Based in Langley

Charlotte Mckay

Available for new enquiries

It's Nice To Meet You

Hello, I’m Charlotte and I would like to welcome you to my web page.

Operating my business with Travel Counsellors means that I have great support from an award-winning company and can give total commitment to your holiday planning. The customer is at the heart of everything and the sole focus is to give 110% customer service, making your holiday or occasion truly special with the added benefit that everything booked with me is 100% protected by our unique financial trust.

A little about me…I’ve been part of this wonderful industry for 27 years, with much of my time working for a Luxury Tour Operator bringing together the world’s most fascinating destinations, finest hotels and imaginative itineraries. I have also worked for the Barbados Tourism Authority as well as representing in the UK & Europe a number of Caribbean hotels – needless to say my phonebook has a wealth of contacts ‘I can make things happen’.

Travel arrangements are the very foundation of a great holiday experience and I aim to make this as easy as possible for you, your family, your friends or business associates. I work from home, so you are not restricted to office hours and can get in touch at a time that best suits. No longer will you need to spend hours trawling the internet or walking up and down the high street - let me give you back that valuable time and do the searching for you. We are constantly negotiating exceptional hotel deals and exclusive discounts offering true value for money for my clients. Once you've booked I will be available and on hand to help and give you all the advice you may need … so the only thing you need to worry about is what to pack. With my years of experience and expertise I am committed to offering each and every one of my clients the highest possible levels of service with personal knowledge, advice and feedback for your complete relaxation. So if you're happy so am I!

I'm available for an informal, no pressure chat about your travel plans, so don't delay, get in touch - I can't wait to chat to you about your next exciting adventure… the perfect holiday.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Niagara, Toronto, Ottawa, Quebec & Montreal, Canada – what an adventure!

02 April 2019

I’ve recently returned from a fabulous adventure in Canada, touring Ontario and Quebec. Toronto and Niagara Falls was our first stop. After arriving mid-afternoon into Toronto, we were picked up and driven to Niagara Falls, which took us approx. 2 hours to reach. We checked into our hotel for the night, Sheraton on the Falls – the views of The Falls from our balcony were breathtakingly beautiful. After enjoying dinner at Elements on The Falls (which has an incredible location right at the brink of Horseshoe Falls) we were invited to The Illumination Tower and given the opportunity to control The Falls multi-coloured lights, which after a few gin and tonics was great fun. Today we enjoyed 3 of the Niagara Falls excursions; Journey Behind The Falls, Hornblower Niagara Cruise and for sure the ultimate experience was seeing Niagara by air in a helicopter, which is a must for any tourist visiting. If you are looking for late night action there are lots of bars, clubs and casinos which was surprising to see. Late afternoon we made our way back to Toronto stopping en route to an Ice Wine winery – my new favourite drink, it’s delicious! Upon arrival into Toronto we checked into our hotel for the night, Fairmont Royal York. Toronto is so much fun, it’s Canada’s largest city, most visited destination, where people come for big ticket events. The next morning we spent sightseeing, visiting the CN Tower which is Canada’s most recognisable icon, offering spectacular panoramic views of the city. After lunch at Toronto's newest hotel The Ritz Carlton, we visited Ripley’s Aquarium of Canada, children will love it here if travelling with the family. Late afternoon we made our way to the train station for our onward rail journey to the country’s capital, Ottawa, which took about 4 ½ hours to reach. I was surprised at how quiet Ottawa was, our tour guide explained that the majority of people who live here, work in the government sector and as it was a Saturday morning when Parliament was closed, locals were more than likely having a lie in. Steeped in tradition and history, a very different scene to Toronto and I envisaged the backdrop similar to the scene of Hunchback of Notre Dame. Ottawa is full of museums, landmarks and national sites. Literally steps from the border of Quebec, there is a definite French influence here. In the winter, the canal freezes over and becomes the world’s largest outdoor rink, literally people ditch their cars and ice skate to work. Mid-afternoon we were picked up by our Quebec tour guide and made our way to Wakefield Mill Hotel & Spa. This is exactly how I pictured the great outdoors of Canada to look like, a place of outstanding beauty. What a romantic setting the hotel has, surrounded by Gatineau Park, which has more than 36,000 hectares of forests, lakes and rivers. There’s much to keep you entertained during the summer and winter months with activities such as canoeing, hiking, horseback riding, biking, cross country skiing to name a few of the outdoor pursuits. Late afternoon we made our way to the Nordik Spa Nature, located at the entrance of Gatineau Park, the largest spa in North America. Quick change into our cossies I was about to experience some serious R&R – there are 2 steam rooms, 7 saunas, 10 baths, relaxation areas and an infinity pool which overlooks the park. We picked up a cocktail, jumped into the bubbling waters and watched the gorgeous sunset, an unforgettable experience and for spa lovers you must come and experience this place. Just 5 minutes up the road is a fabulous little restaurant and was my favourite dining experience throughout my trip, check it out ‘Biscotti & Cie’. The next morning, we had a guided tour of Parc Omega, which is an incredible wildlife park where you can observe Canada’s wild nature in their natural habitat. We saw bison, bears, wolves, moose, deer, plus more. Around lunch time we made our way over to The Fairmont Montebello to enjoy their famous Sunday brunch. This hotel is the world’s largest log castle and represents what you would expect of a ‘true Canadian experience’. With beautiful surroundings and year around activities offering over 40 exciting adventures. Brunch was delicious! We had such fun in the afternoon at one of the countries famous Sugar Shacks, who would’ve thought it. A father and son team at Sucrerie de la Montagne, you are in for a real maple syrup treat – we had maple syrup coffee, maple syrup lollies, maple syrup bacon, we were in maple syrup heaven! Our onward journey bought us to Vaudreuil, which is a suburb of Montreal and we stayed in the most gorgeous lake front hotel namely Chateau Vaudreuil. We sipped our gin and tonics on the pontoon whilst watching another gorgeous sunset. The next day the weather was not so great, with rain for much of the day. We made our way onto Montreal and checked into the newly renovated Fairmont The Queen Elizabeth hotel, for sure this was the best 5* hotel we experienced. After a quick change we went to check out the Observatoire Place Ville Marie, which offers stunning views of Montreal – was a real shame the weather was bad, but I can imagine the views are incredible on a clear day. After dinner we boarded the Montreal Observation Wheel, which again was a shame we weren’t able to see Montreal in all its glory. I feel in love with Montreal, I don’t know if it was just luck we stumbled across a fantastic bar with live music in the evening, but we had a great night. I’ve since learnt that Montreal is renowned for its nightlife and especially for its festivals (more than 100 through summer). As one newspaper writes ‘Montreal has Gallic charm, North America grit and parties like nowhere else’. Day 7 we enjoyed a city tour of Montreal (with a small hangover). There is so much to enjoy in this beautiful French speaking city and foodies will love it here. Felt at times more European than North American, if you catch my drift. The city layout is like Toronto with much of the city found underground featuring tunnels that stretch over 20 miles and are lined with bars, shops and restaurants. Our Canada adventure had come to an end and we made our way to the airport for our evening flight home. What an incredible experience we had, and I can’t wait to go back with my family in the future. Feeling inspired? Get in touch, I’d be delighted to tailor-make your Canada adventure.

Paradise found in The Philippines

19 June 2018

I was invited by the Philippines Tourist Board to join a megaa fam trip to this beautiful part of the world, in order to learn all about it. I was so excited I couldn’t sleep, I’ve always wanted to go. The day was finally here, I met my new-found friends at Heathrow Airport and we were off! First stop Manila – easily reached, with several carriers flying direct. We flew on a night flight with Cathay Pacific, via Hong Kong, arriving early evening next day. My first thought as we exited the airport was ‘wow its hot!’ Our hotel for the next two nights was the Belmont, which is linked by a tunnel from the airport and is part of the RWM complex which is made up of a number of hotels, shopping malls and casinos. This is the best spot to stay if you are simply wishing to overnight in Manila, before jetting off to one of the many islands. The next day we enjoyed a tour of Manila. True its hectic and very hot, but what a delight to understand the history of this city. Almost everybody speaks basic or very good English and can communicate without problem. I could write so much more about my experience in Manila, but let’s save that for another blog. If interested in a Philippines holiday, I will tell you all about it. The moment I’ve been dreaming about, an early morning 6am flight to El Nido, yipee! El Nido, Palawan, is regarded as the most beautiful island in the world. We arrived just before 7.30am and as I stepped off the plane, I took a moment to realise that we’d arrived in paradise. The smell of the unspoilt jungle, the vast areas of greenery ahead of us finally. We made our way to the pier and boarded a boat to take us to Cauayan Resort for brunch. I found my spot on the front of the boat to absorb the beauty that surrounded us, awe-inspiring limestone cliffs everywhere – a fellow agent mentioned that it looked similar to Halong Bay in Vietnam. As we arrived at Cauayan Resort, we were greeted with a smile by the manager who escorted us poolside for brunch - delish. Cauayan Resort is a boutique style hideaway with just 23 rooms, tucked away in a picture-perfect cove, with a beautiful beach. Next boat stop, our home for the next two nights – El Nido Miniloc. I instantly fell in love with this resort. I kicked my shoes off and walked the white sandy beach, absorbing the magnificence of this special place – the feeling was spectacular! Next day I set my alarm and hopped out of bed at 5am. I struggled having consumed one to many Mai Tai cocktails the night before. Off I went with flippers and snorkel mask in hand to explore the beautiful coral reefs and it didn’t disappoint – teaming with vibrant marine life, the highlight was when I spotted not one but two black tip reef sharks. The resident Jack fish were also a wonder. After breakfast, the resorts’ friendly boat team took us on an island-hopping adventure and it was like no other I’ve ever experience before. We enjoyed kayaking in the most beautiful lagoon, stopping off at a sand bar for a Pina Colada (in the middle of the ocean), explored secret coves and had lunch at El Nido’s sister island resort ‘El Nido Lagen’. I should mention at this point that there are four El Nido properties – El Nido Lagen, El Nido Miniloc and El Nido Pangulasian Island all within close distance of each other and all very different. The 5th El Nido property is Apuilt Island which is the other side of Palawan and so I didn’t get a chance to visit but I understand the concept. We finished the day watching the sunset at El Nido Pangulasian Island. This resort is the most luxurious of the four island resorts and I heard on the grapevine Floyd Mayweather was currently staying. I kept an eye out but didn’t spot him. I was exhausted as we finally returned to our hotel after a busy day, but we were advised that we had one more stop to make and to go and quickly get changed. I couldn’t understand, it was pitch black, how could we possibly hop back onto the boat to travel in darkness to another island? I followed orders; quick change, bit of lippie and off we went. I couldn’t believe it, after 10 minutes at sea, I could see in the distance a small island lit with candles and as we drew closer it was clear to see that management of the resort had arranged a private candlelit experience for us. Huge oysters were presented - I didn’t even know you could get oysters this size. The day was perfect and one that I will treasure forever! It was time to say goodbye to El Nido. As we embarked on our boat to take us back to the main island the staff gathered together on the pier to wish us well and waved us off. Half a mile out to see I could still see them in the distance waving like crazy at us – I’ll be back, for sure! As we reach the main island of Palawan we boarded a coach for our 5 ½ hour drive down to Puerto Princesa. A scenic drive it was, but a seriously long one at that. Overnight at Sheridan Beach Resort & Spa – a far cry from the feeling of paradise, but we were here for one thing only. Another moment I’d been waiting for. This morning we were off to enjoy the underground river tour. The boat port just to the left of the resort was ready and waiting to take us to this UNESCO World Heritage site. Wow, I can see why this new wonder has been so aptly named. After lunch we proceeded to our hotel for the next two nights, Puerto Princesa Garden Island Resort & Spa. It’s a beautiful resort, the best in town for sure. The next day we enjoyed some island hopping. We visited three beautiful islands where there was an opportunity for lots of snorkelling and sunbathing. We found another sandbar, which I’ve since discovered are popular throughout the Philippines. In the evening we got to enjoy a kayak boat tour on the lake to see the magical fireflies in all their glory – I’m not going to lie, was a little bit scary when it started to thunder and lightning, but only added to the experience. Our last night was spent back in Manila and our final dinner was hosted by management of the Conrad Hotel in their Chinese Restaurant. If you do go to Manila, you have to experience this - it was delicious. I fell in love with the Philippines. The people are so friendly, and they really care about their country. I promise you too would have a travel experience like no other. Get in touch with me today to start planning your Philippines Adventure. Have a look at my Philippines video https://www.youtube.com/watch?v=aT877PohsOI

The Magic of Marrakech - June 2018

19 June 2018

Lucky for me, my son had an extra week off school during the May/June half term holiday and so was looking for a last-minute bargain holiday escape. Somewhere not too far away but with guaranteed hot weather for 3 adults and 2 children, both aged 11. Marrakech was calling. We stayed for 7 nights at the all-inclusive water park resort, namely Eden Andalou which is located just 15 minutes from Marrakech Airport. Not my usual choice of hotel, personally speaking I much prefer a boutique style property, but a good time was had by all. It’s hot during the day, but chilly at night so pack a couple of jumpers (although from speaking to the locals, windy evenings are unusual this time of year). Not one to want to sit around the pool all day, I quickly planned how myself and my son were going to spend our time. Of course, Marrakech is famous for its souks, but there is also so much to see and do; enjoy a horse and carriage tour of Marrakech, ride a camel, horse riding expeditions, visit one of the many tombs, take part in an unforgettable balloon flight experience, Tajine cookery classes, discover the Ouzoud waterfalls, to name just a few of activities on offer. The Atlas Mountains was on my bucket list, just how were we going to explore them was a dilemma; hike, 4x4 tour, buggy or quad? We chose the latter and my goodness what an experience! The views were incredible! We really enjoyed exploring the souks, haggling for handbags and jewellery and people-watching. That said, I did find the medina overbearing at times. Stay calm, keep your cool and grab a bargain. Top tip - don't be afraid to counter offer their original price, I bought a bag which was 80% less than their initial first price...bargain! All in all, I can highly recommend Morocco for all kinds of trips and would love to chat to you further about whether you would also like to visit this wonderful diverse country! We loved it so much we are planning to return to Morocco in October, this time exploring the coast of Essaouira, regarded as the jewel of the Moroccan Coast. October offers wonderful temperatures and is great value for us as UK visitors!

Nowhere quite like Bermuda

17 March 2017

I recently returned from another amazing holiday in Bermuda with my mum and 8 year old son. As I'm not a fan of long haul flights, the British Airways direct flight from Gatwick is just over 7 hours and is ideal. We departed Gatwick shortly after lunch and arrived on the island before dinner – perfect! Bermuda is often confused with other Caribbean islands - in fact it isn’t part of the Caribbean at all and the seasons are completely opposite. Summer in Bermuda is between May and October, making it a fabulous long-haul summer destination. The island is just off the coast of the US and makes for a great ‘shop & flop’ holiday along with NYC. We stayed at the only all-inclusive resort on the island, Grotto Bay Resort, which is set on its own private beach overlooking a wide bay of calm water. It's perfect for families - my son spent the best part of his days either in the pool with his new friends, or enjoying the inflatable waterpark which provided hours of entertainment. I absolutely love the Grotto Bay Resort – it is regarded as a 3.5 star hotel, however I would suggest otherwise, not least of all because the a la carte all-inclusive plan is amazing. The food is all gourmet, well presented and delicious. Over and above the usual food & drink that is included, guests receive a transportation pass which gave us unlimited use of the public ferries and buses. Not to be missed are the two caves that are on the property - how many times can you say your resort has its own cave you can swim in? The water is crystal clear and we braved the cold to have our daily dips! In the second spa, you can enjoy the most amazing spa treatments over the caves water - what an experience. It's true about the beaches in Bermuda - prior to ever going I always thought it was a marketing trick in travel brochures, but there are beaches that are pink and the sea is turquoise. Bermuda is not cheap, but that’s what makes it so appealing. Salaries and standard of living is high, but so is the cost of living. There is very little crime and you feel completely safe travelling outside the compounds of the resort. Bermudians are some of the friendliest people you will meet. Here are some other interesting facts about Bermuda which I bet you never knew: - There are absolutely no snakes on the island. - Car hire isn’t possible. Public transport is widely used or else you can take a taxi, or hire a scooter and discover the island at your own pace. - Bermuda was a British colony, so you still very much feel the British influence in everything from architecture to afternoon tea. - Bermuda has the most golf courses per square mile of anywhere in the world; the most famous is Port Royal Golf Club Course, home of the PGA. - It is the wreck diving capital of the world, with over 300 wreck sites to explore. I’ve been fortunate enough to visit and/or stay at all the hotels on island; Grotto Bay Beach Resort, Cambridge Beaches Resort & Spa, The Reefs Hotel & Club, Rosewood Tuckers Point, Elbow Beach, Coco Reef Resort, Rosedon, both the Fairmont’s and Newstead Belmont Hills and each of them have own star qualities depending on the experience you wish to have. There really is nowhere quite like Bermuda.

My customer stories

Sent by Holly Longstaff

Charlotte was able to provide a great range of suggestions that met our requirements and provide a stress free booking. She was very diligent and patient (I am very indecisive!). Thank you.

Sent by Duncan Robertson

Charlotte has always given me and my family excellent service, we would not go anywhere without booking with her!

Sent by Rebecca Bentley

Charlotte is always a pleasure to work with when choosing and booking holidays. She goes the extra mile to really help and has never let us down over the many years we’ve been booking holidays. I would highly recommend her.

Sent by Karen Latimer

Great service with Charlotte McKay doing another great job for us - thank you.

Sent by Jordan Rhodes

Really helpful and useful service that gave us options and flexibility to book our holiday. Thank you Charlotte for your help on this

Sent by Simon Benge

What can I say, excellent service and a pleasure I have no need to book elsewhere from now

Sent by Holly Longstaff

Charlotte is thorough and knowledgeable. I would have no difficulty in thoroughly recommending her services. She makes booking a holiday easy and worry free.

Sent by Sharonjit Gill

Charlotte is my absolute goto when it comes to arranging a holiday -Charlotte asks us a few poignant questions about what we are looking for this time , gives us a whittled down list and even then is my sounding board to decide what to do. I have so much trust in her expertise. Her bubbliness yet cut through to making things happens ticks all boxes for me. I am so glad Charlotte has chosen this career - she is an absolute blessing.

Sent by Elizabeth Whymark

Always amazing service and goes above and beyond what a travel consultant would normally do. I recommend Charlotte to anyone that needs a travel consultant.

Sent by Laura Smith

This is our second holiday booked with Charlotte and every time she has made it super easy for us. Such as making us aware of covid measures in the country/ forms to fill out/ transfers with car seats for the kids. Thank you we will be booking again with Charlotte in the next few weeks

Sent by Ash Tegally

Charlotte is amazing and we cannot thank her enough for all her hard work. I have already recommended her to many.

Sent by John Whittington

Very efficient and prompt with replies. Did her very best to get us the best deal. Very easy to book our holiday with.

Sent by Brendan Power

Charlotte was fantastic, she worked very hard to find us the perfect trip at a difficult time of the year with limited availability. We will be calling on her again for sure!

Sent by Brogan Rooney

If I could select number 20 I would! Charlotte is amazing and always goes above and beyond for us when booking our holiday, always feel at ease when going away knowing she has everything covered for us!

Sent by Hiba Elawadi

Charlotte is great! I love having her as our Travel Counsellor.

Sent by Andrew Saville

Travel during Covid-19 to the Maldives, staying at Six Senses Laamu - Hi Charlotte, just to set your mind at ease we made it here! They upgraded us to a Sunset Laamu Water Villa (thank you so much...I have a feeling you had some input there). Overall our expectations (which to be honest were high) have been blown out the water!! The place is incredible, you out did yourself. Thanks so much for all your help and unbelievable attention.

Sent by Susan Short

Charlotte responded promptly and efficiently, giving very clear, nicely laid out options for a very long journey (Hawaii). Every email was promptly answered and she came across as a genuinely friendly, pleasant person. It is clear that Charlotte works hard - some emails were sent well after working hours e.g one close to 19.00. In summary, very impressed with the service provided by Charlotte.

Sent by Hiba Elawadi

Charlotte has made my life so much easier! Thanks for arranging everything!

Sent by Holly Longstaff

Charlotte was incredibly helpful and knowledgeable. Fantastic. Thank you.

Sent by Hannah Barrett

We love Charlotte. She’s amazing and always gets us the beat deals.

Sent by Simon Benge

An amazing client experience, thank you for a great holiday and I wanted for nothing.

Sent by Richard Gould

Charlotte is always very helpful, friendly and has always found us great holidays ensuring no hitches along the way.

Sent by David Maisey

Superb and attentive service from Charlotte. I will definitely be recommending Charlotte to all friends and family. A big thank you Charlotte!

Sent by Nadia Jan

We don’t normally use travel agents but Charlotte’s service has been great. Took all the stress out of booking a last minute holiday.

Sent by Pat Grove

Charlotte was so helpful being older in years, she really explained in simple terms for us older travellers brilliant service.

Sent by Elizabeth Whymark

Charlotte is amazing. Always goes that extra mile to help find the perfect holiday. Have booked our holiday for this year with her again as we know it will be spectacular.

Sent by Tina Silva

I found Charlotte to be very informative and knowledgeable. Will definitely be using her again to book more holidays in the future.

Sent by Karly Marchant

Charlotte was amazing! My partner and I will definitely use her again. She went above and beyond in making sure our requests were met and her communication during the whole process was second to none. Our first experience using a travel counsellor and one we have not regretted. My partner and I now look forward to our first holiday away together as a new couple. Thank you Charlotte!

Sent by Sharonjit Gill

I am hopeless at sifting through all the options that are available to you when you start looking for a holiday. Charlotte takes all that stress away and can be 100% trusted to have done her homework and get you a great experience. She also goes the extra mile to find solutions that fit your specific requirements. It’s awesome.

Sent by Tommy Torr

Charlotte was very helpful and efficient and found us some great deals and plenty of options to choose from.

Sent by Nicola Mart-Stone

For someone like me who does not travel much, I found Charlotte very helpful and patient. This made the experience very relaxing.

Sent by Nadia Jan

Charlotte always provides us with great options for our holiday with flexibility we require and with a short turnaround! Even when we don’t always proceed. Great working with her and am sure we will continue to do so. Thanks!

Sent by Sharan Lakhan

Charlotte is amazing and very helpful. Her customer care is the best I have ever had. Thank you Charlotte

Sent by Louise Wallis

Charlotte has been super helpful as always! Thank you.

Sent by Elizabeth Whymark

Charlotte always goes above and beyond any other travel agent we have ever used. Having used Charlotte now for a number of years now we happily recommend her and would never hesitate to book our holidays with her. She is always full of good advice and we have been to some amazing places on her recommendations.

Sent by Julie Winterburn

Charlotte is excellent to deal with, no pressure sales process, we're glad we found het again!

Sent by Samantha Hook

Charlotte was very helpful and found me just what I wanted.

Sent by Mark Barnard

Charlotte has the ability to make a good holiday a great holiday with her knowledge of locations, hotels and things to do.

Sent by Richard Gould

Charlotte has always been quick to understand our needs and comes back very quickly with suggestions to suit them.

Sent by Razhan Miran

She was fantastic!

Sent by Peter Smith

Charlotte has been a great help in arranging our cruise. Always friendly and helpful.

Sent by Umesh Patel

Charlotte is always ready to help and also follows up with her clients to see if she can do any more for them, so Charlotte's after sales skills are fab and for me it's like as if I was booking my holiday with someone whom I've met and known for years. Overall experience was fantastic.

Sent by Natasha Orange

Brilliant, personalised service. Accommodated all our needs (and we're fussy travelers!) And worked within our budget too.

Sent by Elizabeth Whymark

Charlotte is amazing. Her knowledge is outstanding and we have never had a bad holiday that she has organised. Truly takes care of her customers. Have just booked our 25th anniversary holiday with her and it could not have been easier to sort - would not hesitate to recommend her - you will not be disappointed.

Sent by Mark Barnard

Excellent and professional service.

Sent by Claire O'Sullivan

Personal friendly service and went the extra mile to find our perfect October escape to the Seychelles.

Sent by Julie Winterburn

Thank goodness we found Charlotte!

Sent by James Clarry

Charlotte was outstanding. Above and beyond expectations, working so hard to put us first and help us.

Sent by Paulo Kalyan

We reached out to many travel agents and the level of service by Charlotte at Travel Counsellors was by far the best. Would highly recommend!