Sent by Claudine Fleet
WITNEY 25/11/2024
I would never book anywhere else, I know that if I have any worries at all, Charlotte is there to help day or night. Amazing service.
Based In Kidlington
Charlotte Helstrom
Available for new enquiries
It's Nice To Meet You
Hi, I’m Charlotte, and travel isn’t just my job - it’s my passion. With over two decades of experience in the leisure travel industry (starting back in 2002) and nearly 16 of them as a Travel Counsellor, I’ve had the privilege of helping countless clients turn their dream holidays into reality.
I live with my husband, Richard, and our two boys, Jasper and Jude. As a family, we understand the magic of travel, from the excitement of exploring new destinations to the joy of creating lifelong memories together.
Over the years, I’ve been fortunate enough to visit some incredible places, including the Maldives, Thailand, Australia, Florida, New York, and many parts of Europe, I even got married in Cyprus! These experiences have given me first-hand insight into the very best destinations, hotels, and experiences the world has to offer.
I specialise in tailor-made travel, luxury family holidays, honeymoons, Lapland adventures, cruises, and all things Disney & Florida. Whether you're dreaming of a once-in-a-lifetime experience or a stress-free family getaway, I take pride in offering a completely bespoke, personal service. I get to know you and your travel preferences to craft the perfect holiday, down to the finest details.
With 96% of my clients rating me 10/10, I’m proud of the trust and relationships I’ve built over the years. Let’s plan something unforgettable together - because your perfect holiday starts with a personal touch.
Get in touch today, and let’s start planning!
My customer stories
Sent by Ruth Palayiwa
Kidlington 25/11/2024
Charlotte has been amazing to work with, friendly and professional and took on board all our requests to create the perfect itinerary at a very good price. I will definitely recommend Charlotte and have no doubt I will be contacting her again in the future.
Sent by Claire Brandon
Woodstock 25/11/2024
For Charlotte nothing is ever too much trouble even if it’s just providing lots of quotes! She always goes that extra mile. I have recommended her to all of my family and friends.
Sent by Sally Dench
WEYMOUTH 25/11/2024
We have used Charlotte as our Travel Counsellor for the last 7 years involving holidays to Disneyland Paris plus several Cruises. Charlotte is always my first port of call for any bookings. I wouldn’t hesitate to recommend Charlotte (and I have) to anyone wanting a personal, professional and super friendly Travel Counsellor who will always go the extra mile to make sure you have a wonderful holiday.
Sent by John Boyles
CHIPPING NORTON 25/11/2024
Charlotte and her team are always attentive and provide an excellent service.
Sent by Jo Robinson
Witney 25/11/2024
Charlotte is fabulous. Helpful, responsive and knowledgeable.
Sent by Anna Crawley White
Aylesbury 25/11/2024
Brilliant service, with quick responses and very helpful! Will definitely be using again. Thank you!
Sent by Nadia Dickson
Cassington, Oxford 04/07/2023
You are amazing!
Sent by Stuart Bravery
Newbury 01/03/2023
I would 100% recommend Charlotte, her service is fantastic and she sorts everything out so all you need to do is enjoy your holiday :)
Sent by Sara Goddard
AYLESBURY 26/09/2022
Charlotte is an absolute pleasure to deal with. I feel confident being left in her very capable hands when traveling, knowing that she has your back no matter where you are in the world!
Sent by Laraine Steffens
Yarnton 30/08/2022
Charlotte has been amazing from start to finish for searching and booking our holiday. Nothing seems to be too much trouble and all queries have been dealt with so promptly. Great service.
Sent by Donna Lovell
Stanford-Le-Hope 20/04/2022
I would put more than 10/10! I have recommended and my friends now use her services too.
Sent by Carrie Abbott
Nottingham 20/04/2022
Charlotte was super efficient, friendly and made the whole process very easy, would definitely use again.
Sent by Lynne McCarthy
Crawley 20/04/2022
It is good to have the personal touch when organising your holiday and to know that your travel counsellor is aware of all your requirements when searching for competitive deals on your behalf.
Sent by Glenn Jordan
Tilbury 20/04/2022
We have used Charlotte a few times now and she has always been very professional, helpful and goes the extra mile to ensure we have the best possible holiday.
Sent by Anna Farrant
Farnborough 20/04/2022
Very helpful and patient with my Indecisiveness ! No question was too silly and always spent time finding the answers for me.
Sent by Craig Moss
Middle Barton 20/04/2022
Super service as always from Charlotte!
Sent by Emily Ould
Orpington 20/04/2022
Charlotte is so helpful and does all the hard work and research that i do not have the time to do. If it was left to me i wouldn't book holidays in time and they would be sold out or twice the price. I like the app - its really easy to use and to see at a glance how much more I need to pay.
Sent by Beth Gawthorne
Yarnton 20/04/2022
Charlotte has been amazing and worked miracles on a very tight deadline, not only to get the holiday booked and Covid requirements sorted but also ensuring our boys got their pre departure packs and paper to write to Santa. Her communication was brilliant and she checked on us while we were away to make sure everything was as it should be. Brilliant service, thank you so much Charlotte.
Sent by Jenny Hill
Aylesbury 20/04/2022
I recommend Charlotte to all of my friends and family. I would never go anywhere else to book my travel.
Sent by Chris Darley
Abingdon 20/04/2022
Absolutely brilliant service from Charlotte. She was always available to message or call and her knowledge was second to none. She asked all the right questions to understand what I was looking for and came back with some amazing options.
Sent by Leila Mills
Nottingham 20/04/2022
I have already recommended Charlotte to so many people who have been impressed. She is the calm to my holiday mania. I know, we as a family are in good hands. I am never worried when she is involved. It means we can get more out of our holidays and relax and recharge more deeply. She is a superstar!
Sent by Angharad Evans
Cardiff 20/04/2022
Charlotte is lovely to work with.
Sent by Joan Constable
Oxford 20/04/2022
Always so helpful and really puts herself out to get what you want . Could not ask for more.
Sent by Mark Conway
Fleet 20/04/2022
Charlotte is always willing help and go the extra mile.
Sent by Sara Goddard
Aylesbury 20/04/2022
Charlotte is attentive and friendly and makes you feel valued as a client. She makes you feel confident that she will do all she can to make your trip as perfect as it can be. Definitely will use Charlotte for all my trips in the future.
Sent by Alex Gardner
Yarnton 20/04/2022
Great knowledge about the chosen destination and extremely helpful in every other aspect . Would highly recommend Charlotte to anyone wanting to go on holiday.
Sent by Jeannette Dawson
Abingdon, Oxfordshire 24/09/2019
So happy with Charlotte who saved me 25% on holiday and took the hassle out of me online trawling for good deal . Great service and great deal - thanks so much Charlotte ... going to Euro Disney , my grand daughter will be so excited when I tell her we’re going !! Xx definitely recommend Charlotte to friends ?? this is second booking as she organised a mini cruise for 9 females in August - what a fantastic time we had xx
Sent by Ian Howells
Bicester, Oxfordshire 09/09/2019
Charlotte provides a fantastic service. Slick and professional! We will be booking next year as well. Thank you Charlotte.
Sent by Jane Pimm
Oxford 08/09/2019
We are very pleased with the service received from Charlotte, and are looking forward to the latest trip she has arranged for us.
Sent by Marie Bowers
Kidlington, Oxfordshire 11/06/2019
Just booked our EuroDisney trip for next year, didn't really know what I wanted and found Charlottle very helpful in helping us decide, nothing too much trouble even with me asking for prices for different dates, meal packages etc, she even booked the restaurants we wanted so I really don't need to do anything. Would definitely use again.
Sent by Chris Blackburn
Halifax 11/06/2019
Thanks Charlotte for an absolutely seamless progress! Your attention to detail and desire to make our holiday plans perfect is absolutely outstanding!
Sent by Paul Hancock
Horspath, Oxford 30/05/2019
Charlotte was very helpful in finding our perfect holiday on a set budget and set dates perfectly.
Sent by Malcolm Perisi
Kidlington, Oxfordshire 30/05/2019
Great service.
Sent by John Surman
Witney, Oxfordshire 30/05/2019
Very friendly and efficient.
Sent by Sam Baker
Charlbury, Oxfordshire 30/05/2019
Charlotte got back to me with all my queries very efficiently, and booking was quick and simple. Extremely helpful, and an excellent service.
Sent by Hannah Turner
Bicester, Oxfordshire 30/05/2019
Charlotte has been excellent and will be going through her for all future holidays!
Sent by Sarah Hubbard
Eynsham, Oxfordshire 30/05/2019
Charlotte was very quick and provided several options to choose from. It was an excellent service.
Sent by Martin Grimsley
Charlbury, Oxfordshire 30/05/2019
Easy to use, quick and efficient replies. Lots of information regarding the trip and competitive pricing.
Sent by Zita Harris
Charlbury, Oxfordshire 30/05/2019
Fantastic speedy personal service that you just don't get anywhere else!
Sent by Gemma Tolmie
Ashbury 03/04/2019
Charlotte was recommended to me by a friend & I have been so impressed with everything Charlotte has done for us. She responded so quickly & efficiently to my queries over a weekend & had booked our perfect trip in less than 24 hours! Nothing was too much for Charlotte & she researched & responded to my many queries. Charlotte has gone above & beyond & is even planning some lovely surprises in the post for our girls in the lead up to our trip. I'm now looking towards our summer holiday & will definitely be in touch with Charlotte again. In the past I've regularly used Trailfinders to book trips but now I'll go straight to Charlotte.
Sent by Bernie Connors
Yarnton, Oxfordshire 06/09/2018
I have recommended Charlotte to many people. I always rely on her for the best service over many years.
Sent by Bernadette Sachse
Wallingford, Oxfordshire 04/09/2018
Once again we have received amazing service from Charlotte for our upcoming holiday with friends. Charlotte provides an efficient, friendly and personal service and gives us peace of mind knowing our booking is secure and that someone is there to help if things should not go to plan whilst on holiday. I would highly recommend Charlotte to anyone wanting to arrange any sort of trip.
Sent by Penny McFall
Oxford 01/08/2018
Charlotte is very friendly and efficient and removed the stress from my booking process. I will definitely recommend her to my friends.
Sent by Hannah Jago
Eynsham, Oxfordshire 14/06/2018
Charlotte had a mammoth task when 18 of us went away to Spain in the summer of 2017. One family were already away on holiday and joined us so she even arranged flights for that part of the journey. She took care of everything, the villa, the flights, the car hire and tickets etc! Superb service and I always recommend Charlotte to friends now!
Sent by Dy Love
Cumnor, Oxford 14/06/2018
Hassle free holidaying with the help of Charlotte. I literally told her where and when I wanted to go and that was it. All booked with great flight times and a fabulously convenient hotel.
Oh, did I mention there were 5 adults and two young children travelling and I needed a different flight time home, Charlotte to the rescue, a new flight rescheduled
Thank you for a platinum star service Charlotte, you really did make a massive difference by giving us a flawless experience with zero stress. Fantastic service.
Sent by Kirsty Davies
Didcot 13/06/2018
Recently returned from a family holiday to Santorini. Charlotte had good knowledge of the local area and recommended a great hotel, which was child friendly with direct access to the beach. Nothing was too much trouble for Charlotte and she was always on hand to answer questions and change details of our booking. She provides a really personal service and even gave each of our boys a little present for the plane. After booking several holidays with Charlotte I would highly recommend.
Sent by Shirley Wyatt
Kidlington, Oxfordshire 13/06/2018
Charlotte is superb at organising the perfect holiday, tailored to your needs. I’ve used her many times and would never use anyone else. Completely professional and faultless.
Sent by Renee Watson
Eynsham, Oxfordshire 13/06/2018
Charlotte isn’t a travel agent she is a maker of magical memories. She makes holidays easy and adds little unexpected lovely things along the way to make the whole experience extra special.
Sent by Leanne Williams
Porthcawl 11/06/2018
Pleasure to deal with, always there when I need her to help or answer any question. Polite, knowledgeable and very helpful.
Sent by Lisa Sephton
Yarnton, Oxfordshire 01/06/2018
We have just returned from our holiday in Carvoeiro, Portugal which Charlotte had arranged for us, needless to say it was absolutely fantastic. Charlotte found us the perfect holiday which suited all of our needs. As Charlotte did everything from booking the holiday, arranging transfers, checking us in, sending us all our travel documents, it made it so easy for us and stress free! Thank you Charlotte, will definitely be using your services again and I would definitely recommend Charlotte to anyone.
Sent by Helen Benadel
Kidlington, Oxfordshire 22/05/2018
Nothing too much trouble very friendly and excited for us.
Sent by Jane Benham
Bicester 07/05/2018
Superbly adaptive to our individual requests and itinerary changes, Charlotte has arranged several holidays for us and each time has delivered exactly what we requested.
Sent by Tony Hendry
Upper Heyford, Bicester 12/04/2018
Nothing is too much trouble.
Sent by Jodie Clifton
Chipping Norton 12/04/2018
Charlotte has been fantastic with our family trip of 16 to Florida. She always gets back to you quickly when asking questions about booking extras. I would 100% recommend her, I already have to another friend wanting a Florida trip.
Sent by Kev Phillips
Newport, Isle of Wight 26/03/2018
I’ve only just booked and not travelled yet, however the service to date has been exceptional. Thank you.
Sent by Becky Saunders
Thame, Oxfordshire 06/03/2018
Simple, friendly and very fast service. Thank you! I have already recommended Charlotte to my clients and friends!
Sent by Dy Love
Oxford 20/02/2018
Professional, fast and personable service. Excellent communication and I really didn’t have to do a single thing towards my booking. Highly recommend this service for a completely hassle free trip away. Thank you!
Sent by Jane Pimm
Oxford 16/02/2018
We are very pleased with the arrangements made by Charlotte and delighted that we are well within the budget set!
Sent by Bev Taylor
Witney 08/01/2018
Charlotte arranged our trip to Disneyland Paris in October 2015. She is very thorough, gives you all available options and is very attentive. The personal touches to our booking made it even more special. I’ve recommended Charlotte personally to many of my friends who have all gone on to have excellent support and advice. 100% recommended.
Sent by Sophie Burchell
Aylesbury 11/10/2017
I am never booking a holiday myself again. Charlotte made the whole process completely stress free. She was available day (and night) throughout the whole process and I know if we had any problems when we were away she would be on hand to help. The little touches made the whole experience that much more personal...the 'have a great holiday' card that came with our travel pack (which I might add was fantastic) and the message I received from Charlotte making sure we enjoyed our holiday (which also included birthday wishes). I am getting married next year and I will definitely be asking Charlotte for help with our honeymoon.
Sent by Angela Andrews
Didcot 03/10/2017
Very efficient and helpful.
Sent by Geraldine Harrison
Carterton, Oxfordshire 14/09/2017
Charlotte has been amazing! She was given a hard task in limited time but she came up trumps and exceeded all our expectations. She has been very efficient throughout and her friendly and chatty manner has made all our problems fade away - and I've not once felt a numpty for asking stupid questions! Thanks Charlotte!
Sent by Cherilyn Fielding
Abthorpe, Northamptonshire 11/08/2017
Charlotte organised our holiday with her usual superb efficiency, delivering exactly what we wanted for our next big break. Thank you very much Charlotte.
Sent by Anita Steele
Carterton 07/08/2017
We can't thank Charlotte enough for booking our second Disneyland holiday. Can highly recommend Charlotte at Travel Counsellors to anyone looking to book any type of holiday, we'll definitely call on Charlotte again. Thank you!!!
Sent by Julie Woolford
East Hendred, Oxfordshire 28/06/2017
Charlotte was amazing and went well above everything to give us the best honeymoon ever. She had arranged everything so all we had to was relax and enjoy it. Completely recommend her to anyone.
Sent by June Collier
Tackley, Oxfordshire 22/06/2017
I've found Charlotte to be very helpful and efficient. I would certainly use her again and recommend her to others.
Sent by Jane Pimm
Oxford 15/06/2017
We always go to Charlotte first when planning a holiday. We value her knowledge and experience, and appreciate her understanding of our preferences.
Sent by Steve & Samantha Lacey
Bridgnorth, Shropshire 24/03/2017
Charlotte Lovell was absolutely brilliant in organising our once in a life time trip. She has worked so hard on all the details and kept us informed every step of the way. She also organised our honeymoon to Italy a few years ago so we had no hesitation in going straight back to Charlotte.
Sent by Suzanne Brokenshire
Didcot 12/03/2017
Couldn't have been more helpful especially when I kept changing my mind & location.
Sent by Cas Lester
Kidlington, Oxfordshire 17/02/2017
Charlotte sorted out all the arrangements for our short break in Venice promptly and efficiently. She listened and understood what we wanted from our few days there. Nothing was too much trouble and she followed up regularly to make sure all the follow up details were taken care of - the insurance, the parking etc. I can't recommend her highly enough.
Sent by Tracy Morris
Begbroke, Oxfordshire 03/01/2017
Charlotte never fails to give one hundred percent
Sent by Laura Davies
Milton Ernest, Bedford 03/01/2017
Charlotte is so helpful and always available to answer questions. She always gives service with a smile and has found great deals on holidays, city breaks, car parking. I would highly recommend Charlotte to anyone looking for a Holiday or new adventure!!
Sent by Laurie Smith
Kidlington, Oxfordshire 12/10/2016
Charlotte was very attentive and nothing was too much trouble.
Sent by Claudine Fleet
Yarnton 20/08/2016
Always a fantastic service, would never go elsewhere!
Sent by Alison Smith
Freeland, Witney 28/06/2016
Charlotte is lovely and very friendly, has been a pleasure to work with when planning our trip, she came up with some good ideas and tips and was very patient when we made several changes. Charlotte we are very excited about our holiday in September. We will use Charlotte again and will be recommending her to our family and friends.
Sent by Alison Deli
Witney, Oxfordshire 15/04/2016
Charlotte has been great at organising our holiday and previously our honeymoon! Makes things easier for me to get on with things and she finds me the best price for the holiday we want.
Sent by Jen Mills
Banbury, Oxfordshire 15/04/2016
This is the third time I have booked with Charlotte and will continue to do so. She is personable and a pleasure to deal with.
Sent by Carole Love
Bourton-on-the-Water, Gloucestershire 15/04/2016
Charlotte is always incredibly efficient, and always takes the hassle and stress away when it comes to booking a holiday. I wouldn't go anywhere else. Thank you Charlotte!
Sent by Jemma Clyne
Kidlington 31/03/2016
I would definitely recommend Charlotte to all my fiends and family! She was very friendly and helpful. We are extremely happy with the honeymoon she has found us!!
Sent by Cherilyn Fielding
Abthrope, Towcester 30/10/2015
There isn't an 11 option or I would have chosen it!
Sent by Raymond & Vivienne Crowthers
Banbury, Oxfordshire 22/10/2015
As a last minute get away we had a lovely holiday which Charlotte arranged for us with only four days notice.
Sent by Malcolm Perisi
Kidlington 01/09/2015
Excellent service.
Sent by Ian & Marj Blyth
Newbury 25/06/2015
You made finding and choosing a holiday a much more relaxing experience!
Knowing that you personally recommended the holiday in Kalkan gives me more confidence that we will love the place when we get there in September. You took all our criteria into account and we're really looking forward to returning to you for next year!
Sent by Katie Hatliff
Faringdon, Oxfordshire 28/05/2015
Amazing stress free travel from start to finish, Charlotte you're lovely, so helpful. Nothing was too much trouble and everything you did was spot on resulting in us having this no worries, fabulous family holiday. Thank you so much.
Sent by Steve & Mandy Smith
Oxford 20/05/2015
Charlotte is very professional, very friendly and she knew exactly what we were looking for without any problems, the service was really fast and efficient. All in all a very good experience.
Sent by Karen Love
Port Seton 26/04/2015
Charlotte Lovell exceeded all my expectations and more with her knowledge & experience. Excellent plus.
Sent by Lorraine Clarke
Oxford 19/03/2015
Great service. Nothing was too much trouble. Really helpful.
Sent by Adam & Bev Taylor
Witney, Oxfordshire 16/03/2015
Excellent service received from Charlotte, made the process hassle free and easy! Will look forward to booking through her again!
Sent by Helen Howlett
Thame 15/03/2015
I dread booking a holiday - trying to get it right for everyone, it's not pleasurable. So when Charlotte was recommended to me by a friend I thought I would see what she could do for me, and I am so glad I did. She listened and understood what we would like from our time away, and took all the hassle from me into researching the best places. I must admit we changed our minds on the initial criteria but Charlotte was great in coming back to me with a revised summary of holidays. I do tend to over worry about travel plans and I'm hoping this holiday will be the first one I can truly enjoy with my family. Thank you Charlotte so much for your help I have already recommended you to friends.
Sent by Victoria Rosevink
Swindon 21/01/2015
We have booked a number of holidays with Charlotte and are always thrilled with the service she provides. Nothing is too much trouble and she always gets us a great deal. I would never now use a high street travel agent to book as Charlotte is so great, not to mention the convenience of being able to do it over the phone/ email. Why anyone would go to a high street travel agent with a service like this available is beyond me! I already have emphatically recommended Charlotte to a number of people and will continue to do so. Thanks Charlotte!
Sent by Ray & Vivienne Crowthers
Banbury, Oxfordshire 13/10/2014
Having a busy work load Charlotte has but into place a lovely package. Now we're looking forward to the holiday. Thanks Charlotte.
Sent by Shirley Wyatt
Kidlington, Oxfordshire 21/08/2014
We have used the services of Charlotte Lovell many times and I cannot fault her. She is efficient, courteous, helpful, keen and extremely organised. We will continue to use her for all of our holidays.
Sent by Zarina Dhillon
Pinner, Middlesex 15/08/2014
Very professional. Have used Charlotte many times and she never lets us down!! Amazing service. Thank you for a lovely holiday!
Sent by Trevor & Joan Constable
Oxford 03/07/2014
Always had excellent service from Charlotte and would not go anywhere else. Would recommend her to anyone who wishes to travel.
Sent by Bernie Connors
Yarnton 24/06/2014
I have recommended Charlotte to a number of my friends. She deals with the bookings very efficiently. We have had to cancel a couple of holidays in the last couple of years owing to illness and Charlotte has done the cancellations for us saving us a lot of anxiety.
Sent by Lorraine Jukes
Oxford 04/06/2014
Very helpful, quick response and very easy to communicate with. Puts you at ease every step of the way. Will definitely be using again.
Sent by Lorraine Linekar
Yarnton, Oxfordshire 02/05/2014
Excellent service from Charlotte, will definitely book with her again and will highly recommend her.
Sent by Angela Riley
Long Hanborough, Oxfordshire 27/03/2014
Charlotte provided a great service, nothing was too much trouble. She was very thorough, very friendly and I would definitely recommend her!
Sent by Dean Griffith
London 27/03/2014
I will keep it short, Charlotte is great because she listens to her customers needs and delivers. I trust her to handle all my holiday requirements.
Sent by Clare Jordan
Didcot 06/03/2014
Charlotte was absolutely brilliant, We couldn't recommend her highly enough.
Sent by Jenny Hill
Dorton, Aylesbury 17/02/2014
Charlotte has booked three holidays for me. She is always quick at getting back with quotes, deals with additional requests with regards to things to do whilst away and cannot do enough for you. It is so easy to book a holiday with her and I would (and do) recommend her to all my family and friends.
Sent by Andrew Meade
Cobham, Surrey 17/02/2014
Charlotte was very helpul and insightful with a great disposition. Made my life easy!
Sent by Peter Bremner-Milne
Witney 16/02/2014
Charlotte was very helpful from the first email, answering all of our questions quickly and clearly. Nothing is too much trouble and we are all looking forward to continuing the service when our trip comes around later in the year.
Sent by Alexa Lamond
Bovingdon 14/02/2014
Charlotte has been absolutely fantastic with helping us to find our dream honeymoon destination. We gave a really vague brief with a limited budget and she has found the best possible honeymoon that we could ever have dreamed of. Charlotte is friendly, approachable, supportive and kept us up to date throughout the whole process. At a stressful time organising lots of things for the wedding, Charlotte made booking and organising the honeymoon an absolute breeze, she did all the hard work for us. I would definitely recommend Charlotte to friends and family. My sister was the one who recommended her to me in the first place! Many thanks.
Sent by Lindsay Gregory
Yarnton, Oxfordshire 11/11/2013
Charlotte has always given superb customer service.
Sent by Richard Jones
Didcot, Oxfordshire 01/11/2013
The whole experience from start to finish has been smooth and trouble-free. Charlotte has helped us to book an amazing honeymoon, and has been thoroughly professional at every step. We've really appreciated the excellent communication; she is always quick to reply to emails and has addressed all of our questions at each step. We have already recommended her services to some of our friends, and no doubt will do again. Overall we're extremely satisfied with the service so far, and look forward to future bookings!
Sent by Linda Haynes
Bicester 30/09/2013
So far, so good. I have been really pleased with the service! Thank you.
Sent by Clive & Cherilyn Fielding
Abthorpe, Towcester 30/08/2013
Charlotte was able to secure the exact room that we required to make our holiday complete, we cannot recommend her highly enough! Well done Charlotte!
Sent by Shirley Wyatt
Kidlington 21/08/2013
Charlotte is an exemplary Travel Counsellor.
Sent by Geraldine Harrison
Carterton 29/07/2013
I have been very impressed by the service given by Charlotte Lovell. I gave her vague parameters with more of a list of what I didn't want rather than anything constructive but she was unshaken and produced a wonderful selection, one of which we chose. Charlotte was easily contactable and quickly resolved any issues raised. I felt I was in safe and friendly hands throughout and would use her again and recommend her to friends and family.
Sent by Aisha Laing-Nelson
Bicester 12/07/2013
Thank you for all your help with our holiday. I love all the little extras, you make it very special. I will definitely book all of our holidays with you in the future. Thank you again xx
Sent by Corinne Linekar
Oxford 05/07/2013
Professional and friendly service. I was very undecided on where to go and Charlotte was very patient and helpful with suggesting different locations. I would definitely recommend and will be booking my next holiday with Charlotte.
Sent by Daisy Hancock
Oxford 09/05/2013
Excellent service as always. We have booked through Charlotte twice and both times she has found us exactly what we want, and always answers any questions we have. Will definitely recommend to family and friends
Sent by Lesley Lovell
Yarnton, Oxfordshire 21/03/2013
Charlotte always goes that extra mile to try and find exactly what you want. I have always been very satisfied with everything she's done for me.
Sent by Simon Henderson
Brackley 05/02/2013
Charlotte has provided us with an amazing service, researching different destinations that match our requirements, and providing us with a range of suggestions in different budget ranges. The prices were competitive and it's great to be advised from someone who has visited some of the destinations and has had clients that have used others. We were really pleased with the service that she has provided and are looking forward to our holiday in April.
Sent by Sue Westwood-Ruttledge
Sale 05/02/2013
If i'm planning on going away, Charlotte is the first person I contact for a quote. Shes always very efficient and responds quickly to my requests. I would highly recommend Charlotte.
Sent by Angela Bowden
Llanfyllin 05/02/2013
Very fast prompt service, and Charlotte is already looking at our next trip in May. I would not hesitate to recommend Charlotte to anyone. We are glad to have found Charlotte! The secret to a good Travel Counsellor is they get to know you and your likes and dislikes. If they know what you expect from your holiday it makes the whole process a lot simpler. Thank you Charlotte.
Sent by Samantha Turner
Bicester 05/02/2013
Very quick and friendly service. Competitive prices. Peace of mind that if you need any advice or help before or during your holiday it is always the same person you speak to.
Sent by Stuart White
Oxford 10/12/2012
Just booked our dream honeymoon with Charlotte - so very excited. She made the whole process very easy and stress-free which is great when you've got many other things to think about. We didn't have a definite idea of what we wanted at the start so she helped us narrow down our search making great suggestions and providing advice and information about our own ideas. She was always available, responded very quickly to questions and provided as many quotes as we wanted for different destinations and hotels. We wouldn't hesitate recommending her services.
Sent by Joan & Trevor Constable
Oxford 08/08/2012
We couldnt be more please with charlotte's help and assistance in booking our holiday and will not hesitate to get in touch again when we plan our next one
Sent by Emily Heale
Milton Keynes 05/01/2012
When I approached Charlotte we had already chosen the hotel/destination we wanted to visit so it was just a matter of getting it booked. I had little faith in the upmarket high street travel agent I had originally enquired at so asked a friend if she knew anyone who could help. I can see why I was recommended Charlotte as she's very thorough, friendly and efficient. We had to bring the holiday forward a month and it was proved no problem at all for her to action for us. I would use Charlotte's services again for future holidays and recommend her to friends and family. In this day and age it's lovely to have that personal touch.
Sent by Glenn & Stephanie Barlow
Nottingham 04/01/2012
Charlotte was a real help in organising our honeymoon. We told her our budget and where we wanted to go and she came back to us with a completely organised trip of a lifetime! I don't think we would have been able to arrange the trip ourselves without a significant investment of time and effort, which is difficult when you're also planning a wedding. Our honeymoon definitely lived up to expectations and we will be seeking Charlotte's help in planning our future holidays!
Sent by Shirley Hook
Bicester 23/05/2011
Charlotte has been extremely helpful in helping us to plan our honeymoon to Kenya. I would not hesitate to recommend her servies to anyone planning a holiday, and in fact I frequently do recommend her! She is very thorough and knowledgeable and goes out of her way to help you.
Sent by Richard Wakefield
Oxford 23/05/2011
We love Charlotte! She really put as at ease during our first meet-up, where she found out our honeymoon needs and expectations.
Then she got straight on the case to find us our dream honeymoon - it's saved us so much time and money (and valuable wedding planning time!). It's all booked now, and we can't thank her enough!
Sent by Paul Eastham
West London 29/03/2011
My partner and I have just returned from an amazing week's holiday in Cape Verde. The hotel (booked for us by Charlotte) was quite rightly judged to be the best on the island. The flights (also organised by Charlotte) left and returned on time. The organisation of the holiday was perfect, so we will certainly use her services again.
Sent by Jessica Rogers
Oxford 23/03/2011
It took less than a week for Charlotte to find us what we hope will be the perfect holiday. She listened to all of our requirements (and there were many) and gave us a choice of 3 holidays which matched them all, we were spoilt for choice. She was friendly, approachable and very professional. We are confident that we have chosen the right holiday! Thanks Charlotte!
Sent by Julie Barnard
Buckingham 14/02/2011
We haven't been abroad for over 8 years and had no idea what we wanted. Charlotte worked so very hard to find us a holiday that was absolutely perfect, despite our efforts to be the most awkward and fussy customers ever! Her knowledge of locations and hotels is outstanding. The whole experience was stress free and we can't recommend Charlotte highly enough.
Sent by Sam and Steve Lacey
Thame 22/09/2010
We can't recommend Charlotte and Travel Counsellors highly enough. Charlotte has been an absolute star when helping us to choose and book our honeymoon destination. She took away all the stress and took care of everything, even reminding me to change my name on my passport! We had a magical honeymoon in Italy. We will definately be booking future holidays through Charlotte.
Sent by Valerie Jones
Harwell 18/09/2010
We have arranged a cruise for our honeymoon through Charlotte. I have a few special needs but nothing was too much trouble for her and it certainly took the worry away from me. After the cruise I am sure that we will book through Charlotte again.
Sent by Laura Davies
Bedford 10/06/2010
Loved our holiday to Gumbet, Turkey in May 2010. Charlotte was fab all the way through from the search for a holiday right up until the day we got back. She was always available to talk (when I panicked about the ash cloud!!) and the transfers were easy, flights and hotel was great!!
Will definitely book again!!
Thanks Charlotte
Sent by Jean Smith
Nottingham 06/04/2010
Charlotte has been extremely helpful in obtaining my flights etc. Particularly being able to travel from Birmingham which makes things easier with the children living there. I would have no hesitation in recommending her to my friends in the knowledge that they will get good service with their travel plans.
Sent by Mary Connors
Yarnton 27/03/2010
Charlotte has just booked a holiday for the second time for me and a couple of my friends. This has been a big help to me as I was always the one who did all the work, but now I just ring Charlotte and it is all done for me. She is pleasant, efficient and always contactable. She goes the extra mile, even filling in the information on luggage labels before she delivered them to my door.
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My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Sri Lanka – A Journey Full of Smiles, Spice & Stunning Scenery
20 October 2025
Welcome to My Sri Lanka Blog! From ancient ruins to tropical beaches, Sri Lanka is full of beauty, culture, and hidden gems. Join me as I share travel tips, stories, and must-see spots from this incredible island.
A Magical Adventure at Disney World Resort, Florida: My Personal Experience
30 January 2025
Disney is one of my favourite trips to book for clients, and I love immersing myself in the magic to stay up to date on everything Disney has to offer. Last summer, I had the incredible opportunity to visit Walt Disney World in Florida, staying at Disney’s Grand Floridian Resort, exploring the parks, and even touring Disney Wish. A highlight of my trip was experiencing the VIP Guides, which made t
Our Family Adventure to Thailand
08 October 2024
We have always said that having kids wouldn't stop us from travelling and that we wanted our boys to experience the world. Until now we've had some lovely family holidays in Europe, but we felt that now, with our boys being 12 & 8, was the time for our first real adventure. So where to go? We wanted something with a good mix of adventure, relaxation, new experiences and of course, somewhere suitab
Family Cruise - Voyager of the Seas
19 April 2022
Cruising is back!! My first ocean cruise since Covid and a special little Easter break with hubby and my two boys. It was also our first family holiday abroad since we got married in Cyprus in June 2017! Our home for 3 nights was Royal Caribbean's Voyager of the Seas. Following a £97million refurb, Voyager is welcoming passengers back to the seas again. Without a doubt this is a ship for familie
Cruising The Danube - My First River Cruise Experience
30 March 2022
River cruises are something I’ve sold in the past but having never done one myself, when I was offered a place on a trip down the River Danube, naturally I jumped at the chance! After 3 long years of no international travel, I joined about 50 other travel agents on MS Vivaldi, part of the Croisieurope fleet and our itinerary took us to Vienna, Bratislava, Esztergom & Budapest. If you’re a fan of
Amsterdam & Antwerp Taster Cruise
26 September 2017
I’ve never visited Amsterdam or Antwerp before so when I won a place on a weekend taster cruise with Cruise & Maritime Voyages (CMV), I was really looking forward to joining my TC colleagues to learn all about both cities and what CMV had to offer. The cruise embarked from Tilbury in London. Living in Oxford, it was a quick and easy journey on the train and tube and by 2pm we were on-board MV C
Dubai - A city for everyone
21 October 2016
I last visited Dubai 13 years ago and I know from the many clients I have sent there over the years that it has changed miraculously since then. So when my Mum offered to take me for my birthday, I jumped at the chance to be able to see for myself how much this amazing city has developed following my last trip. Our journey started with Meet & Greet parking at Heathrow, this is so quick and easy
P&O Britannia Inaugaral Celebrations
01 April 2015
Imagine the surprise and delight when, back in November at our annual conference in Manchester, a room full of Travel Counsellors were told that we had all been invited to spend a night on the brand new ship by P&O, Britannia. My excitement grew when, a month before the event, I received my personal invitation in the post and with all the press coverage leading up to her launch, I really could
Olu Deniz - A Jewel In The Turkish Crown!
24 August 2014
For our family holiday this year we decided to do something we have never done before… visit the same place twice! We went to the beautiful resort of Olu Deniz last year and loved it so much we were eager to go back again. With its iconic mountain backdrop and gorgeous blue seas, we just couldn’t resist another visit. I booked flights with Jet2 from East Midlands Airport, another two firsts
P&O Mediterranean Cruise
02 July 2014
To celebrate my mum’s 50th birthday, we decided to book a summer cruise! We were travelling with a 6 month old baby so we opted for a 17 night Mediterranean cruise aboard P&O’s Ventura departing from Southampton. We parked at Southampton port, which was a quick and straightforward process. Your luggage is taken from the car and the next time you see it is in your cabin. We checked-in and boar
Captivating Kalkan
19 April 2013
I was lucky enough to be given a place on a three night educational to visit our Discerning Collection properties in the beautiful resorts of Kalkan and Kas. Along with some of my Travel Counsellors colleagues, we started the trip in style by booking into one of the exclusive airport lounges at Birmingham to relax with a few drinks before our flight to Dalaman. On arrival in Dalaman, we were gr
My Magical Disney Adventure!
13 December 2011
As a treat for my 25th Birthday, knowing how much I love Disney, my partner took me to Disneyland Paris for 3 nights. We decided to travel on the Eurostar from London St Pancras as neither of us had been on it before and we paid a little extra to upgrade to the leisure select, which gave us slightly bigger seats and a trolley service meal. The whole experience was quick and easy all the way fro
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