, a trip to see the mesmerising Northern Lights is a definite highlight – there are private jeep options available as well as options to view them from the ocean too! A visit to a geothermal spa is an iconic Icelandic experience, and whilst the Blue Lagoon is deservedly a better-known option (and conveniently located near the airport if you have a late flight home), a closer and more unique experience can be found at the Sky Lagoon, just south of the city. Other incredible experiences to take from Reykjavik include whale and puffin watching tours, volcano helicopter tours, horseback riding and glacier hiking – but honestly, the list would be endless. I’ve focused this article more on information for the luxury traveller, however Reykjavik offers enough to make anyone’s visit there truly unforgettable.

My customer stories

Sent by Lynn Van Wilderode

I was recommended to Charley by a friend and I'm so happy with the friendly advice and help Charley has given me so far and her all round knowledge to make my trip planning as smooth as possible! Have already recommended her to a few of my friends!

Sent by Amanda Knaggs

Always responsive, very informative and patient to ensure our holiday wishes are accommodated. Thank you!

Sent by Hilary Brennan

Charley is always very helpful, extremely knowledgeable and knows our holiday preferences very well. I wouldn’t hesitate to recommend her to others.

Sent by Julian Cann

Helpful, knowledgeable and supportive.

Sent by Andrew Knaggs

Charley has been excellent - providing a comprehensive, timely and informative service for our holiday plans. I couldn't be more happy with how everything has proceeded. I would highly recommend her to anyone requiring help with both complex and simple holiday plans.

Sent by Jeni Davis

Charley was amazing. Efficient and very responsive. Every element of the trip is covered.

Sent by Max Pring

I can't even begin to describe how much of a help Charley has been! We were at a loss in terms of booking our holiday to Costa Rica, but with Charley's help our worries were put to bed. We were able to speak on the phone regularly and she provided us with top notch hotels and activities in the local area! Could not recommend enough- we will definitely be coming back. Many thanks!

Sent by Hilary Allman

She is a star! So pleased we found her!

Sent by Stella Cook

I have in fact already recommended Charley to several friends. Her knowledge and service are second to none. As I have said before, Charley is extremely knowledgeable, and if she doesn't know the answer, she will find it out! Excellent service on doing research on destinations, and always a very quick response. Everything is planned to the smallest detail and always runs smoothly. I cannot recommend her enough. Keep it going Charley!

Sent by Carole Williams

Charley helped us to get to a fabulous itinerary to India, after many changes and lots of patience. She listened carefully and made new suggestions. We are so excited now for our trip and feel fully supported. Thank you.

Sent by Mandy Webb

Charley was so helpful, helping us secure a holiday on a date that we were unable to book independently.

Sent by David Murphy

Charley was fab and very patient! She was knowledgeable about our destinations and helped us make the final decision on where to go. I was recommended to use her by someone else and have passed her details on to friends and family.

Sent by Mike Smyth

Great service

Sent by Steve Briggs

Great research, a fantastic deal and Charley is ultra responsive. No question seems too silly or too small. Puts other travel companies to shame. A second to none service. Would highly recommend.

Sent by Sue Mulhern

I found Charley exceptionally helpful in going the extra mile with details of cruises and knowledge - looking forward to our cruise and knowing Charley is there if we have any hiccups!

Sent by Stella Cook

Charley is very knowledgeable, and if she doesn't know something, she goes on a mission to find it out. Very helpful, cheerful and professional service. It's so nice to go back to using a proper travel agent, and to have everything on the app. This is our third trip where we have utilised Charley's services. Would definitely recommend her.

Sent by Karen Edwards

Charley has been very helpful and knowledgeable helping us to compile our New Zealand Itinerary. Can't wait to go in March.

Sent by Neil Bayley

Charley did a great job listening to what we wanted from our special anniversary trip to Thailand and translating that into a fantastic itinerary. She brought great knowledge of the country, where to go and what to do, which left us feeling in very safe hands. She's also been very prompt in making all the bookings and clear in her communication, resolving any queries really efficiently. She's been a joy to work with.

Sent by Rachael Derbyshire

I can’t thank Charley Robinson enough for organising such a brilliant holiday for my family. I wanted to book a special trip for me, my sister and our parents to Lake Maggiore and Charley managed to find a stunning hotel, perfect flight times and transfers. Charley thought of everything knowing that my father has mobility issues, from organising fast track and special assistance at the airport to checking the accessibility of the hotel. Charley helped organise a gorgeous boat trip around the lake and booked all of our meals at the hotel. She was always on hand to answer any questions and she made the whole trip seamless. We appreciate everything Charley did to help us have such a special holiday. Thank you!

Sent by Andrew Knaggs

Charley has been excellent throughout the whole process of finding, configuring and booking our holiday this year. I would definitely recommend her services and that of travel counsellors to my friends and family.

Sent by Harriet Nasir

Charley was very helpful and professional. It was our first time using a travel agent in years and we won’t hesitate to use Charley’s services again.

Sent by Fiona Robinson

Absolutely would recommend Charlotte! She really took an interest in organizing our trip to our complete satisfaction. Enthusiastic, practical, professional, and flexible!

Sent by Fatimah Behagg

Superior service, from start to end!

Sent by Ana Cabral

Charley has been super attentive, providing us with plenty of suitable options and answering all our queries in a timely manner. From our experience so far, I would expect we will be coming to her again.

Sent by Stella Cook

Charley has done so much work to help us organise our trip in January. She is very knowledgeable, and provided us with several itineraries to choose from, incorporating all of our wishes. We have already asked her to help us with our next trip.

Sent by Phil Robinson

Charley was the perfect professional with regards her knowledge, patience and understanding of our complex itinerary requirements. She delivered a package below the cost of the flight I’d seen alone!

Sent by Phil Moran

Charley was really helpful and patient with our search. There is 9 of us travelling so there was a lot of waiting for answers and she did so in a very understanding way. I would definitely recommend her to friends and family!

Sent by Ellie Henshaw

Charley is the best advisor I have ever used. Friendly, good listener, patient, and above all, she gets you what you require at the right price. Organising all for me to the minimum details. I will definitely use her again for my next get away.

Sent by James Kingsbury

Charley is incredibly hard working and conscientious. She goes above and beyond on all enquiries and looks after me in every aspect.