Hello, I’m Charlotte and I can't wait to help you plan your next adventure. In 2025 I celebrate 8 years as a Travel Counsellors and 25 years working in the travel industry.
Operating my business with Travel Counsellors means that I have great support from an award-winning company and can give total commitment to your holiday planning. The customer is at the heart of everything and the sole focus is to give 110% customer service, making your holiday or occasion truly special with the added benefit that everything booked with me is 100% protected by our unique financial trust.
A little about me…I’ve been part of this wonderful industry for many years, with much of my time working for a Luxury Tour Operator bringing together the world’s most fascinating destinations, finest hotels and imaginative itineraries. I have also worked for the Barbados Tourism Authority as well as representing in the UK & Europe a number of Caribbean hotels – needless to say my phonebook has a wealth of contacts ‘I can make things happen’.
Travel arrangements are the very foundation of a great holiday experience and I aim to make this as easy as possible for you, your family, your friends or business associates. I work from home, so you are not restricted to office hours and can get in touch at a time that best suits. No longer will you need to spend hours trawling the internet or walking up and down the high street - let me give you back that valuable time and do the searching for you. We are constantly negotiating exceptional hotel deals and exclusive discounts offering true value for money for my clients. Once you've booked I will be available and on hand to help and give you all the advice you may need … so the only thing you need to worry about is what to pack. With my years of experience and expertise I am committed to offering each and every one of my clients the highest possible levels of service with personal knowledge, advice and feedback for your complete relaxation. So if you're happy so am I!
I'm available for an informal, no pressure chat about your travel plans, so don't delay, get in touch - I can't wait to chat to you about your next exciting adventure… the perfect holiday.
My customer stories
Sent by Amit Keshwala
London 04/12/2025
Charlotte has been absolutely amazing in arranging our Vietnam trip she was attentive to our needs and accommodating working around our wants for the trip. She was an excellent point of contact and her planning ensured a brilliant trip for me and my partner I cannot emphasise how brilliant the trip was and I would recommend Charlotte to anyone looking to book a holiday!
Sent by Catherine Hanley
Glasgow 04/12/2025
Charlotte went out of her way to help in every way, making our holiday experience a breeze. All queries with dealt swiftly also , would definitely recommend.
Sent by Philip Lythgoe
Norwich 12/11/2025
Charlotte was fantastic helping us with all the arrangements and suggestions for our holiday to Sri Lanka and The Maldives, this was all sorted out with a mixture of emails and phone calls.
Sent by Jacqueline Baker
Kent 08/08/2025
I love the way that all the emails with suggestions come with links directly to the hotel/resort so you can check them out quickly. Charlotte also took a lot of time helping with our first holiday with TC and learning what we liked and disliked so we ended up with the perfect holiday.
Sent by Elizabeth Whymark
Essex 18/07/2025
Another great holiday organised by Charlotte. She definitely recommends all the best hotels that she knows we will love. Cannot recommend her enough.
Sent by Joseph Willis
Walsall 07/04/2025
Charlotte has been so helpful with helping me organise and book my holiday to Bali. Catered to all our needs and was an easy smooth process which I wouldn’t of been able to do without her help. I will definitely be asking Charlotte to help me again with future holidays and I would recommend her to anyone! Amazing service!
Sent by Matthew Richards
Sutton Coldfield 07/04/2025
Very helpful and efficient with plenty of options given.
Sent by Holly Longstaff
Sleaford 22/01/2025
Always excellent service received from Charlotte. She is very knowledgeable and always has excellent suggestions and advice. Charlotte makes booking a holiday a total breeze.
Sent by Claire O'Sullivan
Kent 04/11/2024
Swift , efficient personal service and direct one to one contact from start to finish
Sent by Harbinder Rai
Windsor 04/11/2024
Charlotte was very efficient and gave us the confidence of booking a holiday stress free. We were kept in touch with all info via email and texts. Charlotte provided an excellent service, thank you again.
Sent by Elizabeth Whymark
Romford 04/09/2024
If I could score higher I would. We have used Charlotte for many years now and this year she arranged our special family holiday for 14 guests to Abu Dhabi and the Maldives for our 30th wedding anniversary. The organisation was perfect and the suggested hotels amazing. I highly recommend Charlotte for her personal touches and knowledge that she has.
Sent by Rebecca Bentley
Ansty 04/09/2024
Charlotte is the best! Thanks for organising another wonderful holiday for us!
Sent by Samantha Sanders
London 26/07/2024
Great advice and support, efficient and have total confidence that the holiday recommend and booked will be amazing. Thanks Charlotte!
Sent by Judith Wansink-Van der Werff
Sweden 20/06/2024
The service was really good and fast. After the initial contact, the next day we had a list of multiple options in our inbox . Ultimately we have selected a house from the first listing. Charlotte was extremely helpful and also always available. Thanks so much and we will definitely contact Charlotte again.
Sent by Jordan Rhodes
Sheffield 03/06/2024
Thank you for booking and arranging such a lovely family holiday for us all. Charlotte was really helpful in showing us some options and the possibilities we could go and we had a really nice holiday with lots of great memories. Many thanks
Sent by Sharonjit Gill
Langley 26/04/2024
Always gives me peace of mind and absolute confidence that I am in safe hands. Really responsive and speedy turnaround to any requests and queries. Proactive and knows before I do what will work best for us , but still presents the options so that we have the whole picture. My go to Travel and Holiday Person.
Sent by Holly Longstaff
Sealford 27/04/2023
Charlotte was able to provide a great range of suggestions that met our requirements and provide a stress free booking. She was very diligent and patient (I am very indecisive!). Thank you.
Sent by Duncan Robertson
Gerrards Cross 30/01/2023
Charlotte has always given me and my family excellent service, we would not go anywhere without booking with her!
Sent by Rebecca Bentley
Brighton 21/01/2023
Charlotte is always a pleasure to work with when choosing and booking holidays. She goes the extra mile to really help and has never let us down over the many years we’ve been booking holidays. I would highly recommend her.
Sent by Karen Latimer
Sowerby Bridge 18/01/2023
Great service with Charlotte McKay doing another great job for us - thank you.
Sent by Jordan Rhodes
Sheffield 15/11/2022
Really helpful and useful service that gave us options and flexibility to book our holiday. Thank you Charlotte for your help on this
Sent by Simon Benge
Maidenhead 28/09/2022
What can I say, excellent service and a pleasure I have no need to book elsewhere from now
Sent by Holly Longstaff
Sleaford 21/09/2022
Charlotte is thorough and knowledgeable. I would have no difficulty in thoroughly recommending her services. She makes booking a holiday easy and worry free.
Sent by Sharonjit Gill
Slough 26/07/2022
Charlotte is my absolute goto when it comes to arranging a holiday -Charlotte asks us a few poignant questions about what we are looking for this time , gives us a whittled down list and even then is my sounding board to decide what to do. I have so much trust in her expertise. Her bubbliness yet cut through to making things happens ticks all boxes for me. I am so glad Charlotte has chosen this career - she is an absolute blessing.
Sent by Elizabeth Whymark
Essex 05/06/2022
Always amazing service and goes above and beyond what a travel consultant would normally do. I recommend Charlotte to anyone that needs a travel consultant.
Sent by Laura Smith
Bristol 29/03/2022
This is our second holiday booked with Charlotte and every time she has made it super easy for us. Such as making us aware of covid measures in the country/ forms to fill out/ transfers with car seats for the kids. Thank you we will be booking again with Charlotte in the next few weeks
Sent by Ash Tegally
Aylesbury 21/01/2022
Charlotte is amazing and we cannot thank her enough for all her hard work. I have already recommended her to many.
Sent by John Whittington
Aylesbury 18/01/2022
Very efficient and prompt with replies. Did her very best to get us the best deal. Very easy to book our holiday with.
Sent by Brendan Power
Surrey 29/09/2021
Charlotte was fantastic, she worked very hard to find us the perfect trip at a difficult time of the year with limited availability. We will be calling on her again for sure!
Sent by Brogan Rooney
Norwich 01/09/2021
If I could select number 20 I would! Charlotte is amazing and always goes above and beyond for us when booking our holiday, always feel at ease when going away knowing she has everything covered for us!
Sent by Hiba Elawadi
Eton 20/05/2021
Charlotte is great! I love having her as our Travel Counsellor.
Sent by Andrew Saville
London 09/10/2020
Travel during Covid-19 to the Maldives, staying at Six Senses Laamu - Hi Charlotte, just to set your mind at ease we made it here! They upgraded us to a Sunset Laamu Water Villa (thank you so much...I have a feeling you had some input there). Overall our expectations (which to be honest were high) have been blown out the water!! The place is incredible, you out did yourself. Thanks so much for all your help and unbelievable attention.
Sent by Susan Short
Oswestry 11/03/2020
Charlotte responded promptly and efficiently, giving very clear, nicely laid out options for a very long journey (Hawaii). Every email was promptly answered and she came across as a genuinely friendly, pleasant person. It is clear that Charlotte works hard - some emails were sent well after working hours e.g one close to 19.00. In summary, very impressed with the service provided by Charlotte.
Sent by Hiba Elawadi
Windsor 09/02/2020
Charlotte has made my life so much easier! Thanks for arranging everything!
Sent by Holly Longstaff
Loncolnshire 04/02/2020
Charlotte was incredibly helpful and knowledgeable. Fantastic. Thank you.
Sent by Hannah Barrett
London 22/01/2020
We love Charlotte. She’s amazing and always gets us the beat deals.
Sent by Simon Benge
Maidenhead 11/10/2019
An amazing client experience, thank you for a great holiday and I wanted for nothing.
Sent by Richard Gould
Bristol 30/08/2019
Charlotte is always very helpful, friendly and has always found us great holidays ensuring no hitches along the way.
Sent by David Maisey
Gerrards Cross 18/04/2019
Superb and attentive service from Charlotte. I will definitely be recommending Charlotte to all friends and family. A big thank you Charlotte!
Sent by Nadia Jan
London 01/04/2019
We don’t normally use travel agents but Charlotte’s service has been great. Took all the stress out of booking a last minute holiday.
Sent by Pat Grove
Essex 28/02/2019
Charlotte was so helpful being older in years, she really explained in simple terms for us older travellers brilliant service.
Sent by Elizabeth Whymark
Essex 26/02/2019
Charlotte is amazing. Always goes that extra mile to help find the perfect holiday. Have booked our holiday for this year with her again as we know it will be spectacular.
Sent by Tina Silva
Slough 06/02/2019
I found Charlotte to be very informative and knowledgeable. Will definitely be using her again to book more holidays in the future.
Sent by Karly Marchant
Bracknell 30/01/2019
Charlotte was amazing! My partner and I will definitely use her again. She went above and beyond in making sure our requests were met and her communication during the whole process was second to none. Our first experience using a travel counsellor and one we have not regretted. My partner and I now look forward to our first holiday away together as a new couple. Thank you Charlotte!
Sent by Sharonjit Gill
Slough 18/10/2018
I am hopeless at sifting through all the options that are available to you when you start looking for a holiday. Charlotte takes all that stress away and can be 100% trusted to have done her homework and get you a great experience. She also goes the extra mile to find solutions that fit your specific requirements. It’s awesome.
Sent by Tommy Torr
Slough 04/10/2018
Charlotte was very helpful and efficient and found us some great deals and plenty of options to choose from.
Sent by Nicola Mart-Stone
Slough 29/08/2018
For someone like me who does not travel much, I found Charlotte very helpful and patient. This made the experience very relaxing.
Sent by Nadia Jan
London 24/04/2018
Charlotte always provides us with great options for our holiday with flexibility we require and with a short turnaround! Even when we don’t always proceed. Great working with her and am sure we will continue to do so. Thanks!
Sent by Sharan Lakhan
Slough 19/04/2018
Charlotte is amazing and very helpful. Her customer care is the best I have ever had. Thank you Charlotte
Sent by Louise Wallis
High Wycombe 16/02/2018
Charlotte has been super helpful as always! Thank you.
Sent by Elizabeth Whymark
Essex 13/02/2018
Charlotte always goes above and beyond any other travel agent we have ever used. Having used Charlotte now for a number of years now we happily recommend her and would never hesitate to book our holidays with her. She is always full of good advice and we have been to some amazing places on her recommendations.
Sent by Julie Winterburn
Essex 28/01/2018
Charlotte is excellent to deal with, no pressure sales process, we're glad we found het again!
Sent by Samantha Hook
Kent 26/01/2018
Charlotte was very helpful and found me just what I wanted.
Sent by Mark Barnard
Essex 23/01/2018
Charlotte has the ability to make a good holiday a great holiday with her knowledge of locations, hotels and things to do.
Sent by Richard Gould
Somerset 09/10/2017
Charlotte has always been quick to understand our needs and comes back very quickly with suggestions to suit them.
Sent by Razhan Miran
London 07/09/2017
She was fantastic!
Sent by Peter Smith
Essex 04/09/2017
Charlotte has been a great help in arranging our cruise. Always friendly and helpful.
Sent by Umesh Patel
Surrey 22/08/2017
Charlotte is always ready to help and also follows up with her clients to see if she can do any more for them, so Charlotte's after sales skills are fab and for me it's like as if I was booking my holiday with someone whom I've met and known for years. Overall experience was fantastic.
Sent by Natasha Orange
Winnersh 03/08/2017
Brilliant, personalised service. Accommodated all our needs (and we're fussy travelers!) And worked within our budget too.
Sent by Elizabeth Whymark
Essex 20/04/2017
Charlotte is amazing. Her knowledge is outstanding and we have never had a bad holiday that she has organised. Truly takes care of her customers. Have just booked our 25th anniversary holiday with her and it could not have been easier to sort - would not hesitate to recommend her - you will not be disappointed.
Sent by Mark Barnard
Essex 17/04/2017
Excellent and professional service.
Sent by Claire O'Sullivan
Kent 12/04/2017
Personal friendly service and went the extra mile to find our perfect October escape to the Seychelles.
Sent by Julie Winterburn
Essex 12/04/2017
Thank goodness we found Charlotte!
Sent by James Clarry
London 11/04/2017
Charlotte was outstanding. Above and beyond expectations, working so hard to put us first and help us.
Sent by Paulo Kalyan
Slough 17/03/2017
We reached out to many travel agents and the level of service by Charlotte at Travel Counsellors was by far the best. Would highly recommend!
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My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
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I recently returned from another amazing holiday in Bermuda with my mum and 8 year old son.
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Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
